ux is team work - design exchange nottigham, jun 2016
TRANSCRIPT
DESIGN EXCHANGE NOTTINGHAM, 2016
Mariana MorrisUX is team work!
@MarianaMota
@MARIANAMOTA
UX OXFORD
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Are you crazy? I can’t do that! ” - developer
“
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This looks nothing like the design I made! ” - designer
“
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US THEM
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Designing or developing in isolation is not an option.
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US
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THE PROJECT TEAM
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Teams
Techniques
Communication
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oxfordcc.co.uk
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https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/
GOV.UK
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UX PROJECT LIFECYCLE
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Meet users early and often.
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ETHNOGRAPHIC RESEARCH
Oxford Computer Consultants running user interviews for National Grid@MARIANAMOTA
MarianaUX Designer
MarkProject Manager Reynold
Account Manager
TimDeveloper
ETHNOGRAPHIC RESEARCH
Oxford Computer Consultants running user interviews for National Grid@MARIANAMOTA
PaulSupport and training
MarianaUX Designer
Ant User
USER INTERVIEW
Oxford Computer Consultants running usability testing at Bath & North East Somerset Council@MARIANAMOTA
USER RESEARCH STREAMED BACK TO THE OFFICE
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USER FLOW
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User flow
QUESTION - MISSING - IDEA
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http://www.romanpichler.com/tools/product-canvas/
THE PRODUCT CANVAS
User groupsUser flow
Sketches
Sprint goal
Sprint tasks
MetricsProject goal
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SKETCHING
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http://whatisdesign.net/wid/what-is-design-according-to-bill-buxton/
Feel comfortable sharing unfinished work.
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STAKEHOLDER WORKSHOP
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Verbal communication:
Facilitator & Leader
Facilitator language• Warm and neutral
• Active listening
• Passive and inclusive tone
“How about…”
“Maybe we can…”
“What if…”
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Leader language• Competence
• Expert
• Direct and muscular language
“That’s absolutely right, and here’s why…”
“I completely agree because…”
“This is my plan…”
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https://medium.com/shopify-ux/fresh-eyes-design-talks-ddecdb2cc237#.x7hydvk0i@MARIANAMOTA
When asking for feedback:• State clearly:
Where you are at What you expect feedback on
• Ask clear questions
• Explain the rationale for your decisions
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When giving feedback:
• Ask the current status of the design
• Question first. Comment last.
• Explain technical challenges
• Don’t refer to your personal taste. Refer to the briefing and user research.
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Avoid:
“I don’t like it.”
“Can’t do it” (without explaining why)
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Go back to the brief.
Gerry Leonidas in an interview for Talking Design
Designers need to know
the ‘why’s.
How many designers does it
take to change a light bulb?
Answer:
Does it have to be a light bulb?
How many designers does it
take to change a light bulb?
“Give it 5 minutes.”
https://signalvnoise.com/posts/3124-give-it-five-minutes
“If someone loses, you did it wrong”
When negotiating…
http://www.artofmanliness.com/2011/05/11/how-to-haggle-like-your-old-man/
Communication tools
Github
Photo: https://help.github.com/assets/images/help/pull_requests/conversation.png
Jira
Trello
Trello
Sqwiggle
But let’s not settle.
But let’s not settle.
We work with technology.
But let’s not settle.
We work with technology.
It’s always changing.
But let’s not settle.
We work with technology.
It’s always changing.
This process will change.
So,
Let’s keep meeting up,
discussing, improving.
So,
Let’s keep meeting up,
discussing, improving.
Regularly.
