work ethics and habits of effective persons

7/30/2019 Work Ethics and Habits of Effective Persons

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UNIVERSAL INSIGHTS forMANAGEMENT

WORK ETHICS & HABITS of

EFFECTIVE PERSONS

Managing through WisdomVIVEKMANAGEMENT


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Ramakrishna Mission,New Delhi

Sunil Kumar, Coordinator, SelfDevelopment programmes

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MANAGING WITH WISDOM

1. Effective habits, Creativity, Systems, &Role Clarity

2. Summary: Understanding Self , SensePerception & Mind Control

3. Work Ethics

4. Role as Ethical Decision maker

5. Law of Work & Managing Responses

6. Habits of Effective Persons


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Effective habits & Systems:

Role Clarity


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Individual and organizational

Effectiveness1. Effectiveness depends upon our ability to

respond positively and creatively, to each andevery situation & in the Higher/Right direction.

2. For positive responses and for reducing stress,we need a calm mind.

3. Effectiveness is a function of a CalmMind and

a Holistic Worldview, which give rise topositive attitudes to work and life, which thenresults in appropriate action in each and everysituation.


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IQ+EQ+SQ: CALM Mind gives

CREATIVITY (Right Brain)4. Unless we practice Self-development processes

on a regular, daily basis we cannot really reduce

stress and calm the mind for appropriate &effective responses

5. Understanding the Principles for a Holistic

Worldview and Learning the Self-development

Processes for a Calm Mind can enhancePersonal Effectiveness, and this will lead to

Work ethics.


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Approaches to be creative

What role does innovation play in your org

What guides the innovation effort

What was your most recent creative idea

How widespread is spirit of creativity

An Idea person; Action person; Processperson; People person. Are you in flow

Telephone operator; Airline Loaders.


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My work linked to a great cause

expands my role I survey. Why is my work important? It

informs. Why? We learn population

growth? Why? Govt can provide funds.Why? Welfare. So, I work for welfare of

society. Higher cause!

Officer: not bossing but help best results;Auto people: travel in safety; Golf Gardner:

Best rounds; Bfast: Bright Start to the day


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Fix even 5 minutes to think of work,

plans, critique, What if, new ideas Is there a better way, different way. Ask

questions, Why, Be curious. We are fixed in

what we know & believe to be true that welimit to option right in front & ignore other

possibilities.

Hansei: Regular Reflection. Review results.Not fault finding but what is learnt. What

was to happen; what did; Why difference?


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Management & Our role as Public

officers & as leaders of Society The Public/Corporate sector, managers,

executives are the leaders of society today.

Whatever the leaders do that becomes thenorm for people to follow. Are we good rolemodels of Society?

Work done in the spirit of service & focuson higher good purifies the mind, is Ethics

Quality & Ethical mind-set has to be developed


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How do we define the quality of a

manager? How do we create them? Manager: Decision maker, Role Model,

Leader, Trainer, Problem solver and

Inspirer of men. Change-maker: A+B+C>RDissatisfaction with present+Shared Vision

of future+Agreed first step > Resistance

As one who Initiates & ImplementsChanges & Continuous Improvements in

Services, products, and Systems


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How to develop a Quality Mindset

for TQM in organizations? People Focus; Self-control; Respect for

others; Professional honesty; Openness

Continuous Improvements; Problem solving

approach, Quality & Excellence;

REENGINEERING: Creativity; Discovery;

Synthesis; Intuition; Strategy; Holistic

OPEN RIGHT BRAIN


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First fix the Direction; then walk the

talk; Actions>Goals>Vision Organizations exist in society to meet the

needs of people in society.

Profit is our compensation for service to

society. Prof. Ishikawa & Matsushita

Work & worship>Work as worship>Work

is worship; Work as service to God in man.


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Work is Meditation with Eyes

Open If a person learns to look upon all people as the

Lord, he cannot have feelings of anger, superiority

etc towards anybody. Working as Service to the Divine in individual

beings, he will have his heart purified and be

convinced in a short time that he himself is also a

part of the Lord, who is none else but the eternallypure, blissful, absolute.


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Conflict between Workplace & Home:

Separateness to Oneness WORK: 9-5 pm

Limits his role

Limits his output Least possible quality

Rights/demanding

Looks to rules

Avoids extra work Passes the buck

HOME: 5pm-9am

Expands/changes role

Finds creative ways Continuous Improvement

Serving/Giving

Initiative to do best

Volunteers help Does what is needed


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Conflict between Workplace & Home:

Separateness to Oneness Needs T&D/HRD/

Incentives/ motivation

to give quality, reducecosts, avoid waste

Demands comforts

like Son-in-law

Is a servant, feels like

a slave, Keeps

criticizing the boss

Because of feelings of

Oneness, love &

desire to do best doesit spontaneously

Does all types of work

on his own & adjusts

Even while sweeping

feels as boss or as the

king or queen


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VIVEKMANAGEMENT

Modern ManagementBuy-Sell Work

Conflict/Power

Give love, get dedicated work

Quantity+Quality

Give responsibility, get QQ

Least time/cost

Give autonomy, get all

Even his life


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Manager

Give money, get minimum output

Give love, appreciation, smile, get

dedicated workquantity/quality

Give responsibility, get performance -

quantity/quality, least time/cost

Give autonomy, get best results


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AN AVERAGE MANAGER

Attempts to lead a good life

Rich or poor his desires are never ending

Wants love, wealth, power; may get or not In either case is full of desires & fears

which are his motives for all actions

If he thinks, he realizes his ignorance of aim& fundamental issues of life, his role in theworld, etc.


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Role Clarity: Top, Managers, Workers, Supervisors

Managers to anticipate bottlenecks create solutions

Top: To dream, draw the Vision, Exploring theenvironment, challenges/threats, new areas,technologies, competition

Manager: i) Translate dream into Reality in termsof Projects ii) create the internal environment,systems, structures, values iii) Produce Performers-Withdraw from routine, T&D Supervisor to grow

Workers: To produce Results Supervisor: To solve problems of workers, not be

boss (technical, material/tools, psychological)


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Managers as Facilitators, Coach

1. Who are your Customers? Suppliers?

2. How can you satisfy them better?

3. How many people do you interact with in a

day?

4. How do they rate your performance?

5. Ask: What can I do to facilitate your work?


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Growth gives happiness

6. People want to Grow

7. What opportunities can you give to your

people for their growth?

8. Within your area of control, what can be

done to improve productivity?

9. How can you T&D your people?

10. Be a Cheerleader, not cat catching mice


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Sharing gains of Productivity

The more we improve quality, the more we

improve productivity, the more we produce,

the more we reduce costs and waste, themore we can all get, proportionately.

Can we evolve a way to give a practical

shape to this principle? Can we evolve anInnovative Scheme for Sharing the Gains

of Higher Productivity?


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Producers: Continuous improvement

in your area of influence, not in boss How many KAIZEN do you give per month

Taking corrective and preventive action in case of

errors, delays, wastages, rejects, rework, break-downs, accidents, indiscipline, or any other

undesirable incidents, and minimizing such cases.

Readiness to learn new skills, technology,

volunteering to use them. Helping each other Each member will maintain discipline, good conduct,

punctuality, time keeping, best work output.


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Manager

Maximize productivity/profitability

Provide data to groups on Costs, profits, wastages

and suggest ways Policies/guidelines to handle recurring problems

Look for emerging problems, challenges,

opportunities

Look for profit/productivity maximization, ideas,

solutions, oneness


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Supporting Systems for BEST

People should see point of change, agree

with it enough to try; Know what is to be

done & given skills to do it; See those inauthority doing it. If people believe in

overall purpose, they will try to change

Org: Reporting structure; operation process;measurement-set goals/perf. App/granting

financial rewards must match BEST


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All seniors to model BEST

Are org systems matching BEST expected.Train staff, but not reflected in PA system

We say: Give best,customer delight; but nothow & what does it mean at my work place.

To change mind-set, we need time to learn,reflect, experiment, apply in STEPS

Ask people to describe to others how theywill apply learning in their workplace


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Pyramid contains dead bodies!

From rigid structures TO small businessunits reward problem solvers who identify

problem, take charge, decide quickly, fix it Story: Director>Plot; HOD>Chapters,

Measure P&PA; what to do better,

HRD explains how PA will find high fliers& redraw career path. Top: 3 out of 10, 20%bonus, 1 bottom gets none, more>out


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Summary of 7th & 8th March 07

Understanding Self

Sense Perception & Mind Control


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Ramakrishna Mission,New Delhi Sunil Kumar, Coordinator, SelfDevelopment programmes 31

COMMON HOLISTIC VISION

FOR ALL MANKIND Each soul is potentially divine

The goal is to manifest this divinity within bycontrolling nature, external and internal

Do this either by work, or worship, or psychiccontrol, or knowledgeby one, or more, or all ofthese, and BE FREE

This is the whole of religion. Doctrines, or dogmas, or rituals, or books, or

temples, or forms, are but secondary details.


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Every Work can take me Higher towards

Perfection & joy or Lower towards Chaos &

misery I have infinite potential, divinity within,

which is my real Self. Self is the source of

all power, energy, life. My real Self is fullof Bliss and therefore I can never besatisfied till I regain my blissful nature.

My Self is enveloped by 5 coverings, which

have to be refined by doing my duties &quality Work, to allow me manifest my fullpotential & regain my ever blissful nature


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Summary:Unless I purify my mind through

good Choices, Thoughts, Words,Actions I cant express my full

potential for perfection & Bliss


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Calming the Mind:

Our instrument1. Both Emergency and preventive

measures are available to calm the

mind for an appropriate response.2. Understanding the Principles for a

Holistic Worldview and Learning

the Processes for a CalmMind canEnhance Effectiveness and this willbe the focus of our Program.


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Managing with Wisdom

Work Ethics


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LIFE HAS A PURPOSE &

WORK IS A MEANS TOREALIZE IT & BE PERFECT

ETHICS & HUMAN VALUES are

based on the worldview of

ONENESS & SUBJECTIVE

FOCUS


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Work Ethics is that action which can

guarantee success with Peace & joy

Effective Persons are those who choose

the Long term good instead of short term

pleasures & can create the environment,

systems & organizational structures

where people are inspired to strive for

the Best for the good of Society


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Work (Karma) &

Work Ethics: Karma yoga/religion Education for Work is based on the 3 Rs; Ethics

focuses on Life Skills by which I guarantee

success with joy Work is for Food, Clothing, Shelter, Promotion &

Status; Ethics focuses on Work as means to realize

my innate Perfection & Bliss by helping society,

too. Work focuses on Money & Desires; Ethics

focuses on long term good for whole humanity


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Above all not knowingly to do

harmHippocratic oath BE rests on assumption that business ought

to adhere to a socially responsible approach

to decision making BE is a practical exercise of critical thinking

where the goal is a corporate practice thatdoes not foster unnecessary social harm

BE is applied ethics; it involves taking puretheories, ideals, principles to Business arena


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Integrity

No one should be entrusted to lead any

org/business unless he has impeccable

personal integrity. Whats more, top-rung executives have to ensure that org.

they lead are committed to a strict code

of conductLouis Gerstner CEO,IBMIntegrity as single most value in a

managerChairman Unilever


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Role as Ethical Decision maker


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Role as Decision maker

1. As managers our primary function is to

CHOOSE between various alternatives.

2. We can solve ethical dilemmas better if

we see interconnectedness between Man,Organization, Nature and Society; Oneness

3. It is our responsibility to create not just

an ethical environment but a work culturewhere people can give their best & work

together for the good of society


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Choice before us

Two roads diverged in the woods and I, I

took the road less traveled by; and that has

made all the difference - Robert Frost Every moment two choices present

themselves to us; the wise men choose the

Long-term Good and attain perfection; butthe fools choose the Short-term Pleasant

and go round and round in darkness.


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Ramakrishna Mission,

New Delhi

Sunil Kumar, Coordinator, Self

Development programmes

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Joseph Badaracco,Prof. B.Ethics

Harvard on Ethical Dilemmas We create our destiny at those Defining

Moments when we must choose between

right & right We all experience situations where we are

faced with conflicting choices, between twoideals: quantity versus quality; time Vs cost

Decisions taken over many years forms thevery basis of our character.


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New Delhi



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Walking the Talk

How to make managers trained in practical,extroverted art of managing, learn to engage

in intuitive personal process of introspection Some searching questions can help change

our values and beliefs into action

In work place we have three types of choice

i)Personal: Who am I? ii) Org + personal:Who are we? & iii) Who is Org? Social role


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New Delhi



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Relationship between Man,

Organization & Society (Samaja) Man has Unlimited Potential; Purpose of his

Work & Life is to manifest his Full

Potential in & through his Daily Work Purpose of Business: Companies exist in

society for satisfying the needs (not wants!)of people in that society

Profit is the compensation you get for yourservice to society: Prof.Ishikawa/Matsushita


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New Delhi



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We are in a state of perpetual

purposelessness - Alvin Toffler We are creating & refining our maps every

moment depending upon our motives,

choices, thoughts, words and actions. To create a true map needs effort. More we

make efforts & try to know truth, the betterwill our map become.

Most people do not put in the effort; theirmap is narrow, misleading, false, limited


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Law of Work &

Managing Responses


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New Delhi



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Law of cause & effect;

action=reaction ACTIONS PRODUCE RESULTS

RESULTS CAN BE EQUAL TO; MORE

THAN; OR LESS THAN EXPECTATION

RESULTS ARE GOVERNED BY MANY

FACTORS BEYOND OUR CONTROL

WE HAVE CLAIM ONLY ON CHOICESOF OUR ACTIONS, NOT ON RESULTS


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New Delhi



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Calm mind is most effective

I have full control only on my actions

When I am not the only controller of results

it cannot be wisdom to link my happiness orgrief on results; they are not all in our hand

My effectiveness reduces if my mind gets

disturbed due to my feelings of elation/grief Keeping my mind calm can give best results


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New Delhi



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MANAGING RESPONSES I

Self Awareness: Witness, watch thoughts,

feelings & Emotions by standing apart

Use Independent Will: power to act not justreact, able to overcome tendencies & give

positive response; Can I keep promises, do

right?


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New Delhi



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MANAGING RESPONSES II

Use Conscience; Viveka, our opening to

wisdom, right Brain senses whats right

Use Creative Imagination: win-win; long-term good; Bahujan hitatye/sukhaye

Long term good over immediate pleasure

How many years ahead can I visualize

Cajole Mind like mother, teacher, police


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New Delhi



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Better control over events leads

to more joy & effectiveness Effectiveness depends upon my ability to respond

to each and every situation rightly

Response-ability = Responsibility

For appropriate response we need Knowledge,Positive Attitudes & Skill so that we can remaincalm, peaceful: So, Purity of Mind

Lack of control over mind, events, & bad use oftime leads to dis-ease, distress

We need calm mind for quality work or joy


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New Delhi



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Mind as our instrument for

decisions MIND is our only internal instrument, it is

restless, strong, obstinate, hard to control

By practice/detachment can be controlled Manas: Turned outwards; inputs data thru

senses, doubting, likes/hates, pain/joy

Chitta: Storehouse of all impressions:TWD All decisions are based on stored up data

I can change chitta only by counter TWD


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Habits of Effective Persons

Who says elephants cant danceLouis Gerstner; CEO, IBM (93-02)


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New Delhi



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Leadership for Excellence

Be Passionate about winning; Create highperforming culture; Set demanding goals,

measure results, hold people accountable Be Change agents, driving org to adapt, and

advance faster than competitors

Tackle problems personally not preside overwork of others, be visible every day withcustomers, suppliers, business partners


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New Delhi



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Not only do right things but do it better,faster, oftener, more productively

Praise, reward, cherish excellence

Create world class process. People do whatyou inspect, not what you expect!

No one should be entrusted leadership

unless he has impeccable personal integrity


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New Delhi



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Focus on execution

x 2 x 3; 24/7/365 Top have to ensure that the org/group they

lead are committed to strict code of conduct

Checks and balances; centralization Vs de-c Tough, but fair, even-handed. Playing

favorites, excusing some hanging others forsame offence, destroys morale & respect ofcolleagues.Bending rules making exception,just in this case - exception become rules


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New Delhi



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Sign in CEOs office

There are 4 kinds of people:-

1. Those who make things happen

2. Those to whom things happen

3. Those who watch things happen

4. Those who dont even know things are

happening


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New Delhi



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Responsible persons take charge

of themselves, their conduct To be responsible is a sign of maturity; to

own up, be answerable, be accountable

In order to be reasonable, responsibilitymust be limited to things within our power;

To be effective it must relate to ouroperation of that power. Immature Adampassed the buck to Eve, who passed it to theserpent. It made me do it; we give excuses


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New Delhi



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How to cultivate responsibility?

Only through repetitive actions Like most values, it is best developed and

exercised in harmony with other values

The more we practice and exercise, themore it becomes a habit; repetition > change

Sow a thought, reap an action; actions >habit > character > destiny

In self-development we become our discipleto control negatives: greed, anger, impulses


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The fruit of self control

Paul: The fruit of the spirit is kindness, joy,

generosity, love, peace, patience, gentleness

faithfulness, & self control; Galatian5.22/23 It is our ego which stops us from enjoying

the bliss of the divinity within, our real

nature. Duty & Excellence purifies ego Animal man>human being>divine man

work ethics and habits of effective persons

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