You Caught Me Monologuing

Effect ive Communicat ions in Secur i ty

Overview• Why Does This Matter

• Communicating with Your Colleagues

• Communicating with Your Team

• Communicating with Your Boss

• Communicating with Your Executives

• Communicating with Everyone Else

About …

About Me

@pjbeyer

photo credit: vibramfivefingers.com

About Expectations

Not an Expert

Not Comprehensive

Not a Lecture

About Communication

“The most important thing in communication is

hearing what isn't said.”- Peter Drucker

It isn’t About

It isn’t About

• Your role

• Your thoughts

• Acting alone

It is About

It is About

• Your actions

• Taking initiative

• Working with others

About Effectiveness

“Most people do not listen with the intent to

understand; they listen with the intent to reply.”

- Stephen R Covey

7 Habits of Highly Effective People

Effective Communication Habits

• #4 Think Win-Win

• #5 Seek First to Understand, Then to be Understood

• #6 Synergize

Why Does This Matter

“Two monologues do not make a dialogue.”

- Jeff Daly

Practical Guidance

Practical Guidance

• Simple tools for everyone

• Use everyday around the office

• What has worked in your career… let’s discuss

Personal Value

Personal Value

• Be more effective in your role

• Be more valuable as an employee

Realize Your Vision

Realize Your Vision

• Great work requires vision

• Vision requires execution

• Communication is the means

Communicating with Your Colleagues

“If you make listening and observation your occupation,

you will gain much more than you can by talk.”

- Robert Baden-Powell

Foster Cooperation

Foster Cooperation

• Correct dysfunctional teamwork with simple tools

• Make meetings effective

• Understand your colleagues’ behavior

Teamwork Tools: Goal

Teamwork Tools: Goal• Focus on a clear team goal

• Is the team goal second to personal agendas?

• Discuss the worst-case scenario

• Is the team goal second to interpersonal relations?

• Articulate the goal at the outset

Teamwork Tools: Activities

Teamwork Tools: Activities

• Identify the decision-maker and delegate roles

• Are decisions dictated by dominant members?

• Identify existing skills and experience

• Are roles not clearly defined?

• Delegate the roles your team needs

Teamwork Tools: Participation

Teamwork Tools: Participation

• Balance criticism and support

• Are ideas aggressively sold or is there excessive criticism?

• Encourage a balance of both approaches

• Are members hesitant to contribute or support others?

• Directly solicit participation

Manage Meetings

Manage Meetings• Have an agenda

• Stick to the agenda

• Be on time

• Take notes… handwritten?

• Participate!

Understand Behavior

Understand Behavior

• DiSC is an instrument

• Behavioral styles are not personalities

• Helpful in deciphering communication (written and spoken)

DiSC Dominance

Dominance• Emphasis on accomplishing results, the

bottom line, confidence

• Sees the big picture

• Can be blunt

• Accepts challenges

• Gets straight to the point

DiSC Influence

Influence• Emphasis on influencing or persuading others,

openness, relationships

• Shows enthusiasm

• Is optimistic

• Likes to collaborate

• Dislikes being ignored

DiSC Steadiness

Steadiness• Emphasis on cooperation, sincerity,

dependability

• Doesn't like to be rushed

• Calm manner

• Calm approach

• Supportive actions

DiSC Conscientiousness

Conscientiousness• Emphasis on quality and accuracy, expertise,

competency

• Enjoys independence

• Objective reasoning

• Wants the details

• Fears being wrong

Communicating with Your Team

“The single biggest problem in communication

is the illusion that it has taken place.”

- George Bernard Shaw

Be a Better Manager

Be a Better Manager

• Conduct weekly 1-on-1 meetings

• Provide frequent feedback (positive and negative)

• Use coaching for skill development

• Delegate, delegate, delegate

Invest in Your People

Invest in Your People

• Defend the training and conference budget

• Use THE development question…

• What do YOU think?

• Find a mentor for each of them

Set Goals and Measure Progress

Set Goals and Measure Progress

• SMART

• Make goals Measurable

• Track progress

• Make goals Time-based

• Report success/failure throughout the organization

• Hold your team accountable

Communicating with Your Boss

“The art of conversation lies in listening.”

- Malcolm Forbes

Management is Hard

Management is Hard

• Disclaimer: YMMV

• Behavior tends toward assertiveness and task-focused

• Responsible for Results and Retention

Be Succinct

Be Succinct

• Your boss doesn’t need every detail for every task

• Your boss doesn’t necessarily need to hear from you every day

• Provide enough detail, and the opportunity to ask for more

The Unspoken Commitment

The Unspoken Commitment

• Proactively communicate project/task in jeopardy

• No communication is assumed to be GREEN

Communicating with Your Executives

“You cannot truly listen to anyone and do anything else at the same time.”

- M Scott Peck

Attend to the Details

Attend to the Details

• Agenda

• Timeliness

• Attire

• Language

Know Your Business

Know Your Business

• Spend time outside of your department

• Understand the business impact of a loss event

• Learn about risk from their point of view

Know Your Industry

Know Your Industry

• Understand the landscape of your industry

• Be familiar with the dominant market forces

• Learn from the examples and experiences of peers

It’s a Business Decision

It’s a Business Decision

• You are not the decision-maker

• Act as an advisor

• Inform leadership, so they make good decisions

• Own the results

Set Reasonable Expectations

Set Reasonable Expectations

• Share enough details to get the point across

• Incidents are a reality in every environment

• If you don’t yet have the data, be careful what you assert

Communicating with Everyone Else

“In the last analysis, what we are communicates far

more eloquently than anything we say or do.”

- Stephen Covey

Attitude

Attitude

• Your attitude is more effective than your words

• Cynicism is a lousy strategy

• Inspire and influence to get the desired effect

Thinking Errors

Thinking Errors• Black/White Thinking

• Generalization

• Emotional Reasoning

• Minimizing

• Deflecting

• Magnifying

Cognitive Bias

Cognitive Bias

• Daniel Kahneman - “Thinking, Fast and Slow”

• System 1 vs System 2

• Heuristics

• Biases

Call to Action

Establish a Habit of Interdependence

Manage Well

Talk Less, Listen More

Resources

@pjbeyer

Productivity

Productivity Resources

• Todd Henry

• “The Accidental Creative” / “Die Empty”

• @toddhenry http://www.toddhenry.com/

• Michael Bungay Stanier

• “Do More Great Work”

• @boxofcrayons http://www.boxofcrayons.biz/

• David Allen

• “Getting Things Done”

• @gtdguy http://gettingthingsdone.com/

Effectiveness

Effectiveness Resources

• Gerald Weinberg

• “The Secrets of Consulting”

• http://www.geraldmweinberg.com/

• Stephen Covey

• “The 7 Habits of Highly Effective People”

• http://en.wikipedia.org/wiki/Stephen_Covey

Thinking

Thinking Resources

• Article: Thinking Errors

• http://blogs.psychcentral.com/caregivers/2015/03/3072/

• Daniel Kahneman

• “Thinking, Fast and Slow”

• http://en.wikipedia.org/wiki/Daniel_Kahneman

Management

Management Resources

• Mark Horstman & Mike Auzenne

• “Manager Tools” (podcast with detailed notes)

• @mahorstman @mauzenne http://www.manager-tools.com/

• Peter Drucker

• “The Effective Executive”

• http://en.wikipedia.org/wiki/Peter_Drucker

• Harvard Business Review

• https://hbr.org/

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