working@duke - october, 2006

8/14/2019 Working@Duke - October, 2006

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INAUGURAL STAFFMENTORING EVENTPanelists who draw200 Duke employeesshare inspiringstories about theircareers. 4

PROTECTPERSONAL DATADepartments urgedto consult withIT Security andE-Commerce officesfor safety methods.7

DUKE FORESTCELEBRATES 75 YEARSIt grew from farm land200 years ago to apremier research,teaching andrecreational forest.

WORKING@DUKE

ast year, about 3,800 employees left Duke. Some left to pursue

career opportunities or more money; others left to go back to

school, retire or relocate.

But many returned, including people like Michele Solomon.

Tempted by $7,000 more a year, Solomon left Duke in March 2005

to work for a private laboratory in Raleigh. She returned last April and

accepted a job at the Duke Center for Living, where she earns slightly less

than when she left.

“I realized that the grass is not always greener on the other side and

that money isn’t everything that you need to be happy,” Solomon said.

Duke hired nearly 4,900 employees for positions across the university

and health system in 2005, according to Human Resources. More than 520

of those new hires included people returning to Duke.

Based on exit surveys conducted from March through August of this

year, most people – 36 percent – left for career development or

promotional opportunities, the most common reasons former employees

who returned during the same time period cited for coming back.

Of those who leave Duke, more than 60 percent said in exit surveys

they would consider working here again and would also recommendDuke to others.

For Solomon, Duke was the only place she considered when she was

laid off from her lab job in Raleigh after less than a year.

“I probably would have left down the road anyway,” she said of the

Raleigh lab. “There was no patient contact. I was on the phone eight hours

a day, stuck in a cubicle. It was just a very different environment.”

Solomon feels more connected to patients in her role at Duke. “I’m the

first person patients see when they come in the door to check in, and I’m the

last person they see as they schedule their next appointment before leaving.”

Coming back to Duke was always part of Hazel Richardson’s plan.

She joined Duke as a pharmacy technician at Durham Regional

Hospital in 2001 after graduating from North Carolina Central University

with a chemistry degree. She left Duke two years later to earn aprofessional degree in pharmacy.

After graduating from the UNC School of Pharmacy this spring,

Richardson received several job offers before accepting a position with

Durham Regional as a clinical staff pharmacist working at Lincoln

Community Health Center, a primary care facility that serves the uninsured

and underinsured population of Durham.

“I interviewed with three retail pharmacies, all of which made higher

offers,” Richardson said. “It’s hard to turn down more money, but for me it

was more about quality of life. I have a one-and-a-half year old daughter and

a husband, and this job offered me more stability than the other options.”

L

This paper consists of 30% recycled

post-consumer fiber.

SEE WELCOME BACK, BACK PAGE

Top: Hazel Richardson, a

clinical staff pharmacist with

Durham Regional Hospital,

arrives for work at Lincoln

Community Health Center

in Durham.

Bottom: Michele Solomon,

a patient service associate at

the Duke Center for Living, left

Duke for a higher salary but

returned less than a year later.

2

I realized that the grass is not always greener on

the other side and that money isn’t everything that

you need to be happy.”— Michele Solomon“

Former employees return to Duke

N E W S YO U C A N U S E : : Vo l u m e 1 , I s s u e 7 : : O c t o b e r 2 0 0 6



PANELISTS SHARE INSPIRATIONAL STORIES ABOUT CAREER PATHS

2

Duke named among top family-friendly workplacesDuke University and Duke University Health System has been named

one of the top family-friendly workplaces in North Carolina by

Carolina Parent .

This marks the fifth

consecutive year Duke has made

the list. The magazine, which

does not rank the 40 companies,

published the annual list in its

September issue. With more

than 27,000 faculty and staff,

Duke is the largest private

employer in the Triangle.

“Duke University and

Health System offers an extensive family-

friendly benefits package for its many employees,” editors for

Carolina Parent wrote. “And even more diverse options are being

added almost all the time.”

Carolina Parent cited Duke’s Child Care Partnership among the

programs in its decision to name Duke. Nearly 370 families at Duke

take advantage of the partnership, which provides placement at 29area child care centers for children of Duke employees.

LIVE FOR LIFE health fairWant to quit smoking, lose weight or have your blood pressure

checked? Attend the health fair hosted by LIVE FOR LIFE, Duke’s

employee health and wellness program, from 9:30 a.m. to 3 p.m. Nov.

2 in the Searle Center.

More than 35 health representatives will be available to answer

questions. Employees can also receive a variety of free screenings,

including cholesterol. For more information, call (919) 684-3136

(option 1).

Duke Postal Operations introduces Web site andcustomer guideDid you know that Duke Postal Operations processes nearly

12 million pieces of mail annually to students and virtually every

university and health system department? In an effort to help

customers use its services, Duke Postal has developed a Web site

and customer guide for reference.

Customers can learn the ins and outs of receiving and sending

mail; locations of campus post offices;

how to address an Inter-Department

envelope to ensure next day

delivery; and other services such as

mail tests to determine how long it

takes to send an item through

campus mail.

Several thousand customer

guides were mailed to department

business managers, staff assistants and administrative

assistants in September. The guide is available on the new Web site

at www.postoffice.duke.edu. For a printed copy, call Duke Postal

Operations at (919) 382-4506.

Open Enrollment for health benefits ends October 14It’s not too late to enroll in or make changes to your health,

dental and vision benefits. Open enrollment, which began Oct. 2, runs

through Oct. 14. Duke’s premiums will increase no more than $2.50 per

month for individuals, and no more than $10 per month for families

next year. And, there are no increases for co-pays or deductibles for

health, dental and vision insurance. Open enrollment is an opportunity

for employees to choose health, dental and vision plans that best meet

their needs. Employees who want tax savings through a health care or

dependent care reimbursement account must enroll separately in

these plans. They do not automatically renew each year. Visit

www.hr.duke.edu or call (877) 371-9963 for more information.

LOOKINGAHEAD@ DUKE

OCTOBER 14-17 : : 55thAnnual Southeastern RegionalAssociation of Physical PlantAdministrators Conference &Exhibition, hosted by DukeUniversity, Sheraton ImperialHotel in Research Triangle Park,www.srappa.org.

OCTOBER 24 : : LIVE FORLIFE HealthCheck, free 30 minutepersonal health assessment forDuke faculty and staff thatmeasures cholesterol, bloodpressure, height and weight. 10a.m. to 4 p.m., Duke North, 8thfloor, staff elevator lobby.

NOVEMBER 15 : : Provost'sLecture Series, John Poindexter,former national security adviser,will speak on the topic of privacyas it relates to national security.5 p.m., Love Auditorium, LevineScience Research Center (LSRC).

For more events, check theuniversity’s online calendarat http://calendar.duke.edu

Newsbriefs

Mentoring event draws 200 Duke employees

President Richard H. Brodhead, a teacher at heart, wasin his element, offering advice to a room packed withpeople wanting to succeed.

Key to his success, Brodhead told 200 Duke employees,

was doing what he loves and believing in it.“I am a person who really has always absolutely loved

what I do and believed in it,”

Brodhead said. “The only thing

I ever wanted to be in my life

was an educator. I succeeded in

being that. I’ve really had very

few days in a career of 30 or

more years in which I didn’t

believe in that. I think people

know whether you care about

what you do or not.”

Brodhead was among the

Duke University and Health

System panelists who discussed

their professional development during an inaugural

mentoring event for staff in the Searle Center on Aug. 17.

The event, which evolved from the Women’s Initiative, was

the first in what is expected to become a quarterly event.

Other panelists included Dr. Brenda Armstrong,

associate dean and director of admissions for the School

of Medicine; Kevin Sowers, chief operating officer for

Duke University Health System; Ben Reese, vice president

for the Office for Institutional Equity; Judith Ruderman,

vice provost for academic and administrative services; and

Deborah Roth, chief operating officer for the Duke

Clinical Research Institute. The event was moderated by

Clint Davidson, vice president for Human Resources.

Panelists shared who influenced their lives; the factors

that led to their success; recommendations for finding a

mentor; and what “bumps and scrapes” they encountered.

“Some key things that have helped me as I’ve gone

through my career were to plan,” Armstrong said. “Iplanned my life in five year intervals and set out goals.

Some of them are goals, and some are dreams. I have

tried to be realistic about my dreams so that they are

doable goals.”

Every five years, Armstrong reviews the goals with

her mentor and decides whether or not she accomplished

them. If she diverted, she evaluates whether that path

was good for her.

Armstrong offered a quote from her father when she

came to Duke as an undergraduate. “Be tough. Don’t let

anybody see the moments when you feel like you’re ready

to give up because that is when the next opportunity is

standing waiting for you. Remember that anything that you

get in life comes because you will make a sacrifice, so be

prepared for sacrifice.”

— By Leanora Minai

Editor,Working@Duke

I think

people

know whether you

care about what you

do or not.”—President Richard H. Brodhead“

The sellout mentoring event drew 200 Duke employees.

VIEW EVENT HIGHLIGHTS

Watch highlights from the

Aug. 17 mentoring event

online at

www.hr.duke.edu/training. Select

Mentoring@ Duke.

L



3

M

elissa Mills started biking to Duke last year afterdriving to the university for 21 years.

“I live only a mile and a half away, but I didn’tmake the decision to bike until it became a financial issue,”said Mills, special assistant to the Dean of Arts andSciences. “Now I wouldn’t give it up, even for a freeparking permit.”

She is among Duke bike commuters excited about a

new repair station, which opened in September on the Plaza

on West Campus. The repair station was financed with a

$20,000 grant from the Green Grant Fund, which is

administered through the office of Executive Vice President

Tallman Trask III. The station is staffed with a mechanic 15

hours a week for employees and students to get free minor

bike repairs, as well as safety and bike route information.

The idea evolved from Duke Bike Advocates, which works to make Duke more bicycle friendly through

education and advocacy. Over the years, the group has

sponsored periodic free bike fix-up days for faculty, staff

and students.

“But flat tires don’t happen on a schedule, and that’s

the number one reason people stop riding their bikes,” said

Michael Wolosin, a doctoral candidate in ecology and

Duke Bike Advocate who wrote the grant application. “By

providing campus cyclists a central access point for air, a

new inner tube, or a brake adjustment, we hope to increase

the number of students, faculty and staff who choose to

ride their bikes to and around campus - and who leave

their cars at home.”

With high gas prices and the average Duke employee

driving 26 miles a day to and from work, other commuting

alternatives are growing more appealing. Peter Agre, NobelLaureate and vice chancellor for science and technology at

the School of Medicine, hopes the station will create more

bike commuters.

“We all have a moral and practical responsibility to

reduce our resource use,” he said. “Biking is part of the

culture in other countries and at many of our peer

institutions. It’s time to make

that a reality here at Duke.”

Mills, who started biking

to work last year, said biking is

faster than parking and driving.

She wears business clothes and

keeps rain gear for wet days. Acommon refrain from co-

workers is “how can you bike

to work in heels?” She replies

with a laugh, “You don’t pedal

with your heels.”

— By Tavey McDaniel

Environmental Sustainability

Coordinator

New bike repair stationopens on the PlazaFREE FLAT TIRE FIXES, BRAKE ADJUSTMENTS AND MORE OFFERED

e mployeespotlight

Dennis Woody gets paid to take Duke’s temperature.

He’s in charge of controlling temperatures efficiently

and to the satisfaction of thousands of students,

faculty and staff on campus.

Woody, who celebrates 24 years at Duke in December,

came to the university as a HVAC control mechanic when

Duke was changing from electrical heating and air

conditioning to a system that utilizes chilled water and steam.

Today, he can log on to any of the dozen or so

personal computers from his office and around campus.

From these computers, he can adjust the temperature in

most any university building. He can even access the

system from a laptop in his house.

“I’ve been working with this system since 1982,” said

Woody, an avid NASCAR fan. “It’s like raising a child. I’veseen it through a lot of different phases.”

Woody, the heating, ventilation and air conditioning

coordinator, can adjust the temperature with remarkable

precision in a specific office or room. In demonstrating,

he called up the software program and typed in a building

name. “It’s 73.5 degrees in that room, and the occupant

has the thermostat set on 73.5,” Woody said.

As Woody worked, a walkie-talkie sounded. A member

of his team reported that someone wanted the temperature

adjusted in a Bryan Center meeting room. It was too cool.

Woody retrieved the building schematic on his computer

screen. He clicked the mouse, slowed the flow of chilled

water to that area, and the temperature changed accordingly.

“Twenty years ago, most of it was local

control in the buildings,” Woody said.

“Buildings had individual chillers. There were time clocks for the buildings, so if

there was a power outage or daylight-saving

time, you had to send people around to

update all these time clocks.”

Now the system is centralized with a

central chilled water system supplying

thousands of gallons of water daily throughout

the campus. In summer, chilled water flows

through coils in each building. A fan blows air

across the coils and into the ductwork, cooling

the building. In winter, air blows on coils filled

with water heated by steam.

Woody can sit and watch all the parts

of the heating and cooling system operate.

Sometimes, he can repair a problem from his

chair. Other times, he calls a mechanic on

duty to make a fix at the site. After hours, his

beeper may sound while he’s home.

“In 1982, when I started,” Woody said, “we had about

2,500 points on the system. A point would be like the

thermostat on the wall, a monitoring point. Now, there are

around 100,000 points in the buildings controlled by our

system. We’ve done a lot of growing over the years.”

— By Eddy Landreth

Working@Duke Correspondent

Want moreinformation?

Duke Bike Advocates

www.duke.edu/web/bikeadvocacy

Durham bike resources

www.bikewalkdurham.org

Triangle bike resources

www.gotriangle.org

Aaron Stoertz, Duke bike repair

station coordinator, left; Chris Oishi,

Duke Bike Advocates member, and

Melissa Mills, Duke employee andbike commuter, gear up for the

station opening.

Dennis Woody logs on to the

software that allows him to adjust

the temperature in most any

university building.

MEET DENNIS WOODY, FACILITIES MANAGEMENT DEPARTMENT HEAT AND AIR MEISTER

Initial Bike Station Hours:

11 a.m. to 2 p.m.

Monday through Friday



4

Sue Wasiolek, assistant vice president for Student Affairs,has jogged the trails in Duke Forest for 25 years.

Randy Boggess, who is 93, was among the pioneerresearchers who collected leaf samples from the woods.

And Judd Edeburn, forest manager, has watched the forest

ecosystem develop and change over 28 years at Duke.For these Dukies and many more people, the 7,046 acre Duke

Forest is a green jewel, premier research terrain that also drawsmore than 170,000 recreational visits annually. On Oct. 19 andOct. 20, the forest celebrates 75 years since its establishment in1931. The anniversary will be marked by an evening reception,research symposium, field tour and scheduled book release, The

Duke Forest At 75: A Resource for All Seasons.“It’s not only a treasure for Duke University, but a treasure

nationally,” said Boggess, a member of the first master’s in forestry class at Duke in 1938. “Forest land is disappearing. That is primeland, and if it was up for sale, it would be wiped out in a hurry.”

In these woods grow more than 900 plant species and morethan 100 tree varieties – pine stands more than 120 years old and

hardwood trees more than 200 years old. At any given time, morethan 50 studies are underway, research ranging from plant succession

and dynamics of southern forests to the interaction between forestecosystems and human activity.

Thousands of trees each year, both young and old, are harvested for paper pulp,

oriented strand board, lumber, eventelephone poles. Income from

these timber management products supports the forest’soperating expenses.

“For most of us,” wrote Rachel Frankel in her Duke senior honorsseminar in 1984, “a walk through the Duke Forest is more than fresh

air and tall trees…”

Historians say the Duke Forest, the largest privateresearch forest in North Carolina and one of the largest inthe country, came to be in part by accident. In 1924, James B. Duke, whocreated Duke University, authorized the purchase of parcels of forest andabandoned small farms. He and others envisioned part of the property as asite for Gothic buildings and as a gateway into the new campus.

By late 1925, Duke had acquired about 5,000 acres. Five years later,Clarence F. Korstian was named the first forest director, and he and othersbegan planting seedlings in open tracts.

Pine and hardwood canopies now spread over Durham, Orange and Alamance counties,

a patchwork of tracts purchased over 80 years from more than 100 landowners, including theCouch family who, for 200 years, planted corn, winter wheat and tobacco on its land.Remnants of the past dot the forest landscape: cemeteries, foundations of homes, stone

chimneys. Old furrows from corn and tobacco crops line sloping terrain.“Since the time Duke bought the tracts and even before, there hasn’t been a lot of

disturbance at these sites, so people can go back and do historical, archeological mapping and reconstruction of what was there,” said Edeburn, the forest manager. “These sites haveinformation about life in the Piedmont region of North Carolina in the 19th century. Butin a lot of places because of subdivisions, parking lots and shopping centers, whatever recordthere is gone.”

The historical and cultural roots are not the forest’s only assets. Duke maintains 75 milesof roads and trails for hiking, biking and horseback riding. Two picnic shelters stand among pine trees off Highway 751.

DUKE FOREST

Circa 1930-1932

Forest placed under intensive management

for research and education with Clarence

Korstian as its first director

Of 4,708 acres, loblolly and shortleaf pines

comprised most of the land - 1,690 acres

42 acres of abandoned fields planted with

37,000 trees at $5.90 per acre

10 forest fires burned 52 acres; suppression

costs: $60.43

74 visitors from 11 states, England and 25

institutions toured the forest

Average income per acre from forestproducts for fiscal year: 6 cents

61 Christmas trees sold

Duke faculty began buying wooded lots off

nearby streets for houses. Lot price: $1,500

1,200 Oriental Chestnut trees planted near

Highway 751

Source: Duke Archives and Robert F. Durden’s “The

Launching of Duke University, 1924-1949.”

By T h e N u m b e r s g 7,0 4 6 — Ac r e s g 7 5 — Y e a r s o f r e s e a r c h g \1 7 0

, 0 0 0 — A n n u a l r e c r e a t i o n a l v i s i t s g 1 3 ,0 0 0 — Annu a l s t u d e n t v i s i t s g

9 0 0

—

S p

e c i e s o f p lan ts g 1

Duke ForestJudd Edeburn, left, Duke Forest

manager, and Randy Boggess, a

pioneer forest researcher, celebrate

the 75th anniversary of Duke Forest

during a field event this year.

Sue Wasiolek, assistant vice president for Student

Affairs, jogs in the Duke Forest.



“One of the most beautiful parts of my run is just experiencing the sunrise through thetrees,” said Wasiolek, the assistant vice president for Student Affairs who runs 40 miles a week. “And even on the most humid days, when there’s fog and haze, the sun just comes

through the trees, and it’s just revitalizing. It lets you know you’re alive and the day is starting and you’re there to experience it.”

In 75 years, hundreds of studies have been conducted, providing scientists with a recordof ecosystem changes. One of the largest projects underway involves examining effects of elevated carbon dioxide levels on the forest. Vertical pipes shower trees with carbon dioxide, which fuels plant growth.

Jen Morse and Elizabeth Sudduth are studying for doctorates in ecology at Duke. They are examining how land development affects Mud Creek, a forest stream. A subdivision

covers much of the creek’s headwaters. Runoff drains into the creek, where the channel haseroded and not many insects, mollusks or crustaceans thrive there.

But, their research shows, as Mud Creek moves deeper into the forest, away fromdevelopment, it recovers.

“It’s just so neat to have that resource right here,” Sudduth said.Perhaps, an account about a forest tour in the 1931 Alumni Register, sums up

the forest best:“The members of the exploring party turned away from the forest, which is

so old, and yet so new, whose life is young, old and middle-aged, with a feeling thatperhaps they had been close to the heart of one of the greatest parts of this greatinstitution.”

— By Leanora Minai

Editor,Working@Duke

75 years

5

0 — S p e c i e

s o f t r e e s

g

8 1 —

B u t t e

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y

s p

e c i e

s g

1 50 y e a r so l d

— O l d e s t

p ine s g 2 5 0

y e a r s o l d — O l de s t h a r d

w o o d s t r e e s g 75 — Mile s o f

r o a d s a nd tr a i l s

75thAnniversary

Events

Oct. 19WHAT: Recollections,

stakeholder meeting and

recognition of Duke

Forest as a premier

research, teaching and

recreation site.

WHEN: 6 p.m. to 9 p.m.

WHERE: Bryan Center

Von Canon Hall B and C

Oct. 20WHAT: Research

Symposium; highlights of

past and present

research

WHEN: 8:30 a.m. to

noon.

WHERE: Bryan Center

Von Canon Hall B and C

WHAT: Tour

WHEN: 1 p.m. to 4 p.m.

WHERE: Research sites

primarily in the forest’s

Blackwood Division;

reserve a bag lunch and

transportation by calling

(919) 613-8013 or writing

[email protected].

DID YOU KNOW?

g The Korstian Division was home to the largest black walnut tree on record in North Carolina in 1986. It stood 113 feet tall with a 33 inch diameter.

g Duke Chapel and other Gothic-style buildings on campus are constructed of “Duke Stone” quarry from the forest.

Top: A researcher studies tree growth as part of a project

examining effects of elevated carbon dioxide levels on the

forest. Middle: Researchers examine the growth of a sample

plot established in 1934. Bottom: These logs along North

Carolina Highway 751 are being loaded for lumber in 1935.



FUNDRAISING GOAL FOR DUKE EMPLOYEES IS $1 MILLION

6

Duke employees contributed

$1 million last year to the

United Way Duke Partnership

Campaign. This year, the goal is nodifferent: raise another $1 million.

“Duke employees help people meet

basic survival needs, deal with crises

and flourish fully as community

members,” said Monica Pallett, Staff

& Family Programs manager and

United Way Duke Partnership

Campaign coordinator. “Every pledge

makes a difference in helping us reach

or exceed our goal.”

The United Way Duke

Partnership Campaign began

September 25 and endsNovember 3.

The Triangle United Way

works with local agencies,

coordinating a health and

human services response.

Each year, nearly 3,200 Duke

employees open their hearts

and wallets to contribute to

the campaign. Many pledge

donations to the Community

Care Fund, which provides

for a broad range of services. Others

donate to their favorite charities.

Here are two Duke employees’

donation stories:

“Through the United Way, Isupport the Triangle Radio Reading

Service, a local organization that

disseminates news and information to

more than 15,000 blind, low vision

and physically disabled people in the

greater Triangle area. About 150

volunteers, including myself, read 87

hours of programming per week that

is broadcast over radio, television and

cable. One of the programs includes

reading local newspapers from cover

to cover, from describing

photographs to explaining grocery store advertisements. Our audience

depends on this service to stay in

touch with what is happening in their

communities and helps to alleviate

their feeling of isolation.”

— Jo Ann Garofalo,

Division of Plastic and

Reconstructive Surgery nurse

“Because of my work with the

Latino Health Project at Duke, I have

witnessed the impact that Catholic

Charities has had on the growing

Hispanic population in our community.

Catholic Charities provides emergency

assistance, tutoring, counseling,

education programs and advocacy for

change for those in need. Supporting

Catholic Charities through United Way is a way for me to expand on the

work I do at Duke with the Latino

community, but the scope of the

organization extends to anyone in the

community regardless of religious,

social or economic backgrounds. It is

important for me to participate and

give back to the community. I choose

to support the United Way because

I know my contribution helps to

strengthen the lives of so many.”

— Rebecca Reyes,

Latino Health Project coordinator at Duke

— By Jen Mathot

Senior Communications Strategist,

Human Resources

The Old Art Museum on East Campus is

getting its second makeover since it opened

in 1927.

For 42 years, the red brick building housed

science classrooms. In 1969, much of the

interior was gutted, transforming the Georgian

building into an art museum with four huge

skylights. Since then, galleries filled the renovated

space until the Nasher Museum of Art opened

last year on Central Campus.

In August, crews started renovating the

60,000 square feet

interior, while retaining

original features:

terrazzo floor, marble

baseboards, wide

hallways, wood molding

and 11 feet high ceilings.

All 194 windows will be

replaced for more

energy efficient ones

with the same look.

When completed in

June 2007, academic

departments will

occupy the space.

One of the most exciting design features of

the $10 million project is turning the two-story

main gallery into tiers of offices. Rays of sun

from a large skylight will stream from the roof

through the open floors, an efficiency factor for a

targeted rating of silver in green design.

When the Fitzpatrick Center for

Interdisciplinary Engineering, Medicine and

Applied Sciences opened in 2004, space was set

aside for a state-of-the art Shared Materials

Instrumentation Facility (SMIF), which has a

cleanroom and characterization facility.

A cleanroom is a space where, combining the

use of air filters and continuous air circulation,

levels of airborne particles are much lower than

atmospheric levels. Duke’s 6,110 square feet facility

will include space that averages 360 air changes per

hour. Consider: an office averages 12 air changesper hour. Researchers will be able to design and

build new diagnostic tools for health care, ever

smaller chip-scale systems (ladybug size) and

machines comprised of parts that are the thickness

of a cell membrane or the size of a virus.

SMIF is a university-wide facility that builds

on Duke’s strength in biologically-oriented

material science and nanomedicine. It will enable

opportunities for leading contributions in these

emerging fields. Nan Jokerst, the J.A. Jones

professor of electrical engineering, will be the

executive director of SMIF, and Dr. Mark

Walters is the director.

Construction on the $17 million facility began this summer and is scheduled to be done

in July 2007. Visitors will be able to watch the

work of scientists who will be dressed in

coveralls that don't shed dust particles and look

like space suits.

The bulldozers are grading earth and

excavating trenches for the installation of utilities

for a new classroom building addition at the Fuqua

School of Business. By fall 2008, the entrance off

Science Drive into the Fuqua school will be new.

The entrance will be at the base of a fivestory tower of Duke stone, precast concrete, metal

and glass that rises above the addition’s roof line.

Since 1989, Fuqua’s total MBA student

enrollment has increased from 694 students to

nearly 1,450 - without an increase in classroom or

library space.

The $40 million addition will be 91,000

square feet and will include, among other

features, three, 65-seat tiered classrooms; two

classrooms (for 140 and 120 students); team and

seminar rooms for projects; new library space;

and an outdoor terrace area.— By Leanora Minai

Editor, Working@Duke

This is the two story art gallery in

the Old Art Museum that will beturned into tiered offices with the

skylight.

The Fuqua School of Business classroom addition will be

complete in 2008. This is an architect's rendering of the view

from Science Drive.

Building BlocksDuke’s historic campus is changing and growing.Duke’s Facilities Management Departmentmanages 200 construction projects annually.In Building Blocks, we offer periodic updateson significant projects.

United Way Duke Partnership Campaign underway

Jo Ann Garofalo reads the

newspaper to the Triangle Radio

Reading Service audience. Photo by

Bruce DeBeer.

Rebecca Reyes, center, supports Catholic Charities.

How to GiveA guide of Triangle United

Way member agencies

and pledge forms are

available online at

www.hr.duke.edu/unitedway.

Employees who would like

more information may write

[email protected] or call

(919) 684-1942.



Have aQuestion?

7

“I know all of you are working hard to find

discounts for Duke employees and your

efforts are appreciated. What is being

done to find PERQs discounts for thoseof us who live outside the immediate

Durham area in counties such as Wake,

Person and Orange?”

We talked with Monica Pallett, manager of Staff &

Family Programs, to find out how businesses are selected

for PERQs, Duke’s employee discount program. The

PERQs program provides discounted products and

services offered by participating businesses, including

stores, hotels, restaurants, theme parks and entertainment

providers throughout the Triangle and beyond.

“Since its inception in 2000, the program has been

very successful, and we’re adding new discounts almoston a weekly basis,” Pallett said. “We have 12,950

employees currently on the e-mail list to receive

notification when new discounts are offered, and that

number continues to grow.”

Pallett explained that although Duke occasionally

solicits businesses for the PERQs discount program,

businesses generally approach Duke. The PERQs program

is available to any business that meets Duke's requirements,

including a review process and good standing with the

Better Business Bureau. If faculty and staff have a favorite

restaurant, business or service they want added to the

program, they should contact Staff & Family programs or

direct the business to the vendor registration Web page atwww.hr.duke.edu/discounts/vendors.html. From here,

businesses can view

program requirements

and submit their discount

offers. “We are alwayslooking to broaden the

range of discounts

offered and encourage

employee participation to

help this happen,” Pallett

said. “Faculty and staff

can also send us e-mail at

[email protected] with discount

suggestions. If the suggested business meets all of the

requirements, they will be added to the PERQs program.”

Pallett explained that recently, several restaurants

in Raleigh were added to the program. There are also

discounts offered for entertainment outside the Durhamarea such as the North Carolina State Fair, Biltmore

Estate, Chimney Rock Park, Busch Gardens, SeaWorld

and Six Flags.

Duke is able to provide an array of discounts at

no cost to Duke employees because employees represent

an attractive market for area businesses, Pallett said.

“Businesses want to market their products and services

to large audiences, and they are willing to offer significant

discounts for the opportunity to do so,” she said.

To learn more about PERQs or to join the mailing

list for discount e-mail alerts, visit

www.hr.duke.edu/discounts or call Staff & Family

Programs at (919) 684-9040 for more information.

Glad you Asked

Each month, Working@Duke

selects a question about

working at Duke. We’ll research

and print the answer. Send us

your questions by email at

[email protected]; by fax at

(919) 681-7926 or by campus

mail at Working@Duke ,

Box 90496, 705Broad St.,

Durham,NC27708

Monica Pallett, manager of

Staff & Family Programs

Amemory stick with 6,500

student social security numbers was stolen from a faculty member. Names, addresses, socialsecurity numbers and birthdates of 21,000 federal loan borrowers wereinadvertently exposed on a Web site. And credit card information fromnearly 19,000 online store customers was stolen.

Fortunately, these examples of data breaches were not at Duke, butthey offer an important lesson: if sensitive information had not beenstored on these electronic devices, the

data may not have been exposed tofraud or abuse.

In an effort to protectconfidential information at Duke, theuniversity is reminding departmentsnot to store personal data such associal security and credit cardnumbers in any form - electronically or in paper files.

The University IT Security Officeand Treasury & Cash Management, incollaboration with Chief InformationOfficer Tracy Futhey and Executive Vice President Tallman Trask III, are

asking departments to review theiruse and storage of sensitive

information, including passwords. If confidential data must be kept,departments should consult with theUniversity IT Security Office for safe ways to store and access theinformation.

Several years ago, all departments were asked to discontinue collecting and storing social security numbers toprotect students and employees fromidentify theft. Only a handful of departments retain social security numbers for legal or tax reasons.

“Every employee at Duke musttake responsibility for the security of

sensitive information collected andstored within their department, inaddition to protecting their ownpersonal data,” said Chris Cramer,University IT Security officer.

The North Carolina Identity Theft Protection Act of 2005 requiresbusinesses and other groups to takemeasures to protect againstunauthorized access or use of personal data. The act also requiresgroups to notify users whose personalinformation has been compromised.

Cramer said Duke has made

significant progress raising awarenessamong departments to not offer social

security or bank account numbers by phone or electronically. HumanResources introduced a new applicanttracking system that no longer requiresjob seekers to enter social security numbers. And Duke, which adheres toindustry standards for credit cardsecurity, has also eliminated avenues fordata theft by focusing E-Commerceefforts on the DukePay system.

“DukePay is the single approvedmethod for processing internetpayments for the university,” saidChrista Stilley Poe, E-Commercedirector.

Prior to DukePay, somedepartments hosted Web sites withonline bill pay options that processedpersonal data through multipleservers. Now departments arerequired to use DukePay, so all creditcard information is collected andprocessed on a third-party server thatis centralized, remote and secure,removing the risk of transmitting datafrom a Duke Web site.

— By Dave Menzies News & Information Manager

Office of Information Technology

Duke departments urged toprotect personal data

Technologysecurityquestions?

University IT

Security Office

www.security.duke.eduSend e-mail to [email protected]

Report abuse of network or

computing resources to

[email protected]

Credit cardsecurityquestions?

Treasury & Cash

Management

Send e-mail to

[email protected]

CONSULT WITH IT SECURITY AND E-COMMERCE OFFICES FOR SAFETY METHODS



All I know is that it is really good insurance. I’m pleased with mine.”

Mary Torain

Housekeeper specialist

16 years with Duke“

How do you think Duke’s healthbenefits compare to other employers?

I worked for another major company, and they’re comparable as far as I’m concerned.

I’m retired from IBM.”

Gerald Gunnell

Traffic enforcement

12 years with Duke

— By Eddy Landreth

Working@Duke Correspondent

I think they’re pretty good. They’re not as good as some, but they are a lot better than some

others. Their coverage on medications is quite good.”

Donna Ruger

Staff assistant Department of Physics

21 years with Duke

dialogue@DukeHOW TO REACH US

Editor: Leanora Minai

(919) 681-4533

[email protected]

Director: Paul S. Grantham

(919) 681-4534

[email protected]

Graphic Design & Layout:

Paul Figuerado

Photography: Jon Gardiner, Les Todd

and Megan Morr of Duke University

Photography.

Support Staff: Mary Carey

and William Blackburn.

Working@Duke is published monthly

by Duke’s Office of Communication

Services. We welcome your

feedback and suggestions for

future story topics.

Please write us at

[email protected] or

Working@Duke , Box 90496,

705 Broad St., Durham, NC 27708

Call us at (919) 684-4345.

Send faxes to (919) 681-7926.

“

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WORKING@DUKE

For the latest news and information,D U K E T O D A Y

Based on her prior employment, Richardson already knew about Duke’s benefits and felt comfortable with the work culture.

“In some settings, the driving force may be the dollar,”she said. “Here, the driving force is patient care.”

While in school, Richardson also saw the potential forcareer growth at Duke while working eight differentrotations at Duke Hospital, including the intensive careunit, hematology and inpatient medicine.

“There is such opportunity across Duke,” she said.“You can advance within a career path without ever leaving Duke. The sky’s the limit.”

In a poll conducted during Duke Appreciation Week in May, more than 450 employees were asked about theirperceptions of working at Duke. Results indicated thatthose who worked at other employers had a more favorableimpression of working at Duke than those who only worked at Duke.

“Many people spend their entire careers here,” saidClint Davidson, vice president for Human Resources. “Ouraverage tenure among employees is 10 years. While that’s aremarkable statistic, longer-term staff may be less familiar with what’s happening at other employers. Duke is pretty unique in continuing to offer the level of traditional benefitsfor things such as retirement, health insurance and education.But it also has expanded professional development programs with the new tuition benefit, the mentoring initiative and theProfessional Development Institute.”

For Scott Franklin, associate director of finance andbudget planning for the Office of the Provost, benefits were a key factor when he decided to return in 2000. He worked at Duke from 1991 to 1998, but he was lured away

by a small firm that contracted with the University of

North Carolina to manage its off-site primary care clinics. The business was later sold, and UNC decided to bring the management of the clinics in-house.

“I wasn’t sure I wanted to be a state employee,”Franklin said. “When I looked at the Duke benefits, the

retirement plan was much better, and I have a son, so thetuition benefit was also a factor.”Like Solomon, Franklin was initially lured away by

more money. When he decided to return to Duke, heconsidered more than just the pay and benefits.

“Working at an outside company gave me someperspective that I didn’t have before I left Duke,” Franklinsaid. “Duke is such a large and interesting place to work.I’ve been exposed to a lot of things that I wouldn’t havebeen by working at a small company. Things that may notbe directly related to my job but help me learn and grow in ways I probably couldn’t find some place else.”

— By Paul Grantham

Director, Office of Communication Services

Why did theyleave Duke?

36% Career development/promotionalopportunity

20% Relocation

16% Return to schoolor changing career

10% Supervisor

10% Compensation

3% Location (travelingdistance)

2% Difficult co-workers

1% Personal health

1% Benefits

1% Maternity

Source: Exit survey datafrom the university andhealth system, March toAugust 2006

BACK TO SCHOOLCONTINUED FROM PAGE 1

“It’s hard to turn down more money, but for me it was more about quality of

life,” said Hazel Richardson, a clinical staff pharmacist with Durham Regional

Hospital. She works at Lincoln Community Health Center in Durham.

working@duke - october, 2006

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