VOL.41 NO.4 APRIL 2005

HH ard work is not a foreign quality to the JPSCustomer Operations team in Trelawny. Therefore itwas no surprise that this parish came out shining at

the end of the first quarter of 2005. To acknowledge thediligence of the Trelawny staff, Wednesday, April 27 wasmarked Employee Achievement Day.

The JPS Customer Operations office in Trelawny hasalways had a history of high performance among its staff. InSeptember 2004, following the onslaught of Hurricane Ivan,the Trelawny team quickly rallied to the rescue of JPScustomers, and became the first parish to achieve 100%restoration of electricity service. The Mayor of Falmouth,Jonathan Bartley and the Member of Parliament forNorthern Trelawny, Dr. Patrick Harris, publicly commendedthe Customer Operations team on completing servicerestoration to the parish within 2 weeks.

During the first quarter of 2005, the team continued to excel,this time in respect to utilization rate, response toemergency calls, guaranteed standards performance, and

several other Key Performance Indicators. In addressingstaff at a ceremony held for Employee Achievement Day,Swee Chua, Head of Performance Management, noted thatTrelawny ranked consistently among the top three parishesfor all three months of the first quarter.

Wilf Talbot, Regional Director for Customer Operations, wasalso at the ceremony and added his commendation to stafffor their exemplary performance. He noted that Trelawnyhas had, and continues to have, one of the best CustomerOperations teams. Talbot encouraged employees tocontinue striving for excellence.

It was not merely nice words for the JPS Trelawny staffhowever. As the ceremony for Employee Achievement Daycontinued, several employees walked away with awards forservice.

Trelawny Employees Shine

We act with integrity We shape the future We deliver results We care about peopleWe strengthen the communities we serve We act as one team We have a winning attitude

Continued on page 3

Parish Manager, Sherrice Lyons, (5th left) pose with staff, awardees, andvisitors from the Head office following a ceremony held to mark TrelawnyEmployee Achievement Day.

JPS Region 3 Director, Wilf Talbot, (right) presents Hopeton Anglin with theSafe Driver of the Year Award at a ceremony held to celebrate Trelawny'sEmployee Achievement Day.

ALESAALESA && LLYNDENYNDENMEETMEET

Hi everyone, how has it been? O.k. don't start… I knowthat you have all been up to a lot since the last time wetouched base. Of course, once again Click will try to giveyou an idea of what some of us have been doing since thelast issue.

So let's see what's exciting this time around. Our frontpage story takes you on a trip to the historic town ofFalmouth where we will meet some of our co-workersfrom Trelawny Customer Operations who have excelled intheir respective duties. Click also gives you a chance toget up close and personal with two members of staff.

Other highlights include a centrespread bursting withenergy as Click transports you into a world where you cansee our very own "Power Pacers" strutting their stuff dur-ing the Sigma Run. There is also an interesting letterfrom Ernesto Oliva, a Cuban national, who spent sometime with us and considers the experience unforgettable,along with highlights from the Region 1 Science Fair anda visit to the Missionaries of the Poor.

This issue of Click also says "welcome" to Rhonda Bowenwho has joined the Production Team for a short stint. Welook forward to her "fresh" contribution as we continue toimprove on each Click just for you.

Click continues to "holler" to our friends from the variouslocations for your input. We crave information on youractivities and events. Let us hear from you. Talk to us atrujohnson@jpsco.com

O.K., that's it for now. I hope you enjoy this issue and Iwill see you shortly when we do this all over again inanother issue of YOUR Click magazine. See you soon!

Click Production TeamWinsome Callum Ruthlyn JohnsonRhonda Bowen Baron Anderson

In This IssueIn This Issue

HR FOCUS 3Meet Your Colleagues 2

SCENES from the SIGMA RUN 4-5Congrats to Careeras Group 6Earth Day Award 6

TRELAWNY EMPLOYEESSHINE

Cover

Mirant Supports the AmericanWomen's Group

6

Letter from Ernesto Oliva 7Know Your Company 7Employees Changing Lives With Their Energy

8

CLICK VOL.41 NO.4 APRIL 2005

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ditor’s Notesditor’s NotesEE"Ambitious", "driven", and "a joy to workwith", are a few of the things co-workershave to say about Alesa Jolly. Thisgraduate of the University of the WestIndies holds a double degree inAccounts and Management Studies andhas ambitions to pursue a Masters inFinance. Though her duties in theTreasury Department keep heroccupied, Alesa still finds time to learnnew ways to improve her jobperformance and assist those with whomshe works daily.

When she is not working, Alesa enjoys swimming, traveling andlearning new things. She also spends considerable timeinvolved in community service in Linstead, St Catherine. Whenasked about her philosophy Alesa says, "It's nice to beimportant, but it's more important to be nice." She adds, "It's aboring cliché, I know, but it’s what I believe." We see nothingboring about Alesa's attitude to life or her work here at JPS andwe wish her all the best as she continues to grow with theJPS family.

Lynden Forbes developed his love for the "mechanical side" oflife many years ago at the St. Andrew Technical High School.This led him to gain a certificate in Light and Heavy DutyMechanics followed by a specialisation in Caterpillar HeavyDuty Equipment.

For the last 13 years he has shared hisexpertise with JPS from the RockfortPower Plant where he has worked in anumber of capacities. As a formerCorporal with the Jamaica DefenceForce (JDF), he has worked as aPower Plant Mechanic and teamleader in the Mechanical MaintenanceDepartment of the 6th Power PlantTroop. At present Lynden is a UnitController responsible for ensuring thatthe Diesel Units are generating the required output, monitoringand ensuring the efficient operations of the Units and liaisingregularly with System Control to inform on the Units'performance.

Lynden cites one of his thrilling experiences at Rockfort asHurricane Ivan, which caused him to spend five days at theplant before going home. He loves to read, meet people, surfthe Internet and face new challenges. He is a goal-oriented,disciplined individual who believes in teamwork. With thequalities he possesses we wish for Lynden lasting productivityand more "thrills" as he continues to make his contribution tothe company.

HR FOCUSHR FOCUS

CLICKVOL.41 NO.4 APRIL 2005

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It is that time again. As the days grow longer and themercury in the thermometer rises, we wait, with greatexpectation, for the patter of young feet along the JPScorridors. Yes, the JPS Summer Programme is here again,giving high school and university students across the islanda taste of the working world.

The history of the JPS Summer Programme stretches backat least 15 years. As a joint project of the Recruitment andEmployee Services and Community RelationsDepartments, the programme links corporate activity tocommunity service. This is done through the placement ofseveral applicants in community-based organizations suchas the Young Men's Christian Association (YMCA) and theFoundation for International Self Help (FISH) Jamaica

Limited. The programme also goes the extra mile byreaching out to students from some of our less affluentcommunities. Each year, 30% of students employed aredrawn from inner city areas. According to Acting GeneralManager, Recruitment and Employee Services, RhondaLumsden Lue, "The summer programme is an example ofJPS' role of being a good corporate citizen."

This year the programme will run for seven weeks, from July4 to August 19. Summer employees will be drawn from apool of over 1,000 applicants and placed in departmentsand locations that correspond to their academic areas ofstudy. During their employment period, the students willwork on different departmental projects, while helping to fillthe vacuum created by staff on vacation leave.

The programme will also be used as a vehicle for identifyingpotential employees. For this reason the Human ResourceDepartment has expanded this year's programmme toinclude not only first and second year university studentsbut also those completing their third and final years intertiary level programmes.

As we anticipate the arrival of our newest pool of summerworkers, we know that many adventures await us. We lookforward to great things from Rhonda Lumsden Lue and herteam, as they work towards bringing us this year'sinstallment of the JPS Summer Employment Programme.

The Employee of the Quarter Award for the OperationsDepartment went to lineman Wesley Simpson. SherriceLyons, Parish Manager, described Simpson as a willing,skilled and highly dependable employee. OperationsSuperintendent, Winston Bansie, had similar words ofpraise for Simpson, lauding him as a reliable, efficientworker who could be depended on to complete a task.

Meter Reader, Bevan Gibbs, received the Employee of theQuarter Award for the Customer Service Department.According to Parish Supervisor, Stacy-Anne Earle, Gibbs isa pleasant employee who always goes the extra mile,giving new meaning to the phrase “service with a smile”.

It was not much of a surprise when Hopeton Anglin walkedaway with the Safe Driver of the Year trophy. An impressivehistory of achievements over the years, including the SafeDriver Award for 2003 and several other safe drivingawards, made Anglin a favourite among colleagues and

superiors alike. Anglin's Manager, Sherrice Lyons, and hissupervisor, Stacy-Ann Earle, gave glowing testimony to hissafe driving habits. Anglin was commended for hisconsistency and encouraged to continue to perform in thisoutstanding manner.

The last set of awards distributed were Certificates ofCompletion given to Sherrice Lyons, Damion Patterson,Bevin Gibbs, and Garth Lindo for successfully finishing theDefensive Driver Course.

As the curtains came down on Trelawny EmployeeAchievement Day, Parish Manager, Sherrice Lyons,thanked the team for their tremendous performance. Shementioned that such high standards could only be achievedthrough the commitment of staff to quality teamwork. Sheurged the staff not be complacent but to strive to improveperformance as it is only through doing so that excellencecould be sustained.

...contd. from coverCustomer Operations at its Best

Kenish Folkes (left) of St. Hugh's HighSchool and Roylan Scott of DunoonTechnical High School, two former JPS summer employees, share theirexperiences with JPS President and CEO, Charles Matthews.

Summer Programme 2005 - Summer Programme 2005 - JPS Gears Up for the Summer RushJPS Gears Up for the Summer Rush

II n April, just over 100 JPS "energy-filled" employees joined thecompany's Power Pacers team and made their contribution tothe 7th Sigma Unit Trust Corporate Run/Walk. Through our

participation the company contributed $30,000 to the NationalBlood Transfusion Service (Blood Bank). This will go towardspurchasing much-needed equipment for the organisation.

During the event the Power Pacers could be seen blazing theirway along the route as they gave their time and energy in returnfor much fun and entertainment. For those who weren't able to bethere we now present you with some of the thrilling moments fromthis high-energy event.

CLICK VOL.41 NO.4 APRIL 2005

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Ruthlyn Johnson (2nd right), Corporate Communication Officer,makes a point to Phillip-Andrew Ho (2nd left) of Campion College,winner of the Earth Day Essay Competition and Dean-Paul Dawsonof Meadowbrook High School, winner of the Earth Day PosterCompetition. Listening in is Dayne Buddo (left) Senior ResearchOfficer of the Natural History Division of the Institute of Jamaica (IOJ).Phillip-Ho and Dean-Paul each received $10,000 and a JPS trophyfor emerging winners of the 2005 Earth Day Essay/PosterCompetition held to mark Earth Day which is celebrated annually onApril 22.

Recently Mirant made a donation of US$5,000 towards thefundraising efforts of the American Women’s Group (AWG).This donation from Mirant will bolster the group's activitieswhich focus mainly on assisting students. Some of thegroup's activities include providing funds to assist studentsin attending school and repairing school infrastructure.Following the donation from the company, JR Harris,Chairman, JPS (2nd left) and some members of theAmerican Women's Group - Jacqueline Dorsey (left), KathySmithson (2nd right) and Marcia Francis pore over a planproviding details of repairs to be done to a basic schoolwhich will benefit from the AWG's programme.

Errington Case, (left) Key AccountManager, Region 2, presents aPowerServe Globe to Michael Bernard onhis recent appointment to the post ofGroup Managing Director of the CarrerasGroup Ltd. Carreras is one of JPS'PowerServe customers in St. Catherine.The company's PowerServe Programmewas introduced as a part of JPS' efforts toprovide a more personalized servicefacility for its large customers.

CongratCongrats to Careeras Groups to Careeras Group

Earth Day AwardMirant SupportMirant Supports the s the

American WAmerican Women's Groupomen's Group

CLICKVOL.41 NO.4 APRIL 2005

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In this issue of Click we featurea letter from Cuban national,

Ernesto Oliva, who spenttwo years working in theLive Line MaintenanceWorks Department atJPS. He recentlyreflected on his time atJPS and wrote this about

his experience:

During 1993 and 1994 I hadthe privilege of working at the

Jamaica Public Service Company (JPS). I was placed inthe Live Line Maintenance Works Training Centre inKingston where I served as a Training Officer. It was herethat God granted me the opportunity to work with a crewof engineers, linemen, supervisors and an operationsmanager. They all became like my family, assisting me inany way necessary.

While in Jamaica I taught several different courses inLive Line Maintenance at various locations in Kingston,Spanish Town and May Pen. We carried out a range ofactivities involving Hot Stick Working Procedure, such aspole change, and cross-arm change. Together we formeda strong team; one that I will never forget.

Although I have returned to Live Line Maintenance workin my own country, the positive memory of my timeworking with the people at the JPS still lingers vividly withme. I found the people I associated with to be veryprofessional people, manifesting a high level of skill anddiscipline. They are indeed good people to know and towork with. I wish them all the best in their futureendeavors and look forward to the day when I may beprivileged to work with them once more.God bless you all.

Ernesto Oliva

So you think you know your company? Well prove it. TheCorporate Communication Department is giving you theopportunity to "show off" your knowledge of JPS and winbig prizes in the "Know Your Company" Quiz series.

In case you are so swamped with work and didn't hearabout it, let me tell you how it works. Each month, three(3) "Know Your Company" features will be postedamong the newsletters that you receive on the Intranetand Notice Boards. These three features will contain thewords Know Your Company in the text indicating thatthey are the three selected features for the month.

In the last week of each month, you'll be asked questionson the topics covered by these three features. Send yourentries to Know Your Company Quiz, CorporateCommunication Department, New Kingston. Eachindividual should enter one entry for each quiz. Adraw will be done for first, second and third prize. To winyou must give ALL the correct answers.

SStill confused? Do not be. till confused? Do not be. It is as simple as 1-2-3:It is as simple as 1-2-3:

The first month's fabulous top prize of aCoby DVD Home Theatre System wentto Rudyard O'Connor. Ann-MarieJohnson and Daphne Stephens alsowalked away with second and thirdplace prizes respectively. Manymore attractive prizes are waiting tobe won. Start reading thosenewsletters now.

NEXT MONTH'S WINNERNEXT MONTH'S WINNERCOULD BE COULD BE YOU!!YOU!!

JPS - Changing Lives: JPS - Changing Lives: One at a TOne at a Timeime

Read all the "Know Read all the "Know YYour Compour Company" any" Features for the monthFeatures for the monthAnswer the questions correctlyAnswer the questions correctlyWWin your prize!in your prize!

1.1.

2.2.3.3.

CLICK VOL.41 NO.4 APRIL 2005

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JPS REGION 1 SCIENCE FAIR A SUCCESS

VVisit to Missionaries of the Pisit to Missionaries of the Pooroor

On April 27, the Knutsford CourtHotel became Kingston's centre ofactivity as a total of 27primary/preparatory, all-age and highschools participated in the JPSRegion 1 Science Fair Competition.Thirty-one (31) exhibits of excellentquality competed for the top prizeduring the Fair which was held underthe theme, "Energy - Improving TheEnvironment".

Following a "tough" judging process,Mona Preparatory School walkedaway as the overall winner with acash award of $30,000 and the JPStrophy for their entry "Solar Chef".The "Fuel Balls" exhibit displayed byDenham Town Primary earned theschool a 2nd place while St. Mary

High School was 3rd with "Biogasfrom Yam Skin." Both schoolsreceived $20,000 and $10,000respectively along with a trophy.

Other awards were given out in anumber of categories. They are asfollows:

To complement the day's activitiescompanies such as WINDALCO,National Solid Waste Authority(NSWA), Scientific Research Council(SRC), Grace and the National ChildMonth Committee mounted exhibitsbased on the theme.

Teachers and students from winning school,Mona Preparatory, watch as a student explainsthe school's exhibit entitled "Solar Chef".

BELOW: On a recent visit to 'The Lord's Place,' a Missionaries of the PoorHome, Saira Joshi (centre), Director of External Affairs-International,Mirant, examines the 'handiwork' of resident Autherine Richard (left) whoweaves mats with her toes. Brother Murray Goodman of Missionaries ofthe Poor, observes the exchange. The tour of "The Lord's Place" was coor-dinated by the Community Relations Department.

ABOVE: Brother Reynante Granadillos (left) of Missionaries of the Poorintroduces Tony Ray (centre) Director of External Affairs JPS, and SairaJoshi Director of External Affairs-International, Mirant, to a youngresident of 'The Lord's Place' one of the Missionaries of the Poor Homes.

Community Relations Officer, Daffodil Bruce(left), Customer Operations Director for Region1, Garth McKenzie (2nd row - left) andCustomer Relations Officer, Jasmin Wright (2ndrow - right) pose with the various categorywinners from several schools during the JPSRegion 1 Science Fair.

Category

Most Innovative

Most Indigenous

Grades 4-6 Mona Preparatory Solar Chef

Grades 7-9 Meadowbrook High Solar CookerGrades 10-11 St. Mary High Biogas from Yam SkinGrades 12-13 Calabar High Hydroelectricity

Grades 4-6 Denham Town Pri Fuel Balls

Grades 7-8 St. Mary High Energy EfficiencyEnvironmentally FriendlyHouse (Coconut Screens& Clay Pots)

School Exibit