© 2012 autodesk cm2829 - starting and maintaining a company user group kevin robinson...
TRANSCRIPT
© 2012 Autodesk
CM2829 - Starting and Maintaining a Company User GroupKevin [email protected] Manager, Autodesk PLM 360
© 2012 Autodesk
Introduction
15+ years experience with Autodesk technology Over 10 years as a full time CAD geek 13th AU …. I think….. 7th year as a AU speaker Have used Inventor since day one….. 11 User Group start ups Created a repeatable, managed process for sharing knowledge internally
and externally User Groups, Blog, newsltter, eLearning , etc
Explored and implemented various technologies to keep it all going.
© 2012 Autodesk
Class Description
Internal CAD tribes and user groups are mission-critical to ensuring your company is able to leverage all the software’s capabilities. This class will cover best practices and technology enablers that will help empower you and your co-workers to get the most out of your CAD investments.
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What is a user group?
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Are you already a member of a user group or cad user community?
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Class Objectives
Discussion on WHY user groups are so important Learn how easy it is to get a company user group started Understand the dynamics required to keep it going Explore different technology enablers that can empower many User Group ROI Open Q and A
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Importance of User Groups
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$25
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© 2012 Autodesk
Importance of user groups
Ways companies invest in CAD…. Elements of Success End User Adoption Spreads out the knowledge
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Ways companies get CAD software….
Buy Buy and Hope Buy and "We got this one guy…..“ Buy, Basic Training, Install Invest, Tailored Training and Implementation, A few days on the books
left over Plan, Invest, Custom Everything, On going training plan
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Possible Elements of Success
1. Training2. Customer Champion 3. Business Goal Alignment4. Client and Network Hardware5. Templates and Standards6. File Sharing / Data Locations7. Non-Engineering Impact Review8. Customer Vision / Enablement9. Target Metrics / Plan10. Helpdesk / Lifeline11. New tool Methods / Advanced Workflows
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Forced Ranked Elements of Success
Customer Vision / Enablement Business Goal Alignment Customer Champion / Change Mgr New tool Methods / Advanced Workflows Training
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End User Adoption
Open Communication Understand the hurdles or roadblocks Share the Influence of change
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Spreads out the knowledge
Distributes the load of the support system Enables future input and direction Supports common workflows vs. every person for them self
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Start Up
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Getting one started - Critical Elements
YOU Some spare time Excitement and Passion
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Getting one started – the process
Send out a user survey Get some speakers or create content Pick a date that works for most people Find out what type of food people want Set an agenda and forward 2 days in advance Run the meeting Ask the users who wants to present at the next meeting…..
WRONG
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Getting one started – the process – TAKE TWO
Borrow / Steal some content from your reseller or the internet Pick an upcoming Friday around lunchtime Tell some co-workers when and where they can find free food Run the meeting Have a sign in sheet and a place where they can fill in future topics Run the same meeting a few more times
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Keeping It Going
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Keeping it going….we had a few meetings now what? Formalize the basics Content, Content, Content Steady trickle….. Knowledge Management planning
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Formalize the basics
Set an agenda the users can count on: Basics review Intermediate What's New Open Discussion
Establish the meeting frequency Monthly Duration
Meeting location Notification process Feedback Loop
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Content, Content, Content
Content Sources: Common questions and helpdesk issues from your company AUGI Existing Local user group Your reseller AOTC books from autodesk.com The internet Guest Speaker
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Steady Trickle….weekly
Forward a Article from AUGI or a web link Send something new YOU learned this week Send a link to a you tube video (cad related of course) Forward content you subscribe to, but tailor to the work you do
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Getting started with Knowledge Management
Establish a running list of topics that anyone cad add to Maintain an archive of past content for review Work with other end users and see “how they do it”, document it Work with HR on understanding how they track knowledge and skills and
look for synergy and or sponsorship
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Technology Enablers
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Technology enablers
Stocking Stuffers Under the radar IT / Management involvement
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Stocking Stuffers
Techsmith Jing – www.jingproject.com Quick capture of image or video Create link to share with co-workers Leverage screencast as backbone for sharing – www.screencast.com
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Under the radar Techsmith Snagit - $50
Fast and east screen grabs Also does video capture Very powerful editing and markup tools Great for creating user group content
Ning – www.ning.com - $19.95 a month Affordable web based community building tool Blogs, photos, discussions, videos, etc Can be set to private
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IT / Management involvement
www.gotomeeting.com - $500 per year Great for remote employees Great for enabling remote guest speakers Has nice tracking and survey tools
Techsmith Camtasia Studio / Snag it bundle - $350 Everything from Snagit + Full feature video capture and editing tools
www.myigetit.com - $95 a user + Publishing tool $ Learning paths Video, text, PPT and PDF content support Reporting tools for
Microsoft SharePoint - $$ Discussion Groups, Lists, Alerts, outlook syncing
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Summary
Hopefully you are ready to start a user group at your company Better understand some speaking points to create some urgency Seen some technology that might enable you to gain momentum
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Open Discussion
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Class Summary
Class summary text goes here
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Section Title Goes Here
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Autodesk, AutoCAD* [*if/when mentioned in the pertinent material, followed by an alphabetical list of all other trademarks mentioned in the material] are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders. Autodesk reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document. © 2012 Autodesk, Inc. All rights reserved.