defining your digital strategy

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  • PING!!! PING!!!PING!!!

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  • chapter 1

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  • why brand should go digital?

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  • chapter 1

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  • why brand should go digital?

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  • chapter 1

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  • why brand should go digital?

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  • chapter 1

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  • why brand should go digital?

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  • chapter 1

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  • why brand should go digital?

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  • chapter 1

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  • Audience

    MediaConsumption

    Strategy

    Measurement Measurement

    INBOUND

    Customer

    Costumer’s Journey

    Influencerand advocates

    Content

    Measurement

    CR2M

    Customer’s Database

    DatabaseMapping

    Loyalty Program

    Tools for Sharing

    OUTBOUNDWHAT

    MEASUREMENT

    HOW

    WHERE

    WHO

    why brand should go digital?

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  • CHAPTER 2

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  • OUTBOUND MARKETING

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  • CHAPTER 2

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  • OUTBOUND MARKETING

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  • CHAPTER 3

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  • CUSTOMER RELATIONSHIP AND REFERRAL MANAGEMENT

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  • CHAPTER 4

    ii. Network selling

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  • Measurement

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  • a

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