Коммуникативная компетентность сотрудников...

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171 ɍɬɜɟɪɠɞɟɧɢɟ ɨ ɬɨɦ, ɱɬɨ ɤɨɦɦɭɧɢɤɚɬɢɜ- ɧɚɹ ɤɨɦɩɟɬɟɧɬɧɨɫɬɶ ɬɟɫɧɨ ɜɩɥɟɬɟɧɚ ɜ ɤɨɧ- ɬɟɤɫɬ ɩɪɨɮɟɫɫɢɨɧɚɥɶɧɨɣ ɞɟɹɬɟɥɶɧɨɫɬɢ ɢ ɧɚɩɪɹɦɭɸ ɫɤɚɡɵɜɚɟɬɫɹ ɧɚ ɟɟ ɪɟɡɭɥɶɬɚɬɚɯ, ɧɟ ɬɪɟɛɭɟɬ ɞɨɤɚɡɚɬɟɥɶɫɬɜ. ɉɨɞ ɤɨɦɦɭɧɢɤɚɬɢɜ- ɧɨɣ ɤɨɦɩɟɬɟɧɬɧɨɫɬɶɸ ɨɛɵɱɧɨ ɩɨɧɢɦɚɟɬɫɹ ɫɩɨɫɨɛɧɨɫɬɶ ɭɫɬɚɧɚɜɥɢɜɚɬɶ ɢ ɩɨɞɞɟɪɠɢ- ɜɚɬɶ ɧɟɨɛɯɨɞɢɦɵɟ ɤɨɧɬɚɤɬɵ ɫ ɞɪɭɝɢɦɢ ɥɸɞɶɦɢ. ȼ ɫɨɫɬɚɜ ɤɨɦɦɭɧɢɤɚɬɢɜɧɨɣ ɤɨɦ- ɩɟɬɟɧɬɧɨɫɬɢ ɜɤɥɸɱɚɸɬ ɧɟɤɨɬɨɪɭɸ ɫɨɜɨ- ɤɭɩɧɨɫɬɶ ɡɧɚɧɢɣ, ɭɦɟɧɢɣ ɢ ɧɚɜɵɤɨɜ, ɨɛɟɫ- ɩɟɱɢɜɚɸɳɢɯ ɷɮɮɟɤɬɢɜɧɨɟ ɩɪɨɬɟɤɚɧɢɟ ɤɨɦ- ɦɭɧɢɤɚɬɢɜɧɨɝɨ ɩɪɨɰɟɫɫɚ. Ɍɚɤɨɝɨ ɪɨɞɚ ɤɨɦ- ɩɟɬɟɧɬɧɨɫɬɶ ɩɪɟɞɩɨɥɚɝɚɟɬ ɭɦɟɧɢɟ ɪɚɫɲɢ - ɪɹɬɶ (ɢɥɢ ɫɭɠɚɬɶ) ɤɪɭɝ ɨɛɳɟɧɢɹ ɢ ɭɦɟɧɢɟ ɜɚɪɶɢɪɨɜɚɬɶ ɟɝɨ ɝɥɭɛɢɧɭ (ɭɦɟɧɢɟ ɜɟɫɬ ɨɛ- ɳɟɧɢɟ ɧɚ ɪɚɡɧɵɯ ɭɪɨɜɧɹɯ ɞɨɜɟɪɢɬɟɥɶɧɨɫ- ɬɢ), ɩɨɧɢɦɚɬɶ ɢ ɛɵɬɶ ɩɨɧɹɬɵɦɢ ɩɚɪɬɧɟɪɚ - ɦɢ ɩɨ ɨɛɳɟɧɢɸ 1 . ɉɨ ɮɨɪɦɟ ɢ ɫɨɞɟɪɠɚɧɢɸ ɤɨɦɦɭɧɢɤɚɬɢɜɧɚɹ ɤɨɦɩɟɬɟɧɬɧɨɫɬɶ ɨɬɧɨ - ɫɢɬɫɹ ɤ ɨɫɨɛɟɧɧɨɫɬɹɦ ɜɵɩɨɥɧɹɟɦɵɯ ɱɟɥɨ- ɜɟɤɨɦ ɫɨɰɢɚɥɶɧɵɯ ɪɨɥɟɣ . ɉɪɢ ɷɬɨɦ ɱɟɥɨ- ɜɟɤ ɫɨɫɪɟɞɨɬɚɱɢɜɚɟɬ ɜɧɢɦɚɧɢɟ ɧɟ ɧɚ ɜɫɟɣ ɫɨɜɨɤɭɩɧɨɣ ɤɭɥɶɬɭɪɟ ɨɛɳɟɫɬɜɚ , ɚ ɬɨɥɶɤɨ ɩɨɥɟɡɧɨɣ ɟɦɭ ɜ ɩɪɨɮɟɫɫɢɨɧɚɥɶɧɨɣ ɢ ɩɨɜɫɟɞ- ɧɟɜɧɨɣ ɩɪɚɤɬɢɤɟ 2 . ɇ. ȼ. ɉɨɬɥɚɱɭɤ ɄɈɆɆɍɇɂɄȺɌɂȼɇȺə ɄɈɆɉȿɌȿɇɌɇɈɋɌɖ ɋɈɌɊɍȾɇɂɄɈȼ ɄɊɂɆɂɇȺɅɖɇɈɃ ɆɂɅɂɐɂɂ Ɋɚɛɨɬɚ ɩɪɟɞɫɬɚɜɥɟɧɚ ɤɚɮɟɞɪɨɣ ɸɪɢɞɢɱɟɫɤɨɣ ɩɫɢɯɨɥɨɝɢɢ ɋɚɧɤɬɉɟɬɟɪɛɭɪɝɫɤɨɝɨ ɭɧɢɜɟɪɫɢɬɟɬɚ ɆȼȾ ɊɎ. ɇɚɭɱɧɵɣ ɪɭɤɨɜɨɞɢɬɟɥɶ ɞɨɤɬɨɪ ɩɟɞɚɝɨɝɢɱɟɫɤɢɯ ɧɚɭɤ, ɩɪɨɮɟɫɫɨɪ Ⱥ. Ɍ. ɂɜɚɧɢɰɤɢɣ ɋɬɚɬɶɹ ɩɨɫɜɹɳɟɧɚ ɩɪɨɛɥɟɦɟ ɫɨɜɟɪɲɟɧɫɬɜɨɜɚɧɢɹ ɤɨɦɦɭɧɢɤɚɬɢɜɧɨɣ ɤɨɦɩɟɬɟɧɬɧɨɫɬɢ ɨɩɟɪ- ɭɩɨɥɧɨɦɨɱɟɧɧɵɯ ɤɪɢɦɢɧɚɥɶɧɨɣ ɦɢɥɢɰɢɢ. ȼ ɤɚɱɟɫɬɜɟ ɨɫɧɨɜɧɨɝɨ ɦɟɬɨɞɚ ɩɪɟɞɥɨɠɟɧ ɫɨɰɢɚɥɶɧɨ- ɩɫɢɯɨɥɨɝɢɱɟɫɤɢɣ ɬɪɟɧɢɧɝ, ɨɫɧɨɜɚɧɧɵɣ ɧɚ ɬɟɨɪɟɬɢɱɟɫɤɨɦ ɢɡɭɱɟɧɢɢ ɜɨɡɦɨɠɧɨɫɬɟɣ ɞɚɧɧɨɝɨ ɦɟɬɨ- ɞɚ ɢ ɪɟɡɭɥɶɬɚɬɚɯ ɷɦɩɢɪɢɱɟɫɤɨɝɨ ɢɫɫɥɟɞɨɜɚɧɢɹ ɤɨɦɦɭɧɢɤɚɬɢɜɧɨɣ ɤɨɦɩɟɬɟɧɬɧɨɫɬɢ ɫɨɬɪɭɞɧɢɤɨɜ ɈȼȾ. The article is devoted to the problem of improving communicative competence of officers of the criminal investigation department. The author supposes social and psychological training as a major method. It is based on theoretical study of opportunities of this method and results of empirical research on communicative competence of employees in the Municipal Department of Internal Affairs. ɂɡɜɟɫɬɧɨ, ɱɬɨ ɜɚɠɧɟɣɲɚɹ ɫɬɨɪɨɧɚ ɩɪɨ- ɮɟɫɫɢɨɧɚɥɶɧɨɣ ɞɟɹɬɟɥɶɧɨɫɬɢ ɫɨɬɪɭɞɧɢɤɨɜ ɨɪɝɚɧɨɜ ɜɧɭɬɪɟɧɧɢɯ ɞɟɥ ɡɚɤɥɸɱɚɟɬɫɹ ɜ ɪɚ - ɛɨɬɟ ɫ ɥɸɞɶɦɢ. ɇɨ ɜ ɨɬɥɢɱɢɟ ɨɬ ɞɪɭɝɢɯ ɩɪɨ- ɮɟɫɫɢɣ ɫɩɟɰɢɮɢɤɭ ɩɨɫɬɪɨɟɧɢɹ ɦɟɠɥɢɱɧɨɫɬ- ɧɵɯ ɨɬɧɨɲɟɧɢɣ ɫ ɥɸɞɶɦɢ ɭ ɫɨɬɪɭɞɧɢɤɨɜ ɜɧɭɬɪɟɧɧɢɯ ɞɟɥ ɨɩɪɟɞɟɥɹɸɬ ɨɫɨɛɵɟ ɭɫɥɨɜɢɹ ɪɚɛɨɬɵ, ɧɟɨɛɵɱɧɵɟ ɨɛɫɬɨɹɬɟɥɶɫɬɜɚ ɢ ɧɟɩɨ- ɯɨɠɢɟ ɞɪɭɝ ɧɚ ɞɪɭɝɚ ɫɥɭɱɚɢ ɢ ɫɢɬɭɚɰɢɢ. ȼ ɫɜɹɡɢ ɫ ɷɬɢɦ ɜɨɡɧɢɤɚɟɬ ɧɟɨɛɯɨɞɢɦɨɫɬɶ ɫɨɜɟɪɲɟɧɫɬɜɨɜɚɧɢɹ ɤɨɦɦɭɧɢɤɚɬɢɜɧɨɣ ɤɨɦ- ɩɟɬɟɧɬɧɨɫɬɢ ɫɨɬɪɭɞɧɢɤɨɜ ɨɩɟɪɚɬɢɜɧɵɯ ɩɨɞɪɚɡɞɟɥɟɧɢɣ . ȼɫɟ ɷɬɨ ɨɛɭɫɥɨɜɢɥɨ ɜɵɛɨɪ ɬɟɦɵ ɢɫɫɥɟ- ɞɨɜɚɧɢɹ ɢ ɟɟ ɚɤɬɭɚɥɶɧɨɫɬɶ . ɐɟɥɶɸ ɢɫɫɥɟɞɨɜɚɧɢɹ ɛɵɥɨ ɢɡɭɱɟɧɢɟ ɤɨɦɦɭɧɢɤɚɬɢɜɧɨɣ ɤɨɦɩɟɬɟɧɬɧɨɫɬɢ ɫɨɬɪɭɞ- ɧɢɤɨɜ ɨɩɟɪɚɬɢɜɧɵɯ ɩɨɞɪɚɡɞɟɥɟɧɢɣ . ȼ ɤɚ - ɱɟɫɬɜɟ ɨɛɴɟɤɬɚ ɢɫɫɥɟɞɨɜɚɧɢɹ ɜɵɫɬɭɩɢɥɢ ɫɨɬɪɭɞɧɢɤɢ ɤɪɢɦɢɧɚɥɶɧɨɣ ɦɢɥɢɰɢɢ ɞɜɭɯ ɪɚɣɨɧɨɜ ɋɚɧɤɬɉɟɬɟɪɛɭɪɝɚ ɜ ɤɨɥɢɱɟɫɬɜɟ 105 ɱɟɥɨɜɟɤ. ȼ ɡɚɞɚɱɢ ɢɫɫɥɟɞɨɜɚɧɢɹ ɜɯɨɞɢ- ɥɨ: ɚɧɚɥɢɡ ɥɢɬɟɪɚɬɭɪɵ ɩɨ ɩɪɨɛɥɟɦɟ ɤɨɦɦɭ- ɧɢɤɚɬɢɜɧɨɣ ɤɨɦɩɟɬɟɧɬɧɨɫɬɢ; ɢɡɭɱɟɧɢɟ ɨɫɨ- ɛɟɧɧɨɫɬɟɣ ɥɢɱɧɨɫɬɢ ɨɩɟɪɭɩɨɥɧɨɦɨɱɟɧɧɵɯ ɢ ɢɯ ɜɡɚɢɦɨɫɜɹɡɶ ɫ ɤɨɦɦɭɧɢɤɚɬɢɜɧɨɣ ɤɨɦ-

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Page 1: Коммуникативная компетентность сотрудников криминальной милиции

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