The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

1"

"

Subject:$ Performance$of$domestic$airlines$for$the$year$2020.$$$ $ $$ Traffic$ data$ submitted$ by$ various$ domestic$ airlines$ has$ been$ analysed$ for$ the$month$of$Mar$2020.$Following$are$the$salient$features:$$Passenger.Growth..

Passengers$carried$by$domestic$airlines$during$Jan@Mar$2020$were$329.12.lakhs.as$ against$ 354.52. lakhs. during$ the$ corresponding$ period$ of$ previous$ year$ thereby$registering$annual$growth$of$<7.16%and$monthly$growth$of$<33.06.%($Ref$Table$1)..

" " ""

.Passenger.Load.Factor.$

The$passenger$ load$ factors$of$various$scheduled$domestic$airlines$ in$Mar$2020$are$as$follows$(Ref.Table.2):$

$

354.52

115.96

329.12

77.62

0.00

200.00

400.00

600.00

800.00

1000.00

YoY MoM

Pax$C

arrie

d$(in

$Lakh

s)

2019

2020

81.9

93.0

90.5

88.3

83.6

88.0

82.8

79.1

25.9 31.1

96.1

7.2

63.2

83.7

78.9

73.4

69.1

66.4

71.0

63.5

21.9 27.0

92.09

0.0

0.0

20.0

40.0

60.0

80.0

100.0

120.0

Pax$L

oad$Factor$(%

)

Feb320 Mar320

* Air"Odisha"did"not"operate"any"flight"in"the"month"of"Mar"2020.

Growth:""YoY"""="37.16%"

MoM"="333.06%"

8"%"

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

2"

"

The$passenger$load$factor$in$the$month$of$March$2020$has$shown$sharp$decline$due$to$suspension$of$air$operations$because$of$COVID@19$outbreak.$

$Passenger.Carried.$

The$passenger$carried$and$passenger$growth$ in$respect$of$scheduled$domestic$airlines$in$2020$as$compared$with$2019$are$as$follows:$

$

$$

Month$wise$growth$in$comparison$with$previous$year$is$as$follows:$$

$...

125.08

113.49

115.96

127.83

123.68

77.62

0.00

20.00

40.00

60.00

80.00

100.00

120.00

140.00

160.00

180.00

200.00

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Pax$C

arrie

d$in$La

kh

Pax"19 Pax"20

2.2

8.98

333.06340

335

330

325

320

315

310

35

0

5

10

15

Jan320 Feb320 Mar320 Apr320 May320 Jun320 Jul320 Aug320 Sep320 Oct320 Nov320 Dec320

Passenger"Growth

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

3"

"

Cancellations.$

The$overall$cancellation$rate$of$scheduled$domestic$airlines$for$the$month$of$Mar@$20$has$been$7.48%.Airline@wise$details$of$cancellations$are$as$follows:$ $

"$$Various$reasons$of$cancellations$are$indicated$below:"

"...

0.43

2.00

2.69

4.03

4.70

11.06

13.58

13.92

35.27

42.31

92.94

100.00

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00

Spicejet

Air"Heritage

Star"Air

Air"Asia

IndiGo

Vistara

AI

Go"Air

Trujet

Pawan"hans

Air"Deccan

Zoom"Air

Cancellation$Rate$(%)*$Air$Odisha$did$not$operate$any$flight$in$the$month$of$Mar$2020.$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Commercial

25.5%

Technical 4.1%

Operational 8.1%

Conse/Misc

61.0%

Weather 1.3%

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

4"

"

Table.1.$

TOTAL.DOMESTIC.PASSENGERS.CARRIED.BY.SCHEDULED.DOMESTIC.AIRLINES.(IN.LAKHS).<.YEAR.2020.

$

Month.&.Year. Air.India.(Domestic).

Private.Carriers.

Total.Domestic.

Percentage.Share.Private.Carriers. Air.India.

Jan$ 14.78$ 113.05$ 127.83$ 88.4$ 11.6$Feb$ 14.81$ 108.86$ 123.68$ 88.0$ 12.0$Mar$ 8.42$ 69.21$ 77.62$ 89.2$ 10.8$

Ist$Quarter$ 38.01. 291.12. 329.12. 88.5. 11.5.Apr$ $ $ $ $ $May$ $ $ $ $ $Jun$ $ $ $ $ $IInd$Quarter$ $ $ $ $ $Jul$ $ $ $ $ $Aug$ $ $ $ $ $Sep$ $ $ $ $ $IIIrd$Quarter$ $ $ $ $ $Oct$ $ $ $ $ $Nov$ $ $ $ $ $Dec$ $ $ $ $ $IVth$Quarter$ $ $ $ $ $Total. 38.01. 291.12. 329.12. 88.5. 11.5.

$ $ $ $ $ $

Data.of.2019. Air.India.(Domestic).

Private.Carriers.

Total.Domestic.

Percentage.Share.Private.Carriers. Air.India.

IstQtr$ 45.01$ 309.51$ 354.53$ 87.3$ 12.7$IIndQtr$ . . . . .IIIrdQtr$ . . . . .IVthQtr$ . . . . .Total. 45.01. 309.51. 354.53. 87.3. 12.7.$ $ $ $ $ $Growth.(%).=. <15.57. <5.94. <7.16. $ $

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

5""

MARKET'SHARE'OF'SCHEDULES'DOMESTIC'AIRLINES'(YEAR'2020)'

Month&&&Year&

& & Passengers&Carried&(in&Lakhs)/Market&Share&(%)&

Air&India&Private&Air&Carriers&

Spice&Jet& Go&Air& IndiGo& Air&Asia& Vistara& Pawan&Hans& Trujet& Star&Air& Air&Deccan& Air&Heritage& Zoom&Air&

Jan"Pax"Carried" 14.78" 21.24" 12.47" 61.20" 8.83" 8.31" 0.00" 0.87" 0.11" 0.00" 0.01" 0.00"Market"Share" 11.6" 16.6" 9.8" 47.9" 6.9" 6.5" 0.0" 0.7" 0.1" 0.0" 0.0" 0.0"

Feb"Pax"Carried" 14.81" 18.91" 12.31" 59.31" 8.97" 8.34" 0.00" 0.90" 0.12" 0.00" 0.01" 0.00"Market"Share" 12.0" 15.3" 10.0" 48.0" 7.3" 6.7" 0.0" 0.7" 0.1" 0.0" 0.0" 0.0"

Mar"Pax"Carried" 8.42" 12.45" 7.68" 37.93" 5.92" 4.57" 0.00" 0.57" 0.08" 0.00" 0.00" 0.00"Market"Share" 10.8" 16.0" 9.9" 48.9" 7.6" 5.9" 0.0" 0.7" 0.1" 0.0" 0.0" 0.0"

IstQtr& Pax&Carried& 38.01& 52.60& 32.46& 158.45& 23.71& 21.22& 0.01& 2.33& 0.31& 0.01& 0.02& 0.00&Market&Share& 11.5& 16.0& 9.9& 48.1& 7.2& 6.4& 0.0& 0.7& 0.1& 0.0& 0.0& 0.0&

Apr"Pax"Carried" " " " " " " " " " " " "Market"Share" " " " " " " " " " " " "

May"Pax"Carried" " " " " " " " " " " " "Market"Share"

" " " " " " " " " " " "

Jun"Pax"Carried" " " " " " " " " " " " "Market"Share" " " " " " " " " " " " "

IIndQtr&Pax&Carried& & & & & & & & & & & & &Market&Share& & & & & & & & & & & & &

Jul"Pax"Carried" " " " " " " " " " " " "Market"Share"

" " " " " " " " " " " "

Aug"Pax"Carried" " " " " " " " " " " " "Market"Share" " " " " " " " " " " " "

Sep"Pax"Carried" " " " " " " " " " " " "Market"Share" " " " " " " " " " " " "

IIIrdQtr& Pax&Carried& & & & & & & & & & & & &

& Market&Share& & & & & & & & & & & & &

Oct"Pax"Carried" " " " " " " " " " " " "Market"Share" " " " " " " " " " " " "

Nov"Pax"Carried" " " " " " " " " " " " "Market"Share" " " " " " " " " " " " "

Dec"Pax"Carried" " " " " " " " " " " " "Market"Share"

" " " " " " " " " " " "

IVthQtr& Pax&Carried& & & & & & & & & & & & &Market&Share& & & & & & & & & & & & &

TOTAL& Pax&Carried& 38.01& 52.60& 32.46& 158.45& 23.71& 21.22& 0.01& 2.33& 0.31& 0.01& 0.02& 0.00&

&Market&Share& 11.5& 16.0& 9.9& 48.1& 7.2& 6.4& 0.0& 0.7& 0.1& 0.0& 0.0& 0.0&

''

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

6""

Passenger(Complaints(during(the(month($

During$Mar$2020,$a$total$of$467$passenger$related$complaints$had$been$received$by$the$scheduled$domestic$airlines.$The$number$of$complaints$per$10,000$passengers$carried$for$the$month$of$Mar$2020$$has$been$around$0.60.$The$airlineAwise$details$are$as$follows:$ $"

"$

Various$reasons$of$passenger$complaints$are$indicated$below:$$

"$

0.00.00.00.0

0.20.30.30.4

0.40.8

2.1

0.0 0.5 1.0 1.5 2.0 2.5

Pawan"HansStar"Air

Air"HeritageZoom"Air

TrujetVistaraAir"AsiaIndiGo

SpicejetGo"Air

Air"India"(dom)

No.$of$Complaints/10,000$Pax* Air"Odisha"did"not"operate"any"flight"in"the"month"of""Mar"2020.

*Complaint"data"of"Air"India"is"from"01"to"15th"Mar"2020.

Fare"0.0%

Refund11.6%

Flight"Problem33.9%

Baggage24.3%

Customer"Service24.7%

Disability0.7%

Staff"Behaviour1.7%

Catering2.1%

Others1.0%

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

7""

The$reason$for$complaint$as$percentage$compared$to$the$previous$month$is$as$follows:$$

$$

AirlineAwise$status$of$redressal$of$complaints$is$given$at$Table$–$3.$$Compliance(of(Route(Dispersal(Guidelines($$ AirlineAwise$Compliance$of$Route$Dispersal$Guidelines$during$the$month$of$Mar$2020$is$given$in$the$following$table.$$

Airline(ASKM(Deployment((%)(of(Category(I(

Cat(III( Cat(IIA( Cat(II(

Air$India$+$Alliance$Air$ 111.7$ 1.70$ 32.5$

Spicejet$ 109.8$ 1.20$ 40.9$

Go$Air$ 103.7$ 1.54$ 23.7$

IndiGo$ 163.0$ 1.31$ 35.9$

Vistara$ 38.1$ 1.32$ 14.1$

Air$Asia$ 94.9$ 1.80$ 40.6$Minimum$Capacity$Requirement$in$accordance$with$RDG$(As$%$of$Capacity$Deployed$in$Category$I)$

•$ Category$II$ A$ 10%$•$ Category$IIA$ A$ 1%$•$ Category$III$ A$ 35%$

((

0.0 2.6

46.6

24.8

21.6

0.5 2.4

0.0 1.5

0.0 3.8

39.4

20.0

29.7

0.9 4.3

0.1 1.8

0.0

11.6

33.9

24.3

24.7

0.7 1.7

2.1

1.0

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

90.0

100.0

Fare" Refund Flight"Problem

Baggage Customer"Service

Disability Staff"Behaviour

Catering Others

JanX20 FebX20 MarX20

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

8""

OnBTime(Performance((Scheduled(Domestic(Airlines)($

OnATime$Performance$(OTP)$of$scheduled$domestic$airlines$has$been$computed$for$four$metro$airports$viz.$Bangalore,$Delhi,$Hyderabad$and$Mumbai.$AirlineAwise$OTP$at$four$metro$airports$for$the$month$of$Mar$2020$is$as$follows:$

"$$AirportAwise$OnATime$Performance$of$scheduled$domestic$airlines$complying$with$

Route$Dispersal$Guidelines$is$as$follows:$$

$

67.2

82.2

83.2

83.3

86.1

86.7

0.0 20.0 40.0 60.0 80.0 100.0

Air"India"(Dom)

Vistara

Spicejet

Go"Air

Air"Asia

IndiGo

OTP$(%)

OTP$at$Four$Metro$Airports

63.3

65.9

69.1

69.9

0.0 20.0 40.0 60.0 80.0

BOM

BLR

DEL

HYD

OTP$(%)

Air$India$(Domestic)

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

9""

$$

$$

$$$$$$

$

75.2

84.1

88.9

89.6

0.0 20.0 40.0 60.0 80.0 100.0

BOM

DEL

BLR

HYD

OTP$(%)

Spicejet

77.5

85.6

85.9

86.3

0.0 20.0 40.0 60.0 80.0 100.0

BOM

HYD

DEL

BLR

OTP$(%)

Go$Air

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

10""

$$$

$$$$

$$

77.1

86.6

89.9

91.5

0.0 20.0 40.0 60.0 80.0 100.0

BOM

DEL

HYD

BLR

OTP$(%)

IndiGo

77.6

82.7

89.3

89.3

0.0 20.0 40.0 60.0 80.0 100.0

BOM

DEL

BLR

HYD

OTP$(%)

Vistara

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

11""

$Reasons$for$delay$have$been$analysed,$which$are$presented$below.$It$has$been$

found$that$majority$of$delays$have$been$attributed$to$‘Reactionary’.$$

$($

79.7

79.9

91.7

92.6

0.0 20.0 40.0 60.0 80.0 100.0

DEL

BOM

BLR

HYD

OTP$(%)

Air$Asia

Pax 2%Ramp 0%

Tech 4%

Ops 9%

Reactionary 62%

Airport 4% Wx 2%

ATC 16%

Misc 1%

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

12""

Revenue(Earned&(Seats(Sold(in(Highest(Fare(Bucket(

$ The$revenue$earned$and$the$number$of$seats$sold$by$scheduled$private$airlines$in$the$highest$fare$bucket$on$select$20$sectors$is$as$follows:(

Air(India(

(

(

0.27

%

0.17

%

0.31

%

0.27

%

0.21

%

0.29

%

0.28

%

0.21

%

0.46

%

0.09

%

0.25

%

0.34

%

0.11

%

0.39

% 3.99

%

0.87

%

0.45

%

0.33

%

0.13

%

0.08

%

0.13

%

0.21

%

0.11

%

0.21

%

0.11

%

0.39

%

0.22

%

0.24

%

0.13

%

0.36

%

0.19

%

0.10

%

0.45

%

3.19

%

0.47

%

0.55

%

0.70

%

0.28

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

%$of$Seats$Sold$in$Highest$fare$bucket

FebX20 MarX20

0.68

%

0.98

%

1.10

%

0.91

%

0.33

%

1.39

%

1.30

%

0.88

%

0.68

%

0.42

%

0.75

%

2.35

%

0.56

%

1.72

% 8.06

%

2.21

%

2.26

%

1.45

%

0.65

%

0.43

%

1.14

%

0.97

%

0.80

%

0.80

%

0.51

%

1.46

%

1.15

%

0.36

%

0.83

%

1.30

%

1.46

%

0.51

%

1.68

% 6.90

%

1.43

%

3.04

%

3.48

%

2.33

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

%$of$Revenue$Earned$in$Highest$fare$bucket

FebX20 MarX20

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

13""

Indigo(

"

"

"

"

0.71

%

0.10

%

0.18

%

0.09

%

0.34

%

1.40

%

0.39

%

0.00

%

0.02

%

0.01

%

0.07

%

0.06

%

0.02

%

0.70

%

0.04

%

0.03

%

0.20

%

1.46

%

0.18

%

0.25

%

0.14

%

0.05

%

0.06

%

0.19

%

0.07

%

0.15

%

0.02

%

0.05

%

0.69

%

0.07

%

0.62

%

0.10

%

0.03

%

0.10

%

0.48

%

0.33

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

%$of$Seats$Sold$in$Highest$fare$bucket

FebX20 MarX20

1.54

%

0.17

%

0.44

%

0.16

%

1.23

% 5.98

%

1.43

%

0.00

%

0.05

%

0.02

%

0.17

%

0.28

%

0.08

%

2.51

%

0.09

%

0.13

%

1.10

% 5.88

%

0.37

%

1.36

%

0.60

%

0.15

%

0.25

%

1.18

%

0.21

%

0.84

%

0.09

%

0.24

%

2.41

%

0.36

%

2.75

%

0.38

%

0.07

%

0.40

%

2.32

%

1.56

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

%$of$Revenue$Earned$in$Highest$fare$bucket

FebX20 MarX20

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

14""

Go(Air(

"

"

"

1.44

%

1.24

%

0.93

%

2.15

%

0.88

%

8.00

%

0.18

%

0.01

% 3.31

%

0.38

% 5.62

%

2.25

%

0.63

%

0.57

%

0.46

%

0.00

%

0.00

%

0.00

%

0.00

%

0.00

%

0.01

%

0.01

%

0.26

%

0.10

%

0.06

%

1.44

%

0.22

%

0.00

%

0.00

%

0.42

%

0.98

%

0.35

%

0.00

%

0.02

%

0.46

%

0.00

%

0.00

%

0.00

%

0.00

%

0.03

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

%$of$Seats$Sold$in$Highest$fare$bucket

FebX20 MarX20

6.09

%

3.99

%

2.81

% 7.96

%

4.14

%

28.37%

0.69

%

0.09

%

8.65

%

1.30

%

19.99%

10.07%

2.13

%

2.35

%

1.81

%

0.00

%

0.00

%

0.00

%

0.00

%

0.00

%

0.07

%

0.03

%

1.38

%

0.73

%

0.55

% 6.19

%

1.08

%

0.00

%

0.00

%

2.06

% 4.89

%

1.95

%

0.00

%

0.18

%

2.37

%

0.00

%

0.00

%

0.00

%

0.00

%

0.12

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

%$of$Revenue$Earned$in$Highest$fare$bucket

FebX20 MarX20

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

15""

Spicejet(

"

" "

0.23

%

0.04

%

0.14

%

0.03

%

0.46

%

0.72

%

0.43

%

0.01

%

0.03

%

0.00

%

0.09

%

0.02

%

0.03

%

0.02

%

0.70

%

0.39

%

0.12

%

0.02

%

0.29

%

1.98

%

0.02

%

0.77

%

0.21

%

0.33

%

0.03

%

0.02

%

0.10

%

0.07

%

0.73

%

0.64

%

0.74

%

0.56

%

0.01

%

0.10

%

0.70

%

0.34

%

0.59

%

0.42

%

0.04

%

0.55

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

%$of$Seats$Sold$in$Highest$fare$bucket

FebX20 MarX20

1.36

%

0.18

%

0.61

%

0.14

%

1.91

%

1.94

%

1.46

%

0.05

%

0.14

%

0.00

%

0.24

%

0.08

%

0.18

%

0.10

%

1.91

%

1.60

%

0.76

%

0.10

%

1.40

%

1.98

%

0.16

%

1.86

%

1.00

%

1.62

%

0.18

%

0.18

%

0.75

%

0.37

%

1.20

%

1.09

%

1.25

%

1.24

%

0.06

%

0.49

%

1.54

%

1.09

%

1.74

%

1.36

%

0.26

%

1.59

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

%$of$Revenue$Earned$in$Highest$fare$bucket

FebX20 MarX20

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

16""

Vistara(

"

"

" "

0.16

%

0.31

%

0.09

%

0.05

%

0.21

%

0.48

%

0.03

%

0.00

%

0.73

%

0.10

%

0.57

%

0.00

%

0.11

%

0.39

%

0.20

%

0.11

%

0.2%

0.4%

0.2%

0.2%

0.1% 0.5%

0.1%

0.1%

0.1% 0.4%

0.1%

0.0%

0.2%

0.2%

0.3%

0.0%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

%$of$Seats$Sold$in$Highest$fare$bucket

FebX20 MarX20

0.33

%

0.57

%

0.08

%

0.07

%

0.34

%

1.00

%

0.02

%

0.00

%

2.44

%

0.11

%

0.50

%

0.00

%

0.15

%

1.21

%

0.72

%

0.12

%

0.26

%

0.54

%

0.33

%

0.63

%

0.17

%

0.84

%

0.26

%

0.02

%

0.59

%

1.26

%

0.13

%

0.00

%

0.53

%

0.41

%

0.77

%

0.00

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

%$of$Revenue$Earned$in$Highest$fare$bucket

FebX20 MarX20

The$Traffic$report$is$being$prepared$based$on$information$received$from$scheduled$domestic$airlines.$

17""

Air(Asia(

"

"

"

( (

1.10

%

0.18

%

0.19

%

0.29

%

0.02

%

0.71

%

0.89

%

1.13

%

0.17

%

0.04

%

0.27

%

0.00

%

0.15

%

0.32

%

1.10

%

0.22

%

0.02

%

1.56

%

1.72

%

0.16

%

0.29

%

0.35

%

1.72

%

0.06

%

0.00

%

0.26

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

%$of$Seats$Sold$in$Highest$fare$bucket

FebX20 MarX20

3.43

%

0.41

%

0.28

%

1.58

%

0.05

%

2.03

%

3.46

%

6.44

%

0.59

%

0.13

%

1.16

%

0.00

%

0.51

%

1.13

%

4.03

%

1.20

%

0.13

% 5.17

%

5.43

%

0.80

%

1.89

%

1.28

% 5.89

%

0.30

%

0.00

%

1.32

%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

%$of$Revenue$Earned$in$Highest$fare$bucket

FebX20 MarX20

Table&2&!

MONTH,WISE&SEAT&FACTOR&OF&SCHEDULED&OPERATORS&IN&2020&(PASSENGER&LOAD&FACTOR&IN&PERCENTAGE)!

!!

Month& Air&India&(Dom)&

Spice&Jet&

Go&Air&

IndiGo& Air&Asia&

Vistara& Trujet& Star&Air&

Pawan&Hans&

Air&Deccan&

Air&Heritage&

Zoom&Air&

Jan! 78.0! 91.5! 88.7! 87.8! 79.3! 83.5! 79.0! 79.7! 26.8! 24.7! 88.0! 21.0!

Feb! 81.9! 93.0! 90.5! 88.3! 83.6! 88.0! 82.8! 79.1! 25.9! 31.1! 96.1! 7.2!

Mar! 63.2! 83.7! 78.9! 73.4! 69.1! 66.4! 71.0! 63.5! 21.9! 27.0! 92.1! 0.0!

Apr! ! ! ! ! ! ! ! ! ! ! ! !

May! ! ! ! ! ! ! ! ! ! ! ! !

Jun! ! ! ! ! ! ! ! ! ! ! ! !

Jul! ! ! ! ! ! ! ! ! ! ! ! !

Aug! ! ! ! ! ! ! ! ! ! ! ! !

Sep! ! ! ! ! ! ! ! ! ! ! ! !

Oct! ! ! ! ! ! ! ! ! ! ! ! !

Nov! ! ! ! ! ! ! ! ! ! ! ! !

Dec! ! ! ! ! ! ! ! ! ! ! ! !! !

Table&3!

Airline&

Complaints& Redressal&Status&

Total&Per&10,000&Passengers&Carried&

Closed& Open&

Air!Asia! 18! 0.3! 18! 0!

Vistara! 12! 0.3! 12! 0!

Go!Air! 62! 0.8! 62! 0!

IndiGo! 133! 0.4! 133! 0!

Spicejet! 56! 0.4! 56! 0!

Pawan!Hans! 0! 0.0! 0! 0!

Air!India!(dom)! 175! 2.1! 140! 35!

Trujet! 1! 0.2! 1! 0!

Air!Deccan! 10! 1724.1! 6! 4!

Star!Air! 0! 0.0! 0! 0!

Air!Heritage! 0! 0.0! 0! 0!

Zoom!Air! 0! 0.0! 0! 0!

Total& 467! 0.60! 428& 39&

! !