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Virtual Training: Building A Global

Training Strategy

Jennifer Hofmann

President

InSync Training LLC

Agenda

Drivers of and barriers to Virtual Learning

What is learning and where is learning?

Complaints & Challenges

Best Practices for Effective Virtual Learning

Drivers of and Barriers to Virtual Learning

Drivers Of Adoption

Dispersed workforce

Budgets

Low adoption of self-paced

training

Increase rate of change

Need to create a portable

workforce with portable skills

Time is increasingly more

valuable

Barriers To Adoption

Technical Literacy

Multi-Cultural Issues

Hurdling the Time Zone

Increased Millennial Population

Generational Workplace

Silent Generation

Born 1933 - 1945

Silent Generation

Born 1933 - 1945

Baby Boomers

Born 1946 - 1964

Baby Boomers

Born 1946 - 1964

Generation X

Born 1965 - 1976

Generation X

Born 1965 - 1976

Gen Y / Millenials

Born 1977 - 2000

Gen Y / Millenials

Born 1977 - 2000

4 Generations in the

workplace

4 Generations in the

workplace

What is Learning?

Collaboration & Web

2.0

Social Media

Simulations &

Gaming

On-the-Job

Experience (OJE)

Virtual Classroom

Blended Learning

Where is Learning?

Virtual Classroom

Traditional Classroom

Mobile Learning

At work/At Home/On

the Road

Learning Outcomes for Work-Related Tasks

Experiential Documentation

Engagement & Learner Motivation

Dynamic Learner Interactions

Advantages: Outreach

Short Development Times

Best Choice for Leveraging Existing Training

Documenting “Learning from Experience”

Great Platform for “Everything Else”

Watch Out For: Weak Design

Preparation & Intersession Work

Assumptions re: Experience = Mastery

Virtual Classrooms

Example – Global Manufacturing

Multiple Levels of Expertise

Localized Base of Experts

Global Training Demand

Significant impact on Sales and Operations

“Hands-On” Component of Skills Development

Outcomes:

Flexible Delivery Schedule

Planned for Multi-Lingual, Multi-Cultural Issues

• Addressed with Local Theater Producer

• Co-Facilitation

Monitored Skill Practice and Task Performance

Virtual Classroom

Best Practices for Effective Virtual Learning

Best Practice #1 – Design to take advantage of the

virtual classroom

Best Practice #2 – “Flip” The virtual classroom

Best Practice #3 – Distinguish between „interaction‟

and „collaboration‟

Best Practice #4 – Establish the role of Participant

Advocate

Best Practice #5 – Go back to basics

Jennifer Hofmann

Website http://www.insynctraining.co

m

Blog http://bodylanguageinthebandwidth.com/

Email [email protected]

InSync Training- Experts in

Synchronous Learning

@insynctraining

mailto:[email protected]

http://www.facebook.com/groups/102783275422/





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Virtual Training:

Building a Global Training Strategy

Tom Masotto

VP of Product Management


Agenda

• Virtual Training Applications

• Virtual Corporate Training Modules

• Case Studies


Virtual Training Center Applications

• New Hire On-Boarding

• Leadership / Management Development

• Sales Training

• Partner Training

• Client Education


Virtual Training Center Benefits

• Expand your training programs to reach global audience

• Provide an engaging learning experience while reducing

costs by up to 90%

• Integrate SMEs into training programs facilitating the transfer

of institutional knowledge

• Deliver interactive training sessions via webcasts,

collaboration tools, and social networking

• Improve the assessment of learner

participation and completion rates


Virtual Training Environment Modules

• Virtual Rooms

• Webcasts

• Collaborative Learning Tools

• Enterprise Integration

• Training Measurement

• Mobile Learning


Training Lobby Example


Virtual Auditoriums


Networking Lounges


Virtual Classrooms – Job or Department Specific


Virtual Classrooms – Geography Specific


Virtual Training Webcast Types

Live Training

Webcasts

On-Demand

Webcasts

Town Hall Webcasts


Live Training Webcasts


On-Demand Training Webcasts


“All Hands” Town Hall Meetings


Collaborative Learning Tools

Group

Discussions

Social

Networking

Peer

Collaboration

Blogs & Forums


Group Discussions


Enterprise Social Networking


Informal Social Gatherings


Peer Collaboration


Enterprise Integration

Virtual Training Environment

Employee Authentication

Social Networking

Content, Collateral & News

Learning Management

System


Training Measurement: Reporting & Analytics

https://data.on24.com/wcc/dashboard?cb=on24&eventid=66213&key=7770B8CCB46F581DD757C23460B4EABD


Mobile Learning


Case Studies

• Sodexo

• Houghton Mifflin Harcourt

• Leading Hospitality Firm


Sodexo Virtual Training University


Sodexo: Virtual Training Environment

Used virtual university to provide interactive training program

to geographically distributed workforce

• Over 4,000 managers attended

(90% of management team)

• Significantly lower cost than

face-to-face training

• Estimated annual savings

to be $1.4 million per year

• Cost per training hour was

90% lower than industry

average


Houghton Mifflin Harcourt: Sales Training


Houghton Mifflin Harcourt: Sales Training

Produced an interactive virtual sales kick-off that didn’t take

the sales force away from customers or break the bank

• Resulted in better learning outcomes than

a physical meeting

• 87% of attendees said the

virtual event was “good” or

“outstanding”

• Approximately 90% less

expensive to execute than

a physical event

• Estimated savings to be

$500,000


Leading Hospitality Firm: Virtual University

Virtual university to improve key employees’ understanding

of management fundamentals and leadership principles

• Live webcasts & moderated discussions

delivered to geographically-distributed team

• Trained over 3,000 managers

and company leaders

• Cost savings estimated to be

over $3 million

• Cost per training hour was

69% lower than industry

average


Questions?

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