2008_10 comcast customer privacy notices

8/14/2019 2008_10 Comcast Customer Privacy Notices

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information primarily to conduct business activities related toprovid ing you w i th our cab le service and other services, and tohelp us detect theft of serv ice. General ly speaking, we use per-sonally identif iable informa tion in connection w ith: bill ing and invoicing; administration; surveys; collection of fees and charges; marketing; service delivery and customization; maintenance and operations; technical support; hardware and software up grades; and fraud prevention.

M ore specifically, we also use p ersonally identifiable information to: install, configure, operate, provide, support, and maintain our

cable service and other services; confirm you are receiving the level(s) of service requested and are properly billed; ident ify you whe n changes a re made to your account or

services; make you aw are of new products or services that may be of

interest to you;

,personally identif iable and non -personally identif iable inforabout you wh en you use our high-speed Internet and phonices to:

send and receive e-mail, video mail, and instant message transfer and share files; make files accessible; visit websites; place or receive calls;

leave and receive voice mail messages; use the Com cast Digital Voice C enter (where available); establish custom settings or preferences; comm unicate w ith us for support ; or otherwise use the services and their features.

Our transmission, collection, and storage of this information iessary to render the services. In certa in si tuations, th i rdservice prov iders may transmit, collect, and store this inforon our beh alf to provide features of our services. These thir

t ies are not perm itted to use your perso nally identif iable inft ion except for the purpose o f providing these features.

W e ma y also combine pe rsonally identifiable information, whicollect as described in this notice as part of our regular busrecords, with personally identifiable information obtained fro


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n o rm a o n c on ce rn n g a ny s u s cr e r o r a ny p urp os es o e r a nthose l is ted a bove wi thout the subscr iber ' s pr ior wr i t ten o r e lec-t ron ic c onsent.

-To whom may C om cast d isc lose personal ly ident if iab le. i nformat ion?

We may disclose personally identif iable information as provided forin the Cable A ct when i t is necessa ry to render, or conduct a legi t-imate business act iv i ty re lated to, the cable se rv ice or other serv-ices we provide to you. These kinds of disclosures typically involvebil l ing and collect ions, administrat ion, surveys, marketing, servicedelivery and customization, maintenance and ope rations, and fraudprevent ion, for example. We may also col lect , use, and disclosein format ion ab out you in non -personal ly ident if iable or aggregateformats, such as rat ings surveys and service usage a nd other sta-t is tical reports , which d o no t persona l ly ident i fy you, your par t icu-la r v iewing habi ts, or the nature of any transact ion you have madeover the cable system. The frequency of any d isclosure of person-ally identif iable information varies in accordance with our business

needs and activit ies.The Cable Ac t author izes Comcast as a cable operator to d isclosel i mited persona lly identifiable information to others, such aschar i t ies, market ing organ izat ions, or other bu sinesses, for cable

m a ng s o r o e r p u rpo ses as esc r e a ove un ewhom may Com cast d isc lose personal ly ident if iable informa

If we (or our paren t company) enter into a me rger, acquis i t isale of a l l or a por t ion of our a ssets, subscr ibers ' personal lyt if iab le in format ion w i ll , in m ost ins tances, b e on e of thetransferred as part of the transaction. If this notice wil l be chas a resul t of a t ransact ion l ike that , you sh ould refer below"Will Comcas t not ify me if i t chan ges this no t ice?"

We may a lso u se or d isc lose personal ly ident if iab le in forabout you w ithout your consen t to protect our customers, eees, o r p rope r ty, in emergency s i tua t ions, to en force o urunder our terms of service and pol ic ies, in cour t or e lsewheras otherwise p ermitted by law.

W hen m ay Com cast d isc lose personal in format ionothers in connect ion wi th phone service?Comcast may disclose to others personally identif iable inforin connection with features and services such as Call911/E911, and directory serv ices as fo l lows:


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W e take reasonable precaut ions to ensure that non-publ ished and our regular business records while you are a subscribun l is ted num bers a re no t inc luded in o u r te lephone d i rec to r ies o r cab le se rv ice o r o t he r se rv ices . W e a l so m a in ta in t h i s idirectory assistance serv ices, but we cannot guarantee that errors fo r a pe r iod o f t ime a f te r you a re no longer a subscr ibe r i fwi l l never occur. There is a fee for subscr ibers w ho choo se to have m at ion is necessary fo r the purposes fo r wh ich it was co lnon-publ ished or un l isted num bers. to sat is fy legal requi rem ents . These purp oses typ ica l l

W hen is Com cast required by law to d isclose person-al ly ident i f iable information and CPN I by law? we wi l l des t roy the in form at ion accord ing to our in te rn

W e m ake every reasona b le e f fo r t to p ro tec t subscr ibe r p r ivacy as

IV. Customer Access and Choicedescribed in th is not ice. Neverthe less, we m ay be required by lawto disclose personally identif iable information or individually identi-.How can I see m y person al ly identi fiable inforf iable CPNI about a sub scr iber wi thout his or her consent and w i th-ou t no t ice in o rder to com p ly w i th a va l id lega l p rocess such as a You m ay exam ine and correc t , i f necessary , the persona l lsubpoena, court order, or search warrant. able information regarding you that is collected and maintaiFor subscribers to our cable television service, the Cable Act Com cas t i n ou r r eg u la r bus ines s r eco r ds . In m os t cas esrequires Com cast as a cable operator to d isc lose pers onal ly iden-tifiable information to a third-party or governmental entity in solely of billing and account information. We will c

response to a court order. If the court order is sought by a no n-gov-ernm enta l ent i t y , we a re requi red to not i fy the subs cr iber of the a l ly ident i f iab le in fo rmat ion w e ha ve co l lec ted ab out you icour t o rder . I f the cour t o rder i s sough t by a governme nta l en t ity , rate.the Cab le Act requ i res tha t the cab le subs cr iber be a f fo rded the I f you have In te rne t access, you can v iew and chan ge ceopportun i ty to appear and contest in a court proceeding re levant to

business, legal , or tax purpose s. If these purpose s no lo

or CPN I and correct i t , i f necessary?

sonal ly ident i f iab le in formation conta ined in these recor

records i f you make a reason able show ing that any of th

a n d . procedures .

mation you rsel f as fo llows:


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,our arch ives , w i thout va l id lega l p rocess such as a cour t o rder . Inaddition, we cannot correct any errors in customer names,addresse s , o r te lephone num bers appea r ing in , o r om i tted f rom ,our or ou r vendo rs ' d i rectory l is ts unt i l the ne xt avai lable publ ica-t ion o f those d i rec tory l is ts . Fur ther , we ma y have no co nt ro l overin format ion app ear ing in the d i rectory l is ts or d i rectory ass is tanceserv ices o f d i rec tory pub l i shers or d i rec tory ass is tance prov iderswhich are not owned by us or our subs id iar ies.

Com cast reserves the r ight to charge you for the cost of ret r iev ingand photocopy ing any documents that you request .

How do I g ive or w i thhold my approval for Comca st to -use CPN I to marke t addit ional products and servicesto me?

In add i t ion to Co mcast D ig ita l Phone and Com cast D ig i ta l Vo ice ,var ious d i rec t and ind i rec t subs id ia r ies o f Co m cast Corpo ra t iono f fe r m a n y co m mu n i ca ti o n s -re la te d se rv i ce s , su ch a s Co m ca s t

High-Speed In ternet serv ices . From t ime to t ime we would l i ke touse the C PN I in format ion we ha ve on f i le to prov ide you w i th in for-m at ion about our comm unicat ions- re la ted produc ts and serv icesor spec ia l p romot ions . Our use o f CPN I may a lso enhance our ab i l-i ty to of fer products and serv ices ta i lored to your spec i f ic needs.

the dura t ion o f tha t te lephone ca l l in o rde r to o f fe r you addservices.

I f you deny or res t r ic t your approva l fo r us to use your C Pwi ll su f fe r no e f fec t , now o r in the fu ture , on how we prov iserv ices to which you s ubscr ibe . Any den ial or restr ic t ion oapprova l remains val id unt i l your serv ices are d iscont inuedaf f irma t ive ly revoke o r l im i t such approva l o r den ia l .

How do I p lace m yself on Comca st 's "do not call"

"do no t mai l" l ists?You m ay contact Com cast at 1 -800-CO MC AST to ask us to pname on our i n te rna l compan y "do no t ca l l" and "do no t m a iso that you do not receive ma rket ing or prom ot ional te lephonor pos ta l mai l f rom us or m ade a t our reques t . You a lso har igh t to p roh ib i t o r l im i t d isc losure o f your pe rsona l l y iden tin format ion for "mai l ing l is t " or other purposes as descr ibedin th is not ice by contac t ing us a t 1 -800-CO MCA ST.

Com cast 's use of your account in format ion for market ing anmo t ional act iv it ies is a lso subject to you r r ight to l imi t or resf rom m ak ing those o f fe rs as desc r ibed above in "How do Iwi thhold my ap proval for Com cast to use CPNI to market adal products and serv ices to m e?" in th is not ice.

I f you prefer to contact Co mcast in wr i t ing instead of by te le


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2008_10 comcast customer privacy notices

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