Monitor, optimize and verify delivery of differentiatedservices across your multi-vendor, multi-technology network.

VitalSuite®

Performance Management Software

Benefits of VitalSuite®:• Deliver optimum network, service and application performance

• Maximize ROI through automated capacity planning

• Drive profitability with differentiated and managed services

• Enhance SLA monitoring, management and validation

• Reduce operational support costs with comprehensive problem detection and resolution

• Speed time-to-market with quick and easy deployment

• Manage network growth with an extensible platform, open APIs and carrier-grade scalability

The “My Vital” portal into the award-winningVitalSuite® software provides a personalizedview of your network, service and applicationperformance from a single, centralized location.

Alarm summary heat charts let you quickly drill-down todetailed problem diagnoses and recommended resolutions.

Deliver top-tier QoS for mobile data, IP VPN,IP telephony and other advanced services

Consistent service availability and quality are keys tocustomer satisfaction and retention. Satisfied customerstend to increase their service usage and are more likelyto move up to higher-margin offerings such as top-tierQoS for mobile data, IP VPN, IP Centrex, streamingvideo, DSL, GigE and diverse 3G wireless services. Butsustaining uptime and QoS can be difficult, particularlywhen you’re delivering services across your networklevels and technologies from the core to the edge.

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Deliver optimum network, service and application performance

Successful delivery of differentiated wireless andwireline services means continuously optimizing andtightly integrating network, service and applicationmanagement. Only Lucent VitalSuite® PerformanceManagement software provides the complete visibilityand control over your entire multi-vendor, multi-technology infrastructure

Lucent VitalSuite® software, recipient of the NetworkWorld “World Class Award” for best performancemanagement solution, has been proven in wirelineand wireless service provider and enterpriseenvironments around the globe. This innovativesystem integrates multiple advanced software modulesto provide an effective, high-quality network andapplications performance management solution. Itenables ready access to real-time data on everythingfrom complex application transactions to criticalnetwork resources to SLA compliance. And it givesyou a comprehensive service-oriented view of yourinfrastructure that no competitive solution can match.

Servers

Client Devices

End-to-End Service Quality

IP-VPNMobile DataLAN/WANBroadbandWi-fi/3GDial

Performance Quality IndicatorsIP utilization, Loss and jitter; SMS/MMS/WAP end-to-end delay; 3G and IP VPN connectivity metrics; ATM, FR, Ethernet, and OC path usage; Web, Intranet and storage responsiveness

Trouble TicketingCustomer Self ManagementSLA System

Airside3G/Wi-fi

Access/Network

CorporateIntranet

Internet

AAADHCP

DNSOSS

ERPApp

SQLServer

WAP Website Email OtherApps

SAN

Access and ATM/MPLS Backbone QualityApplication Servers

and SourcesEnd-user

Client Activity

VitalSuite® software collects quality indicators from the entire network from the end-user through the network andservers enabling maximum service quality and availability.

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Lucent VitalSuite® software is designed to help youmeet these challenges. Its integrated modules identifyproblems in the context of overall performance, notjust as isolated events. It allows you to easily track andanalyze network, service and application performancedata. And, you can prevent service degradation andmaximize service quality and availability by instantlyidentifying devices, subnets and network paths thathave crossed your quality thresholds.

The VitalSuite® system comprises:

• VitalNet™ Network Performance Managementsoftware is designed to help pre-empt networkperformance problems via continuous surveillance ofyour MPLS core, ATM traffic and access technologies(such as Frame Relay, Ethernet and wireless) to helpyou uncover and address potential trouble spots. Youcan further enhance this capability with the newVitalNet™ Advanced Reporting ToolKit (ART) softwaremodule. Working with VitalNet™ software, thisinnovative option gives you the ability to analyze dataand determine root causes of network performanceproblems via flexible, easy-to-use custom reporting.

• VitalEvent® Real-time Event Analysis software helps you to achieve high service reliability withinstantaneous visualization and versatile thresholdingand filtering that traditional performance managementproducts cannot match.

• VitalApps™ Application Performance Managementsoftware is designed to monitor, analyze, predict andenhance application performance across yourbroadband, dial and wireless data networks.

Performance data from these components can beseamlessly merged for efficient management of everyoperational level.

VitalSuite® software innovations include a web-based“My Vital” portal that gives you a personalizedwindow on your entire operations. My Vital displaysvirtually any aspect of network, service andapplication performance including LAN, WAN, ATM orFrame Relay quality indices and events all the wayfrom your backbone infrastructure to your customersites. It lets everyone from executives to engineers tonetwork administrators create displays tailored fortheir individual requirements. If you choose, users canleverage it to detect, diagnose and even fix commonproblems themselves, reducing support calls andfurther enhancing customer satisfaction.

Maximize ROI through automated capacity planning

With VitalSuite® software, you get detailed, real-timedata you need to maximize your utilization of costlyWAN circuits, high-capacity data center servers,wireless infrastructure resources, storage areanetworks (SANs) and more. It helps identify strainedand stranded assets, target underutilized resources forconsolidation or elimination, allocate budgets,anticipate capacity needs for peak periods and evenpredict future growth in order to plan networkexpansions and expenditures.

VitalSuite® trend charts let you monitor utilization over days, weeks and months to identify time-of-day,day-of-week and seasonal traffic patterns.

VitalSuite® trend charts let you monitor utilizationover days, weeks and months to identify time-of-day,day-of-week and seasonal traffic patterns.

At the network and service level, VitalSuite® softwareportfolio provides a complete overview of yournetwork’s physical infrastructure, with both historicaland real-time performance views. You can access astatus summary on all your network resources,including routers, servers, LANs/WANs, wirelessdevices and ATM and Frame Relay links. Additionaldetails on network operations and remote access andclient/server paths are available to give you deeperinsights into infrastructure performance. Highlygranular drill-down reports offer charts and tablescontaining volume and utilization information tosimplify capacity planning.

Summary reports use historical data to project volumeand utilization six months into the future, helping youensure that your network will continue toaccommodate peak activity. This also helps you predictlong-term utilization and performance trends tosupport capacity planning and budgeting.

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VitalSuite® agents deployed in your network and oncustomer desktops help you monitor service andapplication performance from your customer’s point of view. In multi-tier environments, agents can helpenhance service delivery and QoS by continuouslymonitoring your application servers, web servers,e-mail systems, databases and firewalls.

Enhance SLA monitoring, management and validation

Ensuring superior customer experiences — andavoiding profit-reducing financial penalties — calls for consistent compliance with the service levelagreements (SLAs) that are integral to value-addedservices delivery.

With service-centric view of your networks, servers,clients and applications, VitalSuite® software is theultimate solution for meeting your SLA commitmentsand validating your SLA compliance. It lets youmonitor, record and document performance acrossdynamic, multi-tier environments, allowing you toprovide customers with objective proof of the quality ofservices they are receiving. This gives you a truecompetitive advantage — and a key enabler for offeringdifferentiated services to create new revenue streams.

VitalSuite® software’s advanced analysis tools help youaccurately assess the feasibility of delivering onproposed service levels before you agree to them, thenallocate the appropriate levels of technical and humanresources. Its powerful management tools enableservice-focused monitoring of your SLA compliancefrom core to edge to customer location in real-time.And its network-wide visibility simplifies SLAvalidation by letting you experience and optimizeservice performance from the end-user perspective.

To validate that committed service levels are beingdelivered to your business customers, you can createcustomized trending reports, group comparison reportsand reports that outline the best and worstperformance over any desired periods. These SLAreports can display information by time, geography ortechnology, providing multi-dimensional analyses foryou and your customer.

Detailed charts graphically indicate which applicationsare being used, who is using them and how muchbandwidth they are consuming.

At the application level, the VitalSuite® software’straffic monitoring statistics reveal usage patterns foreach of your customers. A Traffic Monitoring chartshows the average utilization for each application,then lets you drill-down to view a report on the topten hosts that are using an application or the top tenapplications by servers.

Drive profitability with differentiated and managed services

VitalSuite® software gives you an ideal solution foradministering profitable differentiated offerings deliveredto enterprise customers on an outsourced, managedservices basis. These can include popular services such asmanaged servers and applications, managed bandwidth,managed routers, managed storage, IP addressmanagement, managed IP Centrex and VoIP, videoconferencing, streaming video and more.

The system’s proactive network and applicationmanagement and optimization capabilities help ensurethe SLA compliance that is essential for managedservices success. And its advanced monitoring and datacollection let you target your customers’ specific needswith tiered (gold/silver/bronze) service levels deliveredover ATM, DSL, Frame Relay or Ethernet.

For tiered ATM or Frame Relay services, the softwarecan optimize trunk performance by identifying themost efficient connection paths. For managedEthernet services, you can view real-time andhistorical throughput, errors and latency data tooptimize bandwidth utilization and identify signs ofpotential performance issues.

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Reduce operational support costs with comprehensive problem detectionand resolution

Conventional network management systems generatehundreds of alarms every day, making it difficult topinpoint and prioritize root causes. VitalSuite®

software, by contrast, guides you straight to the sourceof the problems in your network or your customer’snetwork. Its ability to associate events in real timewith specific devices, ports, virtual connections andapplications helps you quickly identify, locate andtroubleshoot network problems.

Advanced path analysis immediately identifies whichcustomer is at risk for outage or service degradation, soyou can often cut diagnosis and resolution times fromhours to minutes. The system automatically links eventsand resources to each network path, and then correlatesperformance analysis by customers, services,technologies and regions. This powerful correlationcapability also minimizes trouble tickets, helping ensuretargeted troubleshooting that keeps your operationsrunning smoothly and defuses costly downtime.

The VitalSuite® software “My Business” heat charts showyou the status of critical applications at a glance.

Powerful real-time visualization and analysis tools giveyou a choice of customizable geographic topologymaps, path displays, graphs and tabular reports — allwith immediate drill-down functions to ensure quickand easy root cause analysis. Unique color-coded “heatcharts” highlight performance problems at-a-glance.When a glowing “hot spot” pinpoints a trouble spot,you immediately know where to focus yourtroubleshooting efforts.

Filling in the details behind the heat charts, web-baseddrill-down reports clearly demonstrate how well yourspecified service levels are being delivered. Theyprovide the job-specific information needed byexecutives, network managers, capacity planners andapplication managers with varying degrees ofresponsibility and technical expertise.

Speed time-to-market with quick andeasy deployment

VitalSuite® software provisions quickly right out of the box. It requires no customization and beginsdelivering immediate results, helping you enjoy rapidROI. Certified for more than 640 individual networkelements, it supports more than 50 vendors’equipment. This includes policy systems such as DNS,DHCP, AAA and firewalls, as well as WAP, SQL,Microsoft Exchange and Outlook e-mail, MicrosoftOffice, SAP and many other popular applications —more than 100 in all.

The system’s standards-based architecture ensurescompatibility with your existing equipment andsolutions. An open application programming interface(API) and versatile toolkits such as MIBWorks andDataWorks ease integration with your existing OSS.And data gathered from the VitalSuite® software canbe imported directly into other popular networkmanagement and trouble-ticketing systems.

Manage network growth with anextensible platform, open APIs andcarrier-grade scalability

VitalSuite® software offers built-in flexibility andextensibility to grow and change along with yourcustomer base, and to readily accommodate newtechnologies as they emerge. It provides a simple,scalable method for gathering data throughout thelargest, most complex, and widespread distributedbusiness environments. And it is capable of supporting millions of users and network resources,letting you meet the needs of your fastest-growingenterprise customers.

As you enlarge your client roster, the architecturescales gracefully to support it, automaticallydiscovering new users, resources and applications —while enabling you to efficiently optimize performanceand maintain centralized control.

To learn more, contact your Lucent Technologies salesrepresentative, authorized reseller or sales agent. You can also visit our web site at http://www.lucent.com/oss or call 1-888-426-2252.

This document is provided for planning purposes only and doesnot create, modify or supplement any warranties, which may bemade by Lucent Technologies relating to the products and/orservices described herein. The publication of informationcontained in this document does not imply freedom from patentor other protective rights of Lucent Technologies or third parties.

VitalSuite, VitalEvent and Navis are registered trademarks ofLucent Technologies Inc. VitalApps, VitalNet and VitalQIP aretrademarks of Lucent Technologies Inc. All other brand andproduct names are trademarks or registered trademarks of theirrespective holders.

Copyright © 2003 Lucent Technologies Inc.All rights reserved

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VitalSuite® Software Features and Benefits Summary

• Multi-vendor, multi-technology compatibility – providesa programmable, extensible platform to accommodatecost-effective growth

• Network-wide visibility – monitor and measure allnetwork elements, servers and clients to enhanceperformance and pre-empt problems

• Application performance management – transactionmonitoring from an end-user perspective facilitatesperformance optimization and QoS enhancement

• Network performance management – improve resourceoptimization and planning to help maximize ROI

• Event management – real-time network event dataallows proactive responses for corrective action andprevents problem escalation

• Customizable information portal – “My Vital” portalprovides personalized views into network, service andapplication performance

• Immediate deployment – shorten time-to-results andROI with easy out-of-the-box implementation

• Carrier-grade scalability – comes complete with built-insupport for millions of performance-monitored objects

Navis® iOperations Software Solutions

VitalSuite® is part of the comprehensive Lucent Navis® iOperations software portfolio ofmulti-vendor, multi-technology OperationsSupport Systems for wireline, wireless, optical,circuit and data networks. Navis® iOperationssystems are developed on extensible,programmable platforms, open APIs andadvanced system architectures to providecarrier-class reliability and scalability, as well as rapid and affordable integration into yourpreferred operations infrastructure.

The award-winning Lucent Navis® iOperationsportfolio, including VitalSuite® and VitalQIP™network management software, supports thefull breadth of network managementoperations, including service provisioning,service assurance and element management,mediation and modeling. Navis® iOperationssolutions enable delivery of advanced servicesacross current and next-generation networks –while improving efficiencies, significantlyreducing operating expenses and delivering thequality of service today’s customers demand.

Navis® iOperations software solutions aresupported by Lucent Worldwide Services(LWS), systems integrators, and service providerpartners who provide a comprehensive suite ofworld-class planning, deployment, operationsand maintenance services.