2006-05-18tuxtla gutierrez seminar 1 user experience design guidelines for telecare services (under...
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2006-05-18 Tuxtla Gutierrez Seminar 1
User experience design guidelines for telecare services
(under development)
Torbjørn Sund
ETSI STF 299 (Telecare User Experience) team member
Team leader: Bruno von [email protected]
2006-05-18 Tuxtla Gutierrez Seminar 2
2006-05-18 Tuxtla Gutierrez Seminar 3
Why Telecare?
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Support Ratio 1 UK Long TermHealthcare Cost 2
1. Office for National Statistics, 2002.2. Royal Commission Report into Long Term Care, 1999.
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Telecare is…
ICT-enabled delivery of health and social care services to individuals within the home or a wider area, involving clients, carers and coordination agents.
A Business-to-Consumer (B2C) service model, including: information and communication services; safety and security monitoring; personal monitoring; electronic assistive technologies.
NOT telemedicine, a service offered to and used by healthcare professionals! a Business- to-Business (B2B) service model
2006-05-18 Tuxtla Gutierrez Seminar 5
Evolution of Telecare Services 1st Generation
Social alarms - dispersed panic alarm with pendant and pull cords
Addition of passive sensors for auto alerts An existing care intervention package
2nd Generation Telecare systems - adaptive, personalised but event
driven Exhibits aspects of reasoning An emerging care intervention package
3rd Generation Well-being analysis - pre-emptive, long term trend
analysis Migrates Telecare from a crisis safety net to an
assessment tool Will enable intervention outcome measures and
optimisation
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Rationale for our work
Telecare must move from the research phase to the commercial phase / real world, considering:
Intuitive and simple user interfaces Reliability Security and privacy issues Interoperability Business models
A user centred approach is required!
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User centred integration of telecare services
TELECARE INTEGRATED MODEL
METHODOLOGICAL APPROACH
PROVIDED SERVICES
ElectronicAssistive
Technologies
Home Safety &Security
Monitoring
USERSDisabled peopleElderly people
Carers
InformationProvisioning
PersonalMonitoring
Design for All Independent Living Ethics
PolicyMakers
StandardDevelopers
InfrastructureProviders
ServiceProviders
Device andApplicationDevelopers
EquipmentSuppliers
Sustainability
UNIFIED ACCESS POINTS ASSESMENT COORDINATION
2006-05-18 Tuxtla Gutierrez Seminar 8
ETSI activities in Telecare
ETSI Technical Report: Title: Telecare services; Issues and recommendations for
user aspects
Objective: To “set the scene” so that that human factors
aspects are duly considered in Telecare
Finished by: August, 2005
Available at: http://portal.etsi.org/STFs/HF/STF264.asp
Contents:
• Introduction to telecare
• Characteristics of telecare solutions
• Drivers, enablers and obstacles
• Stakeholders’ requirements and goals
• Human Factors recommendations for telecare solutions
• Conclusions and recommendations
2006-05-18 Tuxtla Gutierrez Seminar 9
ETSI activities in Telecare (ctd)
ETSI Guide (in development): Title: User experience guidelines; Telecare services (e-Health) Objective: Human factors and user experience design
guidelines for every lifecycle stage of Telecare Started: February, 2006 To be finished by: End of 2007
Approach for ETSI Guidelines includes consideration of: All parts of lifecycle: R&D, manufacturing, service provision Human factors: Interaction, operational and service issues,
privacy and security, reliability, interoperability Stakeholders: policy makers, designers and developers,
manufacturers, service providers, carers Service: Emergency services, Physiology monitorisation,
Videoconference based consultation, etc,
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Telecare services
“Thanks to the smarter home, a home help is required only twice a year-
to adjust the clock!”
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Your input and comments are WELCOME!
For more information:http://portal.etsi.org/STFs/HF/STF299.asp
To work with us:[email protected]
(STF Leader)
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ETSI
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