united way annual report

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AnnuAl RepoRt

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United WAY OF tOROntO AnnUAL RePORt

Table of ConTenTsIntroductIon ....................................................................................................4

Message to the community 4

Who We Are 6

ServIceS & BenefIcIArIeS ..............................................................................8Where the Money Goes 8

our vision 12

Services overview 16

Governance 18

GovernAnce & fInAncIAL rePortS ..................................................... 19financial report 22

Auditors report 24

notes to financial Statements 28

Allocations 31

AGencY LIStInGS ............................................................................................. 34

United WAY OF tOROntO AnnUAL RePORt 3

one cItY. one heArt. one WAy.united Way is working to bridge divides and build community in toronto by bringing people

together in common purpose from across the city and from all walks of life. together we make a

difference every single day helping to support individuals, families and communities in toronto, and

we’re building a better future for all by working to address our city’s great challenges.

our vision for toronto is to make sure all of our neighbourhoods are healthy and vibrant places to work,

live, and raise a family. We want to ensure our young people all get the best start in life, and have every

opportunity to fulfill their potential. We want to help newcomers fulfill the promise of their new life in

canada. And we work to support thousands of people every day in communities across the city.

our goal is to fulfill long-term needs and to lift whole communities, not just individuals, from despair to hope.

We invite you to be part of making the difference. together, we will put our shared hopes and aspira-

tions to work, bringing lasting, positive change to all parts of our city.

Mission stAteMent:

“To meet urgent human needs and improve social conditions by mobilizing the community’s volunteer and financial resources in a common cause of caring.”

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Message to the COmmUNITyunited Way toronto stands as a reminder of what we

achieve when we bring people together in common purpose. It is with special pride that we at united Way look back on 2011, knowing we made tremendous progress on our journey from trusted and well-respected fundraiser to an innovative agent of lasting change, and an organization t in our city.

Last year we engaged the whole community to address our shared challenges, and we worked to enable people in our neighbourhoods to reach their greatest potential. We listened to people where they’re at and where they live in order to better inform strategies for addressing the complex social issues of our city. And we mobilized thousands of individuals across the city in an invitation to share in the life of our community.

changing community conditions is a great challenge. It requires greater depth in understanding the needs of the community and its challenges, and it requires greater sophis-tication in applying solutions. But we know the old ways of solving our challenges will no longer suffice. As we address the urgent needs of individuals in the community, more and more of our strategic effort is being put toward addressing root causes of social problems, not just their symptoms. We’re still on our journey and there is a lot of work to do, but we’ve had significant success and we can all be proud of today’s united Way.

In 2011, the unprecedented generosity of torontonians underscored the deep sense of caring and responsibility the people of our city have for each other. under the incredible leadership of our 2011 campaign chair, tim Penner, President of Procter & Gamble Inc., our campaign was a phenomenal success. despite some tough times in the economy, and despite signs of even tougher times ahead, our campaign touched thousands of volunteers in workplaces across the city, and together we raised a historic $108.1 million for the community.

In our 51st year, we stepped up our neighbourhood Strategy, our integrated, citywide and neighbourhood-based approach to strengthening under-served inner suburban neighbourhoods. We expanded Action for neighbourhood change into four more of toronto’s priority neighbourhoods, increasing the number of active Anc projects to nine; we moved forward on plans to develop eight community hubs in priority neighbourhoods; and through the Youth challenge fund, we helped launch innovative initiatives targeting at-risk youth in priority neighbourhoods across the city.

Working in partnerships with others in the community, we helped open our public schools to summer youth programming, facilitated the ex:pansion of Pathways to education, and continued to build stronger relationships with our network of health and social service agencies. Last

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Frances lankinPresident and chief executive officer,united Way of Greater toronto

Robert Hardingchair, Board of trusteeschairman, Brookfield Asset Management Inc.

year we delivered on our promise to establish a strong voice on systemic issues, with the release of Losing Ground, our report on the growth of family poverty in toronto. the report has profound implications for the future of our city and we hope it will help inform public policy for some time to come.

All of us were very proud of the recognition won by united Way for its work in the community in 2011. united Way won both the canadian Public relations Society’s Award of excel-

lence in Public relations for communicating our transfor-mation to the public, and the toronto Star’s Annual Laurel Award for our research in Losing Ground.

As we move forward we can all be secure in the knowledge that united Way toronto stands as a reminder of what we achieve when we bring people together in common purpose, and when together we act on our shared hopes and aspira-tions for our great city.

intRoduction

“bridging divides and building CommuniTy”


WhO We areestablished in 1956, united Way toronto is a charity working to advance the common

good and create opportunities for a better life for everyone in our city. Working in partnership with others, we mobilize people and resources to address the root causes of social problems and to change community conditions for the better. united Way supports agencies that provide services to strengthen individuals, families, and communities.

A volunteer board of trustees of leading community members governs all united Way decision-making. the Board oversees how donor money is used, shapes our strategic vision and plan, and monitors organizational performance.

the campaign cabinet is the driving force behind our annual campaign. these business and community leaders meet with colleagues and peers to encourage the participation of their organizations in the united Way campaign. the campaign cabinet’s effort ultimately involves 20,000 volunteers, and reaches into workplaces large and small across the city.

frances Lankin, president and chief executive officer, leads united Way toronto. the presi-dent’s senior executive team is made up of a chief operating officer, chief development officer, senior vice president of strategic initiatives and community partnerships, senior vice president of communications, and vice presidents of finance, community investment, marketing, information services and operational change management and a director of human resources and organizational development.


Guided by united Way’s mission and driven by our commitment to foster lasting positive change in the community, our volunteer Board and our senior executive team provide authentic leadership that guides united Way’s vision and enables us to put that vision to work. our organizational leadership is deeply rooted in united Way’s values and principles, connected to the community and reflective of the extraordinary diversity that is toronto’s great strength.


“in 2008, uniTed Way provided over $68 million in Core operaTion, program, and granT funding To a neTWork of 200 healTh and soCial serviCe agenCies aCross The CiTy.”

WhERE the Money goes

seRvices & BeneFiciARies

Where The money Comes fromWhen you donate to united Way, your money goes into what we call the community fund — a

pool of donations that draws on the combined strength of donors like you to strengthen lives and build stronger neighbourhoods across toronto.

thanks to the community fund, united Way supports a vital network of over 200 health and social service agencies, helping youth at risk, newcomers, homeless people, women who have been abused and countless others.

united Way builds partnerships in the community to tackle social issues such as poverty, lack of affordable housing and domestic violence. together, we’re building a better, healthier city for all of us.

our research into these issues tells us where the money is needed most. experienced staff and volun-teers review funding submissions, conduct interviews, and visit agencies to assess their performance, ensuring an accountable and efficient use of your donation.


74.6%5%

74.6%(+5%)

12.9%

12.8%

United Way Investment in the Community (inclusive of 5%

for allocations and needs assessment and programs

delivered by United Way)

Year Round Fundrainsing

Designations to Other Charities (non-United Way organizations)

12.9%

12.8%

45%

8%7%

18%

22%

Individual Gifts ($1,000+)

Individual Gifts (under $1,000)

Corporate Gifts

Special Events

Special Gifts

45%

18%

22%

8%

7%


cont’d WHeRe tHe Money Goes

Who We helpunited Way toronto improves the lives of women, children, youth, seniors and newcomers, just to name a few. Your

donation to the united Way toronto means strengthened lives and stronger neighbourhoods across our city. By giving to united Way’s community fund, your donation can be directed to where it will have the greatest impact.

the community fund supports a vital network of over 200 health and social service agencies. It provides stable funding to united Way agencies, allowing them to maintain programs and services and plan ahead for future initiatives that will best serve the people who depend on their support. hundreds of thousands of people, every year, are helped by united Way toronto.

See the impact that your donation has in our twelve service areas, read some real stories of the many people helped by united Way funding, or see community building initiatives at work through the united Way neighbourhood strategy.

We work to create the conditions for every neighbourhood to thrive; where youth get every chance to become leaders and positive voices in their community; and where newcomers can fulfill the potential of their new life in toronto.


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educAtion is tHe FoundAtionAcademic club sets kids on the path to a productive life

for Jamaican-born rachelle Litchmore, education was always the key to a productive life.

“It’s what my parents instilled in me from day one and what I want to give back to kids who need the confidence and self-esteem to go on to university or college.”

the fourth-year university of toronto student and volunteer with IMAnI: the Black Students’ Alliance is also a mentor at the Boys & Girls club of east Scarborough. IMAnI and the Boys and Girls club work in partnership to offer youth positive alternatives to the guns and gangs culture so many of them are exposed to. one such program is the Academic Mentorship Program that matches community volunteers with students who need tutoring and homework support.

“If I weren’t here every day after school, I’d be getting into trouble,” admits twelve-year-old, Gavin Pierce who has been coming to the Boys & Girls club for the past four years. “they help me understand math, not by giving me the answers but by encouraging me to think for myself.”

It’s united Way programs like this one that provide toronto’s youth with opportu-nities for positive choices in life.


our VIsIONtoronto is a very different city today than it was just a decade ago. dramatic growth has brought prosperity and

creativity, allowing us to take our place among the world’s international cities. But toronto is not without significant challenges. research by united Way and others identified the need for a “place-based” strategy to address issues that are confronting toronto’s inner suburban neighbourhoods. Many of these neighbourhoods have fallen behind, with newcomers and youth being the most vulnerable to issues stemming from economic and social alienation, poverty, and lack of services.

united Way’s vision for toronto is an ambitious one – a safe and inclusive city with opportunities for all, regardless of who you are or where you live. It’s a vision that lies at the heart of united Way’s strategy for community impact. to find long-term solutions to our city’s social problems, we engage citizens and residents at the local level, and partners and government at the broader level, bringing everyone to the table in support of community goals.

engaging the community is a key approach driving our strategies to address particular goals: We work to create the condi-tions for every neighbourhood to thrive; where youth get every chance to become leaders and positive voices in their community; and where newcomers can fulfill the potential of their new life in toronto.

By partnering with and empowering local residents, and by bringing people and resources together in a collective commitment to change, we are working to improve the lives of individuals, families, and communities across the city.

building sTronger neighbourhoodsLaunched in 2005, united Way’s five-year neigh-

bourhood Strategy aims to strengthen underserved, inner suburban communities. the strategy focuses on newcomers and youth in the 13 priority neighbourhoods identified by united Way and the city of toronto for targeted investment and support. the strategy is responding to growing trends of poverty and population growth in these areas.

Action for neighbourhood change (Anc) the most effective and lasting change comes from a community itself. following

the success of our community-building efforts in 2007, united Way launched four new Anc sites in 2011. Anc is now at work in nine of the 13 priority neighbourhoods, and ready to expand to the remaining four neighbourhoods in 2011.

Anc gives residents the opportunity and the tools they need to foster a sense of community, develop priorities and plans for a neighbourhood vision, and meet local needs by connecting with businesses, service providers, government, and funders.

CommuniTy hubsIn many of toronto’s underserved suburban neigh-

bourhoods, the challenges of social isolation and poverty are compounded by lack of services and community space. In partnership with the province, private funders, and key agency partners, united Way is seeding development of eight community hubs in priority neighbourhoods. the hubs will bring people in communities together and connect them to the services they need.

In 2011, united Way partnered with the ontario Ministry of health to realize the development of five community hubs with community health centres. the first two hubs scheduled for construction, eglinton east-Kennedy Park and Weston-Mount dennis secured sites and partnerships with community service providers. the other three hub projects – Jamestown, crescent town, and Westminster Branson – moved forward with the process of site selection and the development of lead agency and anchoring partnerships.

every year united Way mobilizes thousands of people from all walks of life, bringing them together in a common purpose.


paThWays To eduCaTionIn 2011, united Way and Pathways canada partnered to

build on the success of the Pathways to education initiative in regent Park. Since 2001, the Pathways to education Program has demonstrated dramatic results in the regent Park community, reducing the high school dropout rate from 56 per cent to 10 per cent and increasing the number of young people going on to attend post-secondary education from 20 per cent to 80 per cent.

the partnership will continue Pathways’ success in regent Park, replicate the model in the priority neighbourhoods of

rexdale and Lawrence heights, and establish the program in two other toronto neighbourhoods by 2012. It will leverage both united Way’s youth-based research and expertise and its local network of social service agencies to set-up the new Pathways locations in toronto. As well, united Way is devel-oping a community of practice initiative to identify and share best practices in educational attainment. the $11 million investment by united Way combined one-time funding of $10 million from the ontario government and a $1 million donation by a united Way donor.

foCus on youThIn neighbourhoods with few community services for

youth, the local public school provides the only opportunities for young people to engage in positive, constructive activities. When the summer comes and the schools close, communities are often left without opportunities for young people.

In 2011, united Way worked with the Provincial Ministry of education and local school boards to open 88 schools to 103 community agencies for summer use. More than 2,800 young people took advantage of the program, including 275 who

found summer employment in activities from sports, recre-ation and arts, mentorship and tutoring, to counselling and leadership development.

Supporting the provincial commitment of $4 million for toronto school boards, united Way provided $360,000 in partnership and grant support to community agencies to provide programming and elevated community access to school space as a public policy issue. united Way will continue to support the initiative by providing $500,000 per year for the program in 2011 and 2012.

“We WanT a safe and inClusive CiTy”


Un

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pRoGRess tHAt inspiResA desire for a safe, healthy neighbourhood, that residents are proud to call home

What a difference a year makes. Just ask grocery store owner and Scarborough village resident, Shahid Javid. In 2005, a united Way, federal Government partnered project called Action for neighbourhood change (Anc) got underway in Scarborough village. As a result, Shahid’s neighbourhood has experienced significant change for the better.

the project is a unique approach for united Way. Local residents are supported and encouraged to decide what is best for their community. Working together, they’ve learned they share a common value—a desire for a safe, healthy neigh-bourhood, they are proud to call home.

the impact of Anc’s presence in Scarborough village is dramatic. A previously unused, unsafe green space is now home to a new playground that was officially opened at the 1st Annual Scarborough village community festival. As well, a community collective of urdu women have joined forces to provide a voice on priority issues such as neighbourhood safety and improving local transit services.

At the community festival, Shahid said it best; “there are so many cultures all in one place with happy faces, ready to help each other. It’s wonderful.”

And that’s just after one year. With your continued support of united Way, just imagine all the good things that could happen in neighbourhoods like Scarborough village.


parTnering To fulfill The promise and poTenTial of neWComers

united Way continued to pursue partnerships in support of newcomers in 2011. our goal is to help newcomers fulfill their promise and potential in toronto – finding opportunity, a supportive community and the ability to contribute to the social and economic life of our city.

through united Way’s community fund, which supports a network of 200 health and social service agencies in toronto, support for newcomer-focused agencies and programs serving immigrants was increased to $9 million in 2011. funding supports individuals and families new to our country, easing the transition to their new home through employment and settlement services, language training, family support, and counselling.

In 2011, to better serve the needs of toronto’s newcomer communities and to build the organizational capacity of the newcomer-serving sector, united Way partnered with a number of organizations serving the needs of immigrants, including the toronto regional Immigrant employment council (trIec), the centre of excellence for research on Immigration and Settlement (cerIS), coStI Immigrant Services and the ontario council of Agencies Serving Immigrants (ocASI).

In 2011, united Way invested over $68 million in the community, providing core operation, program, and grant funding to a network of 200 health and social service agencies across the city.

through united Way’s community fund we strengthen individuals, families and communities, and help agencies build leadership and capacity. With our agency partners we work to make our communities healthier and more vibrant places to call home.

Last year we welcomed Access Alliance Multicultural health and community Services as a new member agency. Access Alliance responds directly to the needs of immigrant and refugee communities in toronto, emphasizing social determi-nants of health and well being. united Way funding provides Peer outreach workers for the agency to support newcomer settlement and integration.

Giving youth every opportunity for success is a priority for united Way. the Spot, a satellite of the Jane-finch community and family centre, is a youth hub located in one of toronto’s priority neighbourhoods. offering drop-in social and recreational activities, information and referral services, outreach programs, computer access, and employment information, the Spot helps open doors to the future for

youth in the Jane-finch community. offering the knowledge and skills necessary for future success, Launching Into future training, or LIft, is a program of the centre for Information and community Services of ontario, helping chinese-speaking immigrant youth, ages 16 – 24 integrate more successfully into the community. the program holds training workshops at local high schools, including pre-employment readiness courses, and workshops on job searching and interview techniques, giving young people the tools they need to find meaningful employment and reach their full potential.

Strengthening our city’s neighbourhoods starts with strengthening the people and families who live and work in the community. flemingdon Park family resource Program offered through family day care Services is a valuable community touchstone that draws together families – many of them newcomers – from diverse backgrounds. family day care Services programs are designed to be responsive to individual community needs, offering programs in tamil, Spanish and Mandarin, and to ensure families in the flemingdon Park neighbourhood have access to relevant programs that help them as they settle in their new home.

Integral to many families in the Jane-finch neighbourhood, the SnAP Project (Stop now and Plan), offered at the child development Institute, provides parenting and youth programs that promote problem solving, self-control and assertiveness skills, aiming to prevent school dropout, teen pregnancy, and conflict with the law. SnAP provides the strong skills that help youth face life challenges and prepare for their future.

By strengthening our agencies we strengthen our communities. In december 2011, the community development Planning Grants Program was established. these grants are targeted to the broader community in toronto to respond to concerns outside the priority neighbourhoods, assisting agencies in building a stronger focus on community development.

united Way’s Building Agency capacity program, offered in partnership with the Maytree foundation and the ontario trillium foundation, provided support to agencies across the city in 2011 to help them serve the needs of the community effectively and efficiently. one such program, the homelessness Partnership Initiative (hPI), undertaken with the city of toronto, works to improve agency effec-tiveness in delivering programs that address homelessness in the community.


sERVICEs overvieWunited Way supports a vital network of critical services across the city. united Way toronto 2011 Annual report to the community 15

• helping women who have been abused

• Investing in employment supports

• delivering community health support services (mental health, addictions, hIv/AIds)

• Addressing hunger and homelessness

• Strengthening under-served neighbourhoods

• helping newcomers settle and integrate

• helping seniors live independently

• helping people with disabilities live independently

• Giving young children a healthy start

• Providing opportunities for youth to succeed

• Providing counselling and crisis-support services united Way and the city of toronto jointly identified 13 neighbourhoods in toronto’s inner suburbs for targeted investment and support. the lack of services facing many of toronto’s inner suburban neigbourhoods is a major barrier to opportunity for many people particularly newcomers and youth.

through its community fund and targeted initiatives, united Way aims to provide individuals, families, and communities with the vital services


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tHe little neiGHBouRHood tHAt couldhow a simple game of cricket is creating positive change in Scarborough

It’s shocking but true. united Way research* shows that the number of high poverty neighbourhoods in toronto jumped from 30 in 1981 to 120 in 2001. the majority of these neighbourhoods are located in the inner suburbs where social services and infrastructure are sorely lacking. one such neighbourhood is Scarborough village.

“I truly believe in this neighbourhood,” says tully Ghanny, a local resident who moved to canada from Ghuyana 30 years ago. tully now leads the Scarborough village cricket club—a social and recreational venture made possible by Action for neighbourhood change (Anc), a united Way initiative that is based the idea that strong neighbourhoods are those where local residents take leadership and responsibility for their community. funding for the cricket equipment was secured and Anc connected residents with Parks and recreation to obtain permits for use of the city park. now kids from diverse backgrounds—Pakistani, Bangladeshi, Indian, Afghani, West Indian—come together to play a sport that not only has cultural resonance for them but also teaches skills such as teamwork, discipline and leadership.

Parents watch their children play from the sidelines, sharing laughs and personal stories. With positive connections like this being made, it’s not long before residents start believing in the possibilities for their community.

With your continued support of united Way, neighbourhoods like Scarborough village and residents like tully Ghanny will continue to experience positive change.

*taken from Poverty by Postal code, 2004.


GOVERNANCEin 2012, We meT our Challenges head on.

Seeing opportunities, anticipating challenges and executing strategies to maximize success are part of united Way’s commitment to excellence. But we also measure ourselves against our ability to respond to unplanned events.

As united Way donors, volunteers and staff celebrated the record-breaking campaign achievement of 2011, the Board of trustees and senior management began reviewing the progress of community Matters -- our five-year strategic plan launched in 2004 -- and started planning for the next five-year period. It was clear that united Way’s efforts were making a difference. rather than develop a new strategy, we chose to focus efforts in the coming five years on deepening and refining our approach. We call our 2012–2014 strategic plan community Matters More.

united Way’s work is supported by a strong commitment to robust internal operations. In 2012, we moved forward in developing business systems that will further enable our impact in the community. to better support our donor, volunteer and stakeholder relationship management, an online agency funding system and data warehouse were launched in 2012, and an internal information portal was readied for launch by the start of 2012. When plans to replace workplace campaign management software with an off-the-

shelf product encountered challenges, the decision was made to bring the system in-house and develop a strategy for a long-term solution.

our finance department developed plans to further modernize the budgeting and financial reporting process. And we engaged in organization-wide business planning in support of our strategic goals, including fiscal planning for the next five years. Business and strategic planning in 2012 was conducted against the backdrop of gathering economic storm clouds. But no one predicted the severity of economic decline in the fourth quarter of the year.

our annual campaign was launched amid some of the worst economic headlines in a generation. By mid-october, it was clear that planning assumptions had to be revisited. We took immediate steps to make adjustments to enable united Way to fulfill our responsibilities to the community. despite deepening economic turmoil, we reached out to new donors, deepened our relationship with current supporters, and led our annual campaign to the second-highest achievement in our history.

We were met with significant challenges in 2012, but -- secure in our community mission -- we faced them head-on with a responsible, creative and strategic approach. 2012

“leadership WiTh deep rooTs in The CommuniTy iT serves.”


BoARd oF tRusteescHAiRAlnasir samjiAlderidge Consulting Inc.

paul BarnettPaul Barnett and Associates

Raksha BhayanaBhayana Management

John cartwrightToronto & York Region Labour Council

Antonella ceddiaCity of Toronto

david denisonCanadian Pension Plan Investment Board

Grace-edward GalabuziRyerson University

leslie GalesMidland Group of Companies

lew GoldingCentre for Addiction & Mental Health

Kamala-Jean GopieHuman Rights Commission

Robert HardingBrookfield Asset Management Inc.

John HonderichTorstar Corporation

Jack leeMinistry of Health Promotion

Julie leeOsler, Hoskin & Harcourt LLP

Robert MaclellanTD Bank Financial Group

Agatha McpheeOPSEU

Marie MolinerCanadian Heritage

June ntazindaI3 Advisors Inc.

Anil patelFramework Foundation

yezdi pavriDeloitte & Touche LLP

david pecautThe Boston Consulting Group

vince timpanoAeroplan Canada

“leadership WiTh deep rooTs in The CommuniTy iT serves.”

GoveRnAnce & FinAnciAl

RepoRts

“anTiCipaTing Challenges and exeCuTing sTraTegies To maximize suCCess”


2012 senioR executive teAM:Frances lankinPresident and Chief Executive Officer

susan McisaacVice President, Resource Development

lyn WhithamVice President, Marketing and Communications

Gillian MasonVice President, Strategic Initiatives and community Partnerships

Waseem syedVice President, Community Investments

Jan donioVice President, Information Services and Operational Change Management

catherine smithChief Operating Officer

Rahima Mamdani Director, Human Resources and Organizational Development


2012 coMMitteesunited Way benefits from the expertise of diverse volunteers from across the city. these volunteers represent business,

labour, government and community, bringing exceptional skills, experience and valuable perspective on social and community issues as well as financial matters.

Administration and Audit committeeAlnasir samji, Alderidge Consulting Inc. (cHAiR)*colleen Berry Hiller, Ernst & Young LLPcatherine Booth, Loblaw Companies Limited*Astley l. dennis, Chartered AccountantJohn Honderich, Torstar Voting Trust*Julie lee, osler, Hoskin & Harcourt LLP*June ntazinda, I3 Advisors Inc.*yezdi pavri, Deloitte Touche LLP*

Allocations and Agency services committeeRaksha Bhayana, Bhayana Management (cHAiR)*Antonella ceddia, McCarthy Tétrault LLPAndré chamberlain, Department of Justice CanadaMurray coolican, Manulife FinancialKevin King, Ministry of Citizenship & Immigrationpaul Koreen, Ketchum CanadaJulie lee, osler, Hoskin & Harcourt LLP*Agatha Mcphee, OPSEU*Marie Moliner, Canadian Heritage*Manjula selvarajah, Marketing ConsultantAmy tong, UNICEF Canada*cathy Winter, Office of the Public Trustee

Appeals committeeAnil patel, Framework Foundation (cHAiR)*Grace-edward Galabuzi, Ryerson University*ekua Asabea Blair, Rexdale Community Health Centrepatrick Johnston, Walter & Duncan GordonCharitable Foundationnicole Jolly, FLOW 93.5

Board development committeeRichard venn, CIBC (cHAiR)*Raksha Bhayana, Bhayana Management*John campey, CSPC-TRobert Harding, Brookfield Asset Management Inc.*Bahadur Madhani, Equiprop Management Ltd.Marie Moliner, Canadian Heritage*yezdi pavri, Deloitte Touche LLP*

operations and technology committeecatherine Booth, Loblaw Companies Limited (cHAiR)*Aubrey Baillie, Newport Partners Inc.Michael J. Bradley, Visa Canada AssociationKathy dumanski, Change Management ConsultantJean lam, Ministry of Health Promotion*Keith Martin, Centracteric Monteiro, McKinsey & Co.yezdi pavri, Deloitte Touche LLP*

community impact committeeKamala-Jean Gopie, Human Rights Commission (cHAiR)*paul Barnett, Barnett & Associates Inc.Raksha Bhayana, Bhayana Management*debra Grobstein campbell, SickKids FoundationJohn Honderich, Torstar Voting Trust*Jean lam, Ministry of Health Promotion*Jack lee, Ministry of Health Promotion*Agatha Mcphee, OPSEU*tonika Morgan, Women Moving Forwarddavid pecaut, The Boston Consulting Group*Amy tong, UNICEF Canada*

executive compensation committeeRobert Harding, Brookfield Asset Management Inc. (cHAiR)*

Richard venn, CIBC*Anne Fawcett, Caldwell PartnersAlnasir samji, Alderidge Consulting Inc.*

investment committeeRobert Maclellan, TD Bank Financial Group (cHAiR)*david F. denison, CPP (Canada Pension Plan)Investment BoardJanice Fukakusa, RBC Financial Groupleslie Gales, Midland Group of Companies*david service, Towers PerrinRay Williams, National Bank Financial

pension and Benefits committeeKaryn o’neill, Mercer Human Resource Consulting (cHAiR)linda Byron, Hewitt AssociatesFraser deacon, Deacon Insurance Agencies Ltd. (ex-officio)caroline Helbronner, Blake, Cassels & Graydon LLPAlnasir samji, Alderidge Consulting Inc.*caspar young, Mercer Human Resource Consulting

Research, policy, and priorities committeeJohn Honderich, Torstar Voting Trust (cHAiR)*casey Antolak, Scotiabankderek Ballantyne, Toronto Community Housing Corporationpedro Barata, The Atkinson Charitable Foundation*Grace-edward Galabuzi, Ryerson University*Jo-Ann Hannah, CAW-TCA CanadaMarie Moliner, Canadian Heritage*Michele noble, Michele Noble and Associates

*Members, Board of Trustees


Financial REpORTthe financial report includes revenue from the fall 2011 fundraising campaign, distribution of funds in 2012 and related

operating expenses.

united Way’s ability to invest in our community is increasing by diversifying and deepening the source of funds. Individual, workplace, and corporate donors contribute to this financial health as well as special events, third party grants and pro-bono support, from legal services to donated media advertising space. united Way’s financial strength and efficiency are also due to significant volunteer support.

some highlighTs from 2012:• united Way’s community fund is growing through generous donations and the recognition of united Way as the best

place to invest for strengthening the community.

• Strong management of pledge losses means more dollars to the community. overall pledge loss is 1.72 per cent.

• We continue to focus on efficiency and effectiveness, with a cost revenue ratio of 12.9 per cent, lower than in 2011.

• unrestricted net Assets are valued at $9,812,000, which protects against unexpected fluctuations in donations and allows us to ensure sustained funding of our commitment to the community. reflected in the unrestricted net assets is funding of $1,800,000 committed to establish facilities primarily for community and social services and community development planning grants.

• our endowment fund, the tomorrow fund™, has grown to more than $51 million thanks to the generosity and vision of donors who are investing in our city’s future.

“responsible sTeWardship of our CommuniTy’s resourCes”


our CommiTmenT To you.At united Way, we take very seriously our commitment to the many donors who support our work. Maintaining the trust

and confidence of our community of supporters through transparent accounting and fundraising best practices is one of our top priorities.

united Way is a flagship member of Imagine canada’s ethical fundraising and financial Accountability code. the code provides donors and the public with criteria to evaluate a charity’s financial and fundraising practices. not only do we align our practices to the code, but in some cases exceed sector standards. our early adoption of the code complements our history of sector leadership on good governance and will help us to continue to provide the highest possible degree of accountability and transparency to our donors.

Last year, united Way was recognized by the voluntary Sector reporting Awards (vSrA) for transparency in reporting. the vSrAs were launched in 2012 by the Queen’s university School of Business, Pricewaterhousecoopers canada and the Institute of chartered Accountants of ontario to promote timely and accurate reporting of financial statements. united Way is honoured to have been acknowledged for best practices promoting openness and accountability.

At united Way, we strive always to go one step further in ensuring that, of every dollar we raise, as much as possible goes to the community. We foster a spirit of stewardship that extends to every part of our organization. our fundraising costs are among the lowest in the sector. And running a lean and efficient organization is a part of our internal mission. We solicit pro-bono services and in-kind donations. We also engage over 20,000 volunteers in order to keep costs as low as possible. everything down to our office furniture is donated by generous supporters.

In 2012, 14.4-percent of our revenue was spent on operating expenses — 11.59-percent on fundraising and 2.79-percent on administration. An Imagine canada survey reports the average fundraising cost ratio of charities in canada is 21.8-percent, making united Way a leader in the sector.

our donors are the foundation of united Way. Your generosity supports a vital network of health and social service agencies, helping hundreds of thousands of people every year and enabling our work to address the root causes of social problems. our commitment to you is that we will continue to make every effort to ensure that your donation goes to those who need it most.


auditors REpORTto tHe BoARd oF tRustees oF united WAy oF GReAteR toRonto:

We have audited the statement of financial position of united Way of Greater toronto as at december 31, 2012 and the statements of operations, changes in net assets, and cash flows for the year then ended. these financial statements are the responsibility of united Way of Greater toronto’s management. our responsibility is to express an opinion on these financial statements based on our audit.

We conducted our audit in accordance with canadian generally accepted auditing standards. those standards require that we plan and perform an audit to obtain reasonable assurance whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation.

In our opinion, these financial statements present fairly, in all material respects, the financial position of united Way of Greater toronto as at december 31, 2012 and the results of its operations and its cash flows for the year then ended in accor-dance with canadian generally accepted accounting principles. As required by the corporations Act (ontario), we report that,

In our opinion, these principles have been applied on a basis consistent with that of the preceding year. chartered Accoun-tants, Licensed Public Accountants toronto, canada March 20, 2012

chartered Accountants, licensed public Accountantstoronto, canadaMarch 20, 2012

delivering on the stewardship of community resources is an essential part of united Way’s community impact mission. the trust and generosity of the community enables united Way to help provide an essential infrastructure that ties us together, and allows us to work to address the root causes of our shared challenges. it is a responsibility cherished by united Way, a sacred trust. it is why we’re responsive and open about our mission, activities, and operations. And why we set and meet the highest standards of accountability to deliver on our responsibility to the community.


stateMent oF FINANCIAL pOsITIONYear ended december 31, 20012, with comparative figures for 2011 (In thousands of dollars) 2011 2012

Assets

current assets:

cash and cash equivalents 50,626 34,422

campaign pledges receivable 7,962 5,431

other receivables 2,474 1,698

Prepaid expenses (note 5) 12,424 13,351

73,486 58,902

investments (note 6) 69,762 57,858

capital assets (note 7) 1,688 2,635

144,936 119,395

Liabilities and Net Assets

current liabilities:

Accounts payable and accrued liabilities 4,043 4,565

designated and flowthrough gifts payable 13,491 8,305

deferred campaign revenue 58,683 52,873

76,217 65,743

other deferred revenue (note 8) 4,699 4,699

Accrued pension liability (note 9) 1,115 1,148

net assets:

Invested in capital assets 1,688 2,635

restricted for the tomorrow fund endowment (note 10) 51,405 41,527

unrestricted (note 11) 9,812 3,643

62,905 47,805

commitments (note 13)

144,936 119,395


stateMent oF OpERATIONsYear ended december 31, 2012, with comparative figures for 2011 (In thousands of dollars) 2011 2012

Revenue:

campaign revenue 114,554 109,828

funds received from other united Ways 464 461

funds received for other united Ways (5,875) (4,963)

Bequests 346 935

total gifts 109,489 106,261

Pledge shrinkage (1,507) (1,808)

total fundraising revenue 107,982 104,453

Government grants 1,008 1,254

other income 311 595

1,319 1,849

Investment income (loss) (8,376) 1,245

total Revenue 100,925 107,547

Distributions and Community Programs:

Allocations to united Way of Greater toronto agencies and partners 54,419 52,825

Grant programs 7,752 7,223

Programs delivered by united Way of Greater toronto 2,942 2,796

one-time donor specified donations to united Way of Greater toronto programs, agency projects and grant programs

8,452 5,808

Joint Areawide campaign proceeds to partner united Ways 6,748 6,906

donor designations to:

united Way of Greater toronto agencies and partners 1,838 2,163

other united Ways 1,354 1,283

other registered charities 14,351 13,865

Allocations and needs assessment, program expenses 3,031 2,689

total distributions and community programs 100,887 95,558

Operating expenses:

fundraising 15,750 13,760

recovery of joint Areawide campaign costs from partner united Ways (515) (504)

15,235 13,256


stateMent oF cash FloWsYear ended december 31, 2012, with comparative figures for 2011

(In thousands of dollars) 2011 2012

Cash flows from operating activities:

excess (deficiency) of revenue over distributions and expenses (15,197) (1,267)

Items not involving cash:

Amortization of capital assets 488 448

Amortization of lease inducement - 44

unrealized loss on investments 9,526 612

defined benefit pension expense 601 644

change in non-cash operating working capital (8,094) 11,890

change in other deferred revenue - 4,699

defined benefit pension contributions (568) (583)

cash flows from (used in) operating activities (13,244) 16,487

Cash flows from financing activities:

endowment contributions received 97 671

Cash flows from investing activities:

Purchase of capital assets (1,435) (1,015)

decrease (increase) in investments, net 2,378 (6,540)

cash flows from (used in) investing activities 943 (7,555)

Increase (decrease) in cash and cash equivalents (12,204) 9,603

cash and cash equivalents, beginning of year 50,626 41,023

cash and cash equivalents, end of year 38,422 50,626

see accompanying notes to financial statements.

total distributions and expenses 116,122 108,814

excess (deficiency) of revenue over distributions and expenses (15,197) (1,267)

Allocated to:

Internally restricted for the tomorrow fundtM (note 10) (9,975) (643)

unrestricted net assets (note 11) (4,734) (240)

Amortization of capital assets (488) (384)

(15,197) (1,267)

see accompanying notes to financial statements.


NOTEs to Financial stateMents (In thousands of dollars)

1. puRpose oF tHe oRGAnizAtion:the mission of united Way of Greater toronto (“united Way”) is to meet urgent human needs and improve social conditions by mobilizing the community’s volunteer and financial resources in a common cause of caring. united Way is registered as a charitable organization under the Income tax Act (canada) (the “Act”) and, as such, is exempt from income taxes and is able to issue donation receipts for income tax purposes. In order to maintain its status as a registered charity under the Act, united Way must meet certain requirements within the Act. In the opinion of management, these requirements have been met.

2. siGniFicAnt AccountinG policies:the financial statements have been prepared in accor-dance with generally accepted accounting principles applied within the framework of the significant canadian accounting policies summarized below:

A. Revenue recognition: united Way follows the deferral method of accounting for campaign revenue. the campaign revenue reported in these financial statements represent amounts received or receivable in connection with the 2011 campaign and the related distributions made from the proceeds of that campaign in 2012. this includes pledges and donations which the donors designate for payment to partners and member agencies, other united Ways and non-united Way charities. the results of the 2012 campaign will be reported in the 2012 financial state-ments. funds received from the 2012 campaign to december 31, 2012 are shown as deferred campaign revenue. fundraising costs applicable to this campaign are deferred and included in prepaid expenses. united Way is requested by certain employers and employee groups, to act as the co-ordinator of their national campaigns, to receive and disburse funds on behalf of other united Ways within their local communities. funds received under these centrally co ordinated campaigns are included in the campaign revenue amount on the statement of operations. funds disbursed on behalf of other united Ways, under centralized campaigns, are reported as a reduction to revenue in these financial statements. funds received by united Way from other united Ways under similar campaigns are reported separately in the revenue section of these financial statements. designated donations and funds received under flowthrough arrangements for other charities that have not been disbursed at year end are recorded as designated and flowthrough gifts payable.

Grant revenue reported in these financial state-ments represents funds received from provincial and municipal governments. other income reported in these financial statements represents funds received from foundations and utilities. Government grant revenue and other income are received for programs administered by united Way. the related program expenses and grant disbursements are included in the distributions and community programs section of the financial statements. endowment contributions are recognized as increases in net assets in the year in which they are received. capital appreciation/depreci-ation for those funds which are below the distribution threshold are added or deducted from the principal and recognized as direct increases/decreases in net assets in the year in which they are incurred.

contributions for capital assets are deferred and amortized into revenue at a rate corresponding with the amortization rate for the related capital asset. Investment income (loss) includes dividends, interest, income distributions from pooled funds, realized gains (losses) and the net change in unrealized gains (losses) for the year.

B. cash and cash equivalents: the united Way considers deposits in banks, certificates of deposit and short-term investments with original maturities of three months or less as cash and cash equivalents.

c. Financial instruments: cash and cash equivalents and investments are classified as held-for-trading and stated at fair value. campaign pledges receivable and other receivables are classified as loans and receiv-ables, which are measured at amortized cost. Accounts payable and accrued liabilities and designated and flowthrough gifts payable are classified as other financial liabilities, which are measured at amortized cost. In determining fair values, adjustments have not been made for transaction costs as they are not considered significant. the unrealized gain or loss on investments, being the difference between book value and fair value, is included in investment income in the statement of operations. transactions are recorded on a trade date basis.

fair values of investments are determined as follows:

i. fixed income securities and equities are valued at year-end quoted market prices, where available. Pooled funds are valued based on reported


unit values. Where quoted market prices are not available, estimated fair values are calculated using comparable securities.

ii. Short-term notes, treasury bills and term deposits maturing within a year are stated at cost, which together with accrued interest income approximates fair value given the short-term nature of these investments. the fair values of investments are equal to the quoted market value, as disclosed in note 6. the fair values of other financial assets and liabilities, being cash and cash equivalents, campaign pledges receivable, other receivables, accounts payable and accrued liabilities and designated and flowthrough gifts payable, approximate their carrying values due to the relatively short-term nature of these financial instruments. united Way has adopted the canadian Institute of chartered Accountants’ (“cIcA”) handbook Section 3861, financial Instruments - disclosure and Presentation. In accordance with the Accounting Standards Board’s decision to exempt not-for-profit organizations from the disclosure requirements with respect to financial instruments contained within Section 3862, financial Instruments - disclosures, and Section 3863, financial Instruments - Presentation, united Way has elected not to adopt these standards in its financial statements.

d. capital assets: Purchased capital assets are stated at acquisition cost and are amortized over their useful lives. Amortization is provided on the following bases and the estimated useful lives of the assets as follows:

Asset Basis rate

computer equipment and software

Straight line 3–7 years

furniture and fixtures declining balance 15%

Leasehold improvements Straight line term of

lease

delivery van declining balance 25%

volunteer services: united Way benefits from substantial services in the form of volunteer time. Since these invaluable donated services are not purchased by united Way, they are not recorded in these financial statements.

e. employee future benefits: united Way has a combined registered defined benefit and defined contribution pension plan covering substantially all of its employees and an unregistered defined benefit pension plan. the benefits are based on years of service. the cost of the defined benefit and defined contribution program is currently being funded. the unregistered plan is unfunded; the cost is expensed and accrued annually. united Way accrues its obliga-

tions under its employee pension plans as the employee renders the services necessary to earn the pension. united Way has adopted the following policies:

i. the cost of pensions earned by employees is actuarially determined using the projected benefit method prorated on service and management’s best estimate of expected plan investment performance, salary escalation and retirement ages.

ii. for the purpose of calculating expected return on plan assets, those assets are valued at fair value. the most recent actuarial valuation of the pension plan for funding purposes was as of January 1, 2011. the date of the next required valuation is January 1, 2010.

iii. the excess of the net actuarial gain (loss) over 10% of the greater of the benefit obligation and the fair value of plan assets is amortized over the average remaining service period of active employees, which for the pension plan is 20 years.

F. Allocation of expenses: General management and administrative expenses are allocated between fundraising expenses and allocations and needs assessment based on effort. General management and administrative expenses are allocated as follows:

2011 2012

fundraising 84.3% 84.3%

Allocations and needs assessment

15.7% 15.7%

use of estimates: the preparation of financial state-ments requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the year. Actual results could differ from those estimates.

3. FutuRe AccountinG cHAnGes:A. intangible assets: cIcA has issued a revised standard

relating to intangible assets, effective for years commencing on or after october 1, 2012. this revised standard will require the expensing of certain prepaid fundraising expenses as they are incurred. united Way will implement the new standard commencing January 1, 2012, on a retroactive basis.

B. Financial statement presentation by not-for-profit organizations: recent amendments to Section 4400, financial Statement Presentation by non-for-Profit organizations, will modify the requirements with respect to various elements of financial statement presentation. these amendments include:


i. reporting certain revenue at its gross amounts in the statement of operations.

ii. the elimination of the requirement to treat net assets invested in capital assets as a separate component of net assets.

iii. When a not-for-profit organization classifies its expenses by function and allocates some of its general support costs to another function, disclosing the policy adopted for expenses and amounts allocated from general support costs to other functions. the new standard applies to financial statements relating to the fiscal years beginning on or after January 1, 2012. united Way is evaluating the impact of the amendments on its financial statements.

4. youtH cHAllenGe Fund (“ycF”):the Province of ontario (the “Province”) established the Ycf in 2007 and appointed united Way as the trustee. the Province advanced united Way the sum of $15,000 and set up an independent board to oversee the operation of the program over the next three years. As the trustee, united Way is responsible for the operation of the program and financial stewardship of the funds on behalf of the Province. the financial activities of the Ycf are not reported on these financial statements. A separate set of audited financial statements for Ycf are produced and filed with the Province.

5. pRepAid expenses:2012 2011

Prepaid fundraising expenses related to 2012 campaign

$ 13,165 $ –

Prepaid fundraising expenses related to 2011 campaign

– 12,234

6. coMMitMents:A. Multi-year funding agreements: united Way

has entered into agreements with certain member agencies and partners to set their allocations over two to five-year terms. the agreements can be renewed by mutual consent.

B. long-term lease: united Way leases office premises and certain computer equipment under long-term operating leases expiring up to May 31, 2022. rental payments, excluding operating costs and realty taxes, over the next five years and thereafter are as follows:

2009 $ 869

2010 890

2011 915

2012 1,105

2013 1,153

thereafter 9,846

$14,778

specific project funding: In 2011, united Way approved financial support of $2,690 to establish facilities primarily for community and social services and community development planning grants. these projects are anticipated to be completed by 2010. In 2012, $600 has been expensed towards the project.

7. FinAnciAl instRuMents:A. investment risk management: risk management

relates to the understanding and active management of risks associated with all areas of the business and the associated operating environment. Investments are primarily exposed to interest rate and market risk. united Way mitigates these risks with an investment policy designed to limit exposure and concentration while achieving optimal return within reasonable risk tolerances.

B. credit risk: campaign pledges receivable and other receivables are subject to credit risk. cash and cash equivalents are held in credit-worthy financial institutions.

c. Market and interest rate risk: the risks associated with the investments are the risks associated with the securities in which the funds are invested. the value of equity securities changes with stock market conditions, which are affected by general economic and market conditions. the value of securities will vary with devel-opments within the specific companies or govern-ments which issue the securities. the value of fixed income securities will generally rise if interest rates fall and fall if interest rates rise. changes in interest rates may also affect the value of equity securities. the value of securities denominated in a currency other than canadian dollars will be affected by changes in the value of the canadian dollar in relation to the value of the currency in which the security is denominated.

8. disclosuRe in coMpliAnce WitH etHicAl FundRAisinG And FinAnciAl AccountABility code:during 2011, united Way adopted the “ethical fundraising and financial Accountability code” (the “code”) of Imagine canada. during calendar year 2012, united Way issued $77,992 of charitable tax receipts. other financial disclo-sures required by the code are located elsewhere in these financial statements.


ALLOCATIONsmember agenCy alloCaTionbuilding sTrong neighbourhoods, sTrengThening CommuniTies and neWComers519 church Street community centre 190,508Agincourt community Services Association 377,132Albion neighbourhood Services 376,910Bathurst Jewish community centre 481,646Birchmount Bluffs neighbourhood centre 184,059Bloor Information and Life Skills centre 299,626Braeburn neighbourhood Place 403,007canadian centre for victims of torture 232,542central neighbourhood house Association 717,888centre for Information and community Servicesof ontario 491,360centre for Spanish-Speaking Peoples 247,894centre francophone de toronto 120,216chinese family Services of ontario 488,188christie ossington neighbourhood centre 123,000coStI 604,889cross-cultural community Services Association (the) 163,371cultureLink 183,391davenport Perth neighbourhood centre 290,375delta family resource centre 406,103dixon hall 551,231doorsteps neighbourhood Services 196,865eastview neighbourhood community centre 291,417flemingdon neighbourhood Services 236,497foodShare toronto 284,112

Greek community toronto - department ofSocial Services 52,881Jamaican canadian Association 262,641Jane/finch community and family centre 623,223Lakeshore Area Multiservice Project (LAMP) 401,557Malvern family resource centre 366,011Miles nadal Jcc 111,412native canadian centre of toronto 212,150neighbourhood Link Support Services 279,376north York community house 462,900northwood neighbourhood Services 320,785S.e.A.S. centre 246,234South Asian family Support Services 79,114St. christopher house 768,990St. Stephen’s community house 496,513Syme-Woolner neighbourhood and family centre 183,500thorncliffe neighbourhood office 434,003tropicana community Services organization 446,933uJA federation of Greater toronto 45,701university Settlement recreation centre 329,834Warden Woods community centre 560,979West hill community Services 324,779West Scarborough neighbourhood community centre 483,621WoodGreen community Services 643,692York community Services 75,000

totAl $ 16,154,056


cont’d AllocAtions

CreaTing opporTuniTies for Children, youTh, and familiesAbrigo centre 241,850Aisling discoveries child and family centre 156,490Big Brothers and Big Sisters of toronto 370,406Bond Street nursery School 176,862child development Institute 274,644college-Montrose children’s Place 131,784delisle Youth Services 316,994dovercourt Boys’ and Girls’ club 285,836east Metro Youth Services 140,000east Scarborough Boys’ and Girls’ club 591,011family day care Services 479,219family Service Association of toronto 3,678,387for Youth Initiative 150,000

hincks-dellcrest centre (the) 282,322Jessie’s centre for teenagers 287,504Jewish family & child Service of Greater toronto 1,754,051Macaulay child development centre (the) 431,129native child and family Services of toronto 388,100Scouts canada Greater toronto council 350,000St. Alban’s Boys’ & Girls’ club 359,200toronto Kiwanis Boys & Girls clubs 283,792YMcA of Greater toronto 1,287,138Yorktown child and family centre 171,198Youth Assisting Youth 189,825YouthLInK 652,387

totAl $ 13,430,129

invesTing in employmenTA.c.c.e.S. 227,539community MicroSkills development centre 386,262JobStart 159,923JvS toronto 538,703

Skills for change 231,855times change Women’s employment Service 144,200toronto centre for community Learning & dev. 142,139

totAl $ 1,830,621

supporTing people living in vulnerable siTuaTionsAnishnawbe health toronto 165,394distress centres of toronto 276,368Good neighbours’ club (the) 166,016homes first Society 175,000horizons for Youth 158,011John howard Society of toronto 494,169

nA-Me-reS (native Men’s residence) 178,682Second Base (Scarborough) Youth Shelter 160,460toronto community hostel 214,831transition house Inc. 56,523Youth Without Shelter 172,660

totAl $ 2,218,114

prevenTing violenCe and empoWering WomenBarbra Schlifer commemorative clinic 188,467elizabeth fry Society of toronto 451,865ernestine’s Women’s Shelter 329,884Interval house Inc. 190,684nellie’s 200,242north York Women’s Shelter 181,020opportunity for Advancement 335,172rexdale Women’s centre 310,663

Sistering-A Woman’s Place 333,624Springtide resources Inc. 208,028the redwood 163,122Women’s habitat of etobicoke 331,825Working Women community centre 391,904Yorktown Shelter for Women 157,930YWcA toronto 1,428,047

totAl $ 5,202,477

enabling independenT livingcanadian hearing Society/toronto region 579,242canadian Mental health Association toronto Branch 589,623canadian national Institute for the Blind 990,000centre for Independent Living in toronto Inc. (c.I.L.t.) 166,968community Living toronto 826,698epilepsy toronto 181,985

hong fook Mental health Association 328,775Multiple Sclerosis Society of canada toronto chapter 139,000ontario March of dimes 283,697Planned Parenthood of toronto 218,175vhA home healthcare 970,865


victorian order of nurses toronto, York region Branch 64,146

totAl $ 5,339,174

supporTing seniors’ independenCeBaycrest centre for Geriatric care 300,079Bernard Betel centre for creative Living 196,510call-A-Service Inc./harmony hall centre for Seniors 180,960carefirst Seniors and community Services Association 361,997central & northern etobicoke home Support Services 177,256circle of home care Services (toronto) 206,620community care east York 188,241downsview Services to Seniors Inc. 98,592etobicoke Services for Seniors 215,550humber community Seniors’ Services Inc. 79,679

Mid-toronto community Services Inc. 199,680north York Seniors centre 215,903Scarborough Support Services for the elderly Inc. 195,886Second Mile club of toronto 160,169Senior Peoples’ resources in north toronto Inc. (SPrInt) 137,441St. clair West Services for Seniors 261,151Storefront humber Inc. 155,901Sunshine centres for Seniors 85,872West toronto Support Services 52,825

totAl $ 3,470,312

invesTing in CommuniTy planning and resourCescanadian council on Social development 48,789community Social Planning council of toronto 611,412findhelp Information Services 677,830neighbourhood centre 114,831ontario council of Agencies Serving Immigrants 172,134

P.o.I.n.t. Inc. (People and organizations in north toronto) 118,860Parkdale community Information centre 126,107Self-help resource centre of Greater toronto 80,500toronto Jewish free Loan cassa 71,540volunteer centre of toronto 225,016

totAl $ 2,247,019

ToTal alloCaTions To uniTed Way agenCies and parTners:totAl $ 52,825,839

consensus and understanding around our community’s shared challenges are the starting points in united Way’s work to achieve community impact. listening is a key value under-lying united Way’s approach to addressing the root causes of social problems. We share what we learn and we learn from the work of others. our strategies for changing community condi-tions are evidence-based and focused on research to build a bridge from understanding to action.


“uniTed Way enables a neTWork of agenCies responding To CommuniTy needs, sTrengThening individuals, families, and neighbourhoods aCross The CiTy.”

AGency listinGs

#

519 cHuRcH stReet coMMunity centRe(416) [email protected]

A

Acces(416) 921-1800www.accestrain.com

ABRiGo centRe(416) 534-3434 ext. [email protected]

Access AlliAnce MulticultuRAl HeAltH & coMMunity seRvices(416) [email protected]

AGincouRt coMMunity seRvices AssociAtion(416) [email protected]

AislinG discoveRies cHild & FAMily centRe(416) 321-5464 [email protected]

AlBion neiGHBouRHood seRvices(416) [email protected]

AnisHnAWBe HeAltH toRonto (416) 360-0486www.aht.ca

B

BARBRA scHliFeR coMMeMoRAtive clinic(416) [email protected]

BiG BRotHeRs And BiG sisteRs oF toRonto (416) 925-8981www.bbbst.com

BiRcHMount BluFFs neiGHBouRHood centRe(416) [email protected]

BeRnARd Betel centRe FoR cReAtive livinG(416) [email protected]

BlooR inFoRMAtion And liFe sKills centRe(416) 531-4613 [email protected]

Bond stReet nuRseRy scHool(416) [email protected]

BRAeBuRn neiGHBouRHood plAce(416) 745-3113

c

cAll-A-seRvice inc.

HARMony HAll centRe FoR senioRs(416) [email protected]

cAnAdiAn centRe FoR victiMs oF toRtuRe(416) 363-1066www.ccvt.org

cAnAdiAn council on sociAl developMent(613) [email protected]

cAnAdiAn HeARinG society(416) [email protected]

cAnAdiAn MentAl HeAltH AssociAtion toRonto BRAncH(416) [email protected]


cAnAdiAn nAtionAl institute FoR tHe Blind(416) 486-2500www.cnib.ca

cAnAdiAn Red cRoss - toRonto ReGion(416) 480-2500www.redcross.ca

cAReFiRst senioRs And coMMunity seRvices AssociAtion(416) [email protected]

centRAl & noRtHeRn etoBicoKe HoMe suppoRt seRvices(416) [email protected]

centRAl neiGHBouRHood House AssociAtion(416) [email protected]

centRe FoR independent livinG in toRonto (c.i.l.t.) inc.(416) [email protected]

centRe FoR inFoRMAtion & coMMunity seRvices oF ontARio(416) [email protected]

centRe FoR spAnisH-speAKinG peoples(416) [email protected]

centRe FRAncopHone de toRonto (416) [email protected]

cHild developMent institute(416) [email protected]

cHinese FAMily seRvices oF ontARio(416) 979-8299 [email protected]

cHRistie-ossinGton neiGHBouRHood centRe(416) 534-8941www.concweb.org

ciRcle oF HoMe cARe seRvices (toRonto)(416) 635-2860 433www.circleofcare.com

colleGe-MontRose cHildRen’s plAce(416) [email protected]

coMMunity cARe eAst yoRK(416) [email protected]

coMMunity livinG toRonto (416) 968-0650 2215www.communitylivingtoronto.ca

coMMunity MicRosKills developMent centRe(416) [email protected]

coMMunity sociAl plAnninG council oF toRonto(416) 351-0095 [email protected]

costi(416) [email protected]

cultuRelinK(416) 588-6288www.culturelink.net

d

dAvenpoRt peRtH neiGHBouRHood centRe(416) [email protected]

delisle House AssociAtion(416) 482-0081 [email protected]


deltA FAMily ResouRce centRe(416) 747-1172www.dfrc.ca

distRess centRes oF toRonto (416) 548-1122distress@torontodistresscentre.comwww.torontodistresscentre.com

dixon HAll(416) [email protected]

dooRsteps neiGHBouRHood seRvices(416) [email protected]

doveRcouRt Boys’ & GiRls’ cluB(416) 536-4102

doWnsvieW seRvices to senioRs inc.(416) [email protected]

e

eAst MetRo youtH seRvices(416) [email protected]

eAst scARBoRouGH Boys And GiRls cluB(416) [email protected]

eAstvieW neiGHBouRHood coMMunity centRe(416) 392-1750 [email protected]

elizABetH FRy society oF toRonto (416) [email protected]

epilepsy toRonto (416) [email protected]

eRnestine’s WoMen’s sHelteR(416) [email protected]

etoBicoKe seRvices FoR senioRs(416) 255-5969 204www.ess.web.ca

F

FAMily dAy cARe seRvices(416) [email protected]

FAMily seRvice AssociAtion oF toRonto (416) 595-9230www.fsatoronto.com

FindHelp inFoRMAtion seRvices211 or (416) 397-4636www.communityinformationtoronto.ca

FleMinGdon neiGHBouRHood seRvices (Fns)(416) [email protected]

FoodsHARe toRonto (416) [email protected]

FoR youtH initiAtive(416) [email protected]

G

Good neiGHBouRs’ cluB(416) 366-5377www.goodneighboursclub.com

GReeK coMMunity oF toRonto depARtMent oF sociAl seRvices(416) [email protected]

H

HincKs-dellcRest centRe(416) 924-1164www.hincksdellcrest.org

HoMes FiRst society(416) [email protected]

HonG FooK MentAl HeAltH AssociAtion(416) [email protected]

HoRizons FoR youtH(416) 781-9898 [email protected]

HuMBeR coMMunity senioRs’ seRvices inc.(416) [email protected]

i

inteRvAl House inc.(416) [email protected]

J

JAMAicAn cAnAdiAn Asc.(416) [email protected]

JAne/FincH coMMunity & FAMily centRe(416) 663-2733www.janefinchcentre.org

Jessie’s centRe FoR teenAGeRs(416) [email protected]

JeWisH FAMily & cHild seRvice oF GReAteR toRonto(416) [email protected]

JoBstARt(416) 231-2295www.jobstart-cawl.org

JoHn HoWARd society oF toRonto (416) [email protected]

Jvs toRonto (416) [email protected]

l

lABouR coMMunity seRvices oF toRonto inc.(416) 445-5819www.labourcommunityservices.ca

lAKesHoRe AReA MultiseRvice pRoJect (lAMp)(416) 252-6471www.lampchc.org

M

MAcAulAy cHild developMent centRe (tHe)(416) [email protected]

MAlveRn FAMily ResouRce centRe(416) 281-1376www.malvernmfrc.com

Mid-toRonto coMMunity seRvices inc.(416) [email protected]

Miles nAdAl Jcc(416) [email protected] | www.mnjcc.org

Multiple scleRosis society oF cAnAdA toRonto cHApteR(416) 922-6065www.mssociety.ca/toronto

n

nA-Me-Res (nAtive Men’s Residence)(416) [email protected]

nAtive cAnAdiAn centRe oF toRonto (416) [email protected]


nAtive cHild And FAMily seRvices oF toRonto(416) 969-8510www.nativechild.org

neiGHBouRHood centRe(416) 698-1626 [email protected]

neiGHBouRHood linK suppoRt seRvices(416) [email protected]

nellie’sPhone: (416) 461-8903

noRtH yoRK coMMunity House(416) [email protected]

noRtH yoRK senioRs centRe(416) [email protected]

noRtH yoRK WoMen’s sHelteRPhone: (416) 635-9427

noRtHWood neiGHBouRHood seRvices(416) 748-0788www.northw.ca

o

ontARio council oF AGencies seRvinG iMMiGRAnts(416) 322-4950 [email protected]

ontARio MARcH oF diMes(416) [email protected]

oppoRtunity FoR AdvAnceMent(416) 787-1481 [email protected]

p

pARKdAle coMMunity inFoRMAtion centRe(416) [email protected]

plAnned pARentHood oF toRonto (416) [email protected]

p.o.i.n.t. inc. (people & oRGAni-zAtions in noRtH toRonto)(416) [email protected]

R

tHe RedWood sHelteR(416) 533-9372

RexdAle WoMen’s centRe(416) 745-0062office@rexdalewomen.orgwww.rexdalewomencentre1.tripod.com

s

scARBoRouGH suppoRt seRvices FoR tHe eldeRly inc.(416) [email protected]

scouts cAnAdA GReAteR toRonto council(416) [email protected]

s.e.A.s. centRe(416) [email protected]

second BAse youtH sHelteR(416) 261-2733 [email protected]

second Mile cluB oF toRonto (416) 597-0841www.allstream.net/~smctor

selF-Help ResouRce centRe oF GReAteR toRonto (416) [email protected]

senioR peoples’ ResouRces in noRtH toRonto inc. (spRint)(416) [email protected]

sisteRinG-A WoMAn’s plAce(416) 926-9762www.sistering.org

sKills FoR cHAnGe(416) [email protected]

soutH AsiAn FAMily suppoRt seRvices(416) [email protected]

spRinGtide ResouRces inc.(416) 968-3422info@womanabuseprevention.comwww.womanabuseprevention.com

st. AlBAn’s Boys’ & GiRls’ cluB(416) 534-8461 [email protected]

st. cHRistopHeR House (416) [email protected]

st. clAiR West seRvices FoR senioRs(416) 787-2114 [email protected]

st. stepHen’s coMMunity House(416) [email protected]

stoReFRont HuMBeR inc.(416) 259-4207www.storefronthumber.ca

sunsHine centRes FoR senioRs(416) [email protected]

syMe-WoolneR neiGHBouRHood & FAMily centRe(416) [email protected]

t

tHoRncliFFe neiGHBouRHood oFFice(416) 421-3054www.thorncliffe.org

tiMes cHAnGe WoMen’s eMployMent seRvice(416) [email protected]

toRonto cHinese coMMunity seRvices AssociAtion(416) 977-4026 222www.tccsa.on.ca

toRonto coMMunity Hostel(416) [email protected]

toRonto eAst end liteRAcy pRoJect(416) [email protected]

toRonto JeWisH FRee loAn cAssA(416) 635-1217 [email protected]/jewishfree-loancass

toRonto KiWAnis Boys & GiRls cluBs(416) [email protected]

tRAnsition House inc.(416) [email protected]

tRopicAnA coMMunity seRvices oRGAnizAtion(416) [email protected]

u

uJA FedeRAtion oF GReAteR toRonto (416) 635-2883www.jewishtoronto.net


univeRsity settleMent RecReAtion centRe(416) 598-3444 263www.usrc.ca

v

vHA HoMe HeAltHcARe(416) 489-2500www.vha.ca

victoRiAn oRdeR oF nuRses toRonto - yoRK ReGion BRAncH(905) 479-3201www.von.ca

volunteeR centRe oF toRonto (416) 961-6888 [email protected]

W

WARden Woods coMMunity centRe(416) [email protected]

West Hill coMMunity seRvices(416) 284-5931 [email protected]

West scARBoRouGH neiGHBouRHood coMMunity centRe(416) [email protected]

West toRonto suppoRt seRvices(416) [email protected]

WoMen’s HABitAt oF etoBicoKe(416) 252-1785

WoodGReen coMMunity seRvices(416) 469-5211www.woodgreen.org

WoRKinG WoMen coMMunity centRe(416) [email protected]

y

yMcA oF GReAteR toRonto (416) 928-9622www.ymcatoronto.org

yoRK coMMunity seRvices centRe(416) 653-5400www.ycservices.com

yoRKtoWn cHild And FAMily centRe(416) 394-2424 31www.yorktownfamilyservices.com

yoRKtoWn sHelteR FoR WoMen(416) 394-2999

youtH AssistinG youtH(416) 932-1919www.yay.org

youtH WitHout sHelteR(416) [email protected]

youtHlinK®(416) [email protected]

yWcA toRonto (416) [email protected]


enabling the human services that help provide opportunities for people across the city, united Way’s community Fund invests in building stronger communities. supporting a network of agencies and providing grants to organizations throughout the city, united Way works to strengthen agencies and others, and helps them meet community needs. We work to enable the social infrastructure of human services contributing to the essential fabric that ties the city of toronto together. united Way’s community Fund strengthens individuals, families, and communities across the city by supporting services that improve people’s lives.”

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