What is a ServingMinds?A multimedia Contact Center based in Nepal. ServingMinds is one of the first Multimedia Contact Center in Asia, setup to do outsourced business in English speaking countries such as North America, UK, Australia and New Zealand.

www.servingminds.com

What is a Multimedia Contact Center?

It is a contact point between a company and its customer. Besides phone, today’s contact center use web-integrated services such as e-mail, chat, VoIP, video conferencing, URL push, co-browsing, IVR, and fax to interact with customers. Contact center is used for the purpose of sales, marketing, customer service, technical support and for other specialized business activity.

•Core competency

•Cost

•Retention

•Quality of manpower

•New and Changing Technology/internet

Why do companies outsource Contact Center activities?

Europe earth station

ServingMinds

USAUSA

Telco

NepalNepalTrans Atlantic fiber optics

Satellite

customers agents

Phone

FaxFax Phone

Internet

Internet

Direct link to satellite through rooftop dish

How does ServingMinds response to these issues?

• Cost– 40 to 60% less

• Retention– very high retention rate

• Quality manpower– availability of graduates

• New/changing technology– easy access to new technology and software technicians

Problems we faced and solutions we had

Problem SolutionMarketing/contact in target market

Internet marketing / consultants / wholesalers

Quality Training / ISO / Six sigma /

Experience Contract with experienced manager / process manager

Country brand Association with international brands

Present Situation

• Local Jobs– Nepal Levers, Thompson Nepal, McCann-Erickson

• Wholesalers/Consultants– US, UK, and Australia

www.servingminds.com