your it infrastructure support partner
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IT Infrastructure Services (IT IS)Systems Plus SolutionsIndia | USA | UK
• Our IT Infrastructure Services are aimed to help our customers build, manage, and optimize their IT infrastructure
• We enable our customers keep their business-critical applications and IT infrastructure running 24x7
• We help our customer lower the cost of managing their IT infrastructure through high service levels and operational competence
• This on the other hands frees up your key resources for engaging into strategic important strategies for your organization
• Our SLA based service approach is delivered by eminent professionals with decades of experience in IT & Infrastructure Consulting / Management and provides enhanced value to customers
IT IS @ SPS
Our Core Services
Remote Monitoring and Support
Security Audits
SMB Lite
Advanced IT Infrastructu
re Consulting
IT Infrastructure Services
(IT IS)
Remote Monitoring & Support Offerings Remote Monitorin
g and Support
Server Management
Database & Middleware
Administration
AS400 Support
Server Management – Key Remote Monitorin
g and Support
Alert Monitoring Remote monitoring of
servers on a 24x7 basis for fault, performance, and security alerts. Proactively escalate issues to appropriate groups.
Resolution Management Remote resolution of
server problems on a 24x7 basis for fault, performance, and security issues.
Vulnerability Management Periodic and real-time
scanning for vulnerabilities on servers. Identify potential security vulnerabilities and resolve them.
User Monitoring Track and report all user
activity on critical servers. Identify suspicious activity and take corrective action.
Backup and Archiving Proactively backup the
critical data stored in your servers, and protect yourself from any critical data loss or failure of storage.
Remote System Administration
Instantly solve any server issue with access to real-time access to certified server administrators. Remote access resolution of any type of server problem.
Server Management Remote Monitorin
g and Support
System log / console errors / warnings
Message Queuing Management
Installation of packages / patches / OS upgrades
Anti Virus & Security Patch Management
Server and User account admin
Data backup and restore process
AS-400 Support• MQ support• Queues / Job / JCL
management• Z/Os support• Application support based on
RPG
Servers: • Microsoft • Linux, Unix/AIX • Mainframe
Reporting• Availability• Call logs (we can log
all the problems and send it over to the main team supporting the environment)• Upgrade needs• Fixes to the
common problems
Tools:• Nagios, Solarwinds,
Nimsoft • Jira or BugZilla
Database & Middleware Support Remote Monitorin
g and Support
Our DBA & Middleware support services are designed to help put in place an ideal team that supports your system. Our team of skilled DBAs and Middleware consultants work with you to configure a program that is best suited to your requirements.
• DatabasesOracle, MS SQL Server,
MySQL, DB2
• Microsoft / 3rd Party Application Support• Support • Migration• Application Upgrades
• Web Server / Middleware Management & Support: Microsoft / Sun / IBM / Oracle / Open Source
DBA Consulting Services
• Database and application assessment and upgrade / migration • Project planning &
management• Installation of applications,
new features and functionality• Business continuity solution
design and implementation• Implementation of backup and
recovery solutions• High availability solution
design and implementation• Integration service - with
Oracle or non-Oracle applications• Performance assessment and
tuning• Implementation of advanced
database, application security configuration
Database & Middleware Support Remote Monitorin
g and Support
Remote Database & Applications Management
•Monitoring instance parameters and health of the system•Monitor alert log and other application-related logs and take corrective actions• Install application and security patches•Monitor application, database usage and record the data for further analysis• Check performance parameters and tune accordingly•Manage application or database cloning•Monitor and manage COLD or HOT database backups, recovery• Extended support during month-end closing activity• Quick response emergency support for production instance outage•Managing users, responsibility, profiles•Managing advanced database security configuration
Database & Middleware Support Remote Monitorin
g and SupportInfrastructure Consulting for Applications &
Databases
• Short-term solutions with quick, measurable ROI to resolve critical business pains• Clear and concise designs which help you to rapidly select and deploy the solution right for your business and existing infrastructure• Review the infrastructure, application and database servers• Review the operating system details, performance parameters• Review the database, application performance statistics• Review database security and applied patches• Review backup and recovery policies and procedures• Provides a detailed report on the infrastructure assessment
Delivery Methodology Remote Monitorin
g and Support
For SMB clients:
We establish a secure connection to their servers by deploying a central desktop based system where we can login using standard encrypted services like LogmeIn.com or GoToMyPC.com, VNE or any other preferred secure services.
For Large Enterprises:
We directly VPN to their network and perform the tasks. For added security, we can use customer provided assets at our location to access their login and maintain the same standard of the operating system image.
Security Audits: WHY?
Why Security Audits? Key Questions?
Recent security research performed by Deloitte suggests that most data security breaches have happened due to internal threats than external.
Just one unhappy employee having access to crucial systems is more than capable to cause security data breaches.
Hence it is important to secure the assets (systems and databases) internally too.
What technologies do we have on board (like server OS, middleware etc)?
Are the core technologies (servers, networks and application) secure enough to conduct business?
Can someone from within the company easily disrupt the business operations?
Are the passwords on all devices set and strong enough?
How easy / difficult is it for an individual to access all crucial data?
Do people have access to information / email not pertaining to their work?
Can an unauthorized user (internal or external) access any information?
Security Audit
Security Audit Offerings
Our Offerings Deliverables
We perform host, network and application security for the enterprise to present high, medium and low vulnerabilities on the internal assets.
Host SecurityNetwork
SecurityApplication
Security
Detailed Audit Findings Report: Each finding of the audit categorized
as High, Medium, Low or Critical Includes necessary information /
evidence for justification Risk of running the services based on
the findings All services mapped with findings
which will help present an appropriate perspective of business continuity.
Remediation path / recommendation for high and medium findings:
Recommendations / suggestions will be given for all critical and high vulnerabilities along with the size of the effort to address each of those
Security Audit
Security Audits: Delivery MethodologySecurity Audit
Industry standard tools deployed on your servers / hosts to perform the auditsThese tools shall be removed once the audit is completed
Duration: 2 Weeks or based on the size of
the IT assets
Performed
remotely by
trained
system
professional
s
Security Audits: How it helps?
The audit report would present an unbiased, practical and an effective perspective to the management and shall provide answers to some key questions like:
Are the IT services aligned from reliability, availability, security and scalability perspective?
What steps should be taken to improve the IT services to support the business needs?
What areas of IT should the management focus on how do we get best returns on the investments.
Audit help the management determine further course of action.
Security Audit
Advanced IT Infrastructure Consulting: Offering
Performance Engineering
IT Infrastructure Consulting
Our engineers will perform network packet captures to analyze the traffic between hosts to determine if the application’s performance on the wire is optimal enough.
Design assessment, Optimization, Capacity planningData model refactoringPerformance engineering:LAMP, open source stacks & DatabasesPerformance feasibility analysis, modeling and benchmarking
Our engineers can provide designs to host and secure web based applications with a defense-in-depth mechanism. We also provide guidelines to engineer secure operating system and middleware builds.
IT & Systems Diagnostic Infrastructure Planning Conception and
implementation of new IT environments / Apps & ERP infrastructure
Client/server infrastructure (including virtual environments)
Multilevel security concepts Outsourcing
Engineering &
Operations Standards & Policies
We shall understand and analyze the build / deploy and support policies to ensure smooth functioning of IT operations.
Advanced IT
Infrastructure
Consulting
SMB Lite: Offering
This unique offering will harness the potential of Internet and Software as a Service (SaaS).
A perfect combination of the two will basically reduce SMB’s capital investment in IT infrastructure (servers, licenses) and IT man power.
Domain registration for your company
Setup and configuring internet based email and installing email clients on your desktops
Setup of internet based office automation products (documents, spreadsheets, calendar and integrated chat)
Training to end users (two sessions of an hour each) for use of those applications.
Create a basic corporate website using standard templates or a SharePoint portal setup
SMB Lite
Case Studies: PepsiCo Germany MIS Support Case Studies
SQL Server Support (offshore) MSSQL Server 2000 DTS Packages MS SQL Analysis Server Cubes Linked Server
Key Support Activities: Batch process Monitoring Performance Monitoring Loading Data from Clipper to SQL
Server 2000 Monthly OLAP Cube data
processing SQL Job processing issue resolution SQL Server : space and log files
management Designing and maintaining of SQL
Data transformation packages (DTS packages)
Map and document application data structure and architecture of the existing system
Understand and documented the data flow and system architecture
Knowledge gaining on functionalities of different applications and documented
Setup Test Environment for easy deployment of new versions
Other Support Activity
Technologies Supported: ProClarity OLAP Reporting
tool Clipper, Business Objects Visual Objects Crystal Reports Report Pro AppFact 5.0 Framework
Other Activities: Infrastructure Setup (VPN,
Voice Communication, Systems Plus web enabled service desk.)
Developed and implemented web based User rights management system for existing clipper system
Scheduled task management for downloading data from AS/400
Implemented Service desk for online issue tracking and updating/ closure
Document all incidents and solutions for future help
Thank You
Please visit us at www.systems-plus.com
SPS Group Offices: Pune, Belapur, Ahmedabad
Systems Plus Solutions Ltd.Soane Point, 6-8 Market
Place, Reading, RG1 2EG,
United Kingdom
Tel: + 44 (0) 118 907 2507
(Direct Line)
Systems Plus SolutionsUSA LLC
Suite 1-A, 9 Glenmere Pl.Old Bridge, NJ 08857, USA
Tel: 732-414-8943Fax: 732-414-4260
Systems Plus SolutionsHiranandani House,
Saraswat Lane, Off Linking Road, Santacruz (West),
Mumbai - 54
Tel: + 91 22 26608201(Ext: 108)