volunteer recruitment pack - pembridge hospice...volunteer recruitment pack pembridge hospice...

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www.pembridgehospice.org [email protected] 020 8102 5406

Volunteer Recruitment

Pack Pembridge Hospice Charity registered charity no.1120231

http://www.pembridgehospice.org/

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Welcome to Pembridge Page 3

Volunteer Driver Page 5

Inpatient Volunteer Page 6

Arts & Crafts Volunteer Page 7

Meet & Greet Volunteer Page 8

Patient Experience Volunteer Page 9

Admin Volunteer Page 10

Charity data Administrator (volunteer) Page 11

Reception Volunteer Page 12

Spiritual care Volunteer Page 13

Gardening Volunteer Page 14

Social media Volunteer Page 15

Marketing & communications volunteer Page 16

Our recruitment process Page 17

About DBS Page 18

Documents required for DBS Page 19

FAQs 1

Contents page


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The bigger picture

The Pembridge Hospice is a part of a big umbrella organisation called the Central London Community Healthcare NHS Trust (CLCH). CLCH provides community health services to around a million people across London and Hertfordshire, including in the borough of Kensington and Chelsea where the Pembridge Hospice is based. CLCH provide high quality healthcare in people's homes or at convenient local clinics, helping them to stay well, manage their own health with the right support and avoid unnecessary trips to, or long stays in hospital.

Pembridge Hospice charity (part of CLCH Charity, registered charity no.1120231), supports the work of the hospice by funding services and equipment that go above and beyond the NHS. Thanks to the generous support of the people we help and the local community, the charity is able to fund all massage and art therapy, a rehabilitation assistant, improvements to the hospice environment (like the fish tank!), birthday presents for patients with no family and much more. Volunteer and fundraising support is also provided by the charity.

Pembridge Hospice – what we do

The Pembridge Hospice provides specialist care services for patients with life limiting illnesses and complex care needs. The Pembridge team all work together to help people face the challenges of living with a life-limiting illness.

The three main teams providing care at Pembridge:

In-patient unit: The inpatient unit has 13 beds and provides 24 hour care for patients with specialist palliative care needs. Patients can be admitted at any time during the day or night depending upon bed availability. Patients are admitted for symptom control, rehabilitation after treatment, respite care and end of life care.

Day hospice: The day hospice offers a range of services to help people adjust to the physical

limitations caused by their illness, along with the social and psychological implications. The day

hospice is open four days a week and provides a range of services including symptom control,

psychological support, complementary therapy and respite care for patients and their carers.

Community specialist palliative care team: The community team works with GPs, district

nurses and other services to support patients and families at home depending upon their needs

including symptom management, future care planning, emotional and psychological support and

support during last stages of illness.

We also offer a range of other specialist services within the hospice which includes:

Spiritual care: Spiritual care offers a holistic package around the religious and cultural

needs of patients, relatives and friends.

Social work team: The social work team offers counselling support, advice and guidance

around areas including coping with terminal illness, concerns with informing loved ones,

financial implications, etc.

Welcome to Pembridge


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Volunteers: The hospice relies heavily on volunteers to support the staff team in providing

specialist care to our patients. Volunteers enhance the service and are always

encouraged to join our team.

Fundraisers: Without the generous donations of individuals, the charity would not be able

to offer some of its specialist services. We have a dedicated fundraising manager who

works tiresomely to raise funds and awareness for the hospice.

“Sometimes patients aren’t able to

communicate with you but you

know they appreciate what you are

doing and that you have time for

them.

I enjoy helping with mealtimes too

and I must say the food the

patients get looks really good!”

Jonathan Albutt


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Purpose

Role Description

To enable patients to access a very valued service.

To safely transport patients from their home to Pembridge Hospice and back.

To ensure safe transfer into and out of car following moving and handling procedures.

To maintain your car in good order, and ensure that all statutory requirements, such as insurance, MOT etc. are met.

Volunteer drivers must hold a full driving licence appropriate for the type of vehicle being driven.

Volunteer drivers will be expected to be physically fit and their suitability will be governed by their ability to meet the health and capability requirements of the DVLA as you may be required to assist patients in and out of your vehicle.

You will be reimbursed at our approved mileage rate plus a passenger payment of five pence per mile.

Please ask for full role description for more details

Volunteer Driver

To transport patients to and from the hospice.


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Role purpose

Role description To assist in welcoming new patients to the ward e.g. unpacking belongings, provide water

jug, etc.

To help patients with small tasks such getting newspapers, toiletries, refreshments.

To provide general company to patients under the direction of the nurse coordinator such as reading, crossword puzzles, etc.

To spend time with patients and their families under the direction of the nurse coordinator.

To show family members and visitors around the inpatient unit.

To assist with mealtimes, i.e. o clearing tables and position within easy reach, o assisting patient in simple task like opening bottles, buttering bread, cutting up food,

peeling fruits o once done mealtime mantra training – assist in distributing food under supervision

To ensure beverage station replenished of coffee, tea, biscuits, water, etc. as appropriate

To ensure patient information leaflets/brochures, newspapers and magazines are available and displayed correctly.

Help ensure the general ward areas are kept tidy e.g. bays, corridors, linen store

Please ask for full role description for more details.

Inpatient Volunteer

To support staff in providing engagement and activities

for patients and their carers.


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Purpose

Role description Assisting patients by helping put on plastic protective aprons and protective gloves as and

when required.

Mixing of paints

Ironing of fabric for silk scarves etc.

Supporting and encouraging patient’s engagement in creative processes led by art teacher including painting, fabric stencilling and painting, mosaics, ceramics, card making, marbling, etc.

Providing refreshments for patients

Bringing books and materials as required from art store

Washing brushes, water containers, paint palettes

Similarly holding of items for patients such as paint, glue and water for patients who have limited movement or diminished motor control.

Sorting out of materials in store room – tidying and cleaning of cupboards and shelves storing art materials


To assist and support the art teacher in delivering

creative workshops for patients in the Day Hospice.

Arts & Crafts Volunteer


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Purpose

Role description Meet and greet patients, relatives and visitors at the hospice main entrance with a friendly

and polite welcome.

Direct or accompany patients, families and visitors to their appropriate destination.

Answer face to face enquiries and provide information where appropriate.

Provide information on local amenities such as public transport, canteen, St, Charles Hospital entrance, post boxes, shops, etc.

Answer general queries about the hospice and its services.

Refer enquirers to appropriate members of staff if they need further help.

Keep all information given or discussed within the hospice confidential.

Undertaking basic admin tasks and maintaining basic IT systems.

Inform people to up to date information about activities taking place in the Hospice.


To create a friendly, welcoming and helpful environment

at the Hospice and offer directional advice and practical

assistance to patients and visitors.

Meet & Greet Volunteer


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Purpose

Role description Conducting the Friends and Family Test with eligible patients, carers / family members and

visitors to our Services

Sign-posting for hospital and clinic users around the Trust, in particular within Walk in Centres, providing important information in ways to give feeding, e.g. Patient Advice and Liaison Service

Feedback collection methods (Tablet use)

Conducting Patient Story Interviews

Please note: this opportunity is not based in the Hospice; you would be travelling to sites near you.


To supports patients, carers and any hospital visitors to

give feedback that enables us to improve the services

we provide to our community.

Patient Experience Volunteer


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Role purpose

Role description

To undertake general office duties as required, including transmitting fax messages, electronic mail, photocopying documents and circulating information within Trust or departmental timescales.

Maintain an up-to-date filing and archive filing system, disposing of archived patient records according to Trust Policy.

Enter data onto necessary databases according to service requirements.

To distribute stationery through an ordering system and to undertake stock counts where required.

To keep all office monitoring information.

To work closely with all levels of medical/nursing, clinical support and administration staff on wards, admission and outpatient areas to ensure a high level of communication is maintained.


Admin Volunteer

To provide a professional and responsive administrative

support services to all staff in the Pembridge Day

Hospice.


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Purpose

Role description Ensuring that our supporters and volunteers have their information registered promptly

Communicating with people effectively, including thanking donors on time

Utilising the Access ThankQ CRM database to add/edit and report on data

Processing gifts

Preparing mailings

Understanding the mechanisms by which people support the charity so that you can handle a broad range of enquiries from supporters by telephone, post and email

Maintaining posters/leaflet displays in the hospice

Adhering to existing systems and developing new ones as needed

Taking responsibility for your own administration, including filing

Respond to gifts in a formal and timely manner, prioritising thank you letters and supporters over other work if necessary.


To help manage our relationships with charity

supporters and volunteers.

Charity data administrator (volunteer)


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Purpose

Role description

Reception Service:

To provide an organised and friendly reception service to the inpatient unit

Welcome visitors and patients as they come to the Inpatient unit

Ensure visitors are buzzed into the building and sign in.

Telephone Service:

To provide a professional telephone answering and message taking system and to ensure messages are taken to relevant staff in a timely manner

o Phone calls for patient - ensure that the nurse looking after the patient is informed of the call; and the patient has agreed to accept the call or take a message.

o Phone calls for staff – ensure that the staff member is aware of the call or take a message if they are busy.

o Calls from community patients – ensure that the nurse coordinator is informed immediately.

Admin Support:

Provide general administration support such as photocopying and filing.


Reception Volunteer

To be the first port of call for all visitors, answer the door

and phone, take messages and carry out basic

administrative tasks.


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Purpose

Role description

To provide a support service to patients in day care.

Visit patients on the ward when requested to do so.

To establish a relationship of trust and understanding with all patients.

If requested by the patient (or their representative) to assist in the provision of prayers and/or religious ritual

To keep record of all patient encounters in the Spiritual Care Record Book.

To ensure that the spiritual, religious and pastoral needs of patients and relatives are met effectively to the highest standard of care.

With the Spiritual Care Advisor, to provide an informed ethical theological, spiritual and pastoral resource

To enable patients to access a very valued service.


Spiritual Care Volunteer

Working under the guidance of the spiritual care advisor

to provide a support service to ward and Day Hospice

patients to ensure their spiritual needs are addressed.


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Purpose

Role description

General garden maintenance – including weeding, pruning trees and shrubs, grass cutting.

Tidying pathways – removing leaves, etc.

Watering plants.

Digging and planting flower beds and borders.

Looking after garden equipment.

Work safely, paying attention to the safety of others including the general public.

Supporting Pembridge with specific gardening projects for patients.

Helping out with planned projects for garden development.

Being a friendly face for visitors to the garden and answering any questions they may have.


Gardening Volunteers

To assist with the maintenance of the garden areas at

the Pembridge Hospice.


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Purpose

Role description Researching, planning and delivering a social media strategy based on the proven results of

other hospices and charities.

Promoting the work of the hospice on social media to an agreed budget, based on the potential return.

Achieving engagement targets.

Making the social media strategy sustainable, given the limited staff and volunteer time available.

Using social media to engaging with different supporter groups, including local individuals, community groups, schools, churches and companies.

Writing messages to an agreed style

Working with image and video editing software to produce content

Developing a system to schedule certain types of messages to reduce admin time.



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We are looking for an enthusiastic person to help the

hospice connect with people on social media.

Social Media Volunteer


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Purpose

Role description Researching and planning a stronger external marketing strategy in cooperation with the

fundraising manager.

Working out how to promote the work of the hospice in the local community to an agreed budget based on potential fundraising return and utilising the limited staff available.

Researching and preparing communications to different supporter groups including local individuals, community groups, schools, churches and companies.

Establishing a social media strategy

Developing print and digital materials to support the marketing strategy, in cooperation with our designers when appropriate

Writing copy for mailings and materials



To help market the hospice in the local community.

Marketing and Communications Volunteer


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At Pembridge Hospice we do not expect our volunteers to have prior experience of working in the sector; however, there are certain competencies we like to see in any of our employees. These include:

Ability to work with groups and individuals doing a range of tasks.

Ability to work collaboratively with others so integrated support services are provided for patients.

Basic understanding of health and safety including lone working.

A good listener and able to understand and communicate clearly in English.

Basic literacy to be able to write brief reports.

Ability to work both within a team and independently using your own initiative.

Ability to follow policies and procedures.

Ability to work on own initiative and without close supervision

Good Understanding of confidentiality

Understanding and willingness to work with patients whose behaviour at times can be challenging.

Recruitment process: We recruit our volunteers in the same way we recruit our paid staff: our recruitment process consists of the following:

A Pembridge Hospice application form.

A DBS (Disclosure and Barring Service) clearance.

Two references.

Health clearance.

Our recruitment process


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A DBS check is required for all roles with Pembridge Hospice. This is a standard requirement for all staff and volunteers at charities or voluntary organisations which work with vulnerable people.

Applying for a DBS check is a straightforward process, but you should allow some time for your application to be processed and your DBS form to be issued. Please contact the Volunteer Manager if you have any queries about DBS.

DBS checks for volunteers are free.

How to complete your DBS:

There are several routes you can take:

Route One:

One document from group 1

Two further documents from group 1 or group 2a or 2b.

(At least one document must show the applicant’s current address).

Route Two:

If the applicant does not have any documents from group one, then they must be able to show the

following:

One document from group 2a

Two further documents from Group 2a or 2b.


Route Three:

Route three can only be used if the application cannot be processed through routes one and two.

Birth certificate issued after time of birth.

One document from group 2a

Three further documents from groups 2a or 2b.


About DBS


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Group 1: Primary identity documents

Document

Notes

Passport Any current and valid passport

Biometric residence permit UK

Current driving licence – photo

card with counterpart

UK/Isle of Man/Channel Islands (full or provisional)

Birth certificate - issued at time of

birth

UK and Channel Islands – including those issued by UK authorities overseas, e.g. embassies, High Commissions and HM Forces

Group 2a: Trusted government documents

Document

Notes

Current driving licence photo card (full

or provisional)

UK

Current driving licence – paper version UK, Isle of Man, Channel Islands and EU

Birth certificate – issued after time of

birth

UK and Channel Islands

Marriage/civil partnership certificate UK and Channel Islands

HM Forces ID card UK

Firearms licence UK, Channel Islands and Isle of Man

Documents required for DBS


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Group 2b: Financial and social history documents:

Document Notes Issue date and

validity

Mortgage statement UK or EEA Issued in last 12 months

Bank or building society

statement

UK and Channel Islands or EEA Issued in last 3 months

Bank or building society

account opening

confirmation letter

UK Issued in last 3 months

Credit card statement UK or EEA Issued in last 3 months

Financial statement, e.g.

pension or endowment


P45 or P60 statement UK and Channel Islands Issued in last 12 months

Council Tax statement UK and Channel Islands Issued in last 12 months

Work permit or visa UK Valid up to expiry date

Letter of sponsorship from

future employment provider

Non-UK or non-EEA only - valid only for applicants residing outside of the UK at time of application

Must still be valid

Utility bill UK – not mobile telephone bill Issued in last 3 months

Benefit statement, e.g. Child

Benefit, Pension


Central or local government,

government agency, or local

council document giving

entitlement, e.g. from the

Department for Work and

Pensions, the Employment

Service, HMRC

UK and Channel Islands Issued in last 3 months

EU National ID card - Must still be valid

Cards carrying the PASS

accreditation logo

UK and Channel Islands Must still be valid

Letter from head teacher or

college principal

UK - for 16 to 19 year olds in full time education - only used in exceptional circumstances if other documents cannot be provided

Must still be valid


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What type of support do you provide to your volunteers? At Pembridge Hospice we take pride in our volunteers and like to support them in the following ways:

Shadowing opportunities.

On the job training.

Access to CLCH training that is relevant to the post.

Support with day to day activity via a supervisor/ placement lead.

Monthly well-being check.

Dedicated Volunteer Manager to support with personal development.

Will I get paid expenses? Yes, we will reimburse reasonable travel expenses (up to the value of a travel card a day) and lunch expenses up to £3.50 if you work four hours a day. We have a canteen on site where you can purchase hot meals.

Why do I need a DBS before I can volunteer for Pembridge Hospice? It is standard practice for anyone working in the charity sector to have a DBS in place if they are working with vulnerable people. We understand that sometimes DBS checks takes weeks to clear therefore we can send you induction documents and training material to complete whilst you wait for your DBS to clear.

What if I have content on my DBS? Depending on the nature of your conviction, we can do a risk assessment and get you started providing you have declared your convictions on your application. We appreciate honesty.

How long am I expected to commit? We ask all our volunteers to commit for at least four hours a session for over a period of 6 months (but we understand if you cannot commit four hours every week). We understand during this duration you may find employment or chose to terminate the volunteering for other reasons. You are not obliged to stay with us but it makes it easier for us and our patients if we had an agreed commitment.

Will volunteering affect my benefits? Our advice will be to always speak to your personal adviser before you start volunteering with us. The general rules are that you can volunteer provided that: You are looking for paid work. You must be free to go to an interview on request of the Job Centre plus. You must be able to start work within one week of this notice.

Do I need to bring anything with me to an interview? Yes, in order to speed up the recruitment process, we ask you to bring your DBS documents with you to the interview. The volunteer manager will photocopy the documents and return the original back to you on the same day. If we decide to proceed with the recruitment then we shall process your documents otherwise we will confidentiality destroy it.

Can I volunteer if someone I know was/ is a patient at Pembridge? Yes, you can, however, we advise that you wait nine months after bereavement before you begin volunteering with Pembridge.

FAQs


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Thank you for

supporting our patients

and their families

Visit

www.pembridgehospice.org

