2NAVIGATING CHALLENGING DIALOGUESWorkshops by theOffice for InstitutionalEquity offer conversation tips.

4BUILDING ASTRONGER DURHAMTallman Trask III,Executive VicePresident, discusses Duke’s role in helping revitalize Durham.

5A PIECE OF THEAMERICAN DREAMDuke partners withlocal organizationsthat offer affordablehomeownership foremployees.

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WORKING@DUKE

wen Rogers hasaccumulatedthousands of

dollars in studentloans while working on abusiness technology degreeat North Carolina CentralUniversity.

A staff assistant inWomen’s Studies at Duke,she’ll be the first in herimmediate family to earn a four-year college degree.

“You have to givesomething up to get some-thing,” said Rogers, who is42. “I’ve given up severalyears of my life for this. I’vemissed family gatherings,movies with friends, goingout to dinner or goingshopping because I’ve hadto study or write a paper forschool. But today, withoutan education, you are notgoing to get very far.”

With a year and a halfof classes left, Rogers hopesto limit her future debt by tapping into a new tuition assistance program forDuke employees.

Beginning in January 2007, the newEmployee Tuition Assistance Programwill reimburse staff up to $5,000 peryear for tuition related to an employee’sjob or continued career growth at Duke.The benefit can be used for up to twoclasses per semester or quarter at anyhigher education institution in NorthCarolina that is accredited by theSouthern Association of Colleges and Schools – not just Duke.

The new benefit program evolvedfrom the 2003 recommendations ofthe Women’s Initiative, which called forgreater opportunities for professionaldevelopment. It is designed to providemore employees with an opportunity forprofessional development by offeringaccess to classes not offered at Duke or courses at local community or statecolleges with lower tuition.

A pilot program was launched in November 2004 to assess interest in a new benefit that provided tuition reimbursement for courses outsideDuke. The pilot results suggested broad interest in such a benefit. Under

the current benefit, whichonly covers courses at Duke,fewer than 300 employeesreceived more than $1.6 mil-lion for tuition expenses in2004.

Clint Davidson, vicepresident for Human Resources,said the new program, whichconsolidates the pilot and current Educational AssistanceProgram, is more than anaddition to Duke’s benefitspackage; it helps support Duke’slong-term staffing strategy.

“We want to invest in ourown people in ways that helpthem grow and develop butalso prepare them to fill criticalstaffing needs at Duke,” hesaid. “This program can helpenhance job satisfactionamong staff, while expandingthe internal pool of talentavailable for the future.”

Rogers, who has workedat Duke for nearly 20 years,believes her education will only

help her continued success at Duke. Shewas at the front of the line for the pilotprogram after her supervisor, LillianSpiller, brought it to her attention. Spillerhas supported Rogers’ education byusing flexible work arrangements toenable her to leave early or come in latefor classes.

“I got an e-mail about a pilot programwith limited funding,” Spiller said. “So,I told Gwen to call right now because Ididn’t know how much was available.”

Duke provided $100,000 for thepilot, but because of its popularity, theavailable funds were committed in aboutthree weeks. At the end of the pilot,more than 120 Duke employees receivedfinancial support for classes at DurhamTechnical Community College, NCCU,UNC-Chapel Hill, and N.C. State,among others.

Rogers received $468 through thepilot, and she was thrilled to learn that it

will return in January 2007. If approved, tuition for two of her classes eachsemester – up to $2,500 – could be covered completely by Duke.

SEE BACK TO SCHOOL, BACK PAGE

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New Duke Benefit Expands Professional Development Opportunities

Gwen Rogers, staff assistant in Duke Women’s Studies, will graduate from North Carolina Central University next

December. She sits on NCCU’s campus next to a statue of NCCU founder James Edward Shepard.

DUKE EMPLOYEE TUITIONASSISTANCE PROGRAM• Provides tuition reimbursement up to $2,500 for two

classes per semester ($5,000 annual maximum)• Classes must be related to job or continued career growth

at Duke• Classes can be at any North Carolina school accredited

by the Southern Association of Colleges and Schools –including Duke

• Must receive “C” or better for reimbursement• Two or more years of service required to be eligible • More information is available at <www.hr.duke.edu/

benefits/education> or call (919) 684-5600

If someone is going to pay for your tuition,

you’d be a fool not to take it.”—Gwen Rogers“

Apply within – Duke unveils new job applicant system Duke introduced a new Web-based applicant tracking system in late

July to improve the process of posting, searching and applying for

jobs. Applicants will see three points of entry – an image of three

doorways – on the Jobs section on the Duke Human Resources

Web site. Existing Duke employees, external candidates and nurses

have access to the same job listings. The new system also offers

improvements for hiring managers. They can post jobs within

30 minutes, read candidate resumes and track actions on applicants

online. Resumes posted since January 2006 have been transferred

to the new system, but all applicants are encouraged to access the

system to update their information.

Awards celebrate Duke valuesNominations for the 2006 Diversity and Teamwork Awards are

being accepted. The awards recognize employee achievement

made in the spirit of Duke’s guiding principles of diversity and

teamwork. Winners of the Diversity Award receive $750 and an

engraved Orrefors crystal bowl. Winners of the Teamwork Award

receive a commemorative plaque and $1,000 to spend on a team

activity. Recipients are honored at an awards luncheon at Duke

Gardens by President Richard H. Brodhead, Provost Peter Lange

and Victor J. Dzau, chancellor for health affairs and president and CEO

of the Duke University Health System. The deadline for nomination

forms for the diversity award is Sept. 8; the Teamwork award, Sept. 22.

For nomination forms and more information, call (919) 684-9040

or visit <www.hr.duke.edu/recognition/teamwork.html> or

<www.hr.duke.edu/recognition/diversity.html>.

LOOKINGAHEAD@ DUKEAUGUST 23 : : Convocationfor new undergraduate students(11 a.m.) and graduate and professional students (4 p.m.)

SEPTEMBER 12 : : PlasticSurgery: Getting Out of CreditCard Debt, 12:30 p.m. to 1:30 p.m.,Searle Center off Research Drive.To register, e-mail agoetz@duke.eduor call (919) 684-6704 ext. 337.

SEPTEMBER 30 : : DukeGardens Fall Plant and CraftsFestival, 9 a.m. to 2 p.m., Doris Duke Center.

For more events, check the university’s online calendar at http://calendar.duke.edu

NewsbriefsI read with interest your article on (interview with)

Sam Wells in the June/July issue. You inadvertentlypointed to the main problem that has historically plaguedthe Duke campus, which some of the committee reportsare beginning to highlight but nobody names when theylist the supposedly main issues (which you and otherslist as race, class, and gender). Those certainly were involvedin the lacrosse situation and other situations on campus,but behind most of the noticeable problem events, suchas the lacrosse party and the date rape the followingmonth, is alcohol abuse. Why do you never name it inthe list of problems? Ask any alumni from the last thirtyyears, and they will name it as the number one problemon campus. When one administrator sent around a notesaying that we would talk about the issues raised by thelacrosse “scandal” – race, gender, and class – he said that,of course, we don’t know exactly what happened that nightbut we can talk about the issues in general. When I pointedout that we do know that there was alcohol abuse thatnight (on all sides), his response was, oh yes, that’s right,I wish I had thought of that and I would have included itin the list. I don’t think anyone on campus, administra-tors, faculty, or news information folks, takes it seriouslyyet. And therefore it will never be dealt with seriously.

Richard P. HeitzenraterWm. K. Quick Professor of Church HistoryThe Divinity School

Letters to the Editor must include your name and contactinformation. E-mail letters to working@duke.edu or mail themto Working@Duke Editor, HR Communications, Box 90496,Durham, NC 27708. Fax letters to (919) 681-7926.

lettersto the Editor

Navigating challenging dialogues at work

Want to talk with a co-worker about an offensive joke?Is a supervisor’s behavior inappropriate? Do youneed to deliver an unfavorable performance review?

These are “challenging dialogues,” according to PollyWeiss, director of diversity and equity programs for Duke’sOffice for Institutional Equity.

“The stakes are high. There are differing opinions. Andemotions run high,” Weiss told participants in a recent Dukefaculty and staff workshop, Challenging Dialogues at Work:Race, Sex, and Religion. “What do you do when the stakes arehigh and people bring a lot of emotion to a conversation?”

First, know the right time to confront an issue, Weissexplained. If you feel angry, takea few minutes to cool off. Whenyou discuss the matter, center theconversation on your personalneeds to get your messageacross. The goal is dialogue andresolution, she said.

“Shift the conversation froma tug-of-war to a more authenticdiscussion, away from labelingand value judgments and moral-izing, to what you need,” Weisssaid. “For example, your need

might be for a comfortable work environment or respect inthe workplace.”

The voluntary workshop in June was the second of itskind and drew 10 participants – all women – from variousdepartments of the university and health system. The nextworkshop is Aug. 23. Weiss said the Office for InstitutionalEquity created the new session after receiving inquiriesfrom Duke community members about how to talk aboutsensitive topics such as religion and sexuality.

Carlisle Harvard, director of International House since 1986, said the workshop title piqued her interest.She thought the insight would assist her in work dialogues.“Talking about difficult topics such as sexism, racism orreligion can be difficult, particularly when people are fromdifferent cultures,” she said.

During the session, participants acted out dialogueswith a professional actor. In one, the actor played an

employee receiving a critical performanceevaluation. In another, she was a super-visor who did not take an employee’sconcern about a co-worker’s behaviorseriously.

Megan Lynam, associate director ofmarketing and admissions for the full-timeMBA program, also attended the work-shop. For the first time in her career,Lynam is responsible for providing

formal feedback to staff members.“The most valuable takeaway for me was understand-

ing the difference between interests – the topics that arenormally being bantered about in a conversation, and theneeds – the below the surface, deeper concerns that are theones that actually need to be addressed,” Lynam said.“Thinking through what the needs are for each party andhaving the conversation at that level was an excellentinsight for me.”

— By Leanora Minai

Editor, Working@Duke

OFFICE FOR INSTITUTIONAL EQUITY HOSTS STRATEGY WORKSHOPS

2

TIPS FORMANAGING

CHALLENGINGDIALOGUES

:: Be calm:: Be an active listener:: Seek understanding

through information:: Respect and value

differences:: Be open to adapting

your position

WANT MORE INFORMATION? Call (919) 684-8222 or visit OIE online at <www.duke.edu/web/equity> to register for a workshop.

CorrectionIn the June/July edition, Tracy Futhey’s name was

misspelled in the “Talking With Tracy Futhey” column on Page 5.

It is the policy of Working@Duke to get it right the firsttime. When we make a mistake, let us know. We’ll correct therecord. Call (919) 681-4533.

Megan Lynam

Polly Weiss, center, discusseschallenging dialogues.

28%65%

7%

m Diversitym Harassmentm Diversity Films

Office forInstitutionalEquity

Number ofWorkshopsPresented in 2005

p Source: Office for Institutional Equity

3

MEET DONNA BERGHOLZ, DUKE LIBRARIES SERIAL CATALOGER

e mployeespotlight

When Donna Bergholz began work at Duke in 1958,she didn’t expect to be here 48 years later. But shehas stayed past the time many employees retire.

“I’m still having fun,” she said. “The people I workwith are smart and good-humored and value what I do.”

Bergholz unravels mysteries and solves puzzles. She isn’ta scientist or detective; she’s a librarian, a serials cataloger. Sheis head of a group of library employees skilled in creatingcoherent, descriptive records for the tens of thousands of serials – journals, magazines, newspapers and ongoingpublications of learned societies – in the collections ofthe Duke Libraries.

Earlier this year, Bergholz was honored by theLibraries for her work. She received the Florence BlakelyAward, which is presented annually to a library employeewho is innovative, benefits the Duke community, effectivelypromotes access to information and contributes to savingtime and/or money. The award is named for FlorenceBlakely, a 38-year Duke librarian who received nationalrecognition for her outstanding service.

In nominating Bergholz for the award, a colleaguewrote, “We have a little saying in the CatalogingDepartment: No one is indispensable, but some people are irreplaceable. Donna is certainly irreplaceable. Through multiple reorganizations, data migrations and physical moves,she has maintained a fresh perspective and sense of humor.”

One of the challenges of Bergholz’s work is distinguish-ing publications with titles such as “the Times,” a commonnewspaper name. The 3,000 to 5,000 records Bergholz

and her colleagues enter annually intothe Duke Libraries’ online catalog makeit possible for users to find out whetheror not the particular “Times” they arelooking for is owned by the Libraries.

“The Libraries’ resources are as goodas lost if we don’t do our work right,”she said.

When Bergholz started at Duke,the library had a card catalog. Bergholzrecalled typing entries on cards withoutan easy way of correcting mistakes. Shehas embraced the sophisticated onlinebibliographic databases she now uses totrack information and generate records.Duke’s current reclassification of its collections from the Dewey Decimal system to Library of Congress classification has only become feasible in the current online environment.

Duke presidents and university librarians have comeand gone during Bergholz’s tenure, and she has workedthrough two library building projects.

When she does retire, it will be to her home and garden in Chapel Hill with her two cats. “I call them my‘serial’ cats,’ ” she joked. “They don’t get along, so I canonly be with one of them at a time.”

— By Ilene NelsonDirector of Communications

Duke University Libraries

It’s been five months since the inaugural issue of Working@Duke arrived in yourcampus mailbox and hit news racks at Duke. We hope the stories contained in eachissue have been useful, inspiring and informative.

Our goal at Working@Duke is to improve the flow of information and connectyou with information you need and want from across Duke – information that helpsyou gain a better understanding of the resources available to you and the issues thataffect your work and life here.

As we continually assess the publication, we asked readers last month to tell ushow we’re doing. We sent a readership survey to a randomly selected pool of 2,500faculty and staff. In all, we polled nearly 15 percent of the 18,000 people who receivethe monthly publication at the university.

We want to know if you read Working@Duke and whether you find the publicationuseful and credible. We want to know your favorite stories and what information youfind most interesting.

As of mid-July, 123 people completed the survey. We’d like to share our report card.Seventy-one percent of the readers who completed the survey told us they read Working@Duke each

month. Most – 65 percent – said the publication keeps them informed about work-related issues and policies.And 65 percent told us the publication is credible.

“It has a lot of information packed into just a few pages of reading,” one reader wrote. “Keeps meinformed,” wrote another reader. “In-depth conversations with folks,” wrote another.

Stories in the June/July issue with highest readership were about parking rates this year and a new staffhandbook released in May. You also told us you like the look of the publication and that you enjoy stories about employees, new policies, health and fitness benefits and new construction at Duke.

Some of you think we can do better. You’ve asked for more in-depth and more interesting articles.One of you said the publication is “one more thing to read.”

“Sometimes, I feel like it’s a little rah-rah, like propaganda,” one reader wrote.We don’t know it all. This is your publication, and we welcome and want your insights. Since we started

publishing in March, my phone has rung only a few times with a caller suggesting a story or offering a comment.Recently, e-mails to the publication have picked up. Got a story idea or gripe? Call me at 681-4533 or writeWorking@Duke.edu.

We know your time is valuable. Thank you for reading Working@Duke. Help us make this publication thebest resource it can be for you and your colleagues. We want to give you the news you can use.

— By Leanora MinaiWorking@Duke Editor

Working@Duke report card

The

Libraries’

resources are as good

as lost if we don’t do

our work right.”—Donna Bergholz

“t

2 HELP WITHYOUR TAXESTax returns are being prepared at no charge by theDuke Law School. 5 EMPLOYEE SPOTLIGHT Meet Rekayi Isley,Community ServiceOfficer for the Duke Police Dept.

6TALKING WITH TALLMAN TRASK A Q&A session with Duke’sExecutive VicePresident.

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WORKING@DUKE

elcome to Working@Duke – your source for useful news,

features and information about working at Duke.

You might be thinking, “Why is Duke sending me more paper

about stuff that does not affect me and I do not have time to read.”

The truth is that we’re actually sending you less paper with more concise

and better information. Let me explain.This new publication evolved out of work by a Duke-wide committee

that spent more than a year assessing internal communications across the

university. In its 2004 report, the committee wrote that “many members

of the Duke community now feel overloaded with e-mail messages,

newsletters, and other information while, at the same time, feeling

uninformed about developments that affect their lives.”

The conclusions led the committee to a self-evident truth — commu-

nication is more than a process of distribution. And it shouldn’t be a

scavenger hunt, either. The burden so far has been too much on you to

find information and connect the various dots to see the bigger picture of

Duke and to make sense of it. Since the committee’s study, much work has

gone into improving the flow of information and rethinking how best to

connect people with the information they need and want from across Duke.

As a result, several initiatives are under way. They include the new

online newspaper, Duke Today; a publication called This Month at Duke that

features events and Duke’s community outreach efforts; and this new

publication. Working@Duke will consolidate information currently

included in several department publications, including Benefits Advantage.

Working@Duke also replaces Dialogue as the primary internal publication

on campus. Thus, less paper.David Jarmul, who chaired the internal communications committee

and is associate vice president of news and communications, believes that

all members of the Duke community will benefit from these changes.

“This new package of printed and online materials reflects what our com-

mittee heard from faculty, staff, students and others across the Duke

community,” he said. “We’ve taken a hard look at what we’ve been doing

and made significant changes to help people get the information they need.”

We hope Working@Duke provides you with a better way to find out

what’s going on at Duke and gain a better understanding of issues that

affect your daily work and the resources available to support you. For

instance, in this first issue, you will learn about tax assistance the Duke

School of Law provides at no charge to many of our staff. You will also

read about an innovative health program that may help do something

few, if any, employers have done in recent memory — lower the cost

of health insurance for their employees.In Working@Duke, we also plan to share stories about the work of

you and your colleagues, stories that highlight the many ways in which you

contribute to the education, research, and health care missions of Duke.

In a recent study, Duke community members reported feeling overwhelmed by publications, yet

uninformed. Working@Duke will replace several print publications and serve as a primary source of

information for people who work at Duke.

“The burden so far has been too much on you to find information and connect

the various dots to see the bigger picture of Duke and to make sense of it.”— Paul Grantham, director

Office of Communication Services

Willie Mae Daye, a housekeeper in the Allen Building, has worked at Duke for six years.

Whyyou really need this paper

Newsletter ~ continued on back page

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2 CELEBRATE THE STORYAcclaimed writerscoming to Duke for2006 NC Festival of the Book. 3 FISCAL FITNESS Financial FitnessWeek workshopsset for May. 6TALKING WITHKEMEL DAWKINS An interview withthe vice presidentfor Campus Services.

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WORKING@DUKE

t’s not just a rivalry.It’s The Rivalry.And when the Dukeand Carolina men’s basketballteams met March 4 in CameronIndoor Stadium before a sell-outcrowd of 9,314 fans, it wasn’tjust the players who had to beprepared.

From the manager of con-cessions, to the volunteers whodistributed statistics throughoutthe game, to the housekeeperwho returned to clean Cameronat 3 a.m., scores of people workbehind the scenes before andafter each match up at Cameron.They may not be CameronCrazies, but without them, games

at Duke would not be the same.“We’ve got so many dedicated people who help make Duke

Basketball special,” said Jon Jackson, Assistant Director of Athletics/

Communication and Media Relations. “Many of them aren’t players or

coaches and many don’t ever receive recognition. They do it because they’re

passionate about Duke and want to be part of our program. They are,

and we appreciate them.”S S S S S S S SIt was 8 a.m. on the day before the Duke-Carolina game, and Ken

Blevins was already fast at work inside a garage near Cameron Indoor

Stadium, preparing for the biggest college basketball rivalry of the season.

Oil sizzled as Blevins poured corn kernels into pans. The kernels

hissed. Steam rose from the stainless steel machine.

Pop. Pop. Pop-pop.Blevins tossed a popcorn bloom in his mouth. “I could live off the

stuff,” he said.Duke basketball fans sure do. For the Duke-Carolina matchup

on March 4, Blevins popped 110 pounds of kernels – enough for about

800 personal tubs.As manager of Blue Devil Concessions, Blevins is the game fare guru

who sees to it that fans who pack Cameron – and other Duke athletic ven-

ues – have plenty of popcorn, water, soda, pizza, nachos, ice cream, hot

dogs, cheeseburgers, barbecue and more.“We’re putting on a show just like the team’s putting on a show,” said

Blevins, who is 56.He joined Duke in 1993 from Macon, Ga., where he managed a Red

Lobster. His first assignment at Duke was helping run a Burger King in the

Ken Blevins, right, manager for Blue Devil Concessions, prepared the popcorn for the Duke-Carolina

game with Roy Shambley, assistant concessions manager.

Behind the Scenes ~ continued on page 4

I

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3 FLOWER POWERDuke’s Accent Teamplants flowers topaint the campus in color for spring. 4 THE ROAD LESSTRAVELEDGas prices got youdown? Considerforming a vanpoolwith colleagues tocommute to Duke.

7DUKE APPRECIATION WEEKSpecial activities givethanks and pay tributeto Duke faculty andstaff.

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WORKING@DUKE

s Duke grappled with issues arisingfrom accusations that members of the

men’s lacrosse team sexually assaulted a

woman, President Richard H. Brodhead con-

vened several groups to investigate the social

issues raised by the allegations.Over the past month, reporters and satellite

media trucks have descended on Duke’s campus to

cover the evolving story and the controversy that

tapped into broader social issues of race, gender

and class, and the relationship between Duke and

Durham.Consider: A web search in mid-April for “Duke

lacrosse” produced more than 12.1 million hits.

“The issues surrounding this situation reach

far beyond the behavior of a few lacrosse players,”

said Tallman Trask, executive vice president for

Duke University. “They hold broader implications

for our campus and our city. Duke and Durham

are part of the same community. The majority of

the people who work here also call Durham home.

Together, we’ve invested much time and energy

over the years to improve our shared community.

Now, we must be willing to confront some

unpleasant issues so not to undermine the progress

we’ve made.”On April 5, President Brodhead announced

five steps (see sidebar) Duke will take to address

the issues raised from the allegations against the

men’s lacrosse team. Below are excerpts from his

e-mail letter to the Duke community:CONTROVERSY ~ continued on page 2

A

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CONFRONTING CONTROVERSYP R E S I D E N T B R O D H E A D R E S P O N D S TO L A C R O S S E S I T U AT I O N

D u k e R e s p o n s em Investigation of men’s lacrosse. The committee will not be looking into

the criminal allegations against the team, but will investigate reports of

misconduct by other relevant student groups to see if the players’ conduct

“stands out.” Report due by May 1.m Examination of Student Judicial Process and Practices. The Academic

Council’s Student Affairs Committee will examine the way Duke deals with

problems of student behavior. It will review the existing judicial system for

students and make recommendations for change to faculty. Report due by

May 1.m Investigation of Duke Administration Response. This committee will

examine the administration’s performance in responding to the allegations

involving the team. Specifically, the committee will address the perception

that the university did not respond as quickly as it should have and point

to lessons the episode can teach. Report due by May 15.

m Campus Culture Initiative. This initiative will be a rigorous self-examina-

tion to evaluate and suggest improvements in the ways Duke educates stu-

dents in the values of personal responsibility, consideration for others, and

mutual respect in the face of difference and disagreement. Progress report

due at the end of this term and again in the fall.

m In addition to the above steps, President Brodhead convened a “Presidential

Council.” This council will scrutinize Duke’s responses to the lacrosse team

incident; advise the president on best practices in other university settings; and

consider ways that Duke can promote these values. The first meeting will be

held this spring.

4 DUKE’S ECONOMIC IMPACTStudy says economicimpact on Durhamand Durham County is $3.2 billion peryear. 5 KEEPING THEDEVILS COOLA new central chilledwater plant on campus provideschilled water tocool Duke buildings.

7TALKING WITH TRACY FUTHEYAn interview with the vice president forInformation Technology

and Chief InformationOfficer.

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WORKING@DUKEamuel Wells, Dean of Duke Chapel, joined other Duke community panelists on April

20 for “A Conversation on Campus Culture in the Chapel.” He reflected on the impor-

tance of forming friendships with people who are different than us, particularly during

painful times. Wells, who was appointed Chapel Dean last year, also is a member of the Campus Culture

Initiative Steering Committee. The committee was formed by President Richard H. Brodhead “to

take the measure of our campus culture and see where it could be improved.” It is one of five groups

exploring issues of race, class and gender that arose after members of the men’s lacrosse team were

accused of sexual assault. Working@Duke sat down with Wells to talk more about friendships and how Duke moves

forward in the wake of the lacrosse controversy.During the conversation on campus culture, you spoke about making friendships. Why is

this important?It seems to me the relationship that really changes lives is friendship. To be someone’s

friend is to say, “I am allowing myself to be changed by knowing you.” We can only say

that to a limited number of people in our lives without being pulled completely out of

shape or just being dishonest or making promises we can’t deliver on. In our working

relationships, we should aspire to be around a couple of dozen people who are different

than us in some significant way. And over a period of time, with each of these people,

we should hope to have a conversation that recognizes they’re from a different religion,

they’re from a different race, they have a profoundly different understanding of baseball

or whatever it might be that shows that we’re starting from a different place. That may

involve tension, but the promise of friendship is a promise that, “I will look for ways in

which this leads to enrichment.”How has the media portrayed the issues surrounding the lacrosse situation?

They might be regarded as stereotypical portrayals of white, rich, preppy boys

encountering various kinds of so-called “other.” Other gender, race or class, and Durham

somehow being portrayed as the epitome of that other with a capital O, and the “white,

preppy boys” being somehow the epitome of a kind of a norm. Now, if you put that in

a global context, the whole thing seems much more complex than that. I’m very happy to

talk about race and class and gender so long as we include gender in race and we include

class in race and don’t regard them as three entirely discreet phenomena. One of the fas-

cinating things about Durham is it has had a substantial African American middle class

for a very long time. That makes race and class always part of the same conversation.

That’s not the way it’s being portrayed.You have said Duke’s response to Hurricane Katrina can help us with the lacrosse situation.

How so?

Everybody’s instant response to the Katrina disaster was to get in a minibus and head

down to the Gulf Coast and do something useful. Part of me had misgivings about this

because I thought intellectually, if this is our whole response, that’s just putting your finger

over the leak. It’s not switching off the water. Socially, I thought it was a wonderful

response of generosity. The point of mentioning Katrina in relation to the last six weeks

is that when you’re uniting about an issue that’s beyond any of you, that’s where realSEE TRUTH-TELLING, BACK PAGE

S

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Editor’s NoteThis issue is a combined June/July edition. Working@Duke

will resume publishing in August. Enjoy the summer!

“Truth-Telling”

Top: Duke Chapel Dean Samuel Wells discusses the importance of forming friendships; Middle: Duke

Divinity students participate in the “Take Back The Night” rally in March; Bottom: Malik Z. Shabazz, the

national chairman for the New Black Panther Party, held a protest off-campus in May.

March

April

May June/July

:: 71 percent of survey participants readWorking@Duke eachmonth

:: 65 percent of survey participants sayWorking@Duke keepsthem informed

:: 65 percent of survey participants find the publication credible

:: Highest readership isamong hourly paid staff

:: Most readers are women

Have a story idea or comment?

Call (919) 681-4533 or

write working@duke.edu

Readership SurveyHighlights

FACULTY AND STAFF TELL US HOW WE’RE DOING IN FIRST READERSHIP SURVEY

Leanora Minai

A Piece Of The

American Dream“I

’m ready,” a beaming Robin Gunn said as she surveyed thegravel lot in Durham. “I am so ready.”

For the first time in her 41 years, and after several years ofsharing an apartment bedroom with her young son, Gunn will ownher piece of the American dream: a house.

“I’ve been searching for about two years, looking for a housein my price range,” said Gunn, who works for Duke UniversityHealth System as a phlebotomist, drawing blood from patientswho need liver or heart transplants.

Gunn’s three-bedroom, two-bath house will be built in thecoming months in the West End neighborhood near campus byHabitat for Humanity of Durham, one of several affordablehomeownership organizations with which Duke partners. Hermonthly mortgage payment with zero interest will be cheaper thanher rent. And she’ll build equity.

As prices for homes and apartment rents increase, Duke, theSelf-Help Community Development Corporation, city of Durham,Habitat for Humanity, Durham Community Land Trustees and theLatino Community Credit Union are working together to providemore affordable homes and mortgage assistance for low-to-moder-

ate income families.In June, Duke committed to depositing

up to $5 million in the Latino CommunityCredit Union over the next five years. Themoney will be dedicated for low-income consumer and mortgage lending in Durham County,

which is home to slightly more than half of Duke’s employees.Increasing affordable housing opportunities near campus is one of the primary goals of the Duke-Durham Neighborhood Partnership, which Duke launched in 1996 to work

with residents to improve the quality of life in 12 neighborhoods near campus.Duke employees who meet certain income guidelines may find homes they

thought they could not afford through Self-Help, Habitat and the DurhamCommunity Land Trustees. Homes built by these organizations typically range in price from $70,000 to $115,000.

In addition to collaborating with Habitat and the Land Trustees, Duke has invested $4 million with Self-Help, allowing the non-profit organization tocontinue its work to stabilize neighborhoods in the Duke-Durham NeighborhoodPartnership. That loan has assisted Self-Help in acquiring about 120 properties,76 of which are in Walltown, a historic African-American neighborhood nearEast Campus. Thirty of the Walltown homes belong to Duke employees andgraduate students.

Evan Covington Chavez, Self-Help’s residential development director, saidthe Duke/Self-Help partnership is rare.

“It’s just not every day that you’re able to find the largest employer in town asyour financial partner, your community partner, like you have with Duke,” she said.

Homeownership opportunity is important in Durham, where 54 percent ofresidents own homes, lower than state and national homeownerships rates,according to the city of Durham.

In Walltown, where Duke employee Betty Foster resides, homeownership andproperty values are on the rise.

An information accounting specialist for vendor registration in Duke’sAccounts Payable department, Foster was driving around Walltown last year whena Self-Help for-sale sign caught her attention. Foster, who has two adult twinsons, was living with a friend at the time and didn’t think she could afford a newhome on her own. But she inquired anyway.

She moved in last March.“It was brand new, built from the ground up,” said Foster, a 20-year Duke

employee. “You’ve got to pay to stay somewhere, so you might as well pay intosomewhere you’ll get some equity.”

Before she moved into her $109,000 house, she took a class through Self-Helpon managing money. She learned about home maintenance and saving for emergencies.“The idea is to keep the house once you’ve got it,” said Foster, who is 56.

Like Foster, Gunn, the Duke phlebotomist, did not think she could afford a new home. She lives in a two-bedroom apartment with her son and 62-year-oldmother. As she hunted for a house, Gunn found old homes within her $104,000budget, but they needed work.

A friend told her about Habitat for Humanity of Durham. Gunn filled outan application. The groundbreaking is this summer. She has put 45 hours of“sweat equity” toward her Carroll Street home, installing windows and doors onother Habitat houses on the street.

“I’ll have my own,” said Gunn, “finally.”— By Leanora Minai

Editor, Working@Duke

Self-Help Community Development Corporation, the DurhamCommunity Land Trustees and Habitat for Humanity of Durham offerprograms for low-to-moderate income buyers at low financing rates.An application is required and credit and criminal histories are evaluated. Here are some highlights.

Self-Help Community Development Corporation

u First-time home buyer or no home ownership in past three yearsu House must be owner-occupiedu Income between $39,950 and $61,600, depending on family sizeu Closing costs as low as $1,000 u Low interest loan packages ranging from zero to 2 percent interest

(919) 956-4675 or e-mail lavett.saddler@self-help.org

Durham Community Land Trustees

u First-time home buyersu Residents buy the home and lease the land u Homes priced below market value and energy efficientu Income level for family of one is up to $39,950u Low interest financing packages

(919) 490-0063 or visit www.dclt.org

Habitat for Humanity

u Priority to families living in substandard housingu Annual income between $16,550 and $29,950 for family of one u Homeowner performs 250 to 300 “sweat equity” hours building

houses/attending classesu Zero percent interest on mortgage loanu No down payment

(919) 682-0516 x102 or visit www.durhamhabitat.org

Latino Community Credit Union

u To be eligible for a mortgage loan, credit union membership isrequired

u Join by paying $20 and opening an account with a $10 minimum balance

(919) 530-8800 or visit www.latinoccu.org

Robin Gunn, a Duke University Health System phlebotomist,

stands on the lot in Durham where her first home will be built.

Affordable Homeowner Programs &

Financial Assistance

p Students from Duke, North

Carolina Central University and

Durham Technical Community

College volunteer in April to

build a Habitat for Humanity

house in Durham.

4

5

Building A Stronger Community

One of the things I’ve appreciated most about Durham since cominghere 11 years ago is the preservation of its rich history. You seeunique character in the timber beams and brick facades of buildings

restored as restaurants, offices and residences. Duke has played an importantrole in this revitalization. We partner with people who care about Durhamand who strive to retain its history and architectural splendor. By partneringwith the city and others, Duke has helped Durham stabilize neighborhoodsand revitalize its historic downtown.

I am proud of our commitment to enhance quality of life by helpingrestore such landmarks as the American Tobacco Campus, the largest historicrehabilitation project in state history. In 2001, when redevelopment wassputtering, Duke was a pioneer. We signed leases for 150,000 square feet of office space in the former cigarette factories. Our step helped draw other anchor tenants to American TobaccoCampus: GlaxoSmithKline,McKinney-Silver and

Compuware. The renovation of the American Tobacco buildingshas brought life back to downtown.

Duke has also helped draw homeowners to neighborhoodsclose to campus. In Walltown, we invested more than $4 million inan affordable housing loan program. The percentage of homeownershas risen dramatically. Thirty of the 76 renovated and new homesare now owned by Duke employees and graduate students.

Closer to campus, Duke redeveloped tax-exempt property in Trinity Heights and built 40 houses and town homes for facultyand staff in 2002. The designs match surrounding houses, and thedevelopment has won several awards, including one for historicpreservation. These new homes contribute at least $100,000 inannual property tax revenue to the city.

Duke recently purchased a dozen rental houses in neighborhoodsnear East Campus as part of our continuing effort to increase homeownership. These houses in Trinity Park will be sold, restored andpreserved as owner-occupied residences.

Downtown Durham is also experiencing a renaissance,thanks in part to Duke business school graduate TomNiemann and former Duke basketball players ChristianLaettner and Brian Davis of Blue Devil Ventures. Severalyears ago, they approached Duke with a dream. Theywanted to turn the dormant Liggett & Myers Tobaccobuildings into lofts and offices. Duke wasthe first tenant to commit.

Now, Blue Devil Ventures plans toexpand West Village and restore anothernearly 1 million square feet of Liggettbuildings for more people to live, workand enjoy downtown Durham. Again,Duke signed the initial lease that will help the landlord make this project feasible.

Over the years, Duke has made substantial economic investments inDurham’s future. Our role in the city’sresidential and commercial renaissancefuels the tax base, attracts businesses andjobs and contributes to a safer Durham.

I care about this city, which is homefor 51 percent of Duke’s employees,including me. We cannot be the solutionto all problems, but many Duke initiativesin recent years confirm our engagementwith the Bull City.

The work is not finished. We will continue to invest in Durham to strengthen neighborhoods, stimulate economic development and enhance quality of life. Duke is a part of Durham, and Durham is part of Duke.It has been that way since 1892 when Trinity College first made Durham its home.

Tallman Trask III

Executive Vice President

Trinity Heights Homesites

Lucky Strike landmarks

at the American

Tobacco Campus

American Tobacco Campus

Did You Know?:: Duke’s economic impact on the

city and county of Durham is

$3.2 billion

:: More than half of Duke’s

workforce (19,022 of 37,026)

lives in Durham County

:: Duke bought $263 million

in local goods and services in

Durham County

:: Duke and its community provided

at least $57.2 million in donations

of various kinds

:: Duke’s record $510.6 million in

research funding was responsible

for creating more than 18,600

jobs in the area

Source: Duke University EconomicImpact Report, Fiscal Year 2004-2005

We partner with people who care

about Durham and who strive to

retain its history and architectural splendor.”— Tallman Trask III

Executive Vice President“

Executive Vice President

6

When Donna Sell got married lastAugust, she and her husbandbought a new house to start their

lives together.After years of commuting from Raleigh,

Sell, a communications assistant at theNicholas School of the Environment andEarth Sciences, settled into a home inDurham with her husband. Realizing sheneeded to update her contact information,Sell looked into how to change herhome address in the Duke system.

“I wanted to make sure that myaddress was correct, so I would haveno delays in receiving any importantinformation or documents fromDuke,” Sell said.

After contacting Human Resourcesfor options, Sell provided her new address to the payrollrepresentative in her department who processed therequest.

Last year, 1,275 open enrollment packets for healthinsurance were returned to Duke, highlighting the need tokeep addresses current.

Faculty and staff should notify Duke about any homeaddress changes to ensure they receive important mailingssuch as W-2 tax forms and open enrollment materials forhealth, dental and vision insurance. Employees who believetheir address may be incorrect should check with theirdepartment payroll representatives or visit theOnline@Duke Web site.

HOW TO CHANGE YOUR ADDRESSESTo change a home address or Duke mailing and

physical address, visit the Online@Duke Web site at<http://www.duke.edu/online>. Faculty and staff are alsoencouraged to use this Web site to set personal privacypreferences for e-mail and home address information forthe Duke printed directory. A NetID, the alphanumericidentifier that authenticates users to systems and serviceson the Duke computing network,is required to change a directorylisting. All faculty and staff areassigned NetIDs by the Office ofInformation Technology (OIT). Ifyou are unsure of your NetID ordon’t have one, contact the OITHelp Desk at (919) 684-2200.

A department payroll repre-sentative may also submit a homeaddress change on behalf of a fac-ulty or staff member using iForms,a secure website that allows users toview personnel data and process HR and payroll actions.

If a faculty or staff member is participating in Duke’shealth, dental or vision benefit plans, Human Resourceswill update the home address with appropriate benefitproviders. To update a home address for any other benefitprogram such as reimbursement accounts and the 403(b)retirement plan, faculty and staff should notify the benefitprovider directly. Contact information for benefitproviders is on the Duke Human Resources Web site at<www.hr.duke.edu/utilities/contacts/vendors.html>.

— By Jen MathotSenior Communications Strategist, Human Resources

Change Your Address

WANT MORE INFORMATION? Call Duke Human Resources at

(919) 684-5600.

Replacing your computer? Duke faculty, staff and students can arrange forfree pick-up of computersbeing replaced or removedfrom service by callingProcurement Services at (919) 681-5900.

Donna Sell

For 10-year-old Tabria Miles, Albert Einstein andLeonardo da Vinci are more than just names in a historybook. They are intelligent and fun – just like her and

her classmates at E.K. Powe Elementary in Durham.“We did a slide show of them on the Internet,” said

Miles, a rising sixth-grader. “I gaveAlbert Einstein a weird laugh, and daVinci was loud.”

The opportunity for Miles andher classmates to develop a personalconnection with historical figures wasmade possible through the new DukeComputer Exchange Program, whichrecycles Duke computers for use inDurham schools and communitycenters.

The program was developed byCommunity Affairs andProcurement Services to enableDuke faculty, staff and students todonate computers replaced by newermachines. In addition to supporting

academic pursuits of students in the community, the new process for collecting and distribut-ing the machines supports and assures information secu-rity and Duke’s environmental stewardship.

“We have stringent guidelines regarding the confidentiality of patient information and other sensitivedata,” said Jane Pleasants, assistant vice president forProcurement Services and Supply Chain Management.“We assure the hard drives are completely wiped cleanbefore donating the computers.”

David Stein, Education Partnership Coordinator for Duke Community Affairs, said the 80 computers that Duke donated last year is just a start.

“There are an estimated 3,000 outdated computers in Durham County schools that need to be replaced,”he said. “If everyone at Duke donates their computerthrough this program, we can really make a difference.”

Under the new program, all departments that replaceor remove Duke computers from service must contactProcurement Services to ensure that confidential informationis removed before the machines are donated or appropriatelydestroyed.

“We found wide differences in how staff and studentsdisposed of computers at Duke,” Pleasants said, "so wewanted to ensure that Duke information was being suffi-ciently removed and hard drives cleaned before they wereeither resold or given away.”

Treva Fitts, science specialist at E.K. Powe, said thecomputers are like new. “They’re fast, and we can usethem for research, data processing, and to search theInternet to get information quickly.”

Just like with the Einstein and da Vinci computerproject, the technology helped Miles and her classmatesconnect with school work.

“We did a whooping crane project when the craneswere migrating,’ Miles said. “We were tracking them onthe computer, and we talked about them and typed aboutthem. We wrote a story on the computer about if wewere whooping cranes.”

— By Dave MenziesNews & Information Manager,

Office of Information Technology

New program puts Duke computers in Durham classrooms

Students at E.K. Powe Elementary

in Durham work on computers

donated by Duke.

Reduce environmental impactsthrough “green” purchases

Remanufactured inkjet and toner cartridges.Recycled paper and folders. Soy-based printing inks.

When considering what office products to buy, Duke wants departments to think green – as in,environmentally friendly.

“There are a lot of good options available, especiallyfor high volume items like paper and toner,” said VanessaHamer, green purchasing specialist with Duke ProcurementServices. “Duke has made some decisions that clearly support buying green across the board.”

In June, Duke was named a top sustainability staramong universities by University Business magazine. Duke’sleadership on green purchasing was cited as a key accom-plishment.

Duke adopted a comprehensive set of campus GreenPurchasing Guidelines in 2004 and asked purchasers toconsider the impact of products on the environment andpeople’s health. The guidelines commit Duke to choosingmore environmentally friendly products and services whenquality and cost are equal or superior.

Duke and Corporate Express, the university’s preferredoffice supply vendor, have been working together to providedepartments with environmentally friendly products. Morethan 3,000 items in the Corporate Express catalog arelabeled environmentally preferable, and “green” items areon Duke’s “best value” lists on Eway, the CorporateExpress online ordering system.

Carol Sorochinski, a materials resource supervisor at

Duke Health Raleigh Hospital, makes pur-chasing decisions every day that affect the university’s bottom line – both finan-cially and environmentally. “We buyremanufactured toners because it savesmoney, and it’s good for the environment,” shesaid.

Duke and Corporate Express have since arrangedfor remanufactured toners to be automatically suppliedto Duke employees when toner is ordered. By purchasingremanufactured toner, Duke reduces the annual use of2,300 gallons of raw petroleum to make new cartridges,Hamer said.

Green purchasing has led to other sustainability policies.For example, all appliances purchased at Duke must nowbe Energy Star compliant. Hamer has also begun anEarthSmart Lab initiative to reduce resource use and overalltoxicity of laboratory supplies.

“Environmental stewardship protects our air, water,and natural resources, so it also protects our health and well-being,” Hamer said. “Our success shows that people at Dukereally embrace stewardship through responsible buying.”

— By Tavey McDanielOutreach and Communication Coordinator,

Duke Sustainability

“Is there a policy or a program that isdesigned for a full-time employee whowants to go back to school to get or finish a degree and still be able to keep

their job with Duke? Some degreesrequire class hours during work. Is there

anything a full-time employee can do to maintain their position and still obtain a degree?”

We talked with Sylvester Hackney, associate directorof Benefits, to find out about maintaining employmentwhile getting a degree. He said there are benefits such asthe new Employee Tuition Assistance Program to helpstaff pay for continued education, but those benefitsdon’t specifically address whether staff can attend classesduring work hours. “Supervisors manage the work schedulesfor their units to ensure sufficient coverage to deliver theservices that support Duke’s daily operations, so discussionsabout options for taking classes during work hours mustbegin with them,” Hackney said. “They can help determineif a flexible work arrangement or a personal leave of absencemight be possible to help support your education.”

Hackney said that staff can take a personal leave ofabsence for education with approval from their supervisorfor up to one year. “Personal leaves of absence are typically unpaid leaves,” he said. “And while a personalleave does not include a job guarantee, if a departmenthas to hire someone to take your place during yourabsence, when you return you can be referred for availablepositions at Duke and still keep your continuous servicedate at Duke, which has implications for retirement and

other benefitaccruals.”

Flexible workarrangements offeranother option for continuedemployment whilepursuing a degree,Hackney said. “Aflexible or abbrevi-ated work scheduleis another optionyou may want todiscuss with yourmanager,” he said.“If business needsallow, your managermay be willing towork with you to adjust your work schedule so that youare able to continue working while pursuing a degree. Theability to offer flexible work schedules varies from depart-ment to department depending on the nature of thework.”

You can find details about personal leaves ofabsence under the “Time Away from Duke” section of the Human Resources Policy Manual at<www.hr.duke.edu/policies>. Details about flexible workoptions are on the HR Web site at<www.hr.duke.edu/flexwork>. Call Staff & LaborRelations at (919) 684-2808 for more information.

.

GladyouAsked Have aQuestion?

Each month, Working@Duke

selects a question about work-

ing at Duke. We’ll research and

print the answer. Send us your

questions by email at

working@duke.edu; by fax at

(919) 681-7926 or by campus

mail at Working@Duke,

Box 90496, 705 Broad St.,

Durham,NC27708

7

DUKE NAMED TOP SUSTAINABILITY STAR FOR ITS GUIDELINES

Sou

rce:

Un

iver

sity

Bu

sin

ess

u

Duke hasmade somedecisions

that clearly supportbuying green acrossthe board.”

— Vanessa HamerGreen Purchasing Specialist,Duke Procurement Services

“WANT TO KNOW MORE ABOUT GREEN PURCHASING?

<http://www.procurement.duke.edu> or call Duke Procurement Servicesat (919) 681-5900.

Sylvester Hackney

The people. I like working at the Fuqua School of Business. The people are really nice here. I enjoy coming to work.”

Kevin GrantUniversity HousekeepingThree months at Duke“

What makes you proud to tell people you workat Duke?

The doctor whom I work for is such an excellent physician, and the people I work with are dedicated and hard-working, and we all work as a team. It’s like a family.”

Rose HortonPatient Service Associate, Dermatologic Surgery13 years at Duke

— By Eddy LandrethWorking@Duke Correspondent

It’s a builder of good will. It’s a builder of character. It’s the faculty, the staff, the people who are a part of Duke and are strong representatives. Duke provides a lot

of opportunities. You can move forward and better yourself as a person working here.”

Jack ChanceParking & Transportation6 years with Duke

dialogue@DukeHOW TO REACH US

Editor: Leanora Minai

(919) 681-4533

leanora.minai@duke.edu

Director: Paul S. Grantham

(919) 681-4534

paul.grantham@duke.edu

Graphic Design & Layout:

Paul Figuerado

Photography: Jon Gardiner, Les Todd

and Megan Morr of Duke University

Photography; Ronald Usery of

Duke Creative Services.

Support Staff: Mary Carey

and William Blackburn.

Working@Duke is published monthly

by Duke’s Office of Communication

Services. We welcome your

feedback and suggestions for

future story topics.

Please write us at

working@duke.edu or

Working@Duke, Box 90496,

705 Broad St., Durham, NC 27708

Call us at (919) 684-4345.

Send faxes to (919) 681-7926.

“

“

WORKING@DUKE

“Thank you, God,” Rogers said. “I will only have a year left, but itwill be a big help.”

The road to a college degree has not been straight or smooth forRogers. But challenge has seldom stopped Rogers, who once learned 12th grade math in the fourth grade just because a teacher said she couldn’t.She married two years out of high school and left the now defunctRutledge College in Durham to follow the path of her husband’s careerin the U.S. Army. After her divorce, she moved back to Durham and beganworking at Duke. Rogers began taking classes at Durham Tech in theearly 1990s, but a program change limited her ability to receive financialaid, so she transferred to NCCU. The credits she earned at Durham Techdid not transfer, so she started over once again.

Next December, when Rogers graduates, no one will be prouder than her mother,Mattie Harris, a research technician in Duke’s Cancer Center Isolation Facility.

“If they have to wheel me in a wheelchair, I’ll be there,” said Harris, who is 60.“I really admire her. Sometimes she’s up at 1 or 2 o’clock in the morning studying when she has exams. She really works hard to get what she wants.”

Rogers said her financial and personal investments for a degree are worth it, but she believes the new benefit will help many more employees pursue their aspirations for education and career development at Duke.

“I think this benefit offers a lot of advantages, so people are not stuck in my situation,” Rogers said. “It gives people a greater chance to succeed. If someone is going to pay for your tuition, you’d be a fool not to take it. This will open doors for a lot of employees. I know a lot of people who want to go back to school – singlemoms and single dads – but they just don’t have the means. This benefit will help.”

— By Paul GranthamOffice of Communication Services

BACK TO SCHOOLCONTINUED FROM PAGE 1

For the latest news and information,visit www.duke.edu/today

140

120

100

80

60

40

20

0

17

124

Participants per $100,000

m Existing Benefit m Pilot Program

Stretching the Professional Development Dollar

The results of the pilot program, which covered classes taken outside Duke,indicated that many more employees would take advantage of an educationbenefit that provided support for more than just classes at Duke. The existingbenefit only covers classes at Duke.

Source: Human Resources Benefits

Gwen Rogers, staff assistant in Duke Women’s Studies, talks with Brenda Parker, academic adviser at

North Carolina Central University in Durham, as Rogers drops and adds classes for the fall semester.

Rogers participated in a pilot program for Duke’s new tuition reimbursement benefit.

D U K E T O D AY