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Recruiting the users and reshaping the services

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Experiencing Service Design 7.-9.9. 2009

ROLES @ WORKSHOP

Workshop tutor: Arne van Osterom -  Teaching the methods -  Helping to apply the methods -  Tutoring the participants with the service brief Second workshop tutor: Marc Stickdorn -  Tutoring the participants with the service brief -  Helping to apply the methods Workshop facilitator: Mikko Koivisto -  Facilitating the language -  Service design point of view Design student facilitators: Reetta Kerola, Jenny Välimaa, Elisa Heikkilä -  Helping out with visualizations -  Helping out with finding locations Workshop participants -  Will carry out fieldwork with users -  Will design and present service concepts

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Schedule

7.9.2009 / 5 pm -  Getting to know the group -  The brief -  Preparing for the morning, preparing participatory methods

8.9.2009/ 8:15 am -  Fieldwork at Viretori with the users and the students working there (group 1) (8:15-11) -  Fieldwork at local health centre (group 2, 14:00) -  Lunch -  Continuing with the concepts, workshop until needed

9.9.2009/ 8:15 am -  Workshop starts -  Continuing with the concepts -  Presenting the concepts 1 pm

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•  Customer Viretori –  Recruiting users for the workshop –  Recruit students workers for interviews –  Will give feedback on the service concepts on

the 9th of September

Viretori needs to > •  Recruit new users; where > maybe the

local health centre? •  Develop improved service concepts •  They are running the centre pro bono

with student work, this needs to be made more effective and they are problems when the students may be changing on daily basis

•  What could be new social design concept for Viretori?

•  End users are the elderly people using services (blood pressure check up, nutrition guidance etc) at Viretori

•  Viretori is a place where the students of vocational institute, Savonia University of Applied Sciences and Kuopio University offer well-being services and guidance for the people as part of thier studies. http://www.viretori.fi/

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What we would like to find out a about the users

•  Health centre > how could they become new customers at the Viretori

•  Needs, dreams, wishes, hopes

•  New service concepts fpr Viretori

End result

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