westminster case study - bemidji state university · westminster college — a small liberal arts...
TRANSCRIPT
Student Initiated | Faculty Controlled | Administrator Supervised
20%30%8% 53%Increased Enrollment
Increased Course Completion
Increased Face-to-FaceMeetings
Reduction of Emails
Real-Time Student Services
Physical Address Web Address
LOCATION
KNOCK
MEET
SCHEDULE
Office: Cafe CardOffice: Bldg./Room
Real-Time In-Office Experience
Real-Time In-Office
Sync w/ CalendarSync w/ Calendar
On Campus Cranium Cafe
Recreating the In-Office Experience
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SQL / AWS / Private PlatformDATA
ANALYTICS
ARCHIVES
TIERED GROUPS
Meetings & ChatsQuality AssuranceInstant Review
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IndividualDepartmentInstitution
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Any LocationOne-ClickNo Downloads
One LocationLOCATION
InstitutionDepartmentShared Programs
Web-Based LocationPhysical Location
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Cranium Cafe Private Institutional Platform Benefits
Online Presence:Open office hours and walk-in appointments
Cafe Card:Embeds easily into any webpageNothing to download or install
Personalized Card:Customized to each faculty/staffPreference settings replicates how faculty currently meetings with their students
Self Scheduling:Outlook & Google calendar integrationCustomized scheduling preferences
Instant Communication:Allows students to “knock” on the door just like they would when on campus
Personalized Image:Profile photos creates instant rapport and trust
“Knock” on Mike’s Door located at: https://www.craniumcafe.com/cafe-with-us/
API WEBPAGE INTEGRATION
H OW C A N W E U S E C R A N I U M C A FE ? There are two basic ways to implemement Cranium Cafe
CANVAS COURSE
Make AppointmentChat / Cafe
(TA)
Make AppointmentChat / Cafe
(Teacher)
Make AppointmentChat / Cafe
(Student)
Make AppointmentChat / Cafe
(Student)
Cranium Cafe
Home
People
Syllabus
Discussions
Announcements
Outcomes
Quizzes
Collaborations
ModulesConferences
Pages
Grades
Assignments
Settings
canvas
Chat
Files
The Cafe Group
Courses Assignments Grades Calendar
Cafe Users
Make AppointmentChat / Cafe
(Student)
Make AppointmentChat / Cafe
(Student)
Math 1010
BENEFITS OF CANVAS INTEGRATION BENEFITS OF API WEBPAGE INTEGRATION
Expose the Cranium Cafe micro meeting functionality to non Canvas
Can be used for Academic Advising, Financial Aid, Counseling and Mentorship Programs
The API is implemented via a snippet of JavaScript code that can be pasted anywhere on any web page
Use the collaboration whiteboard and tools to work on documents together
Review recorded Cafes
Instant video collaboration meetings with anyone on your class roster
Home
Canvas Login
Online Tutoring
CraniumCafe
CraniumCafe
Help Support
Campus Resources
University AdvisingOnline Education
Make AppointmentChat / Cafe
(Advisor)
Make AppointmentChat / Cafe
(Advisor)
Student Advisors
The green light indicatesthat the user is online
and available for instant Cafe meeting
See the vCards of everyone on your class roster inside
the Cranium Cafe tab
Connect instantly with your professor, TA, or
fellow student
Schedule a Cafe for later
Read the bio on the vCard and decide which advisor is best for you
The Situation:
After several attempts to increase enrollment and the amount of advisement sessions, the numbers at Snow College continued to drop. Meetings with advisers are crucial in higher education institutions — most importantly for student success, but also for enrollment and retention. Newly enrolled freshmen often fail to register for classes simply because they are overwhelmed or feel unsupported. The students who are most likely to complete their degrees feel connected with the campus and specifically with advisers. Students are also busier than ever as they constantly negotiate schedules with families, jobs, academics, and extracurriculars. Susan Larsen, Director of Academic Advising, discovered that many students struggled to fit an extra trip to campus in their schedules. So while the college needed advising to become more accessible, they were actually facing additional obstacles. It was at this point that the college began exploring options for online advising.
The Solution: Susan Larsen implemented Cranium Cafe and was ultimately impressed by “how easy it was to use” and she knew the importance of finding a FERPA-compliant solution. The college liked that it made advising more accessible to students without losing the benefits of an in-office appointment, so Cranium Cafe was soon implemented in the Academic Advising Department.
"Cranium Cafe has provided an option for us to academically advise students who live outside our local service area. We are confident that this method of advisement will be an asset to our students and to our Student Success Center."
Susan Larsen, Director of Student Services
Snow College Increases Enrollment with Cranium Cafe
RESULTS
30% More Face-to-Face Academic Advising
Emails and phone calls dropped while face-to-face
advising increased.
8% Increased EnrollmentThe human connection does
matter and makes a difference while advising students and
building relationships.
Cranium Cafe, LLC132 S 600 E, Suite 204
Salt Lake City, UT 84102801-935-4244
During the spring semester of 2015, Dr. Katy Evans taught two online English courses for Westminster College — a small liberal arts school in Salt Lake City — from her home in Massachusetts.In course A, Dr. Evans required that each student meet with her two times: the first about a third of the way into the semester, the second during the second-to-last week, when they were writing their final papers. In course B, students had the option to meet and discuss papers via Cafe or over the phone, but no students took her up on her offer.
On course B, Dr. Evans says: "I felt so out of touch with them. I don’t know what any of them looked like, I never talked to them, I didn't know if they were loving it or hating it, or what was happening or why. Then a bunch of people just stopped turning assignments in and responding to my emails. They just sort of slipped away and I had no way of pulling them back. My other class wasn't like that at all."
On course A, Dr Evans says: Everyone was really engaged on the discussion board, and whenever I talked with them in the Cafe and about their papers, they always talked about how appreciative they were of feeling like they were a part of a community.
"I felt like the teacher was here the whole time even though it's an online class."
A / B Testing of Cranium Cafe Results in 100% Course Completion
RESULTS
Course B - Without
65% Students Passed
19% Negative Comment
Course A - Cranium Cafe
100% Students Passed
0% Negative Comments
Cranium Cafe, LLC132 S 600 E, Suite 204
Salt Lake City, UT 84102801-935-4244
The Situation:
In addition to working full time, Samantha is a freshman and a distance learner at The Community Colleges of Spokane. She was struggling in her logic course and felt she couldn’t get the help she needed. She frequently played phone tag with her professor to ask questions, and the responses via email just confused her further. Samantha continued to work harder, but without the ability to discuss homework assignments with her teacher, her grade kept dropping.
The Solution: Samantha discovered the “Cranium Cafe” tab within her Canvas Courses. After some experimenting, she quickly learned how to initiate face-to-face meetings and work on documents uploaded to the collaboration board.
Samantha is pleased to announce that she passed her class, and credits her success to Cranium Cafe. “I used it once a week with my professor,” she says. “Prior to the Cafe I had never seen her at all, and this is the closest I can get.” Together, they worked through the concepts and marked up her homework sheets by uploading them to the collaboration board.
“I wish more teachers used Cranium Cafe,” she says. “I could definitely use the help in my biology class… and math! The drawing board is really good for math.”
Samantha, Spokane Falls Community College Student
Distance Learner Credits Her Success to Cranium Cafe
RESULTS
Course Completion Community college student
completes online course with the help of Cranium Cafe.
Student 100% Satisfaction Online student 100% satisfied
with online course since meeting her professor face-to-
face using Cranium Cafe.
Cranium Cafe, LLC132 S 600 E, Suite 204
Salt Lake City, UT 84102801-935-4244
The Situation:How do you engage more than 600 degree-seeking students from a single distance learning office?How do you create effective communication between more than 7,000 enrolled online students with their advisors?
The Solution:
Cranium Cafe offers an in-office experience to off-campus students. The video and meeting collaboration software provides easy options for advising distance learners. The instant chat functionality allows enrolled and prospective students fast and easy communication with their staff.
Cranium Cafe offers real-time advisement for prospective students in addition to degree seeking students. The Cranium Cafe team worked with Adams State to customize the interface to display on their website in an engaging way. Watts said this created “an aggressive form of marketing for students to use this feature.” After featuring the Cafe interface at the top of search results and their webpage, Adams State has seen amazing and effective results.
“Cranium Cafe has exceeded our expectations. We did not expect to be as busy as we were during our peak time of spring 2015 course registration. We are seeing that students who are using this feature seem to find it easy and convenient, and that is what we wanted for our students.”
Carissa Watts, Director of Student Services
Make Engagement More Convenient = Increased Student Advisement
RESULTS
On Average:
28% more face-to-face advisement which leads to
5% enrollment increase.
Students Are More Prepared
Human engagement enables exchange of information
which increases the quality and accuracy of enrollment.
Cranium Cafe, LLC132 S 600 E, Suite 204
Salt Lake City, UT 84102801-935-4244