virtustream presentation

Enterprise-class cloud built for mission-critical enterprise applications.

Improved efficiency and application-level performance SLAs.

Consumption-based pricing model for substantial cost savings.

Virtustream Enterprise CloudBuilt for mission-critical applications

Copyright © 2016 Virtustream. All rights reserved.

Virtustream Enterprise CloudBuilt for mission-critical systems of record• Designed and tuned for mission-critical, I/O-intensive apps• SLAs for application performance• Planning and migration services• Full suite of managed services including application expertise• Also available for government organizations

Flexible, hybrid deployments• Virtual private or public architecture• Federate with on-premises private clouds

& global footprint of xStream-powered service provider clouds

xStream-powered cloud• Greater efficiency and automation• Consumption-based pricing

6

Cloud built for the Enterprise

Higher securityHardened architecture

Customized governanceRisk & compliance monitoring

Superior economicsPatented cloud resource allocation

True consumption model reduces inefficiencies, improves TCO

Platform of recordDesigned to run complex business apps

ERP, SCM, AnalyticsAssured, SLA-backed performance

Managed solutionPlanning & strategy

Migration & onboardingApp & infrastructure management

6

7

Virtustream Enterprise CloudBuilt for mission-critical systems of record• Designed for mission-critical, I/O-intensive apps• SLAs for application performance• Defense-in-depth security model• Also available for government organizations

Full suite of managed services• Planning and migration services• Deep application expertise

Flexible, hybrid deployments• Virtual private or public architecture• Federate with global footprint of xStream-

powered service provider cloudsxStream management portal• Greater control and automation• Usage, SLA and billing reporting

Cloud agility, automation & optimization for enterprise applicationsxStream Management Platform

xStream µVM engine provides workload optimization, application performance assurance and utilization analytics

Automated operations simplify application deployment in less time, with less cost

xStream App Director for in-life application automation, orchestration, and management of complex applications, including in-depth reporting & monitoring

Customizable alerting and self-healing for more effective management of mission-critical systems

xStream Automation Packs - SAP available Q2; Oracle & Epic to follow in H2

8 ©Copyright 2016 Virtustream, Inc. All Rights Reserved.

µVM: the cloud kilowatt

Assurance, Economics & Optimization• Consumption-based billing

• Usage analytics

• Intelligent workload placement

• Proactive infrastructure optimization

• SLAs for application performance

• Fewer hosts, better utilization

8

1 µVM: 200MHz CPU, 768MB RAM, 40 IOPs, 2Mb/s Bandwidth

10

Future App Pack

Future App Pack

xStream

xStream App Director

Automated operations to simplify deployment in less time, less cost

Optimized and orchestrated continual maintenance and management of complex mission-critical applications, including in-depth reporting, monitoring

Customizable alerting and self-healing for operational functionality of enterprise-class application environments

Policy-based management to automate and orchestrate enterprise-class applications

Compute Network

Scheduling Catalog

Supply Chain

Dashboard

App Director

Multi-Tenant Management

xStream Automation PackApplication lifecycle automation

11

Migration, Provisioning ManagementPost-health check and metrics and controls, VM provisioning

Operation & AdministrationMonitoring dashboards, metrics/controls, health check

Security, Governance, & ComplianceLicense and version checks, user management, log reporting

Hybrid ExtensibilitySeamlessly extend landscapes to off-premises cloud

Designed and developed to provide simplified automation and orchestration for continual operation, stability, performance, security, and optimized maintenance:

xStreamAutomation

Pack

Operation &

Admin

Migration & Provisioning Management

Landscape Management

Hybrid Capable

Sample xStream automation benefits: SAPAutomation Description Illustrative Benefits

Kernel patch automation Orchestration of the entire kernel change process

85% reduction in time and labor95% reduction in human error

SAP patching and pre- and post-upgrade automation

Simplifies system prep process for patching and upgrade, along with post-system technical processing (SGEN) and system notifications

85% acceleration in pre- and post-processing

On-demand and custom health check and validation checklist automation

Complete customizable health checks for your system landscapes >70% reduction in manual labor

Security automation for frequent tasks

User locks, system log and audit details, risk assessment information, SAP Portal Hotfix summary, license details

Time savings varies by user

Complete root cause analysis and dashboard overview automation

Quickly view where systems exceed best practice thresholds Time savings varies by user

12

13

Cloud security: defense in depthChip-to-compliance IaaS security architecture• RBAC and multi-factor authentication

• Dedicated VLANs and security zones

• Encryption at rest, in use and in motion

• Secure, dedicated connectivity options

• Silicon-level system integrity attestation

• Geo-fencing and geo-tagging

• Continuous logging and compliance

14

Infrastructure and Application Managed Services

Migration Monitoring Management Optimization

Facilities, Computing Infrastructure & Storage Units

Physical Plant, Virtualized Compute, Storage and I/O Hardware

Network Services Backup and Disaster Recovery, 24 x 7 Helpdesk, Redundant Carriers

VM & OS AdministrationAdmin, Installation, Upgrades, Patches, Security

DB & App AdministrationSAP Basis, Oracle Apps DBA, Security Upgrades, Patched, Issue Resolution

Application Management Performance Tuning, Capacity Planning, Resource Optimization

Experts On Demand

On or off premises

Deep SAP Expertise• ~200 SAP clients running production SAP• First Production SAP Customer in a Multi-tenant Cloud• First Production SAP ECC Running on HANA in the Cloud• ~500 SAP HANA Instance Migrations to date• Complete SAP Portfolio Coverage, Including ERP, CRM,

Analytics, HANA & Business One in the Cloud

Comprehensive Certifications• One of only five global HEC premium suppliers• SAP Certified for Hosting Services• SAP Certified for HANA Operations• SAP Certified for Cloud Services

Unparalleled expertise and assuranceVirtustream and SAP

15

Case Study: Florida Crystals

lower three-year TCO

40%

• Entire enterprise data center moved to Virtustream

• Two-continent SAP landscape with 1,000s of users

• 80-day migration of >60 SAP instances

• Added disaster recovery capabilities with <1hr RTO

• App deployment times cut to hours from weeks

application performance

2x15

Automated, continuous risk and compliance management for enterprises and service providers

Unified dashboard view of risk and compliance landscape across hybrid cloud and non-cloud environments

Compliance audit and assessment automation for reduced costs and complexity

Risk Management and Compliance Monitoring

Virtustream Viewtrust


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Challenges

How do I…• Get a unified view of security and compliance risk across all IT assets (e.g. enterprise,

cloud, hybrid-cloud)?• Reduce cost and complexity of managing compliances with shrinking budgets?• Become proactive rather than reactive in dealing with enterprise and mission risks?• Perform continuous monitoring of risk with ever increasing volume of data?• Create a single 360° operational view of enterprise risk and prioritize mitigations?

Need a proactive view of risks across my cloud and non-cloud assets due to Cyber, Compliance, and IT Operations on a continuous and automated basis.

22

Continuous enterprise risk & compliance monitoringViewtrust provides continuous monitoring of risks across enterprise environments to proactively address risks due to Cyber, Compliance, and IT Operations.

Enterprise Risk Management

ComplianceRisk

IT Operational RiskCyber Risk

VIEW

TRU

ST

All Federal Systems have to have FISMA/FedRAMP compliance with implementation of NIST Risk Management Framework (RMF)

8

• Provides a unified view of an enterprise’s public and private cloud risk on a single dashboard

• Automates Compliance and Risk management for private or hybrid clouds

• Provides continuous analysis of risk with heat maps for proactive view

• Collaborative and workflow driven platform for compliance automation and documentation

• Scales with Big Data analysis and analytics engine

• Provides mission risk view to address what is critical to the business

Viewtrust: automated risk & compliance managementCompliance

RiskIT Operational

RiskCyber Risk

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Addressing regulated markets

Federal Financial Healthcare Energy Retail

Enterprise Risk Management ✔ ✔ ✔ ✔ ✔

Cyber Situational Awareness

✔ ✔ ✔ ✔ ✔

RegulatoryCompliance

FISMA/ FedRAMP

GLBASOX

HIPAA HITECH NERC CIP PCI

Cyber Risk | Compliance Risk | IT & Operational Risk

Presentation and Data Analytics Dashboard

25

VIEWTR

UST

Continuous compliance for hybrid cloud

+

Virtual Datacenter / SDDC

Enterprise Risk Management

Unified View

Public/Managed

Cloud

Private Cloud

Rapid ROI with ViewtrustReduced compliance costs via efficiency through automation:•Entire compliance lifecycle automation

•Efficient, collaborative, and consistent audit practice

•Support multiple compliance frameworks unified in one tool

Increase compliance and risk awareness:•Breaking security-tool data silos with a single dashboard

•Continuous risk analysis based on threat and impact analysis

•Automated risk identification with case management

12

Simplify mission-critical enterprise application management with lifecycle application automation.

Enterprise-class performance with application-level performance SLAs.

Flexible deployment models for hybrid cloud solutions.

Deeper insights. Greater control.

Virtustream xStream


Challenges and solutionChallenges• SAP environments are extremely complex; hard to manage• Minimizing downtime while optimizing maintenance windows is a

constant balancing act• No performance guarantees• Requires expensive highly skilled staff; still prone to human error

Solution• App-specific lifecycle automation and management• Automate on premise SAP deployment, configuration, and

management• Augment with IaaS cloud for hybrid cloud • Increase efficiency, simplify management, lower cost

App Directorand

SAP App Pack

9

Cloud agility, automation & optimization for enterprise applicationsxStream Management Platform

xStream µVM engine provides workload optimization, application performance assurance and utilization analytics

Automated operations simplify application deployment in less time, with less cost

xStream App Director for in-life application automation, orchestration, and management of complex applications, including in-depth reporting & monitoring

Customizable alerting and self-healing for more effective management of mission-critical systems

xStream Automation Packs - SAP available Q2; Oracle & Epic to follow in H2

32 ©Copyright 2016 Virtustream, Inc. All Rights Reserved.

33

Future App Pack

Future App Pack

xStream

xStream App Director

Automated operations to simplify deployment in less time, less cost

Optimized and orchestrated continual maintenance and management of complex mission-critical applications, including in-depth reporting, monitoring

Customizable alerting and self-healing for operational functionality of enterprise-class application environments

Policy-based management to automate and orchestrate enterprise-class applications

Compute Network

Scheduling Catalog

Supply Chain

Dashboard

App Director

Multi-Tenant Management

xStream Application PackApplication lifecycle automation

34

Migration, Provisioning ManagementPost-health check and metrics and controls, VM provisioning

Operation & AdministrationMonitoring dashboards, metrics/controls, health check

Security, Governance, & ComplianceLicense and version checks, user management, log reporting

Hybrid ExtensibilitySeamlessly extend landscapes to off-premises cloud

Designed and developed to provide simplified automation and orchestration for continual operation, stability, performance, security, and optimized maintenance:

xStreamAutomation

Pack

Operation &

Admin

Migration & Provisioning Management

Landscape Management

Hybrid Capable

Sample xStream automation benefits: SAPAutomation Description Illustrative Benefits

Kernel patch automation Orchestration of the entire kernel change process

85% reduction in time and labor95% reduction in human error

SAP patching and pre- and post-upgrade automation

Simplifies system prep process for patching and upgrade, along with post-system technical processing (SGEN) and system notifications

85% acceleration in pre- and post-processing

On-demand and custom health check and validation checklist automation

Complete customizable health checks for your system landscapes >70% reduction in manual labor

Security automation for frequent tasks

User locks, system log and audit details, risk assessment information, SAP Portal Hotfix summary, license details

Time savings varies by user

Complete root cause analysis and dashboard overview automation

Quickly view where systems exceed best practice thresholds Time savings varies by user

35

Virtustream Enterprise CloudBuilt for Mission-Critical Systems of Record• Designed and tuned for mission-critical, I/O-intensive apps• SLAs for application performance• Planning and migration services• Full suite of managed services including application expertise• Also available for government organizations

Flexible, hybrid deployments• Virtual private or public architecture• Global footprint of xStream-powered service provider clouds

xStream-powered Cloud• Greater efficiency and automation• Consumption-based pricing

36

Deep SAP Expertise• ~200 SAP clients running production SAP• First Production SAP Customer in a Multi-tenant Cloud• First Production SAP ECC Running on HANA in the Cloud• ~500 SAP HANA Instance Migrations to date• Complete SAP Portfolio Coverage, Including ERP, CRM,

Analytics, HANA & Business One in the Cloud

Comprehensive Certifications• One of only five global HEC premium suppliers• SAP Certified for Hosting Services• SAP Certified for HANA Operations• SAP Certified for Cloud Services

Unparalleled expertise and assuranceVirtustream and SAP

37

Case Study: Domino Foods

38

Challenge:How to deploy cloud computing with enterprise-class performance, reliability, and support for a SAP deployment with 20+ TB of data, 1000s of users

Solution:Virtustream xStream Application Management Platform

Results:Increased Efficiency

• 2X performance increase over its cloud IT making the company more responsive to its dynamic operating environment

• 1.6 to 2.5x more VMs per rack for increased scalability and cost savings

Lower Cost• 40 percent less TCO over 3 years, with increased availability and

shorter DR times

• Cloud flexibility enables IT to focus on delivering business value

“Forward thinking companies realize

the tremendous financial and

efficiency benefits that cloud

computing offers. Given the critical

nature of our IT, we needed an

infrastructure partner with a

successful track record in designing

and deploying virtualization and

cloud computing environments.”

Don Whittington, CIOFlorida Crystals Corporation

Infrastructure, platform, and application managed services for simplification of enterprise IT landscapes.

Deep enterprise application management expertise for improved efficiency and savings.

Best practices, in-house expertise, and industry-leading service engineering for a seamless, straightforward service experience.

Drive value from technology investments through IT management solutions

Virtustream Managed Services

43

Virtustream Managed ServicesYour partner in delivering IT as a Service

Business Driven

Customer Centric

Operation Expertise

Business Agility And TransparencyOperational Flexibility Through ITaaSOperations Transformation Partner

Proactively Manage And Improve The IT EnvironmentFocused On Understanding Your Business And IT Operations

Customer Success Is Top Priority

Trusted, Certified ProfessionalsDeep Understanding Of ITIL Methods and Processes

Extensive Expertise In Cloud Operations

44

Continuum of operationalIT as a Service aligned to the needs of your business

Pre-scoped Managed Services Backed With Enterprise-level SLAs

Fully Customized, Comprehensive, Managed Services

Continuum of Remote Monitoring, Change Management, Reporting & Performance Management

STANDARD MANAGED SERVICES

ADVANCED MANAGED SERVICES

FOUNDATION MANAGED SERVICES

Platform as a Service

Backup and RecoveryBig Data

Enterprise Hybrid Cloud

Storage Infrastructure ManagementConverged Infrastructure Management

Agile Continuous

Delivery Legacy IT

45

INFRASTRUCTUREStorageBackup

Disaster Recovery

PLATFORMNeutrino

Enterprise Hybrid CloudNative Hybrid Cloud

APPLICATIONSPivotal Cloud Foundry

Big DataSAP HANA

Virtustream Managed Services coverageServices across infrastructure, platform, and applications

46

InfrastructureStorage, backup and disaster recovery

Business DrivenEngage with a strategic partner to deliver ITaaS and tailor support to your business requirements

Customer-CentricProactive approach to IT operations with a focus on customer requirements enables continuous improvement via delivery excellence

Operational ExpertsExtensive storage and backup experience combined with proven governance and process methodology provides operational excellence

Technology ExpertsTrained, certified managed service professionals trained on EMC storage and backup technologies ensure a successful engagement

47

PlatformManaged Services for EMC Neutrino, Enterprise & Native Hybrid Cloud

Manage multiple infrastructure and cloud architecturesSkilled team to augment staff in managing diverse technology footprints, private and public hybrid clouds leveraging standard and repeatable frameworks.

Provide ITaaS to end usersLeverage standard templates to ease consumption and charge back and showback functions, as well as monitor and manage workloads on/off premise.

Support for tenant operations and new cloud processesSupport for each customer in a multi-tenant cloud deployment, providing cloud service lifecycle management and automation to deliver an efficient cloud.

48

Flexibility & Consumption Based Approach.Service catalog allows clients to select and parameterize the offerings they use, ordering the services they need (OS/DB/Basis) at just the levels they require.

Best-in-class People.Resources concentrated in one location with sufficient breadth and depth of experience to increase availability, stability, and performance.

Application Platform Expertise.Domain expertise across EMC Federation products and services give clients maximum return on investment

Application Automation and Innovation.Access to an ever growing suite of tools that offer self healing and hands off administration.

On-demand provisioning of experts to improve ongoing effectiveness of a client’s cloud based information technology assets, lowering maintenance costs of applications by 20 – 40%.

ApplicationsManaged Services for SAP HANA, Pivotal Cloud Foundry & Big Data

49

Team skills summaryProfessional, certified experts

Virtustream Managed Services

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51

Continuum of operationalIT as a Service aligned to the needs of your business

Pre-scoped Managed Services Backed With Enterprise-level SLAs

Fully Customized, Comprehensive, Managed Services

Continuum of Remote Monitoring, Change Management, Reporting & Performance Management

STANDARD MANAGED SERVICES

ADVANCED MANAGED SERVICES

FOUNDATION MANAGED SERVICES

Platform as a Service

Backup and RecoveryBig Data


Storage Infrastructure ManagementConverged Infrastructure Management

Agile Continuous

Delivery Legacy IT

52

Deliver Business Transparency into IT Operations

Foundation Managed Services

Pre-scoped Managed Services For Accelerated Delivery Backed

By Service Level Agreements

Comprehensive, Fully Customized Managed Services

Tuned To Your Environment

• 24x7x365 monitoring, alerting, and reporting

• Complete oversight of customer solution set(s) within IT environment

• Immediate deliverance of ITSM ticket, phone, or email alert in event of incident

• IT experts enable ability to maintain optimal operation and technology performance

FOUNDATION STANDARD ADVANCED

53

Selective Sourcing For Operational & Administrative Tasks

Standard Managed Services

• Pre-scoped, comprehensive end-to-end managed services

• 24x7 mix of remote and onsite resources

• Accelerated delivery for customers who need immediate support

• Custom engagement length typically 3 years or more

• Backed by customer defined service level agreements (SLAs)

Comprehensive, Fully Customized Managed Services

Tuned To Your Environment

Monitors Your Environment For Alerts And Delivers Capacity &

Performance Reports


54

Comprehensive, End-to-end, IT Solution Management

Advanced Managed Services

Pre-scoped Managed Services For Accelerated Delivery Backed

By Service Level Agreements

• Comprehensive, fully customized end-to-end management of IT solutions

• Trained experts leveraging ITIL-based processes enabling proactive governance and compliance

• Seamless coverage through global delivery network with 24x7x365 coverage

• Enterprise-level SLAs to safeguard business

Monitors Your Environment For Alerts And Delivers Capacity &

Performance Reports


55

Operational Flexibility & Choice

Services That Scale With Your Solution

Infrastructure As A Service

Platform As A Service

Software As A Service

Pre-ScopedManaged Services

• Onboarding & Transition• Standard Reports• Standard SLAs• Fixed Changes/Month• Remote Monitoring• Service Desk• Fixed PM Hours • Incident & Event

Management• ITSM Integration• Standard Run Books

Fully Customized Managed Services

• Onboarding & Transition• Transformation• Custom Reports• Customized SLAs• Change Management• Remote Monitoring• Service Desk• Tailored PM Hours • Incident & Event Mgmt.• ITSM Integration• Custom Run Books• Integration With Services

Ticketing

StorageBackup

Converged Infrastructure

Enterprise Hybrid CloudPivotal Cloud Foundry

Off-Premises Cloud

Federation Data LakeOpenStack

StandardManaged Services


Service Strategy and Methodology

56

57

Virtustream Managed ServicesYour partner in delivering IT as a Service

Business Driven

Customer Centric

Operation Expertise

Business Agility And TransparencyOperational Flexibility Through ITaaSOperations Transformation Partner

Proactively Manage And Improve The IT EnvironmentFocused On Understanding Your Business And IT Operations

Customer Success Is Top Priority

Trusted, Certified ProfessionalsDeep Understanding Of ITIL Methods and Processes

Extensive Expertise In Cloud Operations

58

Repeatable Service ManagementThree phases ensure success, with continuous improvements to grow with you

• The timeframe for IMS to perform steady-state service, optimize services, and establish best practices, (i.e. fine tune service, validate performance standards, delivery quality, automation and reporting, and ensure completeness of services)

Continuous ImprovementService Start-Up Service Strategy Service Operations

• The timeframe for Virtustream to establish steady-state service and transfer operations from the incumbent service provider to IMS

• Creates the foundation for success by establishing governance and account operations

• The timeframe services will be performed meeting service performance standards

• Assumes responsibility of the service under comprehensive SLAs and measurements

The practice of constant on-going learning to drive

technology innovation. Virtustream experts,

implement enhancements and share benefits to

improve service quality and be more economical.

59

Proven MethodologyA phased and collaborative approach to IT Operation Management

• Chief Services Office• Audit & Compliance• Analytics• Maturity Assessments• Global Standards• Delivery Support

Continuous ImprovementTransition & Start-Up Stabilization Steady-State

• Statement of Work• Obligations Matrix• Project Schedule• Gap Analysis Review• Runbook• Account Governance

• Best Practices• Continual Service

Improvement• Reporting & Health

Check Scorecard• Document

Administration• Delivery Assurance

The practice of constant on-going learning to drive

technology innovation. Virtustream experts,

implement enhancements and share benefits to

improve service quality and be more economical.

60

Service lifecycle and methodology

Stabilization PeriodService Start-Up

Deploys optimal program to take-over

customer’s “as-is” environment

ITIL certified and Federation trained

experts enable business continuity

Continually improved processes allow

business objectives to be met

Leads to assuming operational services

with minimal disruption

Implements best practices & process readiness to meet service standards

Analysis of delivery performance to reduce

incidents & service outages

Global standardized and optimized delivery

model for service operations

Technology Innovation + optimized processes

improve customer operations

Enables flexibility and adaptability fostering

healthy client relationship

Account driven processes ensures

contractual obligations are met

Periodic reviews (maturity & delivery assessments) allow total transparency

Process management aligned with specific

business needs

Business Driven

Customer Centric

Operation Expertise

Steady-State Period Continuous Improvement

61 Centers of Excellence (Utah, USA; Cork, Ireland; Bangalore & Pune, India; and Cairo, Egypt) & Global Command Centers

ITIL

Inci

dent

, Cha

nge

& P

robl

em

Proc

esse

s

Glo

bal D

eliv

ery

Ded

icat

ed PM

Shared Functions Team Members

Com

mun

icat

ions

& G

over

nanc

e DM SA

Customer

Domestic Technical & Process Teams

Global delivery modelDedicated resources provide seamless coverage & customer-first model

Infrastructure

62

63

Think differentlyA 3-pronged approach to infrastructure management

Consume

Run

Govern

Leverage a business-driven approach

Experience a customer-centric philosophy

Deploy best-in-class operational expertise

64

Consume differentlyLeverage a business driven approach

Scale service for storage operations based on specific organizational needs

Engage with a partner to deliver ITaaS and tailor support to your business requirements

Engage a strategic provider that becomes a partner for operational transformation

Gain operational flexibility, business agility, and transparency

65

Govern differentlyExperience a customer-centric philosophy

Focus on understanding your business and IT operations

Leverage proven governance & process methodology for a successful engagement

Apply proactive management for continuous improvement backed by SLAs

Proactive approach to IT operations with continuous improvement via delivery excellence

66

Run differentlyDeploy the necessary amount of operational resources

Deploy experts with extensive experience for operations, planning, and management

Gain a deep understanding of ITIL based methods and processes

Leverage a seamless combination of onsite and remote certified professionals

Trained, certified managed service professionals delivering operational excellence

67

Deploy management professionalsComprehensive operational management for storage and backup

Event Management

IncidentManagement

Problem Management

Change Management

Configuration Mgmt.

IT Service Continuity

Continuous Improvement

Capacity Management

Alerting through ViPR SRM and native product

element managers

Opens tickets when generated/ required by

alerts

Correlates multiple incidents and drives

corrective action

Service Level Management

Provides summary list of incidents & tracks

performance v SLAs

Access ManagementGrant, modify, and remove access to

controlled environment

Proactive capacity reporting based on

alerts

Performance & Availability Mgmt.Proactive performance planning, alerting, and

health checks

Disaster recovery management and execution of tests

SOP’s and run-books with full risk mgmt. and ongoing

architecture reviews

Disaster recovery run-books with focus on

controlled environment

Storage allocations, de-allocations and reclaims including planning & design

68

Disaster Recovery as a Service (DRaaS)

Tier 1 – Mission Critical•Continuous Primary Storage replication to like infrastructure (near 0 DRPO)•Quick recovery 1-2 hours (DRTO) by mapping the compute infrastructure when required•Quicker DR testing to ensure validity of DR plans

Tier 2 – Business Critical•Replicated backups with optimized Long-Term Data Retention •Slower recovery of up to 12 hours (DRTO) with up to 24 hours of data loss (DRPO)•Planned DR testing at additional costs

Tier 3 – Business Important•Off-Site data protection with optimized Long-Term Data Retention•Slow recovery (24-72 hours) to designated site with up to 24 hours of data loss (DRPO)•Data integrity checks as required

Three DRaaS solutions to match business value

69

• Leveraged Infrastructure– Efficiency through economies of scale and multi-tenancy

• Leveraged Resources– Independent resources with no conflicting business objectives

• Tiered DR Solutions– Cost to business value alignment

• Leveraged Expertise in a Highly Available Environment– Lessons learned from applying industry best practices

• Infinite Scalability with Cost Optimization– Growth without bounds at a lower cloud storage cost

• Pay as you Go, Pay as you Grow model– Predictable, consumption model eliminates Capex and utilization risks

Benefits of Disaster Recovery as a Service


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71

Virtustream Services for Enterprise Hybrid CloudRange of services to adopt, monitor and manage

FLEXIBILITY

SCO

PE

Remote Monitoring for Health, Capacity &

Performance Reports

STANDARDStandard Managed Services• Standard Onboarding & Transition• Standard Reports• Standard SLAs• Fixed Changes/Month• Proactive Remote Monitoring• Service Desk• Fixed PM Hours • Standard Incident & Event

Management• IT Service Management Tools• Run Books

Fully Customized Managed Services • Full Onboarding & Transition• Transformation • Custom Reports• Customized SLAs• Change Management• Proactive Remote Monitoring• Service Desk• Tailored PM Hours • Custom Incident & Event Management• Customer specific tools Integration• Custom Run Books• Integration with Service Ticketing

Operations Guidance

FoundationManaged Services

Managed Services

ADVANCED

Coaching on Best Practices to Accelerate Adoption

72

Operations GuidanceFor Enterprise Hybrid Cloud

Operations Guidance ServiceOne and three month Guidance Services enable a smooth transition

Speeds the Transition of the Hybrid Cloud Solution Into Your Operations

Helps Develop Familiarity of Virtualization, Storage, Automation & Self-service Blueprints

Provides Knowledge Transfer on Hybrid Cloud Operations to Speed Staff Transformation

Offers Real-Time Guidance on Operational Tasks and Activities

Supports Staff in Monitoring System Performance & Resource Utilization

73

Foundation Managed Services

For Enterprise Hybrid Cloud

Foundation Services for Enterprise Hybrid CloudProviding operational visibility for hybrid cloud management

Proactive Notification of Underlying System Issues via Email

Timely Insights on Capacity Threshold and Trending

Continuous 24x7x365 Monitoring via Remote Professionals

Turnkey Reports Detailing System Health

Monitoring of System Performance & Resource Utilization

74


For Enterprise Hybrid Cloud

Advanced Services for Enterprise Hybrid CloudOur experts and proven methods ensure optimal management

Delivers Business Transparency Into Cloud Operations

Maintains Compliance and Helps Plan for the Future

Closes Internal Cloud Skill Gaps With Virtustream Experts

Manages Workflows, Blueprints, & Self-service Catalogs

Employs Proven Approach and Methodology

Application Managed Services

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Flexibility & Consumption Based Approach.Service catalog allows clients to select and parameterize the offerings they use, ordering the services they need (OS/DB/Basis) at just the levels they require.

Best-in-class People.Resources concentrated in one location with sufficient breadth and depth of experience to increase availability, stability, and performance.

Application Platform Expertise.Domain expertise across EMC Federation products and services give clients maximum return on investment

Application Automation and Innovation.Access to an ever growing suite of tools that offer self healing and hands off administration.

On-demand provisioning of experts to improve ongoing effectiveness of a client’s cloud based information technology assets, lowering maintenance costs of applications by 20 – 40%.

ApplicationsManaged Services for SAP HANA, Pivotal Cloud Foundry & Big Data

77

Value proposition• Mirror the flexibility and

consumption based approach offered by the µVm with a service catalog that allows clients to select and parameterize the offeringsthey use.

• Clients can order the services they need (OS/DB/Basis) at just the levels they require.

• People: We staff with a highly experienced group of basis engineers that can deliver the service with great efficiency Deliver the services with depth and breadth of

experience that it is difficult for our clients to match in house

Basis skills demand a premium in the market, VST can offer the resources concentrated in one location with sufficient breadth and depth to increase availability, stability, and performance.

• We own the stack! We understand our own platform and how to run it for mutual success with our clients.

• Application Automation and Innovation. Virtustream basis engineers have access to an ever growing suite of tools that offer self healing and hands off administration.

78

Our platform evolution as part of EMCIncreasing our footprint, interweaving EMC technology with new Virtustream initiatives

USDC4 &

Others

AvailabilityOpSmart

Data Doma

inPerformance

SRM Stability

Enterprise-class object storage platform built for resiliency and performance.

Engineered-in resiliency delivering 99.99999999999% (13 9s) data durability.

Deploy web-scale applications globally.

Virtustream Storage Cloud

Enterprise storage cloud adoption accelerating

“Enterprise customers are looking to boost their storage resiliency and efficiency with object storage in the public cloud.”

“As businesses move toward petabyte-scale data storage, object-based storage solutions are turning out to be the right choice for balancing scale, complexity, and costs.”

“Use cases for object storage in the enterprise are evolving beyond archiving, due to increased innovation that focuses on performance, reliability, interoperability and minimalist architectural designs.”

84

Virtustream Storage CloudHyper-scale object storage

SecurityOn-going certifications and third-party audits

SupportSeamless data center to cloud support

HybridTethers to on premises Dell-EMC solutions

AvailabilityEnterprise classobject storage

ResiliencyIndustry-leading 13x9’sof data durability

ScalabilityHyper-scale with support for very large data needs

PredictabilitySimple, flexible pricing structure

85

Virtustream Storage Cloud

Primary use casesLTR of backups, archive/ cloud tiering, cloud native

DATA DOMAIN/ DATA PROTECTION

SUITE

VMAX, VNX, XTREMIO, UNITY

& Isilon

ENTERPRISE

LTR of Backups to the Cloud

Data tiering and archiving

Hyper-scale storage for cloud-

native apps

86

Data Domain Cloud Tier and Virtustream Storage CloudEMC Data Domain

1 2 3 4

Native tiering to the cloud

Subscription-based object storage service

Scale up to 51 PB of logical capacity

Hyper-scale cloud object storage

Only unique data sent, stored, and retrieved

Seamless

No hidden costs

Simplicity Scalability Efficiency Support

Long-term retention for the modern data center

EMC CloudBoost and Virtustream Storage CloudDell EMC Data Protection Suite

Site Cache speeds LTR backup, restore ops

Dedup cuts costs, storage use

Petabyte-scale appliance


Client-side encryption (in-flight and at-rest)

Cloud object storage certifications

Seamless

No hidden costs

Performance Scalability Security Support

1 2 3 4

End-to-end solution for long-term retention in the cloud

88

EMC CloudArray and Virtustream Storage CloudDell EMC VMAX, XtremIO, and VNX

Local caching speeds reads, lowers bandwidth costs

Dedupe, compression improve ROI/TCO

Tiering with the benefits of cloud economics

Terabyte-scale appliance


Client-side encryption

Cloud object storage security certifications

Seamless

No hidden costs


1 2 3 4

Support for Dell EMC VMAX, VNX, and VPLEX (enabling XtremIO and many third party storage arrays)

89

Unity Cloud Tiering and Virtustream Storage CloudDell EMC Unity

Automated cloud tiering

Subscription-based object storage service

Seamless retrieval

Automated Cloud Tiering providing easy access to on-demand storage and cloud economics

Data compression

No end user impact

Reduced TCO

Installs in minutes

Client-side and server-side encryption

Cloud object storage certifications

Seamless

No hidden costs

Simplicity Efficiency Security Support

1 2 3 4

Isilon CloudPools and Virtustream Storage CloudEMC Isilon

Policy based placement

Optional compression lowers bandwidth costs

Petabyte-scale appliance


Optional encryption

Sharded data for increased security

Seamless

No hidden costs


1 2 3 4

Cold data archive to the cloud

91

Object storage for cloud-native appsBenefits

Cost EffectiveFlexible payment options

Simple & ResilientAccess from any device, anywhere, anytime

Extremely ScalableInstant self-service access to storage

92

• Uninterrupted read access in event of unplanned outage

• Industrial strength durability• Enterprise class security,

compliance

New app development and Virtustream Storage CloudCloud-native use cases

Rich Media StorageFile Sharing

• Enterprise class hyperscale object storage cloud

• Support for very large objects• GEO site redundancy

93

Service offeringsRange from low retrieval to high resiliency

Unmatched Durability: Up to 99.99999999999% (13 9s)

Standard StandardInfrequently Accessed Premium Premium

Infrequently Accessed

Readily availableNormal accessSingle region protectedRead from within region

Long-term archiveLow need to retrieveSingle region protectedRead from within region

Highly availableUninterrupted read accessMulti region protectedRead from anywhere

Long-term archiveLow need to retrieveMulti region protectedRead from anywhere

94

Global footprint

Cloud Nodes

Canada

Middle East

Brazil

xStream Powered Partner Clouds

Japan

Australia2016 IaaS Planned Expansion

Virtustream Federal CloudIndonesia

2016 Service Provider Potential Expansion

Malaysia

Frankfurt

Current VEC and/or VSC nodes

San Francisco

Las Vegas

Washington, DC

London Amsterdam

Paris

Chicago

Los Angeles

Dallas

GEO Site Redundancy

Billions of Objects

20K Servers

Security Certifications

Multiple Exabytes8 Data Centers

3.5B Events/Day

1+ Tb/s Network

Virtustream Storage Cloud: