1 senior living hospitality technology presented by horizon software international amy nemecek
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Senior Living Hospitality Technology
Presented by Horizon Software InternationalAmy Nemecek
You can Obtain Everything You Need from Horizon
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One Vendor, One Phone Call
Dining Programs Barber/Beauty Salons Country Stores Front Desk/Concierge Nursing Consumables Housekeeping and
Maintenance Transportation Gift Cards Online Tools
All Your Food Service TechnologyNeeds from One Source
Horizon is Well Established and in Good Standing
Over 30 years developing software
Specializing in food service since 1992
HQ in Atlanta, support and services offices throughout the US
Strong financial backing – Division of NYSE Roper Industries
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Horizon has Corporate Strength and Staying Power
No Implementation is too Large or too Small
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Horizon’s installation base is nearly equally divided among small, medium, large and mega clients
All Your Food Service TechnologyNeeds from One Source
Horizon’s Four Step Implementation System is Time Tested and Proven to Yield Excellent Results
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Four-phase implementation plan
• Discovery Pre-Planning• Systems Engineering
Installation• Training and Implementation• Support Monitoring
Best Practices Steps to Success
What Happens After the Sale?
Horizon Offers Unparalleled Technical Support
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State-of-the-art call center
24/7 support available Average speed of answer
less than one minute 94% of all issues are
resolved during the first call
99% + client retention
What Happens After the Sale?
Horizon’s System Pays for Itself
Increases revenue – reduces costs
Increase sales and participation
Capture missed resident transactions
Accurate sales records allow precise production
Increases resident satisfaction by enabling you to provide faster and better service to residents
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Outstanding Customer Service and State-of-the-Art Technology, at a Fair Price
The Silent Generation Has Different Expectations
Expectations of The Silent Generation
Transparency/Trust• Relationship built on
trust/disclosure Choice/Flexibility
• Options, options, options Control
• Only charge me for what I use
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A New Generation of Residents
Senior Living Community Technology At Its Finest
Horizon’s System Offers Flexible, Cutting Edge Methods of Processing Sales and Accountability
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Fine Dining Informal Dining Desktop Ordering Retail and Services Online Account
Management
Senior Living Community Technology At Its Finest
The Table Service Module Completely Automates this Service
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Fine Dining
Restaurant-style order entry and management
Flexible customized table setup
Color code table view capability
View orders for any seat at any table
Flexible seating option Built-in “needs bussing”
alert
Senior Living Community Technology At Its Finest
The Informal Dining Resident Processing Module is Fast and Efficient
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Informal Dining
Speeds up lines Flexible payment
options including discounts and coupons
Processes credit cards Multiple menu plans
available on each Point of Service
Senior Living Community Technology At Its Finest
Desktop Ordering is Fast and Convenient
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Desktop Ordering
Orders can be placed online
Email order verification Orders are printed in
the kitchen for processing
Orders can be picked up or delivered
Senior Living Community Technology At Its Finest
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• Orders can be conveniently placed
by phone by residents similar to
ordering room service
• Orders can be placed at bedside for
residents by utilizing tablet
computers
• Ideal for rehabilitative services
Room Service Solution is Ideal for Rehabilitative Services Stays Room Service Solution is Ideal for Rehabilitative Services Stays
Senior Living Community Technology At Its Finest
The Retail Module Provides POS for Country Stores, Barber / Beauty Salons and Coffee Kiosk Applications
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Retail
Full Point of Service terminals and portable tablet-style POS devices available
Integrated solution combines revenue from all devices for consolidated financial reporting
Fast and easy to use
Senior Living Community Technology At Its Finest
Online Account Management via Horizon’s MyResidentOnline Module is Convenient for Residents and Efficient for the Community
Online Account Management
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Available 24/7 Reduces account balance inquiry
calls to dining service and accounting office
Displays account balance information and record of what has been purchased
Resident’s family can track food and beverage consumption
Account can be used at any POS including dining room, vending, barber/beauty salon, country store, kiosks, etc.
Senior Living Community Technology At Its Finest
· Resident accounts are automatically updated for purchases, use of meal credits, or flexible spending
· Simplifies billing office functions
· Captures revenues which may have been previously missed
· Payroll deduction option for employee purchases interfaces with payroll system
· Can automatically communicate resident charges to existing billing system, with flexible capabilities to interface with nearly all billing systems.
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Reduces Duplicate Entries by Interfacing with Other Software
Providers
Reduces Duplicate Entries by Interfacing with Other Software
Providers
Positive Identification of Residents can be Accomplished in a Variety of Ways Utilizing Various Peripheral Devices and/or Photos
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Scanners Proximity readers Barcode/magnetic
stripe readers Manual lookup Works with
numerous devices accomplishing multiple purposes
Can use existing security and payroll cards or fobs
Powerful Yet Easy Technology
Residents’ Photo can be Imported or Captured via Digital Camera
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Digital cameras can be used to add photos as needed
Images can be imported from a resident database
Facilitates resident familiarity training
Initial Front of the House Setupis Fast and Efficient
The Cashier Message Center is Interfaced to the Resident Database for Timely Message Display (or Voice Notification) to the Cashier for Each Resident
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Allergy warnings Happy birthday greeting Low account balance message General messages
HAPPY BIRTHDAY!
Horizon POS Terminalsare a Cashier’s Best Friend
Resident Database Records can be Modified on an Individual Basis
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Language preference Allergy warnings
Initial Front of the House Setup is Fast and Efficient
Flexible and Convenient Payment Options EnsureGreater Spending and Result in More Satisfied Residents
Payment Option can be Configured for Practically any Situation
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Declining Balance Accounts Inclining Balance Accounts Meal Credits or Points Cash, Check, Credit Card Vouchers, Discounts, Coupons Department Charges
Flexible and Convenient Payment Options EnsureGreater Spending and Result in More Satisfied Residents
Balances can be Updated Real-Time Throughout the System For Residents’ Convenience
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Residents’ accounts can be utilized throughout the community
Balances are instantly updated system-wide when transactions are completed
Historical transaction and balance review capability
After Login, the System Copies the Entire Database to Each Terminal for Complete Redundancy
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System remains mission critical – if connectivity is lost sales can still be conducted
When restored, terminal flushes buffered transactions and automatically synchs back up with manager’s consolidation terminal
Powerful Yet Easy Technology
Horizon’s Hardware is Non-Proprietary Ensuring Flexibility When Repairing and/or Replacing Units
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Manager’s station is a standard PC
POS terminals are touch screen computers designed for redundancy
Spill resistant cases protect computers
Cash drawers fit below terminals
Portable POS terminal option
Initial Front of the House Setup is Fast and Efficient
Horizon’s Popular Features Enhance Dining Operations
Credit Cards – convenient and increases revenue
Employee Plans – convenient and increases revenue
General Ledger – interfaces with community’s billing software
Portable Point of Service Terminals – for tableside, bedside and spontaneous venue ordering
Self-Inquiry Mode – reduces business office inquires
TempAlert monitoring – assures food safety
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All Your Food Service TechnologyNeeds from One Source
The Back of the House SystemSaves Time and Money
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• SMART Shield: Monitors Critical Control Point Temperatures in Food Production
• SMART Guard: Monitors Control Point Temperatures in Food Storage, Large Equipment
• TempAlert SMART Command Center: Provides Online Access and Control
The Back of the House SystemSaves Time and Money
Back of the House is Sophisticated and Powerful, Yet Easy to Use
Fully integrated Back of the Houseincludes the following modules:
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Inventory Management Procurement Bid Analysis Production Menu Planner/Nutrition
Analysis Personnel Management Fixed Asset Management Central Kitchen
The Back of the House SystemSaves Time and Money
Provides State-of-the-Art Inventory Control and Procurement Capabilities
Reduces food costs by helping to reduce shrinkage, spoilage and breakage via inventory control system
Auditable database tracks inventory from order placement, to receipt
Physical inventory processing takes minutes
Integrated state-of-the-art procurement system automatically forecasts requirements from menu plans
Decreases labor costs through increased efficiency and automated processes
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ProfitsLabor & Food Costs
The Back of the House SystemSaves Time and Money
The Production Module Streamlines the Production Process
Historical-based production planning
Checks inventory and allows for substitutions
Automatically generates recipe worksheets complete with recipe preparation and HACCP instructions
Post-production records are automatically generated
Financial analysis capabilities Built-in leftover management
system
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The Back of the House SystemSaves Time and Money
Menu Plans Can Be Tailored to Residents’ Nutritional Needs and Preferences
Complete nutritional analysis capability
Built-in database containing thousands of food items
Unlimited recipes and menu plan database storage
Efficient cycle menu management
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Horizon’s System is Modularized and Scalable
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All Your Food Service TechnologyNeeds from One Source
Horizon owns 100% of its source code
Back Office Inventory Management Procurement /Bid AnalysisProductionMenu Planner/Nutrition AnalysisAsset Management CateringCentral Kitchen
Front OfficeFine DiningInformal DiningDesktop OrderingRetail
MyResidentOnlineInternal PaymentsAccount Transparency
Other SystemsTemperature ManagementGeneral LedgerPayroll Deduction TrainSmart