1 disaster management & recovery bad things happen to good people !

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Disaster Management & RecoveryDisaster Management & Recovery

Bad things Bad things happen to happen to

good good peoplepeople!!

Bad things Bad things happen to happen to

good good peoplepeople!!

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It’s not a It’s not a question question of if, but of if, but when!when!

Then Then What!What!

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Who do you insure?Who do you insure?Only “acceptable risks”Only “acceptable risks”

Claims historyClaims historyFinancially responsible/stableFinancially responsible/stableCommon senseCommon sense

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Industry Experience!Industry Experience!National Company/Local ExperienceNational Company/Local Experience25,000 in-force25,000 in-force1,200 claims per year1,200 claims per year120 mitigated (10%)120 mitigated (10%)1,080 un-mitigated (90%)1,080 un-mitigated (90%)

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Industry Experience!Industry Experience!National Company/Local ExperienceNational Company/Local ExperienceAverage cost per claimAverage cost per claimUnmitigated water damage Unmitigated water damage $1,750$1,750Mitigated water damageMitigated water damage $1,150$1,150Savings per claims 34%Savings per claims 34%Cost savings for companyCost savings for company

$720,0$720,000 00 in local

in local savingssavings

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Damage Mitigation!Damage Mitigation!Water DamageWater DamageSmoke DamageSmoke DamageWind DamageWind DamageMold InfestationMold Infestation

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Water Damage MitigationWater Damage MitigationWater source/typeWater source/type

xx

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Water ExtractionWater Extraction

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Water ExtractionWater ExtractionDebris removal and limited demolitionDebris removal and limited demolition

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Water ExtractionWater ExtractionDebris removal and limited demolitionDebris removal and limited demolitionMildew ControlMildew Control

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The 3 DsThe 3 DsDDampnessampness Water IntrusionWater Intrusion

DDarknessarkness Under CarpetUnder Carpet Inside confined spacesInside confined spaces (ductwork, under cabinets)(ductwork, under cabinets)

DDinner inner (Food Source)(Food Source)

Cellulose glueCellulose glue

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Water ExtractionWater ExtractionDebris removal and limited demolitionDebris removal and limited demolitionMildew ControlMildew ControlMoisture ControlMoisture Control

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In

DehuOut

HVAM HVAM

BD-80 Refrigerant DehumidifiersBD-80 Refrigerant Dehumidifiers

One Dehu per 8,000 cfOne Dehu per 8,000 cf

HVAMs (High Velocity Air Movers)HVAMs (High Velocity Air Movers)

2 to 3 air movers per dehu2 to 3 air movers per dehu

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What about HVAC What about HVAC Systems and ductwork?Systems and ductwork?

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BacteriaPollenMold SporeDust Mites

Wham!Wham!

Bam!Bam!

Zap!Zap!

Zing!Zing!

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Water ExtractionWater ExtractionDebris removal and limited demolitionDebris removal and limited demolitionMildew ControlMildew ControlMoisture ControlMoisture ControlWhat about the carpet?What about the carpet?

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Smoke Damage MitigationSmoke Damage MitigationI.I. What is clean?What is clean?

Achieve necessary standardsAchieve necessary standardsSterileSterileDisinfectDisinfectSanitizeSanitize

AppearanceAppearanceOdorOdor

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Smoke Damage MitigationSmoke Damage MitigationWhat is effective cleaning?What is effective cleaning?

Find soilsFind soils

Soils that you can seeSoils that you can see

Dark soot residueDark soot residue

Dust and dirtDust and dirt

Fire extinguisher dischargeFire extinguisher discharge

Soot ParticleSoot Particle

Poly-StyrenePoly-Styrene

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Smoke Damage MitigationSmoke Damage MitigationSoils that you cannot seeSoils that you cannot see

Protein residueProtein residueNatural fuel residueNatural fuel residueChemical residueChemical residue

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Smoke Damage MitigationSmoke Damage MitigationIdentify soil propertiesIdentify soil properties

Water soluble (pH)Water soluble (pH)

Solvent soluble (Polarity)Solvent soluble (Polarity)

Anionic (negative charge)Anionic (negative charge)

Cationic (positive charge)Cationic (positive charge)

Enzyme soluble (pH and polarity)Enzyme soluble (pH and polarity)

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Smoke Damage MitigationSmoke Damage Mitigation

Identify surfacesIdentify surfaces

PorosityPorosity

DurabilityDurability

Select cleaning agents.Select cleaning agents.

Requires multi-solution line ofRequires multi-solution line ofcleaning agentscleaning agents

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State of the Art Equipment andState of the Art Equipment andtechniquestechniques

70% of all soiling is removed by70% of all soiling is removed byvacuuming.vacuuming.

Vacuuming is first step to everyVacuuming is first step to every cleaning process. cleaning process.

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The Act of CleaningThe Act of Cleaning

Apply cleaning agentApply cleaning agent

Hot solutions clean better thanHot solutions clean better thancold.cold.

Chemical action doubles for eachChemical action doubles for each18 degree increase over 118 degrees.18 degree increase over 118 degrees.

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Determine proper dwell timeDetermine proper dwell time

Chemical bonding and actionChemical bonding and action

Use appropriate agitation tools andUse appropriate agitation tools andmethods.methods.

Soils are removed by dissolvingSoils are removed by dissolvingthen extractingthen extracting

Hydrophilic soilsHydrophilic soils

Hydrophobic soilsHydrophobic soils

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Disaster Management & RecoveryDisaster Management & RecoveryUnderstanding Mold In The Understanding Mold In The Property Restoration IndustryProperty Restoration IndustryUnderstanding Mold In The Understanding Mold In The

Property Restoration IndustryProperty Restoration Industry

Presented by: Presented by:

Servpro Industries, Inc.Servpro Industries, Inc.

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Disaster Management & RecoveryDisaster Management & RecoverySINCE MOLDS HAVE BEEN AROUND FOREVER,WHY IS IT JUST NOW BECOMING A PROBLEM?

Mold problems have been around for a long time. In the Bible, at Leviticus the 14th chapter, there is a procedure for handling of the leprosy of the wall. The Hebrew work used in this text is tsara’ath, which, according to Strong’s Exhaustive Concordance, can be translated as mold when used in conjunction with clothing or a building. That makes the first written mold remediation protocol in recorded history over 3500 years old! The High Priest was the first environmental consultant and his visual inspection to determine occupancy was the first environmental clearance.

-Jim HollandRestoration Consultants

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Disaster Management & RecoveryDisaster Management & RecoveryMolds Grow By Sending Out Branches

• Hyphae(high fee)

• Root-like hyphae• Surface hyphae• Upright hyphae

Spore Mass

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Disaster Management & RecoveryDisaster Management & RecoveryA Simplistic Question: If Molds Are A Simplistic Question: If Molds Are Biological, What Will Be The Reaction Biological, What Will Be The Reaction When We Endanger Their Existence?When We Endanger Their Existence?

• Fight or flight! Fight or flight! • If attacked, the spore mass If attacked, the spore mass

ruptures and thousands of ruptures and thousands of spores become airborne to spores become airborne to preserve life! preserve life!

• Threatened molds may wage Threatened molds may wage chemical warfare:chemical warfare:

Mycotoxins

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Disaster Management & RecoveryDisaster Management & RecoveryMolds Cause Minor Illnesses…Molds Cause Minor Illnesses…

• Allergies

• Headaches

• Sore throats

• Cold and flu-like symptoms

• Fatigue and malaise

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Disaster Management & RecoveryDisaster Management & RecoveryMolds Can Cause More Serious Molds Can Cause More Serious Illness As Well…Illness As Well…

• Upset stomachUpset stomach• NauseaNausea• VomitingVomiting• DiarrheaDiarrhea• Athlete’s footAthlete’s foot• Dermatitis Dermatitis

(inflammation of the (inflammation of the skin)skin)

• Internal bleedingInternal bleeding

• AsthmaAsthma• PneumoniaPneumonia• RingwormRingworm• Hypersensitivity Hypersensitivity

pneumonitispneumonitis• EdemaEdema• BronchiospasmsBronchiospasms• Pulmonary Pulmonary

emphysemaemphysema

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Disaster Management & RecoveryDisaster Management & RecoveryPriority 1!!! Priority 1!!! Safety of Employees and OccupantsSafety of Employees and Occupants

• EPA: Warn people about the risks …– If you’re aware,

BEWARE!– No fear mongering.– Physicians know at-risk!

Vendors only prequalify.

• Workers’ training and use of personal protective equipment

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Disaster Management & RecoveryDisaster Management & RecoveryHazard: Real or Perceived?

• Real–Symptomatic

–Telltale Odor

–Visible Mold

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Disaster Management & RecoveryDisaster Management & RecoveryHazard: Real or Perceived?

• Perceived–Bandwagon

Sixty Minutes aired two segments on September 28th, 2000, one entitled “An Insidious Mold” which discussed black mold or Stachybotrys and the other entitled “Is Your building sick?” Though these news articles raised far more questions than answers, the impact on the insurance industries was profound. A follow-up article on the same program (12/12/00) entitled “Invisible Killer”

–Hypochondriac

–Sick Building Syndrome

02-01-02

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1 disaster management & recovery bad things happen to good people !

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