WirelineManager Product Brief Managing mobile and cutting costs

GSG’s WirelineManager gsgtelco.com

WirelineManager streamlineswireline lifecycle management

Built from the ground up as a modular yet integrated business process management solution, GSG’s WirelineManager is a suite of cloud based applications and services that streamline Wireline Lifecycle Management (WLM).

The WirelineManager platform combines diverse telecom data and orchestrates hundreds of tasks required to efficiently manage inventory, expenses, contracts, ordering and help desk activities. Through this integrated technology platform, business clients get a “single pane of glass” view of their entire wireline infrastructure.

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GSG’s WirelineManager gsgtelco.com

Five key benefits WirelineManager’s suite of applications are the best in the industry for enabling five key business benefits:

No more juggling

Managing wireline assets, services, and costs is a juggling act. It involves hundreds, sometimes thousands, of complex processes that are tedious, error-prone, and time-consuming, as well as a seeming endless stream of paperwork. We’ve seen these tasks handed to staff who’ve had to dedicate a couple of days per month on them, when they could’ve been concentrating on their organization’s core business instead.

WirelineManager automates these necessary actions. It draws from a complete inventory of your telecom assets, agreements with carriers, invoices, and HR records to carry out the operations that keep your voice and data services running efficiently and cost-effectively, freeing your administrators to focus on driving results for your organization.

Greater visibility

“What am I looking at?” That’s a question we’ve heard from people who’ve been presented with the documents and data that come with managing telecom for organizations once they get past a few hundred employees. Everything, from contracts to billing to services, becomes more complex, and it’s hard to make sense of it all, never mind sensible decisions.

WirelineManager’s applications take this telecom-related data and turn them into useful, meaningful, actionable information to the people who need them. From a single portal, you get a comprehensive summary view of all telecom assets and costs across geographies and business units. It even provides recommendations based on your data and our telecom industry expertise. Backed by these insights, you’ll have greater visibility into your telecom environment and be able to make decisions more effectively.

Cost optimization

According to Gartner, telecom services is the largest part of the global IT budget, account for 43% of spending. That’s 50% larger than IT services, twice the spending on devices (which includes mobile devices), 4 times the spending on enterprise software, and 10 times the spending on data centers. As the largest slice of the IT budget pie, telecom is the first, best place to look for efficiencies and opportunities.

WirelineManager’s proprietary software, backed by its powerful inventory system, extensive data analysis and deep telecom expertise, optimizes service provider costs, identifies billing and service delivery errors (which are often in the carriers’ favor), and right-sizes accounts to usage patterns.

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GSG’s WirelineManager gsgtelco.com

Unlimited flexibility

Things change. As they do, so will your telecom needs.

WirelineManager is designed with change in mind, to meet the telecom management needs of today as well as tomorrow. You can select only the applications you need, whether it’s inventory management, invoice management, cost reduction, or ordering and fulfillment, and add or remove them as your telecom requirements change.

Plays well with others

No application is an island anymore. In order to be truly effective, applications need to integrate with other systems.

WirelineManager connects seamlessly with third-party applications including leading procurement, service desk and network management tools, so you’re not doing a lot of redundant work just to manage your telecom system.

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GSG’s WirelineManager gsgtelco.com

WirelineManager’s applications

WirelineManager features several distinct applications to address a diverse set of business initiatives that can be deployed as your needs dictate. You can deploy any combination of applications or all of them to create a complete Wireline Lifecycle Management solution.

Inventory Manager

You can’t properly manage your telecom without a comprehensive inventory of your wireline telecom assets. Inventory Manager maintains a detailed, consolidated, real-time inventory of all corporate equipment and lines, right down to the level of individual circuits, allowing you to:

• Assign inventory and associated costs to specific locations, departments, cost centers and even individual employees.

• Obtain the necessary inventory information required during provisioning and repair.

• Give the right level of access to inventory information to various stakeholders, based on their rank, role, and responsibilities.

Contract Manager

A good portion of managing your relationship with your service providers is managing your contracts with them. Contact Manager organizes your contracts in a central location, which in turn makes it possible to:

• Ensure that all your services and accounts remain under a negotiated contract.

• Search through your current services and match any specific one to the corresponding contract.

• Track your service providers’ commitment levels.

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GSG’s WirelineManager gsgtelco.com

Invoice Manager

Are you paying your service providers the right amounts at the right times? With Invoice Manager, the answer is always “yes”. It ensures that you receive and process invoices in a timely fashion, meaning that you can:

• Ensure that payments are made on time and eliminate late charges.

• Track spending trends over time and automate cost allocations by vendor, accounts, cost center, department, and other criteria.

• Give the right level of access to wireline spending information to various stakeholders, based on their rank, role, and responsibilities.

Audit Manager

Are you getting the biggest bang for your telecom buck? That’s what Audit Manager is for. It continuously monitors your wireline accounts and spending, alerting you of any irregularities or opportunities. With Audit Manager, you’ll be able to:

• Reduce wireline expenses associated with overbilling by vendors.

• Remove unnecessary charges for inventory, features, services, and third-party billing.

• Maintain a detailed history of vendor billing issues and resolutions.

Provisioning Manager

If you’re not managing MACD activity — that’s Move/Add/Change/Delete — of your circuits, lines, and equipment, it’s all too easy to lose control of your telecom system. Provisioning Manager manages this process, allowing you to:

• Properly coordinate the addition, removal, or change of any wireline asset or service.

• Ensure that all orders and changes adhere to corporate policy.

• Automate procurement approval requests, reducing red tape and time spent.

Service Manager

Telecom downtime is business downtime. Service Manager gives your people what they need to get back up and running, by initiating and tracking services requests so that:

• Issues are logged and handled with service level agreements, with the right service at the right price.

• Data-gathering and research required to resolve service repair calls is minimized.

• Users have access to guides and self-help collateral for WirelineManager, the procurement process, company policies, and frequently asked questions.

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GSG’s WirelineManager gsgtelco.com

About GSG

Founded in 2003 by telecommunications industry veterans, GSG is a global leader in communications lifecycle management and enterprise mobility management/mobility managed services.

We combine proprietary business intelligence tools with the experience and know-how of dedicated telecom domain experts to help businesses solve their toughest telecom management and expense challenges.

Our platform is a modular “software as a service” (SaaS) solution that supports the full lifecycle needs of telecommunications management. This always-on, always-updated, accessible-anywhere platform supports a suite of applications that lets you manage, streamline, and optimize your telecom operations. These applications orchestrate hundreds of tasks and the related data required to operate your telecom department, integrating actual telecom platforms and processes along with that data to help organizations make the most of their telecom equipment, services, and budget.

Our open, modular platform goes beyond providing telecom management software; it also integrates with a wide array of different applications, such as MDM, workflow management, HR and financial systems. This functional, flexible approach makes it possible to build custom solutions that are tailored to fit an organization’s specific needs, and unleash the full potential of their telecom system.

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