what do i want from my ibm software?

22
I am an IBM Software Customer

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Post on 25-May-2015

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What do customers want from their IBM software?. Deployment itself is only the beginning, so how do some customers get maximum value right through the software lifecycle - bringing down costs in the process. Read on to learn more.

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Page 1: What do I want from my IBM software?

I am an IBM Software Customer

Page 2: What do I want from my IBM software?

I need my software to help my business be successful

Page 3: What do I want from my IBM software?

I need my software to be current and supported

Page 4: What do I want from my IBM software?

I want to be confident that my environment is stable

Page 5: What do I want from my IBM software?

I want to be alerted to potential risks and the impact to my environment

Page 6: What do I want from my IBM software?

I need to reduce the time to resolution of support issues

Page 7: What do I want from my IBM software?

I want relevant filtered documentation to reach my teams as soon as it is available

Page 8: What do I want from my IBM software?

I need guidance on appropriate upgrades and fixes

Page 9: What do I want from my IBM software?

I want a trusted advisor who understands how my infrastructure works

Page 10: What do I want from my IBM software?

I need someone to be my voice inside IBM

Page 11: What do I want from my IBM software?

I want an experienced IBM advisor to help me plan trouble-free deployments

Page 12: What do I want from my IBM software?

I need my employees to have the right software configuration skills and product knowledge

Page 13: What do I want from my IBM software?

I want to stay ahead of the competition

Page 14: What do I want from my IBM software?

I want an IBM single point of contact

Page 15: What do I want from my IBM software?

I want an allocation of IBM on-site days

Page 16: What do I want from my IBM software?

WHY?Because this is how I get maximum value from my IBM software solutions.

I am a satisfied customer, I am an IBM Accelerated Value

customer

Page 17: What do I want from my IBM software?

The IBM Software Accelerated Value Program

Optimizing your IBM software solutions, helping to bring a steady-state environment, and taking action to help make you competitive, successful, cost-effective and productive.

Page 18: What do I want from my IBM software?

The IBM Software Accelerated Value Program

How much smarter could you be working?

Page 19: What do I want from my IBM software?

The IBM Software Accelerated Value Program

Knows your environment

Comprehends your products

Understands your goals

Appreciates your challenges

Leverages experience

Page 20: What do I want from my IBM software?

The IBM Software Accelerated Value Program

Interconnects with IBM teams

Applies knowledge and experience

Researches personalized information

Accesses up to the minute and pre-published data

Delivers recommendations

Page 21: What do I want from my IBM software?

The IBM Software Accelerated Value Program

Delivers answers

Expedites results

Lowers risk

Prevents issues

Reduces costs

Empowers teams

Page 22: What do I want from my IBM software?

IBM Accelerated Value makes a difference

Find out more

ibm.com/software/support/acceleratedvalueTwitter: @IBMSoftwareValuContact: [email protected]