webinar: how to integrate solarwinds with servicenow in minutes
TRANSCRIPT
© 2015 Ayehu Software Technologies, Ltd. All rights reserved.
How To IntegrateSolarWinds with ServiceNow
in Minutes!
starting at
12:00pm ET / 9:00am PT
Yaron Levy
VP, Professional Services
Today’s webinar will be presented by:
Guy Nadivi
Director, Business Development
© 2015 Ayehu Software Technologies, Ltd. All rights reserved. slide 2
Company Background
• Leading innovator of IT Process Automation Software
• Founded in 2007, Headquarters in New York
• Product first launched in 2009
• Flagship product: eyeShare™ IT Process Automation v4.7
• Eric Benhamou, former CEO of 3Com and Palm, BGV currently
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Sample of eyeShare Users
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Network Monitoring Systems & ITSMs
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Disconnected Process
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Level 1
Level 2
Open Update CloseAlert
Dismiss
Closed Loop Process
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Open Update CloseAlert
Dismiss
Automated Remediation
Closed Loop Process Benefits
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1. Eliminate manual work and human errors
2. Reduce resolution time (MTTR) of SolarWinds alerts
3. Enforce problem and change management procedures (ITILv3 Compliance)
4. Reduce the amount of "noise" in the service desk
5. Empower Level1 and Level2 staff to work on more important things
6. Ensure a fully documented end-to-end process in ServiceNow
What are the Top 5 Tasks You Should Automate? ?
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1. ServiceNow ticket creation upon issuance of SolarWinds alert
2. Automating Service/Server restarts
3. Mitigating false alerts in SolarWinds
4. Freeing up server disk space
5. Communication, notification, & escalation
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Simple Approach
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Simple Approach vs. eyeShare ApproachConfirmation
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No way to confirm ServiceNow received email from SolarWinds & created ticket
Ticket creation by eyeShare is confirmed with ServiceNow ticket number & technician assigned to incident, which then gets propagated back to SolarWinds for cross-referencing
Simple Approach vs. eyeShare ApproachData Enrichment
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All information from SolarWinds email stuffed into one field on ServiceNow form
eyeShare performs data enrichment, & populates relevant info into multiple fields on ServiceNow ticket at creation time
Simple Approach vs. eyeShare ApproachTesting False Positives
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No way to verify that alert isn’t a false positive
eyeShare can incorporate a verification procedure in the ticket creation process to ensure that alert isn’t a false positive
SolarWinds / ServiceNow Integration Demo
© 2015 Ayehu Software Technologies, Ltd. All rights reserved. slide 14
© 2015 Ayehu All rights reserved.
Please send any follow up questions to:
slide 15
Go To ayehu.com
Free trial versionof eyeShare!