what's the big deal about electronic signatures? | sugarcon 2011
DESCRIPTION
Electronic signatures have the power to transform your business and reduce your sales cycles by 30-50%. eSignatures can be your 'secret weapon' in closing deals faster, improving sales performance, and generally making it easier for your customers and partners to do business with you. This session will cover -- key customer case studies which highlight specific ROI that companies of all sizes have achieved by using cloud based contracting, ways to identify if cloud based contracting is right for your organization, how to apply esignature technology and when, and how to deal with any internal objections around bringing electronic signatures to your business. Presented by Eran Aloni, VP Products, EchoSign, at SugarCon 2011TRANSCRIPT
© 2005-2011 EchoSign, Inc. All Rights Reserved
What's the Big Deal about Electronic Signatures?
EchoSign eSignatures for SugarCRM
© 2005-2011 EchoSign, Inc. All Rights Reserved
Eran Aloni
VP Products
EchoSign Inc.
© 2005-2011 EchoSign, Inc. All Rights Reserved
• Sign, Track and File, On The Web -- In One Click
• 37,000 paying customers and 3,000,000 users• 5 year track record across F500 and Web Leaders
• #1 highest ranked on web (Alexa/Comscore/Compete)• #1 highest rated on Salesforce ‘06, ’07, ‘08, ‘09, ‘10• #1 installed app for NetSuite• … and SugarCRM integration is now available!
• The choice of the web: Google, Dell, Facebook, Intuit, Groupon, Netsuite, Citrix, Time Warner Cable, Comcast, Qualcomm, VMware, AMEX, Dow Jones …
EchoSign: Who We Are
© 2005-2011 EchoSign, Inc. All Rights Reserved
EchoSign: The Way the Web Signs
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Create and Send an Agreement
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Let your customer sign any time, any where, in any language
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Sign the Way You Want
… Web Mobile Fax
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Track in Real Time, File in Sugar CRM
© 2005-2011 EchoSign, Inc. All Rights Reserved
Why should I use e-Signatures?
© 2005-2011 EchoSign, Inc. All Rights Reserved
© 2005-2011 EchoSign, Inc. All Rights Reserved
2011: You Run Your Business on the Web
© 2005-2011 EchoSign, Inc. All Rights Reserved
Top 5 Reasons to use e-Signatures
• Immediate ROI - Close more deals, close deals faster– Get agreements signed in minutes instead of days
• Increase efficiency– Eliminate contracting overhead, let your team focus on their core competencies.
• Get complete visibility into the signing process
– No more lost faxes, no end-of-quarter anxiety– Know exactly how your team performs
• Streamline and automate your contracting processes– Easily achieve compliance across your entire team– Automate contract creation and execution
• Go green
© 2005-2011 EchoSign, Inc. All Rights Reserved
What are Customers Saying?
© 2005-2011 EchoSign, Inc. All Rights Reserved
• 5,000+ users• 250,000+ agreements a year for 4+ years
• Saves 5 Man Hours/Week /User for over 5,000 Users
• Reduced average contract closing rate from over a week to under 60 minutes
© 2005-2011 EchoSign, Inc. All Rights Reserved
• Sales, Sales Operations, ‘Traffic’Pre and post-sales order processing
• 92% Contracts Signed in Under 1 Hour
“The sales team has more time to sell. In addition, EchoSign helps with internal accountability.”
“We don’t lose paperwork and our account reps describe EchoSign as a “tool that they cannot live without.””
Michael Hills, VP & GM, Comcast Spotlight, Pittsburgh Region
© 2005-2011 EchoSign, Inc. All Rights Reserved
• Full quote-to-deployment workflow integration
• Average time to sign of 79 minutes• Reduced sales travel time in half
“We have seen agreements signed by the customer in real time.”“Sold-to-Revenue cycle is much shorter, with billing and service provisioning happening much faster”
Howard Stall, Director, TSG Commercial Application
“The ability to standardize across our divisions, as well as with our customers, is also important.”
Dale Fox, VP, Commercial Operations.
© 2005-2011 EchoSign, Inc. All Rights Reserved
• Part of company-wide paperless, green initiative
• E.g. Provider Group Agreements Renewal– Mass sending of personalized contracts (Merge&Send) to thousands of providers at
a time replacing print-envelope-stamp process through US Mail.
“...decrease contract processing time from three weeks to one day on average”
“Aetna and participating physicians, hospitals and other health care facilities will also have significant savings in paper and postage”
“We continue to make it easier for health care professionals to do business with us, and we are helping create a healthier environment.”
Paul Marchetti, Head of National Networks and Contracting Services
© 2005-2011 EchoSign, Inc. All Rights Reserved
Citrix
Since using EchoSign, Citrix HR has hired over 800 employees using EchoSign. In addition, about 750 status change forms have also been signed via EchoSign.
“Everything that we used to measure in weeks is now measured in 1-2 days.”
“What differentiates EchoSign is ease of use and great customer service.”
“EchoSign is incredible!”Rich Berger, Senior Director, Global HRIS
Citrix is expanding its use of EchoSign to contract compliance, finance and sales contracts.
© 2005-2011 EchoSign, Inc. All Rights Reserved
And what are SMBs Saying …
“Save $100K Annually (Over the Competition)”
“Reduced Cancellations from 10-15% Down to 2%”
“Decrease Cancellations and Save $13K Annually”
“Contract Attrition Rate Dropped by 25%”
“Reduced Invoice Cycle by 2-3 Days”
© 2005-2011 EchoSign, Inc. All Rights Reserved