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Università di Padova!
Master in Comunicazione delle Scienze!Padua, 31 July 2015
Communication skills and tools in the field of Health Determinants, Health Promotion and Reduction of Health Inequities
Dr Erio Ziglio!Former Head!
European Office for Investment for Health and Development!World Health Organization, Regional Office for Europe!
!Guest Lecturer!MCI, Innsbruck
Leading for change
!! (Blind man)!!https://www.youtube.com/watch?v=Hzgzim5m7oU#action=share
Lessons, Skills, Tools
Challenges
Outline of this Lecture/workshop
Context
Padova 2015
A fast changing world
A fast changing Europe….
A Changing Climate
Source: Climate Change 2007: The Physical Science Basis http://www.ipcc.ch/pdf/assessment-report/ar4/wg1/ar4-wg1-chapter10.pdf
An Urban Planet
Source: World Urbanisation Prospects | 2005 Revision http://www.un.org/esa/population/publications/WUP2005/2005wup.htm
More People Aged 65+ than Under 5
% o
f Glo
bal P
opul
atio
n
0%
4%
8%
11%
15%
1950 1960 1970 1980 1990 2000 2010
Data Source: !
UN, Department of Economic and Social Affairs - Population Division, World Population Prospects: The 2008 Revision, Estimates, 1950-2010. Low-fertility variant, 2010-2050http://esa.un.org/unpd/wpp2008/peps_population-by-age-and-sex_5x1.htm
The WHO European Region is composed of 53 Member States
Health is not equally distributed in Europe...
!6–8 years difference (with picks up to 30–35)
Milan
Moscow
Padua
Lisbon
Just a map....?
Challenges
Lessons, Skill, Tools
Context
WHO Member States
The Venice Office has two main functions:
1. To monitor, review and systematize the policy implications of emerging research findings on the social and economic determinants of health.!
!2. To provide a set of services to increase the European
capacity to promote population health and reduce health inequities.
Determinants of Health
Population Health
Social Economic
EnvironmentalGenetic
Health System
Determinants of Health
Population Health
Social Economic
EnvironmentalGenetic
Health System
Health 2020 and its scientific backing
Challenge 1: Address the cause of the cause
What good does it do to treat people’s illnesses, and then send them back to the conditions that made them sick?
Challenge 2: Health is more than health care
Health is created…
…where people live, work and play
Challenge 3: Social Determinants of Health
“…where people are born, play, grow and age”
Challenge 4: Health Inequities
“…systematic differences in health status between different socioeconomic groups. !
These inequities are socially produced (and therefore modifiable) and unfair”.
Source: Whitehead M, Dahlgren G. Levelling up (part 1): a discussion paper on concepts and principles for tackling social inequities in health. Copenhagen, WHO Regional Office for Europe, 2007!
Norwegian Ministry of Health, 2007
Challenge 5: Social Gradient
Source: Spanish Min of Health/Comunidad Gitana (2009) Hacia la Equidad en Salud!
http://www.gitanos.org/upload/86/09/Diptico_MSanidad_FSG.pdf
Source: Spanish Min of Health/Comunidad Gitana (2009)
% People never used dental care services
Source: Spanish Min of Health/Comunidad Gitana (2009)
% Health problems, 35-54 years old male
Challenge 5. Health is more than drugs and prescriptions…
Of some icebergs we know the exact dimension, when, how, what, etc… of others we barely see their tip
Social construction of health
Disease!!
!
Illness!!
!
Sickness
Health and Illness Behaviour
Lets start with your experience....
Health and Illness Behaviour
Lets start with your experience....
•Type of symptoms ! (+ cultural variation)!!•Personal knowledge!!•Lay referreal systems!!•Access to health services! (+ personel +cost)!!•Past experience!!
DECISION
DECISION
DECISION
Factors influencing illness behaviour 1. Visibility and of signs and symptoms!
2. Perception of seriousness of symptoms!
3. Extent to which symptom disrup family, work, etc!
4. Frequency, persistence and frequency of recurrence!
5. Tollerance threshold (affected individual and other..)!
6. Available information +cultural assumptions!
7. Basic needs that lead to denial!
8. Needs competing with illness responses!
9. Competing interpretation assigned to symptoms!
10. Treatment AAA + cost of taking actionSource: D. Mechanic (1978) Medical Sociology, New York: Free Press
Models of Doctor-Patient communication
Lets start with your experience....
Models of Doctor-Patient
Coma!!Infectious!!NCD and degenerative !!Future
Challenge 6: Bridge different worlds....
Risk conditions
Health status
Psychosocial risk factors
Behavioural risk factors
Physiological risk factors
1.Poverty!2.Low education/occupational status!3.Dangerous, polluted environment!4.Discrimination!5.Low political and economic power!6.Large gaps in income!7.Poor housing inadequate access to! cheap, healthy food
1.Hypertension!2.Hypercholesterolemia!3.Compromised immune system!4.Genetic factors
1.Smoking!2.Poor diet!3.No exercise!4.alcohol
1.Isolation!2.Lack of social support!3.Low self-esteem !4.Self-blame!5.Low perceived power and control!6.hopelessness
Source: Labonte 1993, adapted by E. Ziglio
Challenge 7. The “Social Immune System…
!
!!!!!!!!!
Source: http://www.cancertruth.net/the-immune-sytem-our-first-line-of-defense/
Lessons, Skills, Tools
Context
Challenges
Lesson 1. Check the decision-making style
“We don’t like their sound. Groups of guitars are on their way out.”
Decca Records executive Dick Rowe, rejecting the Beatles, 1962
Rational-deductive
Models Mixed
Incremental
Models of decison-making
Rational-deductive
Recognize a problem exists!
Identify the nature of that problem!
Identify alternative solutions!
Rank priorities!
Make predictions on the risks and consequences!
of the various alternatives!
Come to a decision
The incremental
• Decision-making focuses only in those decisions which differ incrementally from existing policies!
!• Only a small number of policy alternatives are
considered!!• For each policy alternative only a restricted
number of important consequences are evaluated
• The problem confronting the decision-making is continually redefined to make the problem more manageable!
!• There is not one decision or “right” solution, but a
“never-ending series of attacks”!!• The decision is the result of “give and take”
processes!!• “Muddling through”
The incremental
Decision-Making Matrix
Desirability
Feasibility
0
01
Rating scale for Desirability
Very Desirable
A policy decision will have positive effect and little or no negative effect; social benefits far outweigh social costs; the decision is justifiable on its own merits.
Desirable A decision will have positive effect with minimum negative effect; social benefits are greater than social costs; the decision is justifiable in conjunction with other items.
Undesirable A decision will have negative effect; social costs are greater than social benefits; it may only be justifiable in conjunction with another highly desirable item.
Very Undesirable
A decision is judged to have a major negative effect; social costs far outweigh any social benefits; not justifiable.
Source: E. Ziglio (1991)
Rating scale for FeasibilityDefinitely feasible
A policy decision can easily be implemented; no further research and development required; the necessary resources (financial, staffing, etc.) are available at present; no major political obstacles; acceptable to the generic public.
Possibly feasible
Some indication that the policy decision can be implemented; some research and development still required; available resources have to be supplemented; some minor political obstacles and/or further considerations may have to be given to public reaction; although some indication exists that this may be acceptable.
Possibly unfeasible
Some indication that the policy decision cannot be implemented; major research and development needed; large-scale increase in resources needed; major political obstacles and/o not acceptable to a large proportion of the general public.
Definitely unfeasible
Implementation of a policy decision is unrealistic; unprecedented allocation of resources would be needed; politically unacceptable and/or unacceptable to the generic public.
Source: E. Ziglio (1991)
Decision-Making Organizational Environment
Cooperative Conflicting!
Certain
!Uncertain
Logos
Ethos
Pathos
Lesson 2. There are at least 3 entry points....
Lesson 2. Cont.Food habits in Finland - population aged 15-64 years (1978-2007)
Butter on bread Vegetables daily Skimmed or 1 %-milk
Women
0
20
40
60
80
78 80 82 84 86 88 90 92 94 96 9820
0020
0220
0420
06
Men
80 82 84 86 88 90 92 94 96 9820
0020
0220
0420
06
Source: National Public Health Institute T (KL)/ Health Behaviour among the Finnish Adult Population (AVTK)
Kylie Minogue
Lesson 2. Cont.
“Orphan in the making, father stroke, mother HIV”
Lesson 2. Cont.
Meet…
Marco Maggie!Antonio Szuszanna!Anatoly Margareta
Carlos Elena!Mario Rebecca!Peter Tatjana
Inequities can be “inherited” and develop during the life cycle
Baby
Baby
Aged 10
Aged 10
Aged 20
Aged 20
Aged 45
Aged 45
Carlos, Elena, Mario, !Rebecca, Peter, Tatjana
Marco, Maggie, Antonio, !Szuszanna, Anatoly, Margareta
Aged 60!Died from massive stroke or other cause
Aged 60!Retired early to spend time with his/her grand-children and travel
Adapted from: D. Harrison (2007)
Lesson 3. Check info-seeking behaviour
Lesson 3: cont.Tailor information using appropriate media and format
Vs
Lesson 4: Focus on solutions
Korányi Hospital, Budapest, Hungary
Source: Ziglio, E_ et al. (2003) Health Systems confronting Poverty, WHO; Copenhagen
Lesson 4: cont.
National Health Service in Blackpool, UK
Lesson 4: cont.
Source: Ziglio, E_ et al. (2003) Health Systems confronting Poverty, WHO; Copenhagen
Lesson 5: Use the power of story telling
Alla Sokol, founder, St Petersburg Urban Gardening Club
Source: Ziglio, E_ et al. (2003) Health Systems confronting Poverty, WHO; Copenhagen!
http://www.euro.who.int/InformationSources/Publications/Catalogue/20030814_1
Lesson 5: cont.
Lesson 5: cont.
Source: Ziglio, E_ et al. (2003) Health Systems confronting Poverty, WHO; Copenhagen
A good image is worth 1000 words
Lesson 6. Use images not only number...
Source: Vienonen, M, (1999)
Intersectoral incentives, innovative practices
• Integrated Budgets!!• Joint-post funding
MORE LESS
Isolated programmes
Power structures
System rigidity
Lack of incentives
“Territorialism”
Lesson 7: Implementing change!! ! (the race to be 2° or 3°)
• Greener !!• Wealthier!!• Fairer!!• Smarter!!• Healthier
They do it in Scotland....
They do it in Promurje, Slovenia.....
Source: www.euro.who.int/eprise/main/WHO/Progs/SED/socmarketing/20051024_3
Slovenia - MURA
Slovenia - MURA
Lesson 8: Think “ASSETS”!! ! (not only deficiencies/needs...)
Needs L
H Assets
H
L
Minimizing Needs, Maximizing Assets
Your!Community
H: High!L: Low
1. What is the problem?!!
2. How do we know about this problem?!!
3. How has this problem arisen?!!
4. Why does this matter?!!
5. Why act now?!!
6. What would help tackle this problem?!!
7. What would we like policy-makers to consider?!!
Lesson 9: Good policy briefings
Lesson 10: 15 seconds communication
Photo: Czabanowska, Maastricht University