water supply administration for better management of water supply

Water Supply Administration

For Better Management of Water Supply Services

Course（Ｂ）

Country Reports

Japan International Corporation of Welfare Services (JICWELS)

Contents

1. BANGLADESH (1)

2. BANGLADESH (2)

3. LAOS (1)

4. LAOS (2)

5. MALAYSIA

6. MYANMAR

7. NEPAL

8. VIET NAM

9. SRI LANKA

Water Supply Administration For Better Management of Water Supply Services

Course（B）

BANGLADESH (1)

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Water Supply Administration for better Management of Water Supply Service

Chittagong Water Supply and Sewerage AuthorityBangladesh

ようこそWelcome

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Started after 1892 when Chittagong became the head quarter of Asam BengalRailway Company.

Pourashava established piped water supply system in 1920 with a 4.5 MLDground water treatment plant

In 1929 a water treatment plant of 1.8 MLD capacity with a slow sand filter unitwas constructed by the Railway authority with water source from Foy’s lake.

Chittagong Pourashava/ Municipality was in charge of piped water supply up to1963.

Pourashava/Municipality used to supply only 20 MLD ground water in the city.

CWASA established in 1963 under EP ordinance no. XIX, 1963WASA Act 1996 has been made effective from May 4, 2008

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Chittagong is the Second largest city, Main Port city andcommercial capital of Bangladesh

Its importance as a port and trading centre goes back to the 9thcentury

As per master plan the detailed plan area of Chittagong cityincluding its suburban is around 550 sq. km. Between 1974 (77 sq.km.) and 2010, the built-up area has increased by around 614%.

Present population is 3.75 million. Projected population by 2021 is5.2 million and by 2031 is 6.32 million

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Principal Functions and Roles of CWASA

To provide water supply for uses as are required by the Act or any otherwritten law dealing with the management of waste resources, waterquality standards and the environment;

To secure the continued supply of water for all lawful purposes bycontinuously treating the water and monitoring the quality of watersupplied under the water Act.

To develop and maintain water works and sanitation works

To protect and maintain water sources

To advise the Government in the formulation of policies and guidelinesrelating to potable water standards

To plan and execute new projects for water and sanitation

To educate and provide information to persons on public health aspectsof water supply, water conservation, sanitation, and similar issues.

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•Construction, improvement, expansion, operation and maintenance ofnecessary infrastructure of water supply for domestic, industrial andcommercial purpose•Construction, Operation and Maintenance of sewerage system•Construction, Operation and maintenance of drainage facilities tocarry rain, flood and surface water•Solid waste Management

Objective

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Managing Director

P&C Circle

Chief Engineer

DMD (Engineering) DMD (Administration)

Commercial Manager

DMD (Finance)

Secretary

MOD Circle

1. MOD- 12. MOD- 2

1. CD- 12. CD- 2

4. Stores Division

3. Design vision

1. Administration2. Board Affairs3. Public Relation4.Estate5. Security6. Procurement

7. Transport Pool

9. Medical Centre

8. Computer Pool

Revenue1. Revenue-12. Revenue-23. Revenue-34. Revenue-4

5. Revenue-56. BSP-BSG

Accountants1. Accounts (Finance)2. Accounts (Management)3. Budget

Sales

Computer Billing

1. Development2. Magistrate3. Audit

T&P Circle

1. Mohara WTP2. Kalurghat IRP&BS

Principal Functions and Roles of CWASA (Contd.)

To liasion with local government authorities on matters relating towater supply and sanitation and the preparation and execution ofplans relating to the expansion thereof;

To collect fees and levies including any regulatory levy for watersupply and sanitation services supplied to consumers by the waterauthority

To propose water tariffs.

To provide amenities or facilities which the Authority considersnecessary or desirable for persons making use of the services or thefacilities provided by the Authority

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P

P

P

P

P

P

P

P

SALIMPUR

NASHIRABAD

FATEHABAD

CHANDGAON

BAKOLIA

KOTOWALI

MADAR-BARI

Karnaphuli TP (Pro

Modunaghat TP (Proposed)

Mohara WTP

Nashirabad

Batali Hill Reservoir

Kalurghat IRP&BS

ADC Hill Reservoir

PatengaBooster PS

φ 1200mm

φ 1200mm

Kulshi

φ 600mm

φ450-

700mm

φ 600-700mm

Booster PSDT road

ModunaghatModunaghat

Mohara

Modunaghat

TP (Pro

CHANDGAON

KOTOWALI

MADARMADAR BARI

Karnaphuli TP (Pro

TP (Proposed)

Mohara

Kalurghat

ADC Hill Reservoir

Mohara

CHANDGAONCHANDGAON

KOTOWALI

MADAR

MoharaMohara

Surface water source & Pipeline Network

Halda

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Water source

Future water source Sharing

96%

4%

SurfaceGround

Present water source Sharing

43%

57% SurfaceGround

Chittagong Detailed Plan Area

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Contains high ironconcentration (2~8 mg/l)Wells strainer and the gravel

pack clogged with iron bacteriaSouth-west area of the city

ground water contains ChlorideGround water level in the city

center has been decliningMany household and industries

have constructed their owndeep tube wells

P

P

P P

P

P

P

PATENGA

Madunaghat

Mohara WTP

Nashirabad

Batali Hill Reservoir

Kalurghat IRP

ADC Hill Reservoir

Patenga

Booster PS

Kulshi

Normally there is no salinity problem in raw water butin the month of April and May , sometimes there isSalinity intrusion (over 650 ppm) at intake point ofMohara WTP (only surface WTP of CWASA) due todrought .

Normally The Turbidity ranges from 30 NTU to 100NTU but in rainy season, the turbidity becomes 750-1200 NTU at intake point of Mohara WTP.

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0

100

200

300

400

500

1963 1970 1980 1990 1995 2000 2005 2012

Wat

er D

eman

d &

Sup

ply

(MLD

)

Year

Demand(MLD)

Supply can not catch up the increasing demand

Past & Present Demand & Supply

Year Demand (MLD)

Supply (MLD)

1963 30 20

1970 60 25

1980 100 30

1990 250 135

1995 300 145

2000 350 165

2005 425 175

2012 500 210

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Facility Quantity Capacity Surface WTP 1 nos. 90 MLDGround WTP 1 nos. 68 MLDDeep Wells 95 nos. 120 MLDPipeline 653 km -Service Conn. 53625 nos. -

Summary of Existing Facilities

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VICIOUS CYCLE

• From Review and Summary Session by Prof. Magara

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Chittagong Water Supply & Sewerage Authority Water quality Management Plan

Water examination at the Tap

Water Quality Examination at the Treatment Plant

Water sources Quality Examination at the intake point (River)

Water Quality is tested at 60 sites every month

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Investments from JICA and other Donor Agency

Laguna Water- Challenges and Benefits18 September 2009| 12 of 14

CWASA : to a VIRTUOUS CYCLE

Innnnvvvv cccccccycycy

Laguna Water- Challenges and Benefits18 September 2009| 12 of 14

To a VIRTUOUS CYCLE

• From Review and Summary Session by Prof. Magara

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Reduction of Non-Revenue Water

CWASA is reducing a significant amount of NRW in lastcouple of Years PANI-2 and CWASA are working together to reduceNRW.Under Japanese Experts CWASA Engineers are doing on-job training on Leak detection , GIS Mapping and preparing Customer database. Under the Project 4 model Area is selected and surveywork is carrying on .

Reduction of NRW Set Up a realistic tariff system. Customers can collect their monthly bill and update information

about their account through online. Concern persons (meter inspector, revenue supervisor, revenue

officer) are given a target for every month to realize current bill and outstanding and they are evaluated accordingly.

Serve notice to the customers giving specific time limit to pay their outstanding bill.

Field visits are carried out with magistrate to enforce the customer to pay their long outstanding bill.

Arrange meeting with the customers who has long outstanding to know their grievances if there any and also to pursue them for paying the bill.

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At Present, CWASA Board has power to increase only5% per year. ( For Adjusting Inflexion)

The Process of Establishing Water regulatory Commission is going on.

After establishing the commission will set up a realistictariff system by discussing with the Authorities andstakeholders.

CWASA is also thinking of implementing the progressivetariff rate, depending on the volume of water consumption.

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0

5

10

15

20

25

30

2009 2010 2011 2012 2013

Non-Revenue Water

Non-Revenue Water

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Internet

Main Server

Online Server

(ebilleposting)

Bank-1

Data Entry

Bank-2

Bank-3

Bank-4

Online bill

online payment posting: http:¥¥123.200.28.19/eposting

online billing : http:¥¥123.200.28.19/ebill

Bank-Branches

…….

Customers can check their Bills and Dues from the website. ( www.ctg-wasa.org.bd )

They also Download the bill from the Web and print the bill and Due list.

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http:¥¥123.200.28.19/eposting

Bank can pay posting data through internet and print their daily statement

Due bill is updated simultaneously at the time of posting

Consumer can see the update in the online billing system which makes him /her satisfy and encourage to pay bill in time

Accounts can see the financial update from the web site about collection posted by bank-branches through net

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With Collaboration of PANI-2 CWASA will implement the Following tasks CWASA expands customer database and computerizes management of assets. CWASA will update GIS database and map to accommodate all water supply facilities and customers.

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With Collaboration of PANI-2 CWASA will implement the Following tasks will Outline the organogram. will reviews the training policy, prepares and implements the yearly training policy. will develop and implement the HR and recruitment policy. will restructure long term debt plan. plans and implements measures to increase revenue generation

Contd. 29

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Recent Initiatives, Achievements and Challenges FinancingAgency

Recent Initiatives Achievements Challenges

JICA Preparation of 5 year Business Plan. Consultant completed the plan& already approved by Govt.

JICA Organizational Restructuring, ReviewLegal & Regulation , Water Supply forSlum Dwellers

Consultant already appointed &work is going on.

CWASA Enrichment of Employees Continuous training is going on

CWASA New Website Development and WebBased billing system Introduced.

New Website Developmentand Web-based billingcompleted.

CWASA Strategic Plan (2012/13 – 2016/17) Prepared and following

One year “Go Ahead program”Training Policy

JICA Project for Advancing Non- Revenuewater reduction initiative (PANI-2)

Institutional Development andTechnical Co-operation

Recent Initiatives, Achievements and Challenges

FinancingAgency

Recent Initiatives Achievements Challenges

JICA Water Supply (Surface) Construction work of 136 MlDcapacity Karnaphuli WTP isgoing on

World BankWater Supply (Surface) Appointment of Consultant of

Modunaghat 90MLD WTPunder process

Governmentof Bangladesh.

Water Supply (Under ground) 23 New DTW installationcompleted.

JICA Karnaphuli Water SupplyProject (Phase-2)

JICA and WB Computerized Accountingsystem

Consultant already appointed &work is progressing

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Photographs of Karnaphulli Water SupplyProject

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Present status of Project Works1. Karnaphuli Water Supply Project :

Source of Fund Project Cost Completion Year

JICA and GOBTotal- BDT 15101 MillionJICA- BDT 9914 Million

GOB-5036 MillionCWASA- 150 Million

2014

Package-1 Treatment Plant(136 MLD)

Contract Signed with China National Tech. Import & ExportCorporation and Beijing Sound Environment Engineering Co.ltd- JV; Contract Amount JPY 1972 Million, BDT 1492MillionThe work is going on. Work will be completed in 2014.

Package-2 Pipeline Contract Signed with Kubota-Marubeni JV (Japan).Contract Amount-JPY 6636 Million, BDT 1801 MillionThe progress is going on. Work will be completed in2014.

Package-3 Reservoirs (Nasirabad and battali Hill)

Kolon Global Corporation (Korea) started works onFebruary 2011, contract amount JPY 855 Million, BDT815 Million. Work will be completed in 2014.

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Project CostTotal US$ 170 Million (BDT 10784 million)

World Bank-BDT 9726.73 million GOB-BT 846 million

CWASA-BDT 211 million

2. Chittagong Water Supply Improvement & Sanitation Project (CWSISP) :

Project Purpose Project components Progress

To augment poor watersupply area 90mld WTP at Modunaghatwith pipelines Institutional developmentImprove sustainability, reliability & affordability ofwater supply

Water supply & sanitation Drainage & sewerage Institutional & operational development and project management support

The design of WTP iscompleted and Bidding process for Contractor selection is going on.

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CWASA campaign on Efficient Use of Water

Arranging School program at 20 Schools on “SaveWater Save Life” last year.Meeting with different stakeholders about efficient useof water, problems and remedial measures.Arranged “CWASA Week” for communicating with theCustomers for sharing problems and thoughts. Student of different Universities, medical Colleges,schools visited our Treatment Plant to know and share theexperience on purification process of water.

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Project Cost Source of Fund

JPY 34,822 MillionBDT 9538 Million

JICA and GOB

3. Karnaphuli Water Supply Project (Phase 2)

Components Work Progress

Water Treatment Plant (136Mld)New Conveyance andTransmission PipelineExisting Distribution Pipelineand service Connection will bereplaced.

•Appointment of Consultant isdone.• Design of WTP , Transmissionand Distribution system is going on.

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Communication with other Stake Holders

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Course（B）

BANGLADESH (2)

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Official Name : The People's Republic of Bangladesh

Population 150 Million (According to the sensus of 2011)

Area : Total 147,570 sq km

Location : Latitude 20° 34' to 26°38' Longitude 88°01' to

92°41'

Principal Rivers : Padma, Meghna, Jamuna, Brahmaputra, Surma, Kushira, Karnaphuli etc

Principal Crops : Rice, Jute, Tobacco, Tea, Sugarcane, Potato, Pulses, etc.

Fruits : Jack-fruit, Mango, Banana, Pineapple, Water-melon, Guava, Litchis, etc.

Rainfall : Lowest 47" and highest 136"Capital : Dhaka

Ministry of LGRD&C

BANGLADESH

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Bangladesh has two types of Water Supply Administration:•Urban Water supply : Four Water Supply Authorities (WASA’s) isresponsible for Urban Water Supply in four Divisional Cities in Bangladesh. Among four WASA’s, only Dhaka WASA has Water Supply and Sewerage system. Rest of the WASA’s (CWASA, KWASA & RWASA) are delivering water to the people. •Rural Water Supply : Department of Public health & Engineeringis responsible for water supply and sanitation in rural areas.All these organization are under the Ministry of Local Govt. Rural development and Co-operatives and run by the National Government.•In village areas the people, who are not served by theDepartment of Public health & Engineering, use hand pumps/well by their own.•Urban and Rural areas are determined by the size of Population.

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Organizational Profile1.1 Organization Name: Local Govt. Division

1.2 Work and Service of the Organization:The MissionImproving the standard of living of the people by strengthening local government systems and institutions and implement activities for social, economic and infrastructure development.Major Functionsa) Manage all matters relating to local government and local government institutionsb) Finance, control and inspect local government institutions established for the running oflocal government and local administrationc) Manage all matters relating to drinking waterd) Develop water supply, sanitation and sewerage facilities in rural and urban arease) Construct, maintain and manage Upazila, union and village roads including the roads oftowns and municipal areas and bridges/ culvertsf) Manage matters relating to village policeg) Develop, maintain and manage growth centres and hats-bazaars connected via Upazila,union and village roads h) Develop, maintain and manage small scale water resource infrastructures within the limitdetermined by the government 1.3 Type of Organization: Local Govt. Division is a development Ministry. It works forImproving the standard of living of the people by strengthening local government systems and institutions and implement activities for social, economic and infrastructure development.

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Urban populationwill increase to73 million by2025, and 136million by 2050.Major migrationto Dhaka city andadjoining areas

Urban Watersupply, sanitationand drainage willbe major issuesconfronting thenation

0

20

40

60

80

100

120

140

Rural Urban

Pop

ulat

io, m

illion

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Bangladesh Period : 350 SqKm

Dhaleswari River

Tongi KhalTurag River

Balu River

Sitalakhya River

Buriganga River

Pakistan Period : 50 SqKmBritish Period : 22 SqKmMughal Period : 10 Sqkm

In The Year 2035Population (Million) : 32.10Area (Sq.Km) : > 1000

Dhaka WASA, started its journey with the mandate to effect (EP Ordinance 1963) :

Supply of Water Disposal of Sewage (Wastewater) Storm water Drainage and Solid Waste management.

Mandate : To ensure Water supply, Treatment & Disposal of wastewater (sewage) & Storm Water Drainage.

Dhaka WASA Reorganized Under WASA Act ’96

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Type of Water Resources availability and situations:• Ground Water Resources: Ground water resources are mostly used indrinking water and irrigation purpose. But the layer of ground water is decreasing. Our vision is to use the surface water rather ground water.• Surface Water Resources: Surface water is used for drinking purpose throughtreatment in city and rural areas. The surface water resources are available. • Rain Water Resources: Rain water is mostly used in coastal areas but not in alarge volume. There are some projects are in hand to reuse the rain water.

Intake Water Volume:

Intake water volume of periphery of Dhaka city for use of drinking water purpose using by Dhaka WASA is about 550 MLD (Million Litre per day)

Type of Water Resources for the future:• Ground Water Resources: Ground water layer is decreasing day by day. InDhaka city the declining of layer is about 2-3 meter per year. So it is not future resources for uses.• Surface Water Resources: Surface water is available for drinking purposethrough treatment in city and rural areas. But the quality of river water surrounding Dhaka city is deteriorating. • Rain Water Resources: Rain water will be one kind of resource.

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20

30

40

50

60

06-1975 08-1979 06-1986 09-1992 05-1997 06-2000 12-2003 06-2008 Running

Tariff (BDT)Upto The Tariff @ M3

Month Dom Comm 06-2000 4.13 13.3906-2002 4.30 14.00 12-2002 4.50 15.00 12-2003 4.75 15.75 06-2005 5.00 16.54 05-2007 5.25 17.50 06-2008 5.50 18.25 06-2009 5.75 19.15 06-2010 6.04 20.11 06-2011 6.34 21.1206-2012 6.66 22.17Running 7.34 24.44

Commercial

Domestic

Tariff In Other Cities

City BDT/M3

Delhi 25

Chennai 25

Hyderabad 20

Lahore 22

Karachi 12

Bangkok 26

Nairobi 18 to 35

Kampala 60

Dhaka 6.04Statistics FY 2010-’11

Does not recover full cost of productionLowest in the world

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0102030405060708090

100

Prior Dec2012

Dec 2012onwards

87 78

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SurfaceWaterGroundWater

100

708090

100

30405060

20303040

20303040

0102010201020

Supply of surfacewater hasincreased by 09%by theintroduction of anew treatmentunit at SWTP

22% water is now supplied fromsurface sources

This significantlyreduces thepressure onground water

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Water Supply ServicesPopulation served drinking water:

Here the data is given for the metropolitan area of Dhaka City.Dhaka Water Supply and Sewerage Authority (DWASA) is providing 100% potable water to its dwellers. Water supply nature:In Dhaka city, 100% consumers receive water as per his requirement once in a day as Dhaka WASA is supplying potable water 24 hours per day. Nature of Distribution:Dhaka WASA is providing 100% potable water as distribution water directly. Non Revenue Water:Non revenue water of Dhaka WASA is 24.66 in the financial year of 2013-14.

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People in areas outside DWASA coverage are using septic

tanks in most cases

11 new sewage treatment

plants along with pipelines

andancillary

structures in DAP area required

Current Coverage 25%

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SL Subject Area Performance of 2008

Benchmark Standard

Achievements Dhaka WASA (Fin. Year)

2010-‘11 2011-‘12 2012-‘131 NRW 40.38 25.00 33.07 29.57 26.662 Bills Sent Out 93.00 99.50 97.56 98.86 98.02

3 Revenue Collection 64.50 95.00 94.96 93.36 94.57

4

CollectionCollectionCollectionCollectionDebt Age / Receivable 14.58 3.00 7.54 5.78 5.65

5

ReceivableReceivableReceivableReceivableManpower per 1000 Conn 16.20 12.00 9.11 8.86 9.16

6

1000 Conn1000 Conn1000 Conn1000 ConnOperating Ratio 0.90 0.65 0.78 0.66 0.67

7

RatioRatioRatioRatioMetered Connection 78.90 95.00 83.34 85.56 85.16

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Challenges Action taken by DWASAChallenges Challenges Reduce NRW

by DWASAby DWASAby DWASANRW Reduced from 36% to 26.66%

Billing System Fully Automated Billing & Collection System.

Financial Management Capacities

Operating Ratio Reduced from 0.79 to 0.66, Collection efficiency increased from 75% to 94%

Progressive Water Tariff

Try to introduce Progressive Tariff, a dialogue took placed on 31st March 2013.

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Challenges Action taken by DWASADeteriorating Water Quality of Peripheral Rivers

Pollution Control of Surrounding Rivers

Peripheral Rivers Monitoring of Water Quality

Good Monitoring Program is adopted in Each Step of Treatment Process

Decreasing WaterLevel and Quality of Ground Water

Switching To Surface Water & Peripheral Rivers

Trained &Qualified Human Resources

Improvement of Service Quality and Modernization

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Challenges Action taken by DWASAChallengesPrivate Sector Participation

Action taken by DWASASince 1983 WASA working with private participation, Now billing side 60% of whole revenue.

Build Awareness Among Customers

It is Dhaka WASA’s regular function.

Involve Customers more in planning

Consultative dialogue among consumers & DWASA .

Regulatory Commission Is In Progress

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Challenges Action taken by DWASAWater Supply Coverage

Increase of WaterProduction ; Production Capacity From 185 to 243Crore/day, > 93%

Improve Urban Sanitation

/day, > 93%/day, > 93%/day, > 93%Prepared Sewerage Master Plan. Proposed to establish More 11 STP

Water Safety Plan Supply of surface water has increased by 9% and now 22% water is from surface sources

Institutional Linkages

Increased communication with related organization like DCC, NGOs, CBOs.

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Challenges Action taken by DWASAChallengesCost of Services

Action taken by DWASAImprovement of Operating Ratio

Unplanned City Development & Informal Development

Low Income Community Based Water Supply System

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Course（B）

LAOS (1)

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1. Management of water quality:2. Reduction of non-revenue water3. Water supply service standards4. Management of water supply service on a

self-supporting basis5. Major recent achievement in

improvement of water supplyservices/management

6. Expectation for the Japanese privatecompanies:

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1 1

Water Supply Administration for Better Management

of Water Supply Services

Country Report Outline

1. Country: Lao PDR.2. Name: Vorasith3. Position: Senior Staff of Water Supply Division4. Organization: Water Supply Division, Department of Housing andUrban Planning, Ministry of Public Work and Transport.

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Ministry of Public Works and Transport is to set the mission onManagement and Development of Water supply and WastewaterSector,

the sector target is provide 24-hours access to safe water the80% of urban population by 2020 and 90% of urban populationby 2030.

Department of Housing and Urban Planning is the other majortechnical department of minister. Its duty is responsibility to research, planning, control and management of the Housing construction and Water Supply Sector.

Division of Water Supply is the major of the water supplydevelopment of the department.Its duty is to setting up the sector strategies, plan and priorities and

development targets for a country wide, sector investment plans,water safety plans, preparation of policies, laws and decree, regular review and update policies, preparation of guidelines and standards,

My actual job to achieve the mission is to assist in the water supply division for strengthening planning, implementation, preparing and monitoring ability of WSSEs and government for the waterworks in a country wide.

Whole Country:

LAO PDR ( LAOS) consist of 18

provinces and148 districts

Area: 236,800 square kilometers ( km2 )

Laos shared border with China to the

north, Cambodia to the south, Vietnam to

the east, Thailand to the west and

Myanmar to the northwest.

Population : 6,514.432 (female

3,259,980, male 3,254,452) in 2012 with

density at 28 person/km2 (National

Statistic Center)

still 37 poorest districts)

Coverage Water Supply: 63 %

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Overview of Vientiane Capital, The Capital of LAO PDR,is situated in central part of the country with a total areaof 3,920 square kilometeror covering about 1.7% ofthe country area.

Vientiane Capital consist of 9 districts and 481 villages with a 854,069 peopleand density = 203 persons/square kilometer

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NPNL’s service area has consist of 9 districts was belong by 8 branches,population in service area 719,456 persons, 386 villages and population served505,782 persons, 263 villages, coverage 70% (Statistic of year 2013)

- Vientiane Capital Water Supply State Enterprise is 100% of government investment, established in 1964, to meet the clean water supply for population in 9 urban districts

- Population Served 505,782 people- Coverage area 3,920 km2

- Number of Connections 97,507- Production capacity = 180,000 m3

- Distribution pipe length 40 = 1,417km

- Main water source : Mekong and Nguem river

- Number of staff : 529 persons

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Upgrading and rehabilitation of existing systems to further expand service to reach higher coverage in the existing service areas

Development of new systems for remaining more than 30 district towns and maximizing coverage in these new service areas

Expansion of water supply system to emerging towns

Ensuring water is safe from source to tap through implementation of WSP

Water Supply Leaders lead the change to drink water from taps.

Number of existing systems 104 in 90 districts (ofthe total 145 districts)

Urban population served about 63% of the totalurban population of about 1.8m

18 water supply state enterprises 1 Joint-venture Company in Savannakhet province 2 private water production companies in Pakse and

LPB Some WS Operators under PPP programme in

Vientiane and Bolikhamxay provinces.

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1-3 Monitoring System / plan of Safety of Supplied Drinking Water by your organization / Regulatory body/ Independent institution / Any

MPWT, WASRO, DHUP: Water Supply guideline(KPI) Operation Manual (O&M)MoH: Drinking Water Quality Standard(Updated 2013)WSSEs: Operators, Drinking Water Quality Standard(Updated 2013)

apply for WQDS

1 13

Current: Water quality management comply with MoH (Drinking

Water Standard) 23 Parameters have been used for WQC (Daily, weekly

and Monthly)Problem: All provincial Water Supply Utilities not enough of Human

Resource skill in water quality management, Lack of testing equipments, technologies and fund to

operation.

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2.1 Current situation and majorchallenges/problems:

All WSSEs in Lao PDR Non-Revenue Water Average 32% (Target by 2020 20%, 2025 15% and 2030 10%)

Non-revenue water, target government should not higher than 25% by 2015

Sample case: (NPNL 2012, 32% VS 25% 2014)Challenge: Urban population increase, more water demand Old pipes, low quality, old water meter reading

budget constraint. 1 15

Regulation on Water Quality Standard Management for Drinking and Domestic Use, 2014◦ Defining timelines for implementation of water

safety plan◦ Defining monitoring requirements for water supply

systems (parameters, permissible limit andmonitoring frequency)◦ Establishing of Drinking water quality surveillance

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3. Water supply servicestandards

3-1 Current situation and major challenges/problems

Current WSSEs of provinces intend to managetheir businesses by complying with the standardindicators specified in the instruction Notice ontarget of service performance for serviceproviders and monitoring of service levels of theregulator No. 022/WSRC, dared 25th July 2010.

1 17

The pipe net system is replaced by Some of NPSEs in step by step.

The call center is established by WSSEs to receive the complain against concerned the water leakage through out 24 hours from the customers .

The pipe repair unit is replaced by Some of WSSEs to countermeasure the water leakage.

The pipe repair unit is replaced by Some of WSSEs to countermeasure the water leakage.

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Government support on water supply sector development, investment

Finding budget (Loan, ODA)on Water development project

Supporting technical assistant program: Capacity building, exchange program with development countries

They have made the monitoring, analysis, evaluation of performance of service level regularly.

The call center water leakage through out 24 hours from the customers .

The pipe repair unit to countermeasure the water leakage. And the pipe repair unit is replaced by Some to countermeasure the water leakage

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4.1 Current situation and major challenges/problems:

WSSEs have self service water supply, Electricity- O&M (WTP, Facilities and others)- Water Supply Treatment Plan expansion(partly)- Staffs Salaries- Income Tax to government

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Title of the Project: “The Capacity Development Project for Improvement of Management Ability of Water Supply Authorities”.

Project Area: Vientiane Capital, Provinces of Luang Prabang and Khammouane

Executing Organization: Department of Housing and Urban Planning (DHUP)/Ministry of Public Works and Transport (MPWT) of Lao

1 21

My expectation of my viewpoint will cover the presentation, information materials, technologies Japanese private company ;

It will be very helpful to my real work under my organization in term of Improvement Water Supply Sector Management and Development.

1 20

43

<Activities>1.Data management for corporate planning1-1 Review the availability and current management of data necessary for corporate planning at each pilot WSSE1-2 Develop an improvement data management plan with a check list, including the way to adapt “Asset Management” approach of Japanese water supply sector to local situation at each pilot WSSE1-3 Implement the improvement plan at each pilot WSSE1-4 Develop a data management manual for corporate planning in Lao and English for approval by DG/DHUP

<Inputs>

MPWT level>

48


Course（B）

LAOS (2)

- -

49

Lao PDR is Tropical & Land lock Country, located in the Southeast of Asia, Monsoon Climate. Bordered with China and Myanmar in the North, with

Vietnam in the East, with Cambodia in the South, and with Thailand in the west. Total Population is 5.5 mil-

lion (2003 census). The Country is divided into 18 Provinces, one special

zone, and Vientiane is National Capital.

General Information Country Status

Cambodia

1




Country: Lao PDR Organization: WASRO, MPWT

50

4

Country Report Presentation

1. Management of water quality 2. Reduction of non-revenue water 3. Water supply service standards 4. Management of water supply service on a self-supporting

basis 5. Major recent achievement in improvement of water supply

services/management 6. Expectation for the Japanese private companies

I. Water Supply Development and Management System Regulation in Water Supply Sector)

51

6

My Mission (sharing among participating friends)

Mission of my organization is’’ to regulate in a way that provides a potable, sustainable and affordable water supply for all by 2020.’’

My mission in the organization is high efficient to monitor and evaluate water supply.

My actual job to achieve the mission is improving database system of water supply.

5

General Country profile:Background

The improvement plan is to encourage water suppliers tooperate according to the party’s policies , the state laws to assist them in improving the management and water supply operations efficiently to the satisfaction of the customers.

52

No Parameters Unit Acceptation 14 NO2 mg/I <3 15 Na mg/I <200 16 Sulphate ion(SO4) mg/I <250 17 Zn mg/I <3 18 Oder Acception 19 Colour mg/I TUC 20 pH 6.5-8.5 21 Conductivity uS/cm <1000 22 Turbidity UTU <5 23 (Hardness) CaCo3 mg/I <300

7

1. Management of water quality

Ministry of Heath decision No 561 for quality standard for drinking

water and household water supply. 23 parameters. No Parameters Unit Acceptation 1 E. coli 100ml 0 2 Al mg/I <0.2 3 As mg/I <0.01 4 CL mg/I <250 5 CL2 mg/I 0.1-2 6 Cu mg/I <2 7 Cn mg/I <0.5 8 F mg/I <1.5 9 Fe mg/I <0.3

10 Pb mg/I <0.01 11 Mn mg/I <0.1 12 Hg mg/I <0.006 13 NO3 mg/I <50

53

10

3. Water Tariff 2013

1. Vientiane Capital City 2.383 2. Phongsaly 3.800 3. Luang Namtha 4.138 4. Oudomxay 4.500 5. Bokeo 4.684 6. Luang Phrabang 2.247 7. Huaphan 4.097 8. Xayaboury 4.000 9. XiengKhuang 5.520 10. Vientiane 3.100 11. Bolikhamxay 3.876 12. Khammouane 4.189 13. Savannakhet 3.328 14. Saravane 3.700 15. Sekong 4.777 16. Champasak 3.760 17. Attapeu 3.899

9

2. Reduction of non-revenue water

Implementation Guidelines for Water lose management ( control and reduction)

Performance indictor of water lose

54

12

5. Management of water supply service on a self-supporting basis

Annual Report for each year

Water Supply Guidelines ( on going)

11

4. Water supply service standards /PerformanceIndicators

1) si1 Coverage of service area

2) SI2 Water quality

3) SI3 Service hours

4) SI4 Pressure in the piped net work

5) SI5 Interruption of water supply

6) SI6 Billing for service and meter readin

7) SI7 Cash flow performance

8) SI8 Customer relationship

9) SI9 Water loss management

55

14

6. Major recent achievement in improvement ofwater supply services/management (PART2)

Water Suply law Ligulation Guiline

13

6. Major recent achievement in improvement of watersupply services/management (PART1 Example: Champasack Province

2011 2011or2013 INDICATORS 15

14,012

75%

24hr/d

0.2 bar

11,703

20%

63%

Staff/1,000 connections

Production capacity m3/d

Coverage area

Supply duration

Supply pressure

Number of connections

NRW

Collection ratio

12

15,492

78%

24hr/d

2.5 bars

12,540

18%

93%

None Water quality WHO Guidelines

140 Staff number 135

56

Surface water in Phongsaly District Phongsaly Province Northern of Lao PDR

15

7. Expectation for the Japanese private companies &Water Supply Utilities

To share information about the role of management mechanism of private sector.

To upgrade understanding knowledge regarding types of private sector.

57


Course（B）

MALAYSIA

- -

58

2

GBI RATING PLATINUM

CERTIFICATE NO. GBI-NREB-0001(P)

CERTIFICATION DATE 11 December 2010

BUILDING CATEGORY Non-Residential Existing Building (NREB)

PERDANA PUTRA BUILDING PUTRAJAYA MALAYSIA

OVERVIEW OF WATER SUPPLY MANAGEMENT IN MALAYSIA

59

ORGANIZATIONAL STRUCTURE OF MINISTRY OF ENERGY, GREEN TECHNOLOGY AND WATER

4

Secretary General

Deputy Secretary General (Green Technology & Water)

Raw Water Transfer From Pahang To Selangor Project

Team (PPAMPS)

Sewerage Services Department

Malaysian Electricity Supply Industries Trust

Account Fund Management Division

Energy Supply Division

Financia Management & Development

Division

Management Service Division

Human Resource Management Division

Internal Audit Unit Information

Management Division

Legal Division

Management Sector

Sustainable Energy Division

Water Sector

Corporate Communication & Public Relation Division

Strategic Planning & International

Relation Division

Water Supply Department Green Technology Sector

Water Services Regulatory

Division

Water Services Policy Division

Energy Sector

Deputy Minister

Minister

National Water Services Commission

Energy Commision

Deputy Secretary General (Energy )

Policy Division

Regulatory and Development

Division

Sustainable Energy Development Authority Malaysia

3

GBI RATING SILVER CERTIFICATE NO. GBI-NREB-0001 CERTIFICATION DATE 01 December 2011

BUILDING CATEGORY Non-Residential Existing Building (NREB)

MINISTRY OF ENERGY, GREEN TECHNOLOGY AND WATER

60

WATER SECTOR FUNCTIONS

6

Formulating policy directions and strategies on the whole water services industry (which includes water supply and sewerage)

Setting and reviewing regulatory framework on the water services industry to be enforced by the regulatory body

Promoting water efficiency and conservation, planning, evaluating and monitoring the infrastructure development projects

Managing the secretariats for the National Water Resources Council and various high level committees on water services

established by the Federal Government.

VISION & MISSION OF MINISTRY OF ENERGY, GREEN TECHNOLOGY AND WATER

5

Vision

Industry leader in the sustainable development of energy and the

National Water and Green Technology

Mission

To formulate policies and establish the legal framework and effective

regulation

Setting the direction for the energy, green technology and water industry in line with national

development goals

Develop an efficient management system and an effective monitoring

mechanism

1

2

3

61

VISION & MISSION OF WATER SUPPLY DEPARTMENT

8

Vision

To provide sufficient, safe,

quality and reliable water supply for the

whole nation to satisfy the needs of

the people and nation

Mission

To provide technical advisory services to the ministry and other agencies in

planning, designing, implementing and managing water supply programmes

To ensure sufficient, quality and reliable water supply for the public and industry

1

2

ORGANIZATIONAL STRUCTURE OF WATER SUPPLY DEPARTMENT

62

WATER SITUATION IN MALAYSIA

To provide technical advisory services to the

ministry and other agencies water supply

programmes

To plan, implement, coordinate and monitor national water supply

development programmes/projects

To plan, monitor and implement the

development of water resources

To monitor the quality of raw water at intakes in Malaysia and of treated

water in Sabah and Sarawak

To carry out safety monitoring on high-risk water supply dams and

tanks on slopes

To serve as committee member (SIRIM and

SPAN) in preparing the list of approved

materials for water supply projects

To act as certifying agent for the Sungai

Langat Water Treatment Plant implemented by

PAAB

To plan, implement and monitor NRW programmes

To plan, prepare and maintain water supply

infrastructure for domestic and industrial requirements in Labuan

Island

FUNCTION OF WATER SUPPLY DEPARTMENT

63

PERCENTAGE OF POPULATION SERVED WITH TREATED WATER SUPPLY IN

12

93.7%

80%

99.8%

98%

95.8%

57.3%

99.6%

99.8%

99.5%

100%

99.9%

98.2%

99.8%

National Average : 93.95%

LABUAN 100%

11

POPULATION OF MALAYSIA

64

SOURCES OF WATER SUPPLY

14

Malaysia receives an annual average rainfall of more than 2500 mm, mainly dueto the Southwest and Northeast monsoons. The country is therefore rich in waterresources when compared to the other regions of the world.

The average annual water resources on a total land mass of 330,000km2 amountto 990 billion m3. Out of which, 360 billion m3, or 36% returns to the atmosphereas evapotranspiration, 566 billion m3, or 57% appear as surface runoff and theremaining 64 billion m3, or 7% go to the recharge of groundwater.

Of the total 566 billion m3 of surface runoff, 147 billion m3 are found in PeninsularMalaysia, 113 billion m3 in Sabah and 306 billion m3 in Sarawak.

13

MONTHLY RAINFALL INTENSITY IN MALAYSIA

65

16

WATER SERVICES INDUSTRY ROADMAP

SOURCES OF WATER SUPPLY

15

Surface water (98%)

Ground water (2%)

Malaysia’s sources of

water supply (100%)

66

MALAYSIA’S WATER REFORM

18

• Amendment to Federal Constitution (February 2005) to enablethe Federal Government to regulate the water services watersupply servic es under the Federal Government, water resourcesremain under State Government

• Water Services Industry Act 2006 (WSIA 2006) to govern thewater services industry from raw water treatment to dischargeof waste water

• National Water Services Commission Act 2006 (SPAN Act) Toestablish a national regulator for the water services industry

17

WATER SERVICES INDUSTRY ROADMAP

67

POLICY & INSTITUTIONAL FRAMEWORK

20

Body Area of responsibility Description

Federal Government Policy matters Development of holistic water policy for the country by setting policy directions.

State Governments Water resources matters

Manage existing water basins with the view of protecting the quality of raw water and identifying new water basins when required.

National Water Resources Council (MSAN)

Water resources matters – cross

boundaries/inter state/issues of national

interest

Ensures coordination with the various State Governments in the management of the water resources.

National Water Services Commission (SPAN)

Regulatory matters Regulate water services industry (water & sewerage services)

MALAYSIA’S WATER REFORM

19

Water Management Before Constitution Amendment

Water Management Under Water Services Industry Act 2006

68

22

DOMESTIC & INDUSRTY OF WATER TARRIF IN MALAYSIA

Industry National Average : RM1.33/m3 Domestic National Average : RM0.54/m3

KEY STATISTICS ON MALAYSIA’S WATER SUPPLY (AS AT 2011)

21

Generally, water supply is available 24 hours a day

The growth of demand for water supply is at 8% to 10% each year

There are 458 water treatment plant with capacity of 16,771 MLD

Total water main is 131,286 KM

Total connection is 6.46 million serving 25.9 million

Total water supply capacity and water supply demand in Federal Territory of Labuan is 104 MLD and 59 MLD respectively

69

24

ISSUES & CHALLENGES

ISSUES & CHALLENGES

70

NON REVENUE WATER (NRW)

26

30.5%

50.9%

28.2%

53%

37.7%

53.7%

30%

32.78%

65.7%

23.4%

41.2%

48.4%

17.3%

National Average : 39.44%

LABUAN 20%

ISSUES & CHALLENGES

25

• Strengthening the policy and regulatoryframework

• Aging infrastructures need to be refurbished /upgraded / replaced

• Declining in quantity and quality of waterresources for the water supply industry

• Consumerism education, awareness, etc

71


Course（B）

MYANMAR

- -

72

YCDC is Yangon City Development Committee. It has 20

departments and responsible for the recreation of the city

dwellers ,construction and maintenance of roads, bridges,

building, playgrounds and parks, water supply works and

disposal of solid waste, proper management of sanitation and so

on.

Water which is being used every day in Yangon is supplied and

managed by water and sanitation department under YCDC.

PROFILE OF Y.C.D.C AND WATER & SANITATION ENGINEERING DEPARTMENT

YANGON CITY DEVELOPMENT COMMITTEE

Water Supply Administration for Better

Management of Water Supply Services (B)

73

1842 Dug Well (30)1879 Kandawgyi lake

1884 Innya lake 1904 Hlawga Reservoir

1940 Gyobyu Reservoir

1992 Phugyi Reservoir

2005 Nyaunghnapin Water treatment Plant(1st Phase)

2014 Nyaunghnapin Water treatment Plant(2nd Phase)

1995 Ngamoeyeik Reservoir

HISTORY OF YANGON CITY WATER SUPPLY

4

NgamoeyeikReservoir

GyobyuReservoir

PhugyiReservoir

NyaunghnapinWater

Treatment Plant

HlawgaReservoir

ThebyuSouth Dagon

Yangon Pauk

ACEElectrical & Mechanical

Division

ACEFinancialDivision

SupportingBranch

ACESewageDivision

ACEWater Dist:

Division

Chief Engineer(Head Of Department)

DeputyChief Engineer

(DYCE)

ACEPipe PlantDivision

AEWater Quality &

MonioringSection

AEStore

Section

AEResearch

And DesignSection

AEComputerSection

ORGANIZATION CHART OFENGINEERING DEPARTMENT(WATER & SANITATION)

Y.C.D.C

ACEReservoirDivision

My Position

74

PHUGYI RESERVOIR

NGAMOEYEIK RESERVOIR

DATAS OF FOUR MAIN RESERVOIRS

HLAWGHA RESERVOIR

DATAS OF FOUR MAIN RESERVOIRS

GYOBYU RESERVOIR

75

66%

34%

YCDC Non-YCDC

61%

2% 3%

Type of YCDC Supplied Water

PipeTube WellLakes & Ponds

2%

26%

6%

Type of non-YCDC Supplied Water

Dug Wells

Tube Wells

Others

TYPES OF WATER SUPPLY

8

DAILY WATER SUPPLY AMOUNT FOR YANGON CITY

Surface water Gyobyu, Phugyi, Hlawga, Ngamoeyeik Reservoirs Ground water 442 Tube Wells operated by YCDC Lakes and ponds Existing 261 nos-, used 108 nos in 12 township

Daily Water Supply Amounts In Yangon City

Total - 205 MGD (931818 m³/day)

1- Gyobyu Reservoir - 27 MGD (122727 m³/day )

2- Phygyi Reservoir - 54 MGD (245454 m³/day )

3- Hlawgha Reservoir - 14 MGD (63637 m³/day )

4- Ngamoeyeik Reservoir - 45 MGD (204545 m³/day ) (First phase)

5- Ngamoeyeik Reservoir - 45 MGD (204545 m³/day ) (Second Phase)6-Y.C.D.C Owned Tube Wells - 20 MGD (90910 m³/day )

(MGD=Million Gallons Per Day)

Available Water Resources and Water Supply Amount

76

Causes of water leakage

Damaged meter

Old infrastructure (1940)

Illegal connection

Causes of water leakage

Old aged cast iron pipes Old aged steel pipes

77

Category Flat Rate (Ks/month) Metered Rate (Ks/m³)

Religious (temple, mosque,church, Pagoda,…….) Free Doesn’t apply

Households (domestic I) 1875 88

Households (domestic II) * 3000 110

Government 1800 88

Commercial/industry 2250 110

Foreign (Commercial) 880 $ 0.88

Foreign ( Household ) 440 $ 0.44

CURRENT WATER TARIFF STRUCTURE

Ks/month = Myanmar Kyat Per Month

Prestressed concrete pipe

Leakage repairs

78

River Source: 1. Kokkowa River2. Toe River

WTP: 1. Gyobyu2. Nyaughnapin 1 & 23. Lagunpyin4. Kokkowa5. Toe

Ground water: 0 in 2040

PROPOSED DRAFT PLAN OF WATER RESOURCES,TRANSMISSION LINES AND P/S

Year Gallons/Capital/Day

Average Daily Demand

( MG/m³ )UfW (%)

Average daily Consumption

( MG/m³ )

Average Daily Supply

(MG/m³)

Coverage Ratio (%)

2010 5.11 25 128/581,818 50 79/359,091 160/727,273 62

2020 7.15 35 250/1136,364 35 192/872,727 295/1340,909 77

2030 8.91 40 356/1618,182 25 323/1468,182 430/1954,545 90

2040 11.11 40 499/2268,182 20 464/2109,091 580/2636,364 93

CHART OF AVAILABLE WATER SUPPLY STATUS FOR FUTURE

JICA is formulating the master plan of water supply for 2040.

79

PLACE - MHAWBI TOWNSHIP

CAPACITY - 90 MILLION GALLON

DISTANCE TO - 19 MILESBE CONNECTED

FUTURE RIVER WATER PROJECT

PLACE - HTANTABIN TOWNSHIP



PLACE - TONTAE TOWNSHIP



Kokkowa river water project

Toe river water project

Hlaing river water project

5

6

7

8

9

10

1

2

3

4

LOCATION PLAN FOR ZONELY WATER SUPPLY SYSTEM IN FUTURE

80


Course（B）

NEPAL

- -

81

1




Nepal

Ministry of Urban Development

82

4

My Mission (sharing among participating friends)

Mission of my organization is ( for discussion with fellow participants)

To provide safe and sustainable drinking water to all thepeople 2017 AD

To provide adequate assistance to achieve the mission of theorganization

Currently I am working in the Ministry of Urban Developmentwhich looks after and support to the activities done by KUKL

3

General Country profile:Background

Country: NepalArea : 147, 181 km2

Population : near about 26.5 Million

Coverage Water Supply: 83.59%

Selected Water Supply System/City:Service Area : Nearly 1/10th of 550 km2

Population Served: Nearly 1/10th of 2.2Million

83

6

4. Nepal Water Quality standards 2005 /PerformanceIndicators

Parameter Unit Max. Concentration Limits

Physical Turbidity NTU 5(10)pH 6.5-8.5Color TCU 5(15)Taste & OrderTotal Dissolved Solids

Mg/lit 1000

Electrical Conductivity

Microcemens/cm

1500

5

1. Management of water quality

The basic aim of the Govt. of Nepal is to provide basic watersupply 2017 and by 2027 all the people will be benefited withthe quality standard approved by the Government of Nepal.

The Nepal standard for water quality is presented in anotherslide below.

84

Chemical Lead Mg/lit .01Ammonia Mg/lit 1.5Chloride Mg/lit 250Sulphate Mg/lit 250Nitrate Mg/lit 50Calcium Mg/lit 200Residual Chlorine

Mg/lit .1 - .2

Biological E-coli Mpn/100ml 0

Parameter Unit Max.Concentration Limits

Chemical Iron Mg/lit .3Manganese Mg/lit .2Arsenic Mg/lit .05Cadmium Mg/lit .003Chromium Mg/lit .05Cyanide Mg/lit .07Fluride Mg/lit .05-1.5

85

10

2. Reduction of non-revenue water

In capital city Kathmandu water supply utility company KUKL isdistributing drinking water 2.2 million population. Non revenuewater is around 40%. It is intended that the NRW will come donto 10-15 percent with replacing all old pipe network in thedistribution area, installing water meter in all consumerconnection and with adequate monitoring & supervision.

9

2. Reduction of non-revenue water1 Constitution of Non-revenue Water (If you have the data, please fill

in the table )

System input

volume

Authorized consumption

Revenue water

Billed authorized consumption

(91.5 % of total bill

consumption)

Non Revenue

Water (NRW)

Unbilled authorized consumption

(ex. fire fighting, cleaning)

(8.5 % of total bill

consumption)

Water losses

Apparent losses( Unauthorized consumption

(i.e. Illegal use), Customer metering

inaccuracies )

xx m3 /year( %)

Real losses(Leakage)

(29-33 %) of both revenue

& non revenue water

86

12

5. Management of water supply service on a self-supporting basis

Many INGOs and civil societies are working in this fields e.g. Helvetas, SDC, UNICEF, WHO,JICA and civil societies andUsers committees are intensively working in this field.

11

3. Water Tariff

Rs 1895(US$ 19) for 10000 liters in Kathmandu valley per month

87

14

6. Major recent achievement in improvement ofwater supply services/management

Melamchi water supply project is expected to supply 170 MLDwater to the people of Kathmandu valley.

My Ministry is working to achieve the MDG number7 intensively and in all district of Nepal.

Improvement of water supply management is our focus ofcountry as well.

13

6. Major recent achievement in improvement of watersupply services/management (PART1) Please fill in variation of the indicators below based on your situation!

2001or2002? 2011or2012 INDICATORS 22

65,000

20%

10hr/d

0.2 bar

26,881

72%

48%

Staff/1,000 connections

Production capacity m3/d

Coverage area

Supply duration

Supply pressure

Number of connections

NRW

Collection ratio

3.2

300,000

85%

2-4hr/d

2.5 bars

191,092

6.2%

99.9%

None Water quality WHO Guidelines

4,200 Staff number 611

(Example)

88

THANK YOU

15

7. Expectation for the Japanese private companies &Water Supply Utilities

So far, the Govt. of Japan & private companies are working notonly in the production but also in supplying the quality water tothe distribution system. Many other countries and INGOs areworking in the field of water supply and sanitation. It isexpected that The Govt. of Japan and privet companies willsupport to the Govt. of Nepal for improving water supplyutilities in the coming year also.

89


Course（B）

VIET NAM

90

Thua-Thien Hue Province

COUNTRY REPORTWATER SUPPLY ADMINISTRATION FOR

BETTER MANAGEMENT OF WATER SUPPLY SEVICES (B)

91

Huong River and Truong Tien bridgeThien Mu Pagoda at night

Van Nien pumping station with capacity of 120,000 per day4

The center of Hue City

Some pictures of Hue City

3 Hue Royal Traditional Music

Some pictures of Hue City

Hue Citadel

Khai Dinh Mausoleum

Hue Citadel at night

3

92

• HueWACO was established in 1909.• Total capacity of 195,000 cubic meters per dayincluding:

• 3 water treatment plants (WTPs) with the capacityof 140,000 m3 per day (in Hue City)

• 8 WTPs with the capacity from1,000 to 15,000m3 per day.

• 20 small WTPs with the capacity under 1,000m3per day.

• The company produces and supplies water toboth urban and rural areas

1. Huewaco’s profile

1.1 Official Name: Thua Thien Hue Construction & WaterSupply State One Member Company Limited (Huewaco)

1.2 The work of Huewaco and the service it provides- Production and sale of clean water. - Production and trading of bottled pure water. - Production, trading of mechanical processed products, machinery, materials and devices in water sector.

1.3 Type of our organization: Local government

93

Huewaco’s organization chart

7

Van Nien WTP : 120,000m3/dayQuang Te No1 WTP: 30,000m3/dayQuang Te No2 WTP: 82,500m3/dayDa Vien WTP: 25,000m3/day

Chan May WTP: 6,000m3/day

Bach Ma WTP: 200m3/day

Vinh Hien WTP : 400m3/day

Ben Van WTP: 200m3/day

Tu Ha WTP: 15,000m3/day

Nam Dong WTP: 2,000m3/day

Hoa Binh Chuong WTP: 2,000m3/day

Binh Thanh WTP: 500m3/day

Phong Thu WTP: 8,000m3/day

Loc An WTP: 8,000m3/day

Loc Tri WTP: 2,000m3/day

7

A Luoi WTP: 2,000m3/day

Water Treatment Plants of HueWACO

94

3. Water Resources3.1. The geographical background • Thua Thien - Hue is located in the Northern Central

Vietnam• Natural area: 5,053.9 sq.km• Forest resources: 70% natural area• Residential land : 3,636 %

Objectives• Supply clean water for over 80% of the provincialpopulation in 2015 and over 90% in 2020.

• Provide safe and clean water supply forcustomers, satisfy the demand of customers forthe purpose of enhancing the quality ofcommunity life.

95

3. Water resources• Surface water :from the rivers (Huong river, Bo river, O

Lau river, Nong river, Truoi river), and from the springs(Khe Su, Bo Ghe, voi) makes up 98,6% of total intakecapacity.

• Ground water makes up 1,4% of total intake capacity.

3. Water Resources3.2. The precipitation • Hue city has the biggest precipitation of Northern Central

region, an average rainfall of 2800mm-3200mm / year• Dry season is from January to August, makes up 25-30%

of the total annual rainfall• Rainy season is from September to December, makes up

70-75% of the total annual rainfall.

Year 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Totalannualrainfall(mm)

3249 2015 2479 4393 3850 3809 2854 4481 2370 2725

96

5. Current situation of water rates andbill collection system 5.1. The water rates system- Huewaco implemented water tariff adjustment inaccordance with the principle of proper and adequate sinceAugust 1st 2014 and continued to adjust the tariff followingthe schedule approved by government.5.2. The bill collection system- Huewaco has currently opened 27 counters

4. Current situation of policy andregulations• + Law on Water Resources No.17/2012/QH13• + Decree 117/2007/ND-CP on Clean Water Production,

Supply and Consumption• + National Technical Regulation on Surface Water Quality

QCVN 08:2008/BTNMT• + National Technical Regulation on Ground Water Quality

QCVN 09:2008/BTNMT• + National Technical Regulation on Drinking Water Quality

QCVN 01:2009/BYT

97

6.1. Water Source Management• Base on The Law on Water Resources to implement the

procedures for water resources exploitation

• Build the water resources monitoring map, set out thefrequency of regular monitoring.

6. Current situation of water qualitymanagement- Huewaco has much significant progress in water quality

management, the most prominent of which is announced safe water supply in 08/2009.

- Difficulties:• + The fluctuation of the resource qualities due to the operation

of lakes and dams in the watershed and downstream;• + Concentration of the substances in water resource,

particularly Iron and Manganese, is still high, especially whenflood occurs;

• + Concentrations of organic substances and algae increasedramatically in summer;

• + The technology of water treatment plans which have beenreceived from Rural Water Program is still old and outdated;

• + Despite the qualifications of staffs are focused, they still didnot meet the company development requirements.

98

• Currently, the Lab is analyzing 23 indicators of waterquality. The Lab includes 2 main zones: ChemicalAnalyzing Zone and Microbiological Analyzing Zone

• 6.4. Laboratory situation in terms of qualified andfacilities

• HueWACO laboratory is certified ISO / IEC 17025 ofcapability analysis of water quality indicators. Laboratorywas built in 2007 with support from JICA.

99

7. Water Supply ServicesThe population ratio has been served drinking water by Huewaco:• The whole province: approximately 79 % ( according to

report on 10/2013)• Hue city: nearly 100%• Rural area: 57,7%

6.5. Efforts in Water Safety Plans• Established WSP Steering Committee with Provincial

Vice Chairman as the Chief of Committee;• Built an electronic map of water quality and water

pressure;• Installed Water quality monitoring system on pipeline

networks;• Built the fish tank to monitor water source;• Organized internal and external seminars about WSP;• Maintained effectively ISO 9001, ISO / IEC 17025, ISO

14001 systems.• Promoted communities in protecting water resource

activities, etc.

100

Present Situation of the Water supply and Management• Service Area

• Capacity of production systems: (182.000m3 / day) (2013)• Length of water distribution network: (3.200 km)• Piped water supply connections:

Domestic(Households)

Non Domestic(Industrial, commercial,

Institutional, other)

TOTAL

188.006 6.286 194.392

Non revenue water (NRW) • The curent amount of NRW in Thua Thue-Hue province is

approximately 11,22% (2013);• The major reasons are:

+ Un-metered consumption without billed;+ Metered consumption without billed;+ Illegal consumption;+ Meter inaccuracy and error in processing customer data, etc.+ Meter Class B cannot work because customers use small flow under the start flow.

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+ Water sources is contaminated due to the urbanization and industrialization;+ The rise of sea level because of climate change causes the risk of re-saline;+ Water price is low. The investment on supplying water in rural areas is inefficient. It creates the pressure of increasing water price;+ The ratio of customers who trust the direct drinking water at the tap is still low;+ The requirement of customers has been higher and higher;+ Lack of human resources with a good qualification;+ The WTPs’ technology which is received from the program of clean water in the rural areas is outdated.

Water Consumption & Production• Volume of water produced by the Utility: (44 million m3 /

year)• Volume of water metered: (40 million m3 / year)• Volume of water billed / sold: (million m3 / year)

Domestic(Households)

Non Domestic(Industrial, commercial,

Institutional, other)

Bulk water sales TOTAL

30,15 9,87 0 40.2

Tariff Block Domestic Non Domestic

From To Cost/m3 (VND) From To Cost/m3

(VND)

1. 1(m3/person)

2.5(m3/person)

5.470 10.746

2. 2.5 5 7.150

3.** 5 7.5

and above 9.658

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THANK YOU FOR YOUR KIND ATTENTION.

Desire of learning from the course:- The experience of Water Supply Management from Japan and participants’ country, particularly in:• Non-Revenue Water• Water Quality Management• Water Source Management• Water Distribution Management• Human Resource Development.

- Share the good information about Water SupplyManagement.

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Course（B）

SRI LANAKA

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COUNTRY REPORT : DEMOCRATIC SOCIALIST REPUBLIC OF

SRI LANKA

MINISTRY OF WATER SUPPLY AND DRAINAGE

Content• Sri Lanka

• Ministry of Water Supply and Drainage

– Vision , Mission and objectives

• National Water Supply & Drainage Board

– Goals, objectives and strategies

• Present situation

• Major constraints on the expansion of coverage

• Facts affecting on water quality & quantity

• Non Revenue Water

• Major recent achievements in improvement of water supply

• Expectation for the Japanese private companies

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SRI LANKA

• Area : 65,610 km2

• Water : 4.4% of the total land

• Population : 20,277,597 (2012)

• No of Provinces : 09

• Location

Be a leading partner in making Sri

Lanka the “Emerging Wonder of

Asia” by ensuring access to safe

drinking water & adequate

sanitation to all citizens.

VISION

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MISSION

“To facilitate stakeholders to serve the nation by providing safe drinking water and adequate sanitation facilities, ensuring

protection of water sources and the environment”

OBJECTIVESTo provide safe drinking water and adequate sanitation facilities toall.

To achieve the development target of “Mahinda Chinthanaya –Vision for the Future” – to reach the piped borne water supply coverage and piped sewerage facility to 60% and 7% of the population respectively by 2020.

To make availability of sustainable and efficient drinking watersupply and sanitation services to keep the pace of development of the country.

Protecting of water sources and catchments with the collaborationof relevant stakeholders.

To implement programmes for reducing Non Revenue Water(NRW).

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To implement the National Policy on Drinking Water and Sanitation.

To formulate laws, regulations and legislations relevant to the fieldsof Water Supply and Sanitation.

To implement the National Policy on Rain Water Harvesting.Conduct of awareness programmes on the use of safe DrinkingWater, which is being produced at a high cost .

Coordination of local and foreign stakeholders in the fields of WaterSupply and Sanitation.

Designing and updating a data‐base relevant to the field of WaterSupply and Sanitation.

NWS&DB

• National authority to provide drinking water is the National Water Supply &

Drainage Board

• Vision : To be the most prestigious utility organization in Sri Lanka through

technological and service excellence

• Mission : Serve the nation by providing sustainable water & sanitation solutions

ensuring total user satisfaction

• NWS&DB’s strengths:

• Highly motivated technically skilled staff, including senior professionals in technical,

financial, management and other disciplines.

• Planning and Design Division the process designs, pipe line designs, water & sewer

treatment plant designs and pumping station designs are undertaken by senior

engineers who have wide experience in the field of water supply & sewerage.

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Goals, objectives and strategies

• Increase the water supply and sanitation coverage

• Improve operational efficiency

• Achieve customer satisfaction

• Increase commercial viability

• Ensure greater accountability and transparency

• Promote Institutional Development

• Promote facilitates and service support to rural marginalized communities.

Present situation

Piped water supply43.7%

Protected dug wells

36.6%

Tube wells/Hand pumps3.2%

Rain water harvesting &

other0.5%

No access to safe water

16.0%

• The overall target to be achieved is 60% piped water connected

coverage by 2020

• The safe water supply coverage target specified therein is 100% by

2020.

• The targets specified for piped sewerage coverage are 3% by 2015 and

7% by 2020.

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Major constraints on the expansion of coverage

• Lack of capital due to poor cost recovery where only 1/3rd of thetotal cost of water is recovered from the consumers.

• High (per capita) investment required for water resourcedevelopment and because distribution systems are laid in lowdensity areas as well.

• All potential low cost water resources are being used and new waterresource development requires huge investment.

• Water sharing issues

• Pollution of water bodies indiscriminately

• Population growth

• Unplanned settlements, urbanization and agriculturalactivities

• Most of existing treatment plants provide partialtreatment

• Water sources scarcity

• Pollution due to Waste water

• Pollution due to Solid waste

• Soil erosion

• Poor sanitation practices

Facts affecting onwater quality & quantity

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• Four main components of NRW• Physical losses - (Ex : Due to old deteriorated system)

• Administrative losses - (Ex : Defective meters)

• Unauthorized consumption

• Free water (Unbilled but legitimate water consumption)

• To reduce NRW, the implementation strategies are

• Continue emphasis on NRW reduction as an integral part of NWSDB

operations

• Implement short term and long term measures for the reduction of

NRW

• Continue to identify short term and long term measures for the

reduction of NRW

• Finance short term measures through internal sources and long term

measures through external sources

Non Revenue Water

• To reduce NRW, the implementation strategies Cont.

• Bundle pipe replacement

• Customer premises survey to reduce for unaccounted for water

• Empower the O&M staff for NRW reduction

• “Randiya Program” to provide individual connections on concessionary

terms and reduce the number of stand post.

• Old deteriorated pipe replacement

• General public can give information directly through a toll free number

• Achievement since 2012 :

• Actual and expected NRW in year 2015 & 2016

NRW Cont.

29.5% 29.0%28.5%

27.2%

26.0%

24

26

28

30

2012 2013 2014 2015 2016

NRW (%)

Year

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Major recent achievements in improvement of water supply

• Highlights of NRW reduction activities in all provinces ; replacement of defective meters, AC

pipes, fixing of over flow alarms, establishment of water level indicator systems and purchasing

of leak detection equipments.

• The Energy Management Programme achieved substantial progress and activities upgraded to

higher level qualitatively & quantitative.

• Institutional development, ADB technical assistance and Regional Benchmarking

• Research & Development

• Hardness & Manganese removal at Puttalam WSS

• Evaluation of the performance against the design parameters of the unit process of the

Konduwatuwana WTP

• Contaminants of the Bomuruella reservoir at Nuwara Eliya

• Hydrogeological & Geochemical study on the natural springs in the Matale District

• Secondary towns & rural community based water supply & sanitation project is a large scale

community participatory rural water supply project being implemented.

• Two separate Policies, National policy on Drinking water & National Policy on Sanitation have

been developed

Expectation for the Japanese private companies

• Lack of new technologies

• Trainings related to the field

• Contacts with Professionals

• Most of existing treatment plants provide partial treatment for

raw water, so funds needed to upgrade.

• Funds needed for future development of the Water sector in

Sri Lanka

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“Not even a single drop of water that comes from the rain

must flow into the ocean without being made useful to man“

-King Parakramabahu-

Thank you !

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water supply administration for better management of water supply

Documents