World Wide Leadership in Facility Management

Stan Mitchell

BIFM

Steve Gladwin

FMA Australia

Sheila SheridanIFMA

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The story so far!

• Initial meeting Cambridge April 2004

• Attendees were FMA Australia, IFMA USA, BIFM UK

• A consensus agreed to create an International Organization with two key objectives:

– collaborate and share knowledge in order to further the status, understanding and benefits of those working in facilities management

– to provide a support mechanism that will further the understanding and promote the development of facilities management across the world

Facility Management Association of Australia

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The story so far!

• Subsequent meetings and workshops held in Brisbane May 2004, Salt Lake City October 2004, Cambridge April 2005 and Melbourne May 2005

• Structure and intent clarified which led to the agreement of:– vision statement– mission statement– strategy map– strategic goals

• Stakeholder perspective

• People perspective

• Operational excellence perspective

• Finance perspective

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Vision Statement

“To be the world wide community of organizations that provides leadership in Facilities Management.”

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Mission Statement

“To develop and promote knowledge, standards and education in the Facilities Management profession. Using one voice, collaborate on the development and means to share the progress of Facilities Management, knowledge and standards.”

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Strategy Map

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Our Goals

Goal 1- Establish a sustainable governance model.

• Corporate Structure

• Registration of entity branding

• Membership structure

• By-laws, Articles of Association

• Finance and Administration structure

• Criteria for future members

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Our Goals

Goal 2 – provide the framework for a world wide alliance of facilities management member-centred organizations.

• Communications Plans

• Marketing Strategy

• Member Benefits and Services

• World Class FM Knowledge Portal

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Our Goals

Goal 3 – Capitalize on the capabilities

of the partnering organizations

to promote the benefits of

innovation and encourage

greater collaboration and commitment.

• Leverage existing research, publications and Best Practice guides

• Build upon existing research and development

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Our Goals

Goal 4 – Utilize our diverse cultures and strengths to enhance the skills of our people and equip them with the appropriate resources.

• Benchmark, share and set standards for Best Practice Association Management

• Support employees and volunteer leadership of our members

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Our Goals

Goal 5 – Achieve a transparent and sound management as well as financial system to support and expand the Facilities Management International Agenda.

• Identify appropriate financial system

• Develop Value Proposition for participating organizations

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Future Mega Issues - Influence

• There is confusion in the global marketplace about FM due to cultural, linguistic, geographic and other variables

• FM is evolving at different speeds from one location to the next

• FM contributes much to the achievement of organizational and financial goals, but direct ties are not always clear (appropriate credit not always given)

• The lack of global standards and common definitions impedes benchmarking and promotion of universal best practices

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Future Mega Issues - Influence

• Professional qualifications and professional development opportunities vary from country-to- country—an international qualifications standard is needed

• There is a general lack of governmental recognition for FM

• As the scope of FM increases, FM practitioners need both virtual networks (high tech access) and traditional person-to-person connections (high touch access)

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Future Mega Issues - Workforce

• Facilities managers need both heavy executive-level skills and lighter general-management skills

• Proficiency in technical skills also is needed

• Skilled operatives (FM staff, craftsmen, contractors, technicians, etc.) are not always available or affordable

• Increasing scope of FM roles and responsibilities requires lifelong learning for the FM practitioner

• Demographic changes—increased urbanization, aging populations, etc.—evolve rapidly and are reshaping FM

• All markets are increasingly global

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Future Mega Issues - Workforce

• Customers also are changing demographically

• People working wherever and whenever needed (24/7) are driving virtual work environments and reshaping traditional work environments

• FM is increasing in its importance and in its impact

• Outsourcing continues to become an efficient and a preferred way of doing business

• More and more knowledge workers and service workers are becoming contractors

• Productivity improvement demands are continuous

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Compliance Complexity

• Sustainability is becoming the universally-accepted way of doing business—all organizations must operate responsibly and be good stewards of the earth

• Enhancing shareholder value requires continuous improvement and constant review of efficiencies

• A mobile and demanding workforce requires facilities managers to act locally and think globally

• FM and corporate real estate practices are moving closer together

• Technology is advancing at varying paces and to different degrees from region-to-region—facilities managers must know where to look for the next adaptations

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• Virtual access to information

• Greater recognition for profession

• FM public square

• Networking

• International standard settings

• Discounted conferences

• Research, benchmarking and best practices

Member Benefits, Services & Offerings

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What Next?

• Commitment to continue the process

• Formalization of the ‘Organization’

• Constitution and bylaws

• Time Plan

• Communication plan

• Invite Feedback

• Launch and invite membership

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Thank You

• Questions