Bismillahirrohmaanirrohiim

Asyhadu anlaa ilaaha illallohwa asyhadu anna Muhammadan rasuululloh

Rodliitu billahi robbaawa bil-islaami diinaawa bi Muhammadin nabiyyaw wa rosuulaa

Robbii zidni ilmaawarzuqnii fahmaaAamiin....

Doa belajar

Active Listening SkillNur HayatiMedical Educational UnitFaculty of Medicine and Health Sciences

I know you believe you understandwhat you think I said

but

I am not sure you realisethat what you heardis not what I meant

Listening Skills* of 16Facts about Listening_1Listening skills are the most important foundation for any relationship, including working on a teamSchool teaches us to read, write, and speak, but rarely focuses on the skill of listeningOur listening habits are not the result of training but rater the result of the lack of it.Most individuals are inefficient listeners

Listening Skills

Facts about Listening_2Listening often misunderstood as a passive activityBetter to view listening an active experience that requires attentive engagement with the speakerGood listening can be taught

What is active listening?Its a communication skill that involves both the speaker and the receiver.In active listening, the receiver tries to understand what feelings, thoughts, & beliefs are being communicated and accepts it as the persons own.It involves feedback and verification that the receiver correctly understood the senders message.

Reasons to be a good listener_1You spend half of your waking hours LISTENINGInstructions and directions are often given orally. You must learn many things which you do not THINK are interesting

Reasons to be a good listener_2Listening relates to successThe better you listen, the better your GRADES! Listening is learningThe better you listen, the more you learn, and the less TIME you will have to spend studying.

In active listening you will:listen for the content of the message,listen for the feelings of the speaker,listen without making judgment,respond to the feelings of the speakers,note the speakers cues, both verbal and nonverbal, ask open-ended questions, andreflect back to the speaker what you think you are hearing.

ATTENDINGExplanation: Providing verbal and non-verbal awarenessSkills for Active ListeningExamples: Sitting forwardEye contactNodding headOpen gesturesMirroring

PARAPHRASINGExplanation: Restating the persons basic verbal message.Skills for Active ListeningExamples: So what I hear you saying is . . .

REFLECTING FEELINGSExplanation: Reflecting feelings that have been heard or perceived through cues.Skills for Active ListeningExamples: Youre feeling ___.It makes you (feeling) that . . .

PROBINGExplanation: Questioning in a supportive way. Ask for more info or clarificationOpen-endedSkills for Active ListeningExamples: What happened after that?Who was there?What did they do?How did that work?

CHECKING PERCEPTIONSExplanation: Finding out if interpretations are accurate.Skills for Active ListeningExamples: It seems to me like youre pretty ____.So, you were taking some risks when you . . .

BEING QUIETExplanation: Giving the other time to think as well as to talkSkills for Active ListeningExamples: Count to yourself.Dont try to fill every silence.

SUMMARIZINGExplanation: Bringing together in some way experiences and feelings.Skills for Active ListeningExamples: You told off the teacher and now youre scared . . .Youre feeling on top of the world because you got an A!

"TQLR system"T" for Tune-in Concentrate on the speaker"Q" for Question What is this about?What will the outcome be?"L" for Listen Pick out the main POINTSRelate them to what you already KNOW "R for review Think about the details and try to REMEMBER as many as possible.

Prepare for class Complete the class assignment Be on TIME with all materials.

Pick a good seating location It helps you concentrate on the speaker. Do not sit next to your FRIENDS Sit close enough to the speaker to see facial expressions, eyes, and hand movements.

Develop an interest in the topic_1To do this you must concentrate Organize your thinking Focus all your attention on the topicExpect important pointsWrite down TOPICS you think will be covered Listen for signal words and phrases

Develop an interest in the topic_2Watch the teachers facial and hand movements to learn what he or she thinks is IMPORTANT Handouts and notes are important sources of INFORMATION

Take notes This is the only way to REMEMBER all the informationYou can remember most of the information for a SHORT time but without notes,the information is forgotten

Evaluate your listening habits How are you doing? How can you do better?

The End!

Subhaanakallohummawabihamdikaasyhadu anlaa illaaha illa antaastaghfiruka wa atuubu ilaikaDoa penutup majelis

******Your focus as the listener is on the speaker, and you provide an active mirror to reflect an understanding of what the other person is meaning and feeling..

active listening involves reaching below the service of what is being said*t is important to hear not just the facts, but the intent and the emotional overtones.

It is important to remember that whenever a person decides to communicate with another person,, they do so because they have a need******************