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Page 1: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including
Page 2: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including
Page 3: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Wild Generational Shifts

Page 4: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including
Page 5: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

The Affect of Generation Y on Technology

Privacy Concerns are Broken Down

Ownership is Not as Important

Reduction of Deep, Lasting Relationships

Single Employer Loyalty is Diminished

Page 6: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

A Futurist View

Page 7: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Innovation The Olde Way

Page 8: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Delicious Failure

Page 9: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Automated Vehicles As A Channel

Page 10: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Agent-Backed Drones

Aaaaaaint No Package Delivery!!

It’s the Government I Tell Ya!!

Page 11: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Medical and Emergency Drones

Page 12: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Artificial Agents and Blended AI

Page 13: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

A.I. Synthetic Content

Page 14: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including
Page 15: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including
Page 16: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Future-Proof

Architecture & Systems

Page 17: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Slow Emergence

Page 18: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Slow Emergence

Page 19: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Slow Emergence

Page 20: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Commoditization Characteristics

Scalability & Resiliency

Continuous Delivery

Universal Reachability

Simple & Intuitive

Open & Public APIs

Page 21: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Instant Scalability, Unprecedented Reliability

Page 22: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Immediate Delivery of Updates and New Functionality

Page 23: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Why Exponential Matters

Page 24: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Technology Adoption Is Increasing Exponentially

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96 Million mph @ Cloud Scalability

Page 26: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

The Exponential Curve

Experience

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Blended A I

Automated Vehicles

50 Billion IOT

Devices

Synthetic Voice

Drones

PredictiveSensors

MachineLearning

AugmentedReality

Page 28: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Blended A I

Automated Vehicles

50 Billion IOT

Devices

Synthetic Voice

Drones

PredictiveSensors

MachineLearning

AugmentedReality

Page 29: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

The Exponential Curve Experience

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From 0 to 2020 in 45 Minutes

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TODAY OR TOMORROW

◉ Find Out More About Kate – Our Artificial Intelligence Initiative

◉ Sign Up for a Free Trial of PureCloud

WHEN YOU ARE BACK AT THE OFFICE

◉ Ask Your Genesys Rep About Outbound Including SMS

Today + Today = Tomorrow

Don’t Get Left Behind

Start Capturing Moreof Your Market

Page 32: Wild Generational Shifts · Artificial Intelligence Initiative Sign Up for a Free Trial of PureCloud WHEN YOU ARE BACK AT THE OFFICE Ask Your Genesys Rep About Outbound Including

Don’t Call Us – We’ll Call YouThe Shifting Market of Millennials

Chip McCoy, Director Solutions Strategy, Genesys

Abi Chandra, Cloud Evangelist, Genesys

Chris Connolly, Vice President of Global Strategy