why matrix

Warm Welcome

Matrix – Corporate Overview Matrix At a Glance Business Domain and Product Line Quality Policy Awards & Recognition Global Customer Base Customer Accolades

Matrix – The Perfect Business Proposition Extensive Market Research Competent Product Research Responsive Technical Support Hassle free After Sales Support Optimized Business Processes Enhanced Customer Value for Money

AGENDA

Matrix At a Glance

Corporate Office Area of 20000 sq. ft. Departments:

Marketing Sales Sales Coordination Human Resource Technical Support Commercial

Factory Area of 40000 sq. ft. Capacity: 1,500,000 Line Units Departments:

Production Plant Quality Control Packaging & Dispatch

Matrix At a Glance

Training CenterCapacity of 76 SeatsAudio-Visual Training Facility

Research & Development Center Area of 20000 sq. ft. More than 35% Human Resource in R&D Departments:

R&D Designing Sourcing

Diverse Business Domains with Vertically integrated business processes from

Designing to Production and Sales

Over 50 Telecom Products

Extensive R&D Experience of more than 200 Man Years

Global Product distribution through over 500 Channel Partners

Global Customer Base of over 150,000 Satisfied Customers

Successful Installation of over 1,500,000 Line-units all over the world

Over 15,000,000 Calls Connected Every Day across the globe

Growing at over 1500 Line-units a Day

Global Footprint: Asia, Europe, Africa, North America and South America

Quality Certifications: ISO, CE, FCC, TEC, RoHS

Matrix – The Company

Business Domain - Telephony

SMB PBX

Range of switches to meet the diverse and specific needs of Small and Medium Businesses.

SMB PBX

Range of switches to meet the diverse and specific needs of Small and Medium Businesses. ETERNITY PE Series

ENTERPRISE PBX

Range of enterprise grade switches to meet the diverse and specific needs of Medium and Large Enterprises.

ENTERPRISE PBX

Range of enterprise grade switches to meet the diverse and specific needs of Medium and Large Enterprises. ETERNITY GE & ME Series

SOHO PBX

Range of switches to meet the diverse and specific needs of SOHO and Residential applications.

SOHO PBX

Range of switches to meet the diverse and specific needs of SOHO and Residential applications.

PROTON & VISION Series

ETERNITY NE Series

PBX Products


PLCC EPAX

Specially designed range of PBXs for Power Line Carrier Communication (PLCC) Applications.

PLCC EPAX

Specially designed range of PBXs for Power Line Carrier Communication (PLCC) Applications.

USER TERMINALSUSER TERMINALS

SETU VP Series IP-Phones

EON Series DKP

PBX Products

HOSPITALITY PBX

Specially designed range of PBXs for Hospitality Applications.Equipped with special features required for the Hospitality industry.

HOSPITALITY PBX

Specially designed range of PBXs for Hospitality Applications.Equipped with special features required for the Hospitality industry.


VoIP GatewaysGateways to enable modern businesses to avail benefits of new age IP network for cost saving and better quality.

•VoIP-FXO-FXS Gateways•VoIP-PRI Gateways•VoIP-GSM-FXO-FXS Gateways

VoIP GatewaysGateways to enable modern businesses to avail benefits of new age IP network for cost saving and better quality.

•VoIP-FXO-FXS Gateways•VoIP-PRI Gateways•VoIP-GSM-FXO-FXS Gateways

VoIP-FXO-FXS Gateway

VoIP-GSM-FXO-FXS Gateway

GSM GatewaysGateways to enable modern businesses to avail benefits of Mobility through GSM network for seamless connectivity inside and outside organization.

•GSM-FXO-FXS Gateways•GSM-BRI Gateway

GSM GatewaysGateways to enable modern businesses to avail benefits of Mobility through GSM network for seamless connectivity inside and outside organization.

•GSM-FXO-FXS Gateways•GSM-BRI Gateway

VoIP-PRI Gateway

GSM-BRI Gateway GSM-FXS Gateway

Gateway Products


Terminal Products

Analog Telephone Adaptors (ATAs)

Range of feature rich ATAs to enable existing telephone systems infrastructure users to avail benefits of IP network.

Analog Telephone Adaptors (ATAs)

Range of feature rich ATAs to enable existing telephone systems infrastructure users to avail benefits of IP network.

SETU Range ATA

Fixed Cellular Terminals (FCTs)

Range of FCTs to enable users to reap benefits of seamless mobility.

•FCT for Voice Applications•FCT for Data Applications•FCT for Voice + Data Applications

Fixed Cellular Terminals (FCTs)

Range of FCTs to enable users to reap benefits of seamless mobility.

•FCT for Voice Applications•FCT for Data Applications•FCT for Voice + Data Applications

SIMADO Range FCTs

Business Domain - Security

Electronics Security & Surveillance Sytems

Access Control Systems

An adaptive, modular, scalable and function-rich Time-Attendance and Access Control solution designed for SOHOs, SMBs, SMEs and Large Enterprises.

Access Control Systems

An adaptive, modular, scalable and function-rich Time-Attendance and Access Control solution designed for SOHOs, SMBs, SMEs and Large Enterprises.

Fire Alarm Panels

Reliable electronic security device for the early detection of Fire inside offices and to protect organizations from catastrophic losses.

Fire Alarm Panels

Reliable electronic security device for the early detection of Fire inside offices and to protect organizations from catastrophic losses.

Quality Policy

The Goal of Matrix Team is to deliver world-class telecom and security products and services to its customers through continual improvements in technology and processes.

Matrix Quality Policy

Awards & Recognitions

Reader’s Choice Award – PBX/KTS2004, 2005, 2006, 2007, 2010

Excellence in Computer & Telecommunication Systems – 2007

Best Electronics Company2008, 2009

Best SSI Unit – 2008

Best Managed Company2009

Excellence in Professional Electronics – 2004

Matrix Global Presence

• MATRIX COMSEC• Global Footprint

Diverse Customer Base

Corporate

Bayer L’Oreal India

Du-Pont Pepsi

Garnier Laboratories Raymond

Hindustan Lever Samsung Corporation

Johnson & Johnson SmithKline Beecham

Manufacturing Units

ABB GEC Alstom

Alfa Laval Grindwell Norton

Bajaj Auto Indian Oil Corporation

Bharat Petroleum Larsen & Toubro

Carrier Aircon McDowell’sInstitutions

Indian Space Research Organization (ISRO)

US Embassy, Mauritius

World Bank, Ghana

Annamalai University, India

Hospitality

Estuary Islands, India

Grand Cambay, India

Hotel Centrum, Poland

Telecommunication

Hutch (Vodafone)

Reliance Infocomm

Tata Telecom Services

Service Industry

American Express

Blue Dart Express

National Bank of Abudhabi

Pentasoft Technologies

PricewaterhouseCoopers

State Bank of India

Standard Chartered

Writers Corporation

Customer Testimonials

“We are using Matrix EPABX TEAM-416 system from last three years. The performance is flawless and we highly recommend Matrix Products to our various clients, whom we care to mention as satisfied owners of your systems ...”

SAMSUNG CORPORATION, India

“We are using Matrix EPABX TEAM-416 system from last three years. The performance is flawless and we highly recommend Matrix Products to our various clients, whom we care to mention as satisfied owners of your systems ...”

SAMSUNG CORPORATION, India

Product Performance & Reliability

“We had purchased a Matrix EPABX Vision 308 three years back. We highly appreciate the product quality and the prompt response received from the channel partners...”

DR. REDDY’S LABORATORIES, India

“We had purchased a Matrix EPABX Vision 308 three years back. We highly appreciate the product quality and the prompt response received from the channel partners...”

DR. REDDY’S LABORATORIES, India


Cost Savings

“We have installed around 30 GSM FCT Routers at our site. Since then we are saving around Rs. 4 Lacs per month. We have purchased 10 more FCTs and are sure of further cost reductions. The response and service offered by the Matrix team is excellent. Keep it up...”

ESSAR STEEL, India

“We have installed around 30 GSM FCT Routers at our site. Since then we are saving around Rs. 4 Lacs per month. We have purchased 10 more FCTs and are sure of further cost reductions. The response and service offered by the Matrix team is excellent. Keep it up...”

ESSAR STEEL, India

“…Matrix GSM Products has helped us to reduce our telecom cost by almost 20%...”STANDARD CHARTERED, Indonesia

“…Matrix GSM Products has helped us to reduce our telecom cost by almost 20%...”STANDARD CHARTERED, Indonesia


"We have been using Matrix Focus since last four years. Till date the system is working brilliantly and the after sales service received is very prompt and efficient...”

BAJAJ AUTO LTD., India

"We have been using Matrix Focus since last four years. Till date the system is working brilliantly and the after sales service received is very prompt and efficient...”

BAJAJ AUTO LTD., India

After Sales Service

Customer Delight

“We are using Matrix EPABX with 40 Ports. We found the system to be very efficient and the after sales services are very prompt. We strongly recommend others to go for Matrix range of EPABX Systems ... ”

L’OREAL, India

“We are using Matrix EPABX with 40 Ports. We found the system to be very efficient and the after sales services are very prompt. We strongly recommend others to go for Matrix range of EPABX Systems ... ”

L’OREAL, India

“We purchased Matrix Focus four years back. The system is working very well and is found trouble free. The after sales service support is also excellent and we would be glad to recommend these products to any prospective customer...”

ANNAMALAI UNIVERSITY, India

“We purchased Matrix Focus four years back. The system is working very well and is found trouble free. The after sales service support is also excellent and we would be glad to recommend these products to any prospective customer...”

ANNAMALAI UNIVERSITY, India

Extensive Market Research

Equipping customers for future trend

Competent Research & Development

Ensuring the best product performance

Responsive Technical Support

Immediate Problem Solving

Hassle free After Sales Support

Enhancing the Customer Experience

Optimized Business Processes

Increasing customer efficiency and effectiveness

Enhanced Customer Value for Money

Long term business association

Matrix – The Perfect Business Proposition

Extensive Market Research Dedicated Product Management Team has close interaction with End-Customers and

Industry at the large Keeping track of global trends

Identifying and incorporating the Changing requirements of End-customers

Infusing Product Innovations

End-Customer requirements – First priority of Product Design Enables Matrix customers to reap benefits of advance features and latest communication

technologies

Identifying Future-proof Products – Protecting the CAPEX Flexible configuration offer high scalability

Minimizing the requirement of external products – advanced built-in features incorporates

functionality of various devices in a single device


Competent Research & Development Focus on Product Innovations

Product innovations Immediate Response to feedback and suggestions of Market research team

Immediate Response to feedback and suggestions received from end-customers regarding new

feature or new product

Flexibility of customer specific solution in certain cases – the cutting edge advantage over

competition

Early identification and development of globally changing requirements of end-customers

R&D Competency Around 30% of human resources allocated to R&D Activities

Over 200 man-years of Experience in developing Telecommunication Equipments

Extensive Experience of working on new technologies and globally recognized standard

protocols


Responsive Technical Support Qualified and Experienced team of Technical support engineers

The Ever Responsive attitude of the technical support department of Matrix has delighted customers

through anytime and anywhere support by various means. 24X7 availability of technical support team through Phone, E-mail, Chat and Fax

Remote product upgrade support through FTP

Live-chat support through web-site

Protection from business loss due to Reduced down-time: The quick problem identification capabilities and ability to offer varied solutions to any operating

or configuration problems in no-time

Enabling Customers to resolve problems on own: Reduced need of technical guidance for product configuration and basic trouble-shooting through

Carefully prepared Manuals, Technical Mailers and Frequently Asked Questions (FAQs);

covering details of all features and configuration of each product and basic trouble-shooting

guide.


Hassle Free After Sales Support Easy on-line activation of various feature Licenses

On-line product firmware upgrade through FTP

Easy and hassle free claims of Warranty and Replacements

Prompt Repairing with Nominal Spare Costs

Long term Availability of spares

Optimized Business Processes Ensures timely shipment and installation of products to end-users

Calculated product analysis and forecast ensure product availability anytime and anywhere

Wide network of channel partners ensures availability of products and services anywhere

Detailed Customer Records facilitate hassle free claims of warranty and replacements

Timely completion of various research and marketing projects ensures the best product at the right

time in market – keeping end-customers in-line with the global practices


Enhanced Customer Value for Money Reduced Total Cost of Ownership:

Scalability & Flexibility of diverse network interfaces Nominal repair charges Economical spares Wide alternatives of end-terminals and associated products Common protocols and standards supported devices

Increased Return On Investment: Reduced down-time due to operating/handling failure Prompt technical support Exhaustive reference documents minimize need of external support Advanced features and product innovations eliminate need of additional devices

Protecting Customer CAPEX by future-proof products Saving Customer OPEX by advanced feature reach telecommunication solutions


Thank You

why matrix

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