©2013 Aspect Software, Inc. All rights reserved rev: Mar 2013

Zipwire Cloud solution

The no-hassle contact center in the cloud. 100% Cloud 0% Complexity 100% Uptime

Inbound

Reporting

Outbound

Recording

Blended

Self-service

Multi-channel

Intelligent skills-

based routing

...and we just got started!

• FREE TRIAL !!!!

• http://zipwire.aspect.com/

• deployed in hours, not days,

rapid expansion and

contraction

©2013 Aspect Software, Inc. All rights reserved

Zipwire™ Capabilities:

• Inbound/ACD

• Outbound

• CTI

• Chat (multi-session)

• SMS/Email

• IVR/Self Service

• Quality Management/Recording

• Customer Sat Surveys

• Queue Optimization

• Reporting

• CRM & SalesForce.com

• Browser based UI

• Mobile video

• Lightweight PBX

• Telco Infrastructure

Embrace the Revolution

5

©2013 Aspect Software, Inc. All rights reserved

Mobile Video Interactions

6

Why Cloud? Why the

Aspect Zipwire™ Cloud?

©2013 Aspect Software, Inc. All rights reserved

Aspect’s Expansive Global Data Center and Telco Infrastructure

Supporting Our Private Cloud, SaaS, PaaS and Managed Services Portfolio

Las Vegas Orlando

London

Cologne

Frankfurt

Hong Kong

Singapore

DC Data Center

CC Contact Center

NOC Network Operations

DC

CC NOC DC

CC NOC DC

DC

DC

DC

24x7x365

Support

100% Uptime Guarantee

Patented Architecture

6 Data Centers

90,000 ports

2 Network Ops Centers

Central Monitoring

Global Telco Infrastructure • 13 global carrier cross connects

• 1.5 billion minutes of use expected in 2014

©2013 Aspect Software, Inc. All rights reserved

• Only Company in Industry offering 100%

Uptime SLA Guarantee

• Network has maintained this Service level for

last 4 years

• No Single point of failure

• 2.2 Billion minutes of traffic

• Independent RESPORG

12

Aspect – Unique Values

for you

©2013 Aspect Software, Inc. All rights reserved 14

Unique Values for you

• All in one system

• Centralized solution

• Central administration and reporting

• Easier education

• No impact on any other infrastructural projects.

• Works with a changing and hybrid telephony infrastructure, telephony infrastructure is transparent.

• Available on any site of your organization with any size.

• Proven 100 % uptime guarantee, global support organization

• We stick to our promise and have a generous financial compensation model in place

• Complete portfolio

• The system is completely managed by Aspect.

• Always be on the latest version

• No costly upgrades

• No infrastructure needed from your side

• Maximum functionality and reliability.

• No outages during updates

• Telco infrastructure included

• Focus on your business instead of running a platform.

• Roll out the new contact center generation in phases and regions on “your own pace”. We will do this journey together with you.