citizens charter -
Post on 04-Jun-2018
219 Views
Preview:
TRANSCRIPT
-
8/13/2019 Citizens Charter -
1/132
1
Mission/Values/Vision 24
ServicePledge 5
FeedbackandRedressMechanism 6
ListofSECHeadOfficeFrontlineServices 7
ListofSECExtensionOfficeFrontlineServices 12
FrontlineServiceProcedures
CompanyRegistrationandMonitoringDepartment 13
OfficeofGeneralAccountant 22
Non
Traditional
Securities
and
Instruments
Department
47
CorporationFinanceDepartment 55
MarketRegulationDepartment 64
EnforcementandProsecutionDepartment 68
EconomicResearchandInformationDepartment 73
FinancialManagementDepartment 79
HumanResourceandAdministrativeDepartment 86
BaguioExtensionOffice 91
CagayanDe
Oro
Extension
Office
94
CebuExtensionOffice 105
DavaoExtensionOffice 114
IloiloExtensionOffice 120
LegaspiExtensionOffice 126
ZamboangaExtensionOffice 129
-
8/13/2019 Citizens Charter -
2/132
2
To strengthen the corporate and capital market infrastructure of the
Philippines, and to maintain a regulatory system, based on international
best standards and practices, that promotes the interest of investors in a
free, fair and competitive business environment.
We shall be guided in this mission by the values ofI
NTEGRITY,
PROFESSIONALISM, ACCOUNTABILITY, INDEPENDENCE and
INITIATIVE.
-
8/13/2019 Citizens Charter -
3/132
3
INTEGRITY We are morally upright, honest and sincerein our private and public lives.
PROFESSION LISM We consistently implement the law, providetimely and accurate information to investors,
and render efficient and competent service
to the public.
CCOUNT ILITY We abide by prescribed ethical and workstandards in government service.
INDEPENDENCE We act without fear or favor, and rendersound judgment in the performance of our
duties and responsibilities
INITI TIVE We are strategic and forward-looking in thefulfillment of our developmental and
regulatory functions.
-
8/13/2019 Citizens Charter -
4/132
4
We foresee that by December 31, 2009, the Securities and Exchange
Commission shall have laid down policies and procedures that will
encourage Philippine business enterprises to be conscious of and
responsive to their corporate social responsibility to their employees,
communitystakeholdersandourcountry.
-
8/13/2019 Citizens Charter -
5/132
5
We, the officials and employees of the Securities and Exchange Commission located at EDSA,
Greenhills corner Ortigas, Mandaluyong City, can be reached at telephone numbers 584 0921
and5840923andthroughourwebsiteatwww.sec.gov.ph24/7.
Ourdoorsareopentoserveyoufrom8:00inthemorninguntil5:00intheafternoon,Mondays
thruFridays,withnonoonbreak.
OurPledge
is
to:
ServeyouwithasmileEnsureefficiencyinservicedeliveryCommitourselvestoaddressyourcomplaints,tosatisfyyouourcherishedclients.We will be guided in this pledge by our values of integrity, professionalism, accountability,
independenceandinitiative.
-
8/13/2019 Citizens Charter -
6/132
6
-
8/13/2019 Citizens Charter -
7/132
7
LISTOF
FRONTLINE
SERVICES
SECHeadOffice
FrontlineServices Fees Forms
ProcessingTime(Under
normalcircumstances
pertransaction)
OfficeinCharge
ProcessingofApplicationfor
PrimaryRegistration
*Subject to modification of procedure
MoneyStampP40.00(Feesunder
MC9)
NameVerificationSlip
Onlineusers:
NameReservationNotice
1020minutes
1020minutes
CPRDCRMD
CPRDCRMD
MonitoringProcedure Guidelinesontheimpositionoffines
datedJuly31,2002;SECMC#15
datedOctober3,2006;SECMC#1
of2004
CPRD/FAADreferralslip/LRD
monitoringslip
1day (Nopenalty)
3daysafter
payment(withpenalty)
LRDCRMD
ProcessingofApplicationfor
Accreditationas
appraisal
company
AuditingFirm
FilingFee:
P5,000.00
LRF* : 50.00
Total : P5,050.00
Applicationletterdulysigned
byauthorized
officer
1dayand1hour
*Processingtimeexclude
mailingperiodtoand
fromtheapplicant.
OGA
AccreditationofExternal
Auditor/AuditingFirm
AuditingFirm
GroupA
FilingFee: P20,000.00
LRF* : 200.00
Total
:
P20,200.00
GroupB
FilingFee: P15,000.00
LRF* : 150.00
Total : P15,150.00
Auditing Firm
Initial Application SECForm AuF-002 (Revised2009)
Renewal Application SECForm AuF-002-R (Revised2009)
2daysand1hour OGA
-
8/13/2019 Citizens Charter -
8/132
8
FrontlineServices
Fees
Forms
ProcessingTime(Under
normalcircumstances
pertransaction)
Officein
Charge
GroupCorD
FilingFee: P5,000.00
LRF* : 50.00
Total : P5,050.00
IndividualApplicantPractitioners
GroupA
FilingFee: P5,000.00
LRF* : 50.00
Total : P5,050.00
GroupB
FilingFee: P3,000.00
LRF* : 30.00
Total
:
P3,030.00
GroupCorD
FilingFee: P2,000.00
LRF* : 20.00
Total : P2,020.00
*LegalResearchFee(LRF10%of
FilingFee)
Individual Applicant Practitioners
Initial Application SECForm ExA-001 (Revised2009)
Renewal Application SECForm ExA-001-R (Revised
2009)
IssuanceofCertificateofEligibility
(COE)onSpecialPurposeVehicle
(SPV)
For transfer to be made to an SPVby financial institution under SECjurisdiction
Filing Fee - 0.50% of the transferprice but not below P20,000.00
6 1/2hours OGA
-
8/13/2019 Citizens Charter -
9/132
9
FrontlineServices
Fees
Forms
ProcessingTime(Under
normalcircumstances
pertransaction)
Officein
Charge
LRF* - 10% of Filing Fee
For secondleg transfer
Filing Fee 0.10% of the transferprice but not below P5,000.00
LRF* - 10% of Filing Fee
* Legal Research Fee
ProcessingofApplication
RegistrationofSecurities
NotmorethanP500Million:
0.10%ofthemaximumaggregate
priceofthesecuritiestobeoffered
MorethanP500Millionbutnot
morethanP750Million:
P500,000plus
0.075%
of
the
excess
overP500Million
MorethanP750Millionbutnot
morethanP1Billion:
P687,500plus0.05%oftheexcess
overP750Million
MorethanP1Billion:
P812,500plus0.025%oftheexcess
overP1
Billion
SECForm121 45daysafterfilingofRS
(ifcomplete)
CFD
ProcessingofApplication
Registrationasan
Exchange/ExchangeSRO;Clearing
Agencies/ClearingAgencySRO
P50,500.00includingLegalResearch
Fee
A. ForanExchange/Exchange
SROandAmendmentsthereto:
SECForm33/33SRO/33A
B. Fora ClearingAgency/
ClearingAgencySROand
3andmonths MRD
-
8/13/2019 Citizens Charter -
10/132
10
FrontlineServices
Fees
Forms
ProcessingTime(Under
normalcircumstances
pertransaction)
Officein
Charge
Amendmentsthereto:
SECForm42CA/42SRO
/42AMD
PaymentAssessmentForm
(PAF)
Monitoringof
Foundations
Amount
of
fines/
penaltiesRequest
Slip
for
Monitoring
PaymentAssessmentForm
MonitoringSheet/
ConfirmationofPayment
ConfirmationofPaymentOrder
2hours
EPD
ReceiptandFilingofComplaint FilingFeeofP510 Verifiedcomplaintw/
Certificationon
Non
forum
Shopping
PaymentAssessmentForm
1hourordependsonthe
subjectof
the
Complaint
EPD
PublicAssistance PARUInquirySheet/Form
PARUActionReferraland
ReturnSlip
5minutes ERID
InformationData
Request
P220.00
ordinary
P5,200.00 specialinitialfeedeposit
DataRequest
Form
PaymentAssessmentForm
(PAF)
30minutes ERID
InvestorComplaintsSystem PARUInvestorComplaintForm 25minutes ERID
PurchaseofPinMailer 30minutes FMD
PurchaseofServiceStamps P40.00perServiceStamp 5minutes FMD
-
8/13/2019 Citizens Charter -
11/132
11
FrontlineServices
Fees
Forms
ProcessingTime(Under
normalcircumstances
pertransaction)
Officein
Charge
PaymentofFeesforRegistration
Transaction
30minutes FMD
PaymentofFeesforNon
RegistrationTransaction
30minutes FMD
ReceivingofDocuments 10minutes HRAD
RetrievalofDocuments AI P100
BL
P100GIS P25
othersP5/page+P20
P100/pinmailer
AI P150
BL P150
GIS P50
others
P5/page+P20/doc
docfromiVIew
P50/docw/ certificate
P20others
PRUForm9705
PRUForm9702
PRUForm9703
PaymentAssessmentForm
(PAF)
45minutes HRAD
-
8/13/2019 Citizens Charter -
12/132
12
LISTOF
FRONTLINE
SERVICES
SECExtensionOffices
FrontlineServices Fees Forms
ProcessingTime
(Undernormal
circumstancesper
transaction
OfficeinCharge
ProcessingofApplicationforPrimaryRegistration AllEOs
Processingof
Name
Reservation
Cagayan
De
Oro
EO
ProcessingofApplicationsforPrimaryRegistration
foraNonStockexcludingapplicationwithrequired
endorsementfromconcernGovernmentAgency
CagayanDeOroEO
ProcessingofApplicationsforPrimaryRegistration
foraStockCorporationwhosepaidupisincash
excludingapplicationwithrequiredendorsement
fromconcernGovernmentAgency
CagayanDeOroEO
Processingof
Applications
for
the
recording
of
aPartnershipwithcapitalcontributionsincash
CagayanDe
Oro
EO
ProcessingofApplicationtoSecureCertificatesof
AuthoritytoOperateasLendingInvestor
(AdditionalFrontlineServiceforCebuEOonly)
CebuEOonly
-
8/13/2019 Citizens Charter -
13/132
13
PROCESSINGOFAPPLICATIONSFORPRIMARYREGISTRATION
ScheduleofAvailabilityofService:
8:00am5:00pm((withoutnoonbreak,cutoffperiodat4:00pmtofacilitatependingapplicationsreceivedduringtheday)
WhoMayAvailoftheService:
Filipinocitizen,Nonresidentorresidentaliens,atleast18yearsofage,andofgoodmoralcharacter
WhataretheBASICrequirements:
1. CoverSheet*2. NameVerificationSlip*
3. ArticlesofIncorporationandBylaws*
4. JointUndertakingtoChangeName*
5. TaxIdentificationNumbers
NOTE:A4couponbond
HowtoavailoftheService:
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
1*
Name
verification
Applicantgetsandfillsup
VerificationrequestForm
fromtheguard
Getservicenumberfromguardon
duty
Guardonduty Money
Stamp=P40.00
Name
Verification
Slip
*Subjectto
Revisionof
Procedure
Guardondutyaffixesthe
verificationformandservice
numberand
submits
to
verification
officer
Guardonduty
-
8/13/2019 Citizens Charter -
14/132
14
PROCESSINGOFAPPLICATIONSFORPRIMARYREGISTRATION
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
When applicant is called and
company name is allowed, the
Verifier
prints
out
the
ReservationNotice and requires applicant to
submitReservationstamp
NVUVerifier Name
Reservation
Confirmation
ForOnlineUsers: TELLERINGDONE OUTSIDESECApplicantpresents
approvedname
reservationnoticeto
guardonduty
Guard affixes Yellow Card Service
Number to the reservation notice
andsubmitstotheTelleringOfficer
GuardonDuty Money Stamp=
P40.00
Name
Reservation
Noticeand
YellowCard
Service
Number
TelleringOfficerissuesReservation
PaymentConfirmation
TelleringOfficer Reservation
Payment
Confirmation
Registration
(whenmode
ofpayment
for
subscription
isCASH)
Verifies/reserves
proposedcorporate
name,preparesArticles
ofIncandBylawsand
otherpertinent
documents
Assigns application for pre
processing
1minute SupportStaff
Thereisno
attachment
Present application to
CPRD
Evaluatesdocumentstodetermine
completenessofregistration
requirements
1020minutes
dependingonthe
complexityofthe
Securities
Specialist
-
8/13/2019 Citizens Charter -
15/132
15
PROCESSINGOFAPPLICATIONSFORPRIMARYREGISTRATION
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
application
Payrequiredfilingfeeat
theCashier
ConfirmsRegistrationPayment 2minutes Securities
Specialist
CASHIER
(not
with
CRMD);
Receiving and forwarding of
application byHRADtoCPRD
FMDStaff/
HRAD
Staff
Encodes financial structure and
issues SEC Number & BIR Tax
IdentificationNumber
3minutes CPRDSupport
Staff
Reviewsapplication 15minutes Securities
Counsel/Assistant
Director
Signscertificate
of
registration 5
minutes
CRMD
Director
Present official receipt
to secure Certificate of
registration
HRADsupport
Staff
ForOnline Users:
Verifies/reserves
proposedcorporate
name,downloads
ArticlesofIncandBy
lawsand
other
pertinent
documents
-
8/13/2019 Citizens Charter -
16/132
16
PROCESSINGOFAPPLICATIONSFORPRIMARYREGISTRATION
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
Pay required filing fee
eitherdirectlyatCashier
orauthorizedbank
Presents
signed
and
notarized application
andproofofpaymentto
CPRDCRMD
Assigns
application
for
pre
processing1minute
Support
Staff
Evaluatesdocumentstodetermine
completenessofregistration
requirements
1020minutes
dependingonthe
complexityofthe
application
Securities
Specialist
HRADReceiving HRADStaff
Encodes
financial
structure
and
issues SEC Number & BIR Tax
IdentificationNumber
3minutes
CPRD
Support
Staff
Reviewsapplication 15minutes Securities
Counsel/Assistant
Director
Signscertificateofregistration 5minutes CRMDDirector
Present official receipt
to secure Certificate of
registration
Releasesandforwardscertificateto
ReleasingUnit
HRADsupport
Staff
-
8/13/2019 Citizens Charter -
17/132
17
PROCESSINGOFAPPLICATIONSFORPRIMARYREGISTRATION
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
Registration
(whenmode
ofpayment
for
subscription
isOTHER
THANCASH)
Applicantprepares
documentsthen
presentsapplication
for
preprocessingofFAAD
Assigns application to FAAD
Examinerforpreprocessing
1minute FAADAssistant
Director
Notattached
Checks financial aspect of the
application
30to2hours
dependingonthe
complexityofthe
application
FAADExaminer
Assigns
application
to
CPRD
Processorforpreprocessing1minute
CPRD
Support
Staff
Presents application for
preprocessingofCPRD
Checks documents for the
applicationonthefollowing:
Completenessofrequirements
Conformitywithexistinglaws
Alldocumentsrequiringsignatures
andnotarizationaresignedand
notarized
1020minutes
dependingonthe
complexityofthe
application
CPRDProcessor
Pay
required
filing
fee
to
CashierConfirms
Registration
Payment
via
SEC ireport2minutes
SEC
Cashier
(FMD
staff)Refer
to
memorandum
Circular9
(attached)
-
8/13/2019 Citizens Charter -
18/132
18
PROCESSINGOFAPPLICATIONSFORPRIMARYREGISTRATION
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
HRADReceivesandforwards
applicationtoFAAD
HRADstaff
Prepares
Examiners
report 1
to
4hours
dependingonthe
complexityofthe
application
FAADExaminer
ReviewsandapprovesExaminers
report
1to2hours
dependingonthe
complexityofthe
application
FAADAssistant
Director
Preparescertificateforthe
application
3minutes CPRDSupport
Staff
Reviewsapplication 15minutes Securities
Counsel/Assistant
Director
Signscertificate 5minutes CRMDDirector
Presentofficialreceipt
tosecurecertificateof
increasefromReleasing
Unit
Releasesandforwardscertificateto
ReleasingUnit
HRADStaff
ENDOF
TRANSACTION
-
8/13/2019 Citizens Charter -
19/132
19
MONITORINGPROCEDURE
ScheduleofAvailabilityofService:
8:00AM5:00PM(withoutnoonbreak)
WhoMayAvailoftheService:
CorporationsunderthemonitoringjurisdictionoftheDepartment.
WhataretheRequirements:
1. CPRD/FAAD
Referral
Slip
/LRD
Monitoring
Slip.
2. CertificateofIncorporation.
3. LatestApprovedArticlesofIncorporation.
4. LatestApprovedBylaws.
5. LatestDueGeneralInformationSheet.
6. LatestDueAuditedFinancialStatements.
7. CopyoftheStockandTransferBook/MembershipBookRegistration.
Duration:
Variable*
*DependingoncausesbeyondthecontroloftheDivision,suchasthevolumeofwalkinclientshandled,volumeofpreviousreportsfiled, accessibilityand
performanceofthesystem,etc
-
8/13/2019 Citizens Charter -
20/132
20
MONITORINGPROCEDURE
HowtoAvailoftheService:
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
1 GetanumberfromGuards
Deskand
wait
to
be
called
inLRDPublicWaitingArea
Giveclientanumber. GuardonDuty
2 ApproachtheFrontDesk
whencalled
PresentCPRD/FAAD
ReferralSliporproperly
filledoutLRDMonitoring
Slipto
LRD
staff
Callnumber.Generate
DocumentIndexList(DIL)and
assignclienttoamonitor/analyst
3minutes LRDstaff Requirement
No.1
3 Waittobecalledbythe
monitorer/analyst
Viewtheclientspreviousfiling
ofreportsinthedatabase.Call
client
30minutes Monitorer/
Analyst
Requirement
No.2to7
4 Present the requirements
with the monitor/analyst
whencalled
Assessthecorporationfor
violationofthelawandSEC
rules.PreparetheMS/COP
20minutes Monitorer/
Analyst
-
8/13/2019 Citizens Charter -
21/132
21
MONITORINGPROCEDURE
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
5
IfNOPENALTY,wait
for
the
MS/COPtobe
issued.
(ENDof
TRANSACTION)
IfWITHPENALTY,waitforthe
Payment
AssessmentForm
(PAF)tobeissued.
ReviewtheMS/COP.
IfNO
PENALTY,
sign
MS/COP.
Callclientandissuefinal
MS/COP.
(ENDofTRANSACTION)
IfWITHPENALTY,call
clientandissuePAF.
10minutes
3minutes
Assigned
Specialist
AssistantDirector/LRD
Officer
Monitor/Analyst
6 PaymentattheCashier ProcesspaymentandissueO.R. Cashier Penalty
Assessed
7 Returntothe
monitorer/analystand
presenttheO.R.with
cashiervalidatedPAF
WaitforthefinalMS/COP
tobeissuedtoyou
PreparethefinalMS/COP(with
O.R.anddateofpayment)
Reviewandsignthefinal
MS/COP
Callclientandissuefinal
MS/COP
15minutes Monitorer/
Analyst
Monitorer/
Analyst
O.R.and
cashier
validated PAF
ENDOFTRANSACTION
-
8/13/2019 Citizens Charter -
22/132
22
ACCREDITATIONOFEXTERNALAUDITOR/AUDITINGFIRMS
ScheduleofAvailabilityofService:
MondaystoFridays
8:00am5:00pmwithoutnoonbreak
WhoMayAvailoftheService:
` AuditingFirms
IndividualPractitioners/ExternalAuditors
WhatAretheRequirements:
INDIVIDUAL
1. Fullyaccomplishedapplicationformforexternalauditor(SECFormExA001Revised2009).
2. CertificateofRegistrationaspublicpractitionerissuedbyBOA.
3. Copiesofcertificateofparticipationinseminars/trainings
4. QualityAssurance
Manual
5. IncaseofGroupA,B,andCaccreditation,notarizedcertificationthattheapplicanthasfundamentalknowledgeoftheregulatoryrequirementsoneach
oftheothersecondarylicenseesoftheCommission.
6. CopyofAuditedFinancialStatements(AFS)oftheapplicantstwo(2)largestclientsintermsofassets.
7. CertificateofAccreditation issuedbytheBangkoSentralngPilipinas(BSP)andInsuranceCommission(IC)forthoseavailingthemutualrecognitionof
accreditation.
AUDITINGFIRM
1. Fullyaccomplishedapplicationformforauditingfirm(SECFormAuF002Revised2009).
2. CertificateofRegistrationissuedbyBOAtothefirmwhichiscurrentandeffective.
3. QualityAssuranceManual.
4. CopyofAuditedFinancialStatements(AFS)ofthefirms two(2)largestclientsintermsofassets.
5. CertificateofAccreditation issuedbytheBangkoSentralngPilipinas(BSP)andInsuranceCommission(IC)forthoseavailingthemutualrecognitionof
accreditation.
-
8/13/2019 Citizens Charter -
23/132
23
ACCREDITATIONOFEXTERNALAUDITOR/AUDITINGFIRMS
Duration:
Preevaluationofapplication: 1hour
Processingofapplication: 2days
Mailingperiod(estimate): ___ 40days_____
Totalduration: 42daysand1hour
-
8/13/2019 Citizens Charter -
24/132
24
ACCREDITATIONOFEXTERNALAUDITOR/AUDITINGFIRMS
HowtoAvailoftheServices
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
PREEVALUATION
PROCEDURES
1 Secures application form from
theOGA.
Provides client application
form, and checklist of
requirements. Advises client
that the Revised Guidelines on
Accreditation of External
Auditors is available for
download at the SEC website
(www.sec.gov.ph).
5minutes OfficeroftheDay
ofOGA
AuditingFirm
Initial
ApplicationSEC
FormAuF002
(Revised2009)
Renewal
ApplicationSEC
FormAuF002R
(Revised2009)
Individual
Applicant
Practitioners
Initial
ApplicationSEC
FormExA001
(Revised
2009)
Renewal
ApplicationSEC
FormExA001R
(Revised2009)
-
8/13/2019 Citizens Charter -
25/132
25
ACCREDITATIONOFEXTERNALAUDITOR/AUDITINGFIRMS
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
2 Presents application and
supportingdocuments
1. Preevaluates application
andsupportingdocuments.
a. If application and
supporting
documentsare not complete, the
same are returned to
applicant with list of
requirements not
compliedwith
b. If application and
supporting documents
are complete, the
Officer
of
the
Day
clears application for
payment of the
prescribed fees
(proceedstoNo.2)
2. Prepares Payment
AssessmentForm(PAF)and
instructs
applicant
to
leavethe three (3) sets of
applicationdocumentswith
OGAandtoproceedtothe
Cashier.
30minutes
10minutes
OfficeroftheDayof
OGA
ExecutiveAssistant
-
8/13/2019 Citizens Charter -
26/132
26
ACCREDITATIONOFEXTERNALAUDITOR/AUDITINGFIRMS
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
Personin
Charge
Fees Form
3 PresentsthePAFattheCashier
andsettlestherequiredfee
ProcesspaymentandissueO.R. 10minutes Cashier AuditingFirm
GroupA
FilingFee:
P20,000.00
LRF* : 200.00
Total : P20,200.00
GroupB
FilingFee: P15,000.00
LRF* : 150.00
Total : P15,150.00
GroupCor
D
FilingFee: P5,000.00
LRF* : 50.00
Total : P5,050.00
IndividualApplicant
Practitioners
GroupA
FilingFee: P5,000.00
LRF* : 50.00
Total : P5,050.00
-
8/13/2019 Citizens Charter -
27/132
27
ACCREDITATIONOFEXTERNALAUDITOR/AUDITINGFIRMS
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
Personin
Charge
Fees Form
GroupB
FilingFee: P3,000.00
LRF* : 30.00
Total
:
P3,030.00
GroupCorD
FilingFee: P2,000.00
LRF* : 20.00
Total : P2,020.00
*LegalResearchFee
(LRF10%ofFilingFee)
4 Submits the machinevalidated
PAFtoOGA.
1. Secures and attaches the
machinevalidated PAF to
applicationdocuments.
2. Stamps receive the three
(3) sets of application
documents
3. Returnsone(1)copyofthe
application
documents
to
theclient.
1minute
3minutes
1minute
Executive
Assistant
-
8/13/2019 Citizens Charter -
28/132
28
ACCREDITATIONOFEXTERNALAUDITOR/AUDITINGFIRMS
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
PROCESSINGPROCEDURE
1 Assigns application to specific
personnel and inputs to Index
TrackingSystem.
5minutesExecutive
Assistant
2 Forwards documents to assigned
personnel. 5minutesIndexTracking
Personnel
3 Reviews application and supporting
documents using the OGAs
EvaluationSheet
4hoursAssigned
Personnel
4 EvaluatesAFSoftoptwoclientsand
notesallfindings do
5 Prepares comment letter to
applicantsdo
6 If the applicant has a client under
monitoring of MRD, NTD or CFD,
indorses thru a Memo the
applicationtosuchdepartment
do
7 Reviews and signs comment letter
andMemo
10
minutes
General
Accountant
8 Upon receipt of comments from
MRD, NTD or CFD, GO TO STEPS 5
and7,andthenSTEP9.
Assigned
Personnel
-
8/13/2019 Citizens Charter -
29/132
29
ACCREDITATIONOFEXTERNALAUDITOR/AUDITINGFIRMS
Step Applicant/Client ServiceProvider
Durationof
Activity(Under
Normal
Circumstances)
Personin
Charge
Fees Form
9 Ifnocomplianceismadewithinthe
prescribedperiod(allowa30day
mailingandreplyperiodfromdate
ofletter):
a. Preparesaletterdenyingthe
applicationforfailureto
complywiththerequirements.
b. Reviewsandsignsletter
10minutes
10minutes
do
General
Accountant
10 If there is a submission but still not
fully
compliant
with
the
requirements, GO TO STEP 5 but
with a written warning that failure
to comply shall result to the denial
oftheapplication
2hours Assigned
Personnel
11 If applicant fully complies with the
requirements and presents all
original documents for
authentication
against
submittedphotocopieswithapplication:
a. For Group A/B (Initial
Applications), prepares Memo
to En Banc (thru Comm.
Venturanza) then GO TO STEP
12,13,and16.
2hours do
-
8/13/2019 Citizens Charter -
30/132
30
ACCREDITATIONOFEXTERNALAUDITOR/AUDITINGFIRMS
Step Applicant/Client ServiceProvider
Durationof
Activity(Under
Normal
Circumstances)
Personin
Charge
Fees Form
b. ForGroupC/D(Initial
Applications)andGroupA/B
(Renewal),finalizeEvaluation
Sheetfor
submission
to
Comm.
Venturanza,thenGOTOSTEP
14,15and17
12 ReviewsMemo
13 Signs and presents Memo to the
Commission En Banc for
consideration
1hourGeneral
Accountant
14 ReviewsEvaluationSheet
15 Signs final Evaluation Sheet and
forwards to Comm. Venturanza for
approval
-
8/13/2019 Citizens Charter -
31/132
31
ACCREDITATIONOFEXTERNALAUDITOR/AUDITINGFIRMS
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
Personin
Charge
Fees Form
16 Receivesadviceoftheresolution
oftheCommissiononthe
applicationforGroupA/B:
a. If
approved,
GO
TO
STEP
17.
b. Ifdenied/deferred:
Denial: Notifiesthe
applicantofthedenial
andreasonsthereof.
Deferment: Notifiesthe
applicantofthe
defermentand
the
requirementstobe
compliedwithor
necessaryactionto
correctthedeficiency:
GOTOSTEPS5,7and9
onwards.
30minutesAssigned
Personnel
-
8/13/2019 Citizens Charter -
32/132
32
ACCREDITATIONOFEXTERNALAUDITOR/AUDITINGFIRMS
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
Personin
Charge
Fees Form
17
Presents authority to receive
thecertificate
PreparesCertificateof
Accreditation (groupA/B/C/D)
a. Printstwo(2)copies
b. Initialsoncopies
c. Signscertificates
d. Notifiesapplicantthatthe
Certificatemaybepickedup
(incase
of
representative,
subjecttopresentationof
authorizationletter)
e. ReleasesCertificateof
Accreditationandforwards
duplicatefiletotheClerk.
f. LogsinregistryofAccredited
Firm/ExternalAuditor;
informsIndexTracking
Personneloftheissuanceof
theCertificate.
10minutes
5minutes
5minutes
5minutes
10minutes
5minutes
Executive
Assistant
Assigned
Personnel
General
Accountant
Executive
Assistant
do
do
-
8/13/2019 Citizens Charter -
33/132
33
ACCREDITATIONOFEXTERNALAUDITOR/AUDITINGFIRMS
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
Personin
Charge
Fees Form
g.Provide MIS with updatedlist.
h. Updatestrackingsystem.
30minutes
30minutes
do
IndexTracking
Personnel
ENDOFTRANSACTION
-
8/13/2019 Citizens Charter -
34/132
34
ISSUANCEOFCERTIFICATEOFELIGIBILITY(COE)ONSPECIALPURPOSEVEHICLE(SPV)
ScheduleofAvailabilityofService:
MondaystoFridays
8:00am5:00pmwithoutnoonbreak
WhoMayAvailoftheService:
SpecialPurposeVehicle(SPV)Companies
WhatAretheRequirements:
1. NotarizedApplicationletter,signedbyaseniorofficerwitharankofatleastVicePresidentoritsequivalent. Describingthefollowing:
a. Proposedtransactions;
b. Counterparty/ies;
c. TermsandConditions;and
d. Allmaterialcommitmentsrelatedtothetransactions.
2. Copyof
Notarized
Contract
to
Sell
or
Deed
of
Absolute
Sale
with
an
undertaking
to
notarize
within
fifteen
(15)
days
from
issuance
of
COE
3. AssetPurchaseAgreement(forthefirstlegsaleofROPOAandNPL)
4. PhotocopyofPromissoryNotes(fortransferofNonPerformingLiabilities)
5. NotarizedDeedofDationinPaymentorDeedofAssignmentorDeedofConveyance(fordacionenpagotransaction)
6. CopyoftheTransferCertificateofTitle(TCT)oftheproperty,whichmustbeinthenameofthesellingSPVorborrowerorassignorincaseofdacionen
pagotransactions
7. ForthetransferoftheNPLandROPOA(RealandOtherPropertiesOwnedorAcquired)bytheSPVtoathirdparty,acertifiedtruecopyoftheCOE
previouslyissuedbytheBSPorbyanyappropriateregulatoryauthority,asthecasemaybe.
Duration:
Preevaluationofapplication: 30minutes
Processingofapplication: 6hours
Mailingperiod(estimate): 35days__
Totalduration: 35daysand6hours
-
8/13/2019 Citizens Charter -
35/132
35
ISSUANCEOFCERTIFICATEOFELIGIBILITY(COE)ONSPECIALPURPOSEVEHICLE(SPV)
HowtoAvailoftheServices:
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
Personin
Charge
Fees Form
PREEVALUATIONPROCEDURES
1
Presents
application
and
supportingdocuments1.
Pre
evaluates
application
and
supportingdocuments.
a. Ifapplicationand
supportingdocumentsare
notcomplete,thesame
arereturnedtoapplicant
withlistofrequirements
notcompliedwith
b. If
application
and
supportingdocumentsare
complete,theOfficerof
theDayclearsapplication
forpaymentofthe
prescribedfees(proceeds
toNo.2)
2. PreparesPayment
AssessmentForm
(PAF)
and
instructsapplicanttoleave
thethree(3)setsof
applicationdocumentswith
OGAandtoproceedtothe
Cashier.
10minutes
5minutes
Officerof
the
DayofOGA
Executive
Assistant
-
8/13/2019 Citizens Charter -
36/132
36
ISSUANCEOFCERTIFICATEOFELIGIBILITY(COE)ONSPECIALPURPOSEVEHICLE(SPV)
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
Personin
Charge
Fees Form
2
Presents
the
PAF
at
the
Cashier and settles the
requiredfee
Processpayment
and
issue
O.R. 10
minutes
Cashier For
transfer
to
be
madetoanSPVby
financialinstitution
underSECjurisdiction
FilingFee 0.50%of
thetransferpricebut
notbelowP20,000.00
LRF* 10%ofFiling
Fee
Forsecondlegtransfer
FilingFee0.10%of
thetransferpricebut
notbelowP5,000.00
LRF* 10%ofFiling
Fee
*LegalResearchFee
-
8/13/2019 Citizens Charter -
37/132
37
ISSUANCEOFCERTIFICATEOFELIGIBILITY(COE)ONSPECIALPURPOSEVEHICLE(SPV)
Step Applicant/Client ServiceProvider
Durationof
Activity(Under
Normal
Circumstances)
PersoninCharge Fees Form
3 Submits the machine
validatedPAFtoOGA.
1. Secures and attaches the machine
validated PAF to application
documents.
2. Stamps receive the three (3) sets of
applicationdocuments
3. Returnsone(1)copyoftheapplication
documentstotheclient.
1minute
3minutes
1minute
Executive
Assistant
PROCESSINGPROCEDURE
1 Indicates in the application the specific
personnelthat
will
process
it
and
forwards
toIndexTrackingPersonnel.5minutes
Executive
Assistant
2 Encodesthedocumentstotrackingsystem
andforwardstoassignedpersonnel 5minutesIndexTracking
Personnel
3 Reviewsapplicationandsupporting
documentsusingtheOGAsEvaluation
Sheet. Ifbasedonevaluation:
c. Applicationdocumentsaresufficient
andin
accordance
with
the
requirementsofSPVLawandIRR,GO
TOSTEP8
d. Therearequestionsordeficienciesin
theapplicationdocuments,GOTOSTEP
4
2hoursAssigned
Personnel
-
8/13/2019 Citizens Charter -
38/132
38
ISSUANCEOFCERTIFICATEOFELIGIBILITY(COE)ONSPECIALPURPOSEVEHICLE(SPV)
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
Personin
Charge
Fees Form
4 Prepares comment letter to
applicants
5 Reviews and signs comment letter
andMemo
10
minutes
General
Accountant
6 Ifnocomplianceismadewithinthe
prescribedperiod(allowa30day
mailingandreplyperiodfromdate
ofletter):
a. Preparesaletterdenyingthe
applicationforfailureto
complywith
the
requirements.
b. Reviewsandsignsletter
10minutes
10minutes
do
General
Accountant
7 Ifthere is a submission butstillnot
fully compliant with the
requirements, GO TO STEP 4 but
with a written warning that failure
to
fully
comply
shall
result
to
the
denialoftheapplication
1hourAssigned
Personnel
-
8/13/2019 Citizens Charter -
39/132
39
ISSUANCEOFCERTIFICATEOFELIGIBILITY(COE)ONSPECIALPURPOSEVEHICLE(SPV)
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
Personin
Charge
Fees Form
8 If applicant fully complies with the
requirements and presents all
original documents for
authentication against submitted
photocopieswithapplication:a. FinalizesEvaluationSheet;and
b. PrintsdraftofCOE
35minutes
do
9 Reviews Evaluation Sheet and draft
COE10minutes
General
Accountant
10 Prints three (3) copies of approved
CertificateofEligibility5minutes
Executive
Assistant
11
SignsCOE
10minutes GeneralAccountant
12
Presents
authority
to
receivethecertificate
NotifiesapplicantthattheCertificate
maybepickedup(incaseof
representative,subjectto
presentationofauthorizationletter)
a. ReleasesCertificateof
Accreditation andforwards
duplicate
file
to
the
Clerk.
b. LogsinregistryofIssuedCOEs;
informsIndexTrackingPersonnel
oftheissuanceoftheCertificate.
c. ProvidesMISwithupdatedlist
10minutes
5minutes
30minutes
Executive
Assistant
-
8/13/2019 Citizens Charter -
40/132
40
ISSUANCEOFCERTIFICATEOFELIGIBILITY(COE)ONSPECIALPURPOSEVEHICLE(SPV)
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
Personin
Charge
Fees Form
13 Updatestrackingsystem 30minutes IndexTracking
Personnel
ENDOFTRANSACTION
-
8/13/2019 Citizens Charter -
41/132
41
ACCREDITATIONOFAPPRAISALCOMPANIES
ScheduleofAvailabilityofService:
MondaystoFridays
8:00am5:00pmwithoutnoonbreak
WhoMayAvailoftheService:
Appraisalcompanies
WhatAretheRequirements:
a. Notarizedapplicationforaccreditation;
b. Companyprofileindicatingthehistory,scopeofservices,listofkeyofficersandtechnicalstaff,biodataofthechiefprincipalappraiseranddeputy
chiefappraiser;
c. PhotocopyofthelicensesissuedbyDepartmentofTradeandIndustry(DTI)tothecompanyandtoprofessionalappraiser;
d. CertificationissuedbyInstituteofPhilippineRealEstateAppraisersthattheapplicantisamemberingoodstandinganditsappraiserisamemberin
goodstanding;
e. Listofexistingandpastclients;
f. Certificationsofclients;
g. AffidavitexecutedunderoathbythecompanysPresidentwhichstatesthatthecompanymeetsalltherequirementsunderSec.2oftheGuidelines
forAccreditationofAppraisalCompanies,thecompanyhasnotbeendeclared liablebytheCommissionorbyanycompetentcourtforviolationof
the Corporation Code or Securities Regulation Code and the company or any of its directors/executive officers has no adversejudgment or any
administrative,civilorcriminalcaseinvolvingitsappraisalbusiness;
h. LatestauditedfinancialstatementsandGeneralInformationSheet.
Duration:
Preevaluationofapplication: 1hour
Processingofapplication: 1day
Mailingperiod(estimate): ___ 30days_____
Totalduration: 31daysand1hour
-
8/13/2019 Citizens Charter -
42/132
42
ACCREDITATIONOFAPPRAISALCOMPANIES
Step Applicant/Client ServiceProvider
Durationof
Activity(Under
Normal
Circumstances)
Personin
Charge
Fees Form
PREEVALUATION
PROCEDURES
1 Secureschecklistof
requirementsfrom
the
OGA.
Provides client a checklist of
requirements,
and
copy
of
SEC
Memo
CircularNo.3,Seriesof2003
5minutes Officerofthe
Dayof
OGA
Application
letterduly
signedby
authorized
officer
2 Presentsapplicationand
supportingdocuments
1. Preevaluates application and
supportingdocuments.
c. If application and supporting
documents are not complete, the
sameare
returned
to
applicant
with
list of requirements not complied
with
d. If application and supporting
documents are complete, the
Officer of the Day clears
application for payment of the
prescribedfees(proceedstoNo.2)
2. Prepares Payment Assessment Form
(PAF)and instructsapplicantto leave
the three (3) sets of application
documentswithOGAandtoproceed
totheCashier
30minutes
10minutes
Officerofthe
DayofOGA
Executive
Assistant
-
8/13/2019 Citizens Charter -
43/132
43
ACCREDITATIONOFAPPRAISALCOMPANIES
Step Applicant/Client ServiceProvider
Durationof
Activity(Under
Normal
Circumstances)
Personin
Charge
Fees Form
3 Presents the PAF at the
Cashier and settles the
requiredfee
ProcesspaymentandissueO.R. 10minutes Cashier FilingFee: P5,000
UPLRF: ___ 50
Total P5,050
4
Submits
the
machine
validatedPAFtoOGA1. Secures
and
attaches
the
machine
validated PAF to application
documents.
2. Stampsreceivethe three(3)setsof
applicationdocuments
3. Returns one (1) copy of the
application
documents
to
the
client.
5minutes
Executive
Assistant
PROCESINGPROCEDURE
1 Assigns application to specific personnel
andinputstoIndexTrackingSystem. 5minutes do
2 Forwards documents to assigned
personnel. 5minutesIndexTracking
Personnel
3 Reviews application and supporting
documents
using
the
OGAs
EvaluationSheet. Ifcompleteand qualified,GOTO
STEP8. 2hours
AssignedPersonnel
4 If not compliant, prepares comment
lettertotheapplicant do
-
8/13/2019 Citizens Charter -
44/132
44
ACCREDITATIONOFAPPRAISALCOMPANIES
Step Applicant/Client ServiceProvider
Durationof
Activity(Under
Normal
Circumstances)
Personin
Charge
Fees Form
5 Reviewsandsignscommentletter10minutes
General
Accountant
6 Ifnocomplianceismadewithinthe
prescribedperiod
(allow
a30
day
mailing
andreplyperiodfromdateofletter):
c. Preparesaletterdenyingthe
applicationforfailuretocomply
withtherequirements.
d. Reviewsandsignsletter
10minutes
10minutes
do
General
Accountant
7
If
there
is
a
submission
but
still
not
fully
compliantwiththerequirements,GOTO
STEP 4 but with a written warning that
failuretocomplyshallresulttothedenial
oftheapplication
2hoursAssigned
Personnel
8 If applicant fully complies with the
requirements and presents all original
documents for authentication against
submitted
photocopies
with
application,
prepares MemotoEnBanc (thruComm.
Venturanza).
2hours
do
-
8/13/2019 Citizens Charter -
45/132
45
ACCREDITATIONOFAPPRAISALCOMPANIES
Step Applicant/Client ServiceProvider
Durationof
Activity(Under
Normal
Circumstances)
Personin
Charge
Fees Form
9 ReviewsMemo1hour
General
Accountant
10
Signs
and
presents
Memo
to
theCommissionEnBancforconsideration
11 Receivesadviceoftheresolutionofthe
Commissionontheapplication.
Ifapproved,GOTOSTEP12.
a. Ifdenied/deferred:
Denial:
Notifiesthe
applicant
of
thedenialandreasonsthereof.
Deferment: Notifiestheapplicant
ofthedefermentandthe
requirementstobecomplied
withornecessaryactionto
correctthedeficiency: GOTO
STEPS4and
onwards.
30minutesAssigned
Personnel
-
8/13/2019 Citizens Charter -
46/132
46
ACCREDITATIONOFAPPRAISALCOMPANIES
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
Personin
Charge
Fees Form
12
Presents authority to
receivethecertificate
PreparesCertificateof
Accreditation
a. Printstwo(2)copies
b. Initialson
copies
c. Signscertificates
d. Notifiesapplicantthatthe
Certificatemaybepickedup
(incase
of
representative,
subjecttopresentationof
authorizationletter)
e. ReleasesCertificateof
Accreditationandforwards
duplicatefiletotheClerk.
f. LogsinregistryofAccredited
AppraisalCompanies;informs
IndexTrackingPersonnelof
theissuance
of
the
Certificate.
g. ProvideMISwithupdatedlist.
h. Updatestrackingsystem.
10minutes
5minutes
5minutes
5minutes
10minutes
5minutes
30minutes
30minutes
Executive
Assistant
Assigned
Personnel
General
Accountant
Executive
Assistant
do
do
do
IndexTracking
Personnel
ENDOFTRANSACTION
-
8/13/2019 Citizens Charter -
47/132
47
PROCESSINGOFREGISTRATIONOFPRENEEDPLAN
ScheduleofAvailabilityofService
8:00AMto5:00PM(withoutnoonbreak)
WhoMayAvailoftheService:
RegisteredPreNeedCorporationswithDealer'sLicenseforthecurrentyear
WhatAretheRequirements:
1.ActuarialFeasibilityStudy
2.LatestAuditedFinancialStatements
3.SpecimenPlanContracts
4.ContractPriceScheduleshowingminimumandmaximumpricingbytypeofpaymenttermusingtheSECformat.
5.InformationBrochure/Literature(Updatedforregisteredpreneedplans)
6.SpecimenofInsuranceContract(fornewpreneedplans)
7.Training
Program
(Updated
for
registered
pre
need
plans)
8.TrustAgreement
9.CorporateSecretary'sCertificatereflectingtheboardresolutionauthorizingtheregistrationofapplicant'ssecurities
10.Opinionofindependentcounselonthelegalityoftheregistrationstatements
11.LatestArticlesofIncorporationandByLawsofthePreNeedCorporation
12.CopiesofAgencycontractswithgeneralagents,andsalesmen.
13.LatestInterimFinancialStatementsignedbythePresidentandCFO
14.ListofAffiliated/ContractedMortuarytogetherwiththeupdatedmortuaryagreementandauditedfinancialstatementsofthe
preneedcorporationsbiggestserviceprovider.
Duration:45workingdaysfromreceiptofcompleteapplicationandofpaymentfees
-
8/13/2019 Citizens Charter -
48/132
48
PROCESSINGOFREGISTRATIONOFPRENEEDPLAN
HowtoAvailoftheService:
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
1
Presents
the
documents
for
assessment.Reviews
compliance
status
of
preneedcorporationagainst
thechecklistofdocumentary
requirements.
15minutes
Specialist
2 Preparestheassessmentform
for thecorrespondingfiling
feesandadvisesregistrantto
payattheCashier'sOffice
using
cash
or
Manager's
chequeonlyandtofilethe
documentsattheNTD.
10minutes Specialist
3 ProceedtotheCashier Acceptspayment. Cashier 1/10of1%ofthe
maximum
aggregatepriceat
whichpreneed
plansareproposed
tobe offeredplus
legalresearch
fee
of1%ofthetotal
assessment
-
8/13/2019 Citizens Charter -
49/132
49
PROCESSINGOFREGISTRATIONOFPRENEEDPLAN
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
4 Presentsthedocuments
togetherwiththereceipt.
Receivesthedocuments 3minutes SupportStaff
5 Encodespreneedformtype,
dateof
receipt
of
application,
andpaymentsmadeusingthe
iRegisterSystemandthen
forwardsdocumentstothe
RegistrationandLicensing
Division.
3minutes SupportStaff
6 Recordsandforwards
documentsforprocessingby
thestaff.
3minutes SupportStaff
7 Evaluatesthedocuments
accordingtoitscompleteness,
substanceandconsistencyof
informationamongthe
documentsandcompliance
withPreneedRulesand
Regulations
46hours Specialist
8 Ifpreliminaryreviewshows
incompletesubstantialcomplianceasregardsthe
registrationstatements,sends
lettertopreneed
corporation.
12hours Specialist
-
8/13/2019 Citizens Charter -
50/132
50
PROCESSINGOFREGISTRATIONOFPRENEEDPLAN
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
9 Ifpreliminaryreviewshows
substantialcomplianceas
regardstheregistration
statements,prepares
and
initialstheNoticefor
publicationinthenewspaper.
30minutes Specialist
10 Reviewsandinitials the
Notice.
10minutes AssistantDirector
11 Signsthe Notice. 5minutes Director
12 ReleasestheNotice. 3minutes SupportStaff
13 Undertakesthefinancial,
actuarialand
legal
review
of
thedocuments.
Threetofivedays Specialist/Securities
Counsel
14 Presentstheactuarialfeasibility
study/productdesign/actuarial
valuationreport
Conductsconferenceon
matterstobeclarified.
23 hours Director,Assistant
DirectorandSpecialist
15 Preparesandsubmits
Memorandumtothe
CommissionEnBanc
12days Specialist
16Reviews
and
signs
the
memorandum 4
hours
Assistant
Director
17 Makesfinalreviewandsigns
thememorandumfor
clearancebytheSupervising
Commissioner
30minutesto1hour Director
-
8/13/2019 Citizens Charter -
51/132
51
PROCESSINGOFREGISTRATIONOFPRENEEDPLAN
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
18 Reviews and affixes initials in
thememorandum.
30minutesto1hour Supervising
Commissioner
19 Presentsthememorandum
duringthe
Commission
En
Bancmeeting.
1015minutes Director
20 Preparesandsubmitsthe
OrderandCertificateof
PermittoSellorOrder
disapprovingtheregistration.
1530minutes SupportStaff
21 Reviewsandinitialseitherthe
OrderandCertificateof
Permitto
Sell
or
Order
disapprovingtheregistration.
5minutes Specialist
22 Reviewsandinitialseitherthe
OrderandCertificateof
PermittoSellorOrder
disapprovingtheregistration.
5minutes AssistantDirector
23 Makesfinalreviewandsigns
theOrderandCertificateof
PermittoSellorOrder
disapprovingtheregistration.
5minutes Director
-
8/13/2019 Citizens Charter -
52/132
52
PROCESSINGOFREGISTRATIONOFPRENEEDPLAN
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
24 IfsignedOrderandCertificate
ofPermittoSell,indicatesthe
PreNeedOrderNumberin
theOrder
and
stamps
the
notarial(gold)sealofSECon
theCertificateofPermitto
Sell
5minutes SupportStaff
25 Receives the Certificate of
Registration of Preneed Plans
andPermittoSell
ReleaseoftheCertificateof
RegistrationofPreneedPlans
andPermittoSell
5minutes SupportStaff
26 Encodesthedateof
approval/disapprovalof
applicationusingtheiRegister
Systemandforwardstwo
copiesofthe
approved/disapproved
documentstothe
MicrographicsUnitandPublic
ReferenceUnit.
5minutes SupportStaff
ENDOFTRANSACTION
-
8/13/2019 Citizens Charter -
53/132
53
PROCESSINGOFCOMPLAINTSFILEDBYTHEPLANHOLDER
ScheduleofAvailabilityofService
8:00AMto5:00PM(withoutnoonbreak)
WhoMayAvailoftheService:
PlanholderofaPreneedCorporation
WhatAretheRequirements:
1.
Letter2. PlanContract
HowtoAvailoftheService:
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
1
Files
lettercomplaint
personally
orbyemailPre
evaluates
and
receives
lettercomplaint
2 Undertakesthefollowing
activities
3 a. ReferraltoPreNeed
Corporation
4 a.1Preparesreferralletter to
preneedcorporationfor
comment/appropriateaction
within15
days.
15minutes Supportstaff
5 a.2.Reviewsandsignsreferral
letter.
3minutes SecuritiesCounsel
III/ChiefCounsel
6 b. FollowuptoPreNeed
Corporation
-
8/13/2019 Citizens Charter -
54/132
54
PROCESSINGOFCOMPLAINTSFILEDBYTHEPLANHOLDER
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
7 b.1 Sends followup letter to
preneed corporation if there
is no response from the pre
need
corporation
within
5
days.
15minutes Supportstaff
8 b.2 Reviewsandsignsreferral
letter
3minutes SecuritiesCounselIII
/ChiefCounsel
9 c. Conductsmediation
conferenceheldforletter
complaints/walkin
complaints
30minutes
10
Determinesthe
following
actioninresponsetoaction
takenbypreneedcorporation
15minutes
Specialist
and
Lawyer
a. Settled
b.Denied
c. Failedmediation/lackof
interesttopursueclaimby
planholder
ENDOFTRANSACTION
-
8/13/2019 Citizens Charter -
55/132
55
PROCESSINGOFAPPLICATION
REGISTRATIONOF
SECURITIES
ScheduleofAvailabilityofService:
8:00AM5:00PMonweekdaysexceptholidayswithoutnoonbreakattheCorporationFinanceDepartment
NOTE:Thisprocedureisapplicablefortheregistrationofsecuritiestobesoldtothepublic
WhoMay
Avail
of
the
Service:
Anycorporationthatintendstosourceitsfundingneedsorsolicitinvestmentsfromthepublic.
WhatAretheRequirements:
1. SECForm121,AsAmended(RegistrationStatement)
Duration:45daysafterdateoffilingofRS(ifcomplete)
-
8/13/2019 Citizens Charter -
56/132
56
PROCESSINGOFAPPLICATION
REGISTRATIONOF
SECURITIES
HowtoavailoftheService:
STEP PROCEDURE APPLICANT/
SERVICE
PROVIDER
DURATIONOF
ACTIVITY
FEES FORM
1 Accomplishformbyreferringtotheformand
contentsunderAnnexCofSRCRule12andSRC
Rule68.1,asAmended
Applicant NotmorethanP500Million:
0.10%of
the
maximum
aggregate
price
ofthesecuritiestobeoffered
MorethanP500Millionbutnotmore
thanP750Million:
P500,000plus0.075%oftheexcess
overP500Million
Morethan
P750
Million
but
not
more
thanP1Billion:
P687,500plus0.05%oftheexcessover
P750Million
MorethanP1Billion:
P812,500plus0.025%oftheexcess
overP1Billion
Form121
2
2.1
Present
computation
sheet
2.2 IssuePaymentAssessmentForm
2.3 PaytotheCashiertherequired
filingfee
Applicant
Specialist
Applicant
10 minutes
10minutes
10minutes
-
8/13/2019 Citizens Charter -
57/132
57
PROCESSINGOFAPPLICATION
REGISTRATION
OF
SECURITIES
STEP PROCEDURE APPLICANT/
SERVICE
PROVIDER
DURATIONOF
ACTIVITY
FEES FORM
3 Receivesdocumentsandforwardto:
a.) Asst.Directorforstaffassignment,ifnewfiling.
b.)Handling
Specialist,
if
amended
filing.
Division
SupportStaff
30minutes
4 ReviewsRegistrationStatements(RS).
4.1FormReview
4.2SubstantiveReview(FinancialandNonfinancial
matters)
4.3RefertoMRD(DraftUnderwriting
Agreement/ManagementAgreement/Distribution
Agreement)
4.4RefertoOGA(FinancialStatements)
4.5OcularInspection(2days)
Specialist/
LegalCounsel
9days
5 Notesallfindings Specialist/
LegalCounsel
6 Preparescommentletterbased onfindings. Specialist/
LegalCounsel
7
Forwards
documents/comment
letter
to
Assistant
Director
forreview Specialist/
LegalCounsel
8 8.1Reviewsdocuments/commentletter
8.2ForwardstoDirectorforreview
Assistant
Director
1day
-
8/13/2019 Citizens Charter -
58/132
58
PROCESSINGOFAPPLICATION
REGISTRATION
OF
SECURITIES
STEP PROCEDURE APPLICANT/
SERVICE
PROVIDER
DURATIONOF
ACTIVITY
FEES FORM
9 9.1Reviewscommentletter
9.2ReturnsalldocumentstoSpecialistand
LegalCounsel
for
preparation
of
final
commentletter
Director 1day
Iftherearecorrections,backtoSteps5to9
10 Finalizes/initialscommentletterandforwardstoAssistant
Director
Specialist/
LegalCounsel
3hrs
11 Reviews/initialsfinalcommentletterandforwardsto
Director
Asst.Director 3hrs
12 Reviews/signsfinalcommentletter/transmittaltothe
registrant
Director 1hr.
13 IfamendedRSisreceived:
13.1Within
the
prescribed
period
GO
TO
STEP
4.
13.2Ifregistrationrequirementisfullycompliedwith,GO
TOSTEP16.
SupportStaff
-
8/13/2019 Citizens Charter -
59/132
59
PROCESSINGOFAPPLICATION
REGISTRATION
OF
SECURITIES
STEP PROCEDURE APPLICANT/
SERVICE
PROVIDER
DURATIONOF
ACTIVITY
FEES FORM
14 IfnoamendedRegistrationStatementisfiled.
14.1Conference/hearing
14.2Application
is
considered
abandoned/rejected
for
failuretocomplywithrequirements,prepares
rejectionletter.GOTOSTEP16.
IftheamendedRSfiledisincomplete,inaccurate,
misleadingorfraudulent.
14.2GOTOSTEPS5TO9.
14.3Prepare
transmittal
memo
and
refer
to
Enforcement
andProsecutionDepartmentwhenthereisfraud.
Specialist/
LegalCounsel
Specialist/
LegalCounsel
2hrs.
1hr.
1hr.
15 Reviewsoncopies Specialist/
LegalCounsel
2days
16 Printstwocopiesofletter/memo. Specialist/
LegalCounsel
3hrs.
17
Forwardsto
Assistant
Director
for
review
and
initials Specialist/
LegalCounsel3hrs.
18 Ifapplicationisfullycompliantwithrequirements,prepares
draftMemoaddressedtotheCommission.
Specialist/
LegalCounsel
2days
-
8/13/2019 Citizens Charter -
60/132
60
PROCESSINGOFAPPLICATION
REGISTRATION
OF
SECURITIES
STEP PROCEDURE APPLICANT/
SERVICE
PROVIDER
DURATIONOF
ACTIVITY
FEES FORM
19 AttachesdraftMemotoRegistration
StatementandforwardstoAssistantDirector
Specialist/
LegalCounsel
1hr.
20 ReviewsdraftMemo. Asst.Director 2hrs.
21 ForwardsdraftMemowithRegistrationStatementfor
superiorsreview.
Asst.Director 2hrs.
22 ReviewsdraftMemoandReturnsalldocumentsto
Specialistand
Legal
Counsel
for
preparation
of
final
Memo
Director 1hr.
23 Preparesfinalmemowithsuggestedrevisions
incorporated.
Specialist/
LegalCounsel
1day
24 Printstwocopiesofmemorandum Specialist/
LegalCounsel
2hrs.
25
Initialthe
memorandum
Specialist/
LegalCounsel2hrs.
-
8/13/2019 Citizens Charter -
61/132
61
PROCESSING
OF
APPLICATION
REGISTRATIONOFSECURITIES
STEP PROCEDURE APPLICANT/
SERVICE
PROVIDER
DURATIONOF
ACTIVITY
FEES FORM
26 Forwardstosuperiorforsignatureandsecuresapprovalof
theSupervising
Commissioner
for
presentation
to
the
CommissionEnBanc
Specialist/
LegalCounsel
2hrs.
27 PresentationtotheCommissionEnBanc Director
28 ReceivesadvicefromDirectorofactionbyCommissionon
theRegistrationStatement:
28.1If
approved
and
securities
being
registered
are
for
listingwithPSE,:GOTOSTEP29
28.2Ifapprovedandsecuritiesbeingregisteredarenot
forlistingwithPSE:GOTOSTEP30.
28.3Ifdenied/deferred:notifyregistrantof
denial/defermentandcompliancerequirementsto
correct
reason
for
denial/deferment.
28.3.1Reviewcompliance.
28.3.2Ifcomplied,GOTOSTEP18.
28.3.3Ifnotcomplied,GOTOSTEP5.
-
8/13/2019 Citizens Charter -
62/132
62
PROCESSINGOFAPPLICATION
REGISTRATION
OF
SECURITIES
STEP PROCEDURE APPLICANT/
SERVICE
PROVIDER
DURATIONOF
ACTIVITY
FEES FORM
29 IftheSecuritiesareforlistingwiththePSE.
29.1Prepares
pre
effective
letter.
29.2ForwardslettertoAssistantDirectorandDirectorfor
signature&release.
29.3ReviewsFinalProspectusuponsubmission.
29.4Checksinformationofofferingperiodandother
materialinformation.
29.5Computesadjustmentfee,ifnecessary
29.6Informsissuerofnetfee.
29.7Iffinalprospectusiscomplete,GOTOSTEP30.
29.8Iffinalprospectusisincomplete.
29.8.1Notifies
registrant.
29.8.2Oncecomplete,GOTOSTEP30.
Specialist/
LegalCounsel
1day
-
8/13/2019 Citizens Charter -
63/132
63
PROCESSINGOFAPPLICATION
REGISTRATION
OF
SECURITIES
STEP PROCEDURE APPLICANT/
SERVICE
PROVIDER
DURATIONOF
ACTIVITY
FEES FORM
30 PreparesCertificateofPermittoSellandOrderof
Registration.
30.1PrintsthreecopiesofCertificateofPermittoSelland
OrderofRegistration.
30.2Initialsoncopiesexceptoriginal.
30.3ForwardstoAssistantDirectorandDirectorforreview
andsignature.
30.4Notifies
issuer
and
PSE
if
listing
is
intended
and
advisesthattheregistrationiseffectiveandordermay
bepickedupfrom releasingunitattheCFD.
Specialist/
LegalCounsel
1day
ENDOFTRANSACTION
-
8/13/2019 Citizens Charter -
64/132
64
PROCESSINGOFAPPLICATION
REGISTRATION
AS
AN
EXCHANGE/EXCHANGE
SRO;
CLEARINGAGENCIES/CLEARINGAGENCYSRO
ScheduleofAvailabilityofService:
8:00AM5:00PMonweekdayswithoutnoonbreakattheMarketRegulationDepartment
NOTE: Thisapplicationprocedureisapplicablefortheregistrationofthefollowing:
A. Exchange/ExchangeSRO
B. ClearingAgency/Clearing
Agency
SRO
WhoMayAvailoftheService:
A. AsanExchange/ExchangeSRO
AnyStockCorporation,Provided;that:
1. Nopersonmaybeneficiallyownorcontrol,directlyorindirectly,morethanfivepercent(5%)ofthevotingrightsoftheExchange.
2. Noindustryorbusinessgroupmaybeneficiallyownorcontrol,directlyorindirectly,morethantwentypercent(20%)ofthevotingrightsof
theExchange.
B. AsaClearingAgency/ClearingAgencySRO
AnyentityasmaybeallowedbytheCommission.
WhatAretheRequirements;
A. ForExchange/Exchange SRO
1. AlldocumentsenumeratedinSECForm33/33SRO/33A;
2.
Anyadditional
document
that
the
Commission
may
require.
-
8/13/2019 Citizens Charter -
65/132
65
PROCESSINGOFAPPLICATION
REGISTRATIONASANEXCHANGE/EXCHANGESRO;
CLEARINGAGENCIES/CLEARINGAGENCYSRO
B. ForClearingAgency/ClearingAgencySRO
1. AlldocumentsenumeratedinSECForm42CA/42SRO/42AMD;
2. AnyadditionaldocumentthattheCommissionmayrequire.
Duration:3andmonths
HowtoAvailoftheService:
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
1 Requestforthenecessary
applicationform
Giveclientthenecessary
applicationformand
additionalinstructions
Within30minutes MRD
Specialist
A. Foran
Exchange/ExchangeSRO
andAmendmentsthereto:
SECForm33/33
SRO/33A
B. Fora Clearing
Agency/
ClearingAgency
SRO
and
Amendmentsthereto:
SECForm42CA/42
SRO
/42AMD
PROCESSING OF APPLICATION
-
8/13/2019 Citizens Charter -
66/132
66
PROCESSINGOFAPPLICATION
REGISTRATIONASANEXCHANGE/EXCHANGESRO;
CLEARINGAGENCIES/CLEARINGAGENCYSRO
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
2 Filingofapplicationand
supportingdocuments
to
MRD
forpreprocessingbytheMRD
staff. Followupontheresultof
thepreprocessingmadeonthe
givenperiod.
Preprocessdocuments
receivedto
determine
its
completeness.Ifnot
complete,advisethe
applicanttocompletethe
documents.Ifdocumentsare
complete,gotostep3.
Withinaweek MRDSpecialist/
SecuritiesCounsel
3 Wait forfeedbackfromthe
MRDstaffifapplicationisokfor
payment
PreparationofPayment
AssessmentForm(PAF)and
adviseclienttopaythe
prescribedfee
at
the
Cashier
Within30minutes Specialist
4 Paymentoftheassessedfeeto
thecashier
Acceptpayment Within30minutes Cashier P50,500.00
includingLegal
ResearchFee
Payment
Assessment
Form(PAF)
5 Submitapplication, supporting
documentsandproofof
paymenttotheCRRD
Receiptofapplication,
supportingdocumentsand
proofofpaymentas
submitted
by
the
applicant
Within30minutes CRRD
6 Receiptandassignmentof
theapplicationwith
supportingdocumentstothe
MRDSpecialist/Securities
Counsel
Within30minutes MRDDirector/
Asst.Director
PROCESSING OF APPLICATION
-
8/13/2019 Citizens Charter -
67/132
67
PROCESSINGOFAPPLICATION
REGISTRATIONASANEXCHANGE/EXCHANGESRO;
CLEARINGAGENCIES/CLEARINGAGENCYSRO
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
7 WaitforfeedbackfromtheMRD
staffonthestatusofthe
application.
Reviewandevaluationof
applicationandsupporting
documents.Ifthedocumentsaredeficient,
advisetheapplicantto
correctdeficiencies. Ifthe
documentsarecompliant,
preparerecommendation
Within90days MRDSpecialist/
SecuritiesCounsel
Reviewrecommendation
andforwardtotheDirector
forfinal
comment
Withinaweek MRDEDAsst.
Director
Presenttheapplicationwith
thefinalrecommendation
totheCommissionEnBanc
forapproval.
Within2days MRDDirector
ENDOFTRANSACTION
MONITORING OF FOUNDATIONS
-
8/13/2019 Citizens Charter -
68/132
68
MONITORINGOFFOUNDATIONS
ScheduleofAvailabilityofService:
8:00AM5:00PMwithoutnoonbreak
WhoMayAvailoftheService:
Requestingparty
What
Are
The
Requirements:
1. OriginalandamendedArticleofIncorporationandByLaws
2. GeneralInformationSheet
3. LatestFinancialStatements
4. MembershipBook
5. CertificationandSwornStatementsrequiredbySECMCNo.8,Seriesof2006
Duration:2hours
Howto
Avail
of
the
Service:
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
1
Registerwiththeguard(lobby)and
waittobecalled
Give client Request Slip for
Monitoring
5minutes GuardonDuty none RequestSlipfor
Monitoring
MONITORING OF FOUNDATIONS
-
8/13/2019 Citizens Charter -
69/132
69
MONITORINGOFFOUNDATIONS
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
2 AccomplishRequestSlipfor
MonitoringandsubmittoISD
DocumentIndexing 5minutes
Inspection&
SurveillanceDivision
(ISD)Staff
none
3
RequestSlipwithDocument
Indexisassignedtotechnical
staffforevaluationand
assessment
5minutes ISDAssistantDirector none
4
Submissionoftherequired
documents
Evaluationoftherequired
documentsvisvisDocument
Index
30minutes ISDStaff none
5Submit
any
lacking
document(s)
toCentralReceivingUnitorto
EPD
5minutes CentralReceivingUnit
orEPDStaff
none
6
Assessment/computationof
fines/penalties 20minutes ISDStaff none
7
Ifsubjecttopenalty,Payment
AssessmentFormisissuedto
theclient
5minutes ISDStaff
Payment
AssessmentForm
MONITORING OF FOUNDATIONS
-
8/13/2019 Citizens Charter -
70/132
70
MONITORINGOFFOUNDATIONS
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
8 Paymenttocashier Cashier
Amountof
fines/
penalties
9 ShowPaymentAssessmentForm
andproofofpaymenttoISD
Uponpayment(orifnotsubject
tofine/penalty),Monitoring
Sheet/Confirmationof
Paymentisissued
15minutes ISDStaff MonitoringSheet/
Confirmationof
Payment
10 Preparationandreleaseof
ConfirmationofPaymentOrder
30minutes ISDStaff Confirmationof
PaymentOrder
ENDOFTRANSACTION
RECEIPTANDFILINGOFCOMPLAINT
-
8/13/2019 Citizens Charter -
71/132
71
ScheduleofAvailabilityofService:
8:00AM5:00PMwithoutnoonbreak
WhoMayAvailoftheService:
Public(investors,members,stockholders,officers,NGOs etc.)
WhatAreTheRequirements:
1. VerifiedComplaint
Affidavit
with
Certification
on
Non
Forum
Shopping
2. Supportingdocuments,evidences
3. FilingfeeP500
HowtoAvailoftheService:
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
1
Register with the guard (lobby)
andwaittobecalled
Conference/meeting with the
Client
1hourordependson
thesubjectofthe
Complaint
OfficeroftheDay none none
2
Assessment of the verbal
complaint to determine
whether the Commission has
jurisdiction
and
if
withoutjurisdiction, recommends
appropriateaction
RECEIPTANDFILINGOFCOMPLAINT
-
8/13/2019 Citizens Charter -
72/132
72
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
3 IftheCommissionhas
jurisdiction,theclientisasked
toprepareandsubmitaverified
complaintwithCertificationon
NonforumShoppingandother
supportingdocuments
OfficeroftheDay none none
4 Submissionofaverifiedcomplaint
withCertificationonNonforum
Shoppingandothersupporting
documentstotheOfficeofthe
Director
Officeofthe
DirectorsStaff
none Verifiedcomplaint
w/Certificationon
Nonforum
Shopping
5 Assessment of the verified
complaint
if
it
satisfies
the
formalrequisites
15minutes OfficeroftheDay
6 If the verified complaint is
acceptable, Payment
Assessment Form for the filing
feeisissued
5minutes Officeofthe
DirectorsStaff
Payment
AssessmentForm
7 ProceedtotheCashier Cashier P500
8 Upon payment, go back to the
Office
of
the
Director,
presentproof of paymentand submit the
receiving copy of the Verified
Complaint
10minutes Officeofthe
DirectorsStaff
ENDOFTRANSACTION
PUBLICASSISTANCESERVICES
-
8/13/2019 Citizens Charter -
73/132
73
ScheduleofAvailabilityofService:
8:00AM4:00PMwithoutnoonbreak
MondaytoFriday
WhoMayAvailoftheService:
Walkinpublicclients/customers
WhatAre
the
Requirements:
1. FullyaccomplishedPARUInquirySheet/Form
2. PublicAssistanceandReferenceUnit(PARU)ActionReferralandReturnSlip
Duration: 5minutes
HowtoAvailoftheService:
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
1 Clientapproachesthe counter GiveclientPARUInquiry
Sheet/Form
30seconds Complaints
Specialist
PARUInquiry
Sheet/Form
2 FilloutthePARUInquiry
Sheet/Form,submitsaid
accomplishedform
to
the
counterandwaitforhisnameto
becalled
Callpriorityclientname 1minute Complaints
Specialist
PUBLICASSISTANCESERVICES
-
8/13/2019 Citizens Charter -
74/132
74
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
3 Approachthecounterwhen
nameiscalled, handinthe
PARUformwiththe
query/question/inquiryand
waitfor
the
assigned
staffs
response/explanation
ReadthePARUformand
respondtothe
query/question/inquiryas
written/indicated
4minutes Complaints
Specialist
Ifquery/inquiryneedsfurther
discussionandclarification,
givethePARUActionReferral
Slipandrefertheclienttothe
staffinchargeofthe
appropriate
department/office,and
requesttheclienttoreturn
thefullyfilledupAction
ReferralSlipbyconcernedSEC
staff.
PARUAction
Referraland
ReturnSlip
ENDOFTRANSACTION
INFORMATIONANDDATAREQUEST
-
8/13/2019 Citizens Charter -
75/132
75
ScheduleofAvailabilityofService:
8:00AM5:00PM(withoutnoonbreak)
MondaytoFriday
WhoMayAvailoftheService:
Walk
in
public
clients/customers
WhatAretheRequirements:
FullyaccomplishedDataRequestForm
Duration: 30minutes
HowtoAvailoftheService
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
1 RegisterwiththeGuardatERID
andapproachthecounter
GiveclienttheDataRequest
Form
2minutes GuardonDuty
ExecutiveAssistant
DataRequest
Form
2 FillouttheDataRequestForm,
submitsaidaccomplishedform
tothe
EA
and
wait
for
his
name
tobecalled
Callpriorityclientname,
discussthedatarequested
withthe
client
and
issue
PaymentAssessmentFormfor
theminimumfee
20minutes SupportClericalI Payment
AssessmentForm
(PAF)
INFORMATIONANDDATAREQUEST
-
8/13/2019 Citizens Charter -
76/132
76
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
3 ProceedtotheCashier Processpaymentandissue
O.R.
Cashier P220.00
ordinary
P5,200.00
specialinitial
feedeposit
4 GobacktoERIDand present
theO.R.toSupportClerk
Indicatethepickupdatefor
requesteddataonthe
detachedslipoftheData
RequestForm
3minutes ExecutiveAssistant
5 Presentthedetachedslipofthe
DataRequestformtoEA
GivetherequesteddatainCD
formattotheclient
5minutes ExecutiveAssistant
Ifadditionalpaymentin
excessoftheinitialfee
depositwas
assessed,
issue
anotherPAF
ENDOFTRANSACTION
INVESTORCOMPLAINTSSYSTEM
-
8/13/2019 Citizens Charter -
77/132
77
ScheduleofAvailabilityofService:
8:00AM5:00PMwithoutnoonbreak
MondaytoFriday
WhoMayAvailoftheService:
Walkinpublicclients/customers
WhatAretheRequirements:
FullyaccomplishedInvestorComplaintForm
Duration: 25minutes
HowtoAvailoftheService
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
1 Clientapproachesthe PARU
counter
GiveclientPARUInvestor
ComplaintForm
1minute Complaints
Specialist
PARUInvestor
Complaint
Form
2 FilloutthePARUInvestor
ComplaintForm,submitsaid
accomplishedformtothe
counterandwaitforhisnameto
becalled
Callpriorityclientname 4minutes Complaints
Specialist
INVESTORCOMPLAINTSSYSTEM
-
8/13/2019 Citizens Charter -
78/132
78
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
3 Approachthecounterwhen
nameiscalled,handinthePARU
Formwiththecomplaintstated
thereinandwaitforthe
instructions
of
the
assigned
PARUstaff.
Readtheclientaccomplished
PARUFormanddiscussthe
natureofcomplaintwiththe
client
20minutes Complaints
Specialist
Ifthe
complaint
needs
further
researchandclarification,
requesttheclienttocome
backtothePARUcounterona
datespecifiedforthe
appropriate
feedback/response
ENDOFTRANSACTION
PURCHASEOFPINMAILER
-
8/13/2019 Citizens Charter -
79/132
79
ScheduleofAvailabilityofService:
8:00AMto5:00PMwithoutnoonbreak
MondaytoFriday
WhoMayAvailoftheService:
Walkinpublicclients/customers
WhatAretheRequirements:
1. Fully accomplished Purchase Order Slip2. Payment
Duration: 30minutes
Howto
Avail
of
the
Service:
Step Applicant/Client ServiceProvider DurationofActivity
(UnderNormal
Circumstances)
PersonInCharge Fees Form
1 Getpriorityservicenumber 1minute Guardonduty
(lobby)
2 WaittobecalledbytheCashier Nodefinitetime
dependingonthevolumeof
transaction(s)that
day
PURCHASEOFPINMAILER
-
8/13/2019 Citizens Charter -
80/132
80
Step Applicant/Client ServiceProvider DurationofActivity
(UnderNormal
Circumstances)
PersonInCharge Fees Form
3 PaytotheCashier Processpayment
andissueO.R.
togetherwiththe
PINMailer
15minutes SECCashier
ENDOFTRANSACTION
PURCHASEOFSERVICESTAMPS
-
8/13/2019 Citizens Charter -
81/132
81
ScheduleofAvailabilityofService:
8:00AMto5:00PMwithoutnoonbreak
MondaytoFriday
WhoMayAvailoftheService:
Walkinpublicclients/customers
WhatAretheRequirements:
Payment
Duration: 5minutes
HowtoAvailoftheService:
Step Applicant/Client ServiceProvider DurationofActivity
(UnderNormal
Circumstances)
PersonInCharge Fees Form
1 PaydirectlytotheCashier
withoutaneedofpriorityservice
number
Processpayment
andissueService
Stamp
5minutes SECCashier P40.00per
ServiceStamp
ENDOFTRANSACTION
PAYMENTOFFEESFORREGISTRATIONTRANSACTION
-
8/13/2019 Citizens Charter -
82/132
82
ScheduleofAvailabilityofService:
8:00AMto5:00PMwithoutnoonbreak
MondaytoFriday
WhoMayAvailoftheService:
Filer(s)orcompanyRepresentative(s)
WhatAretheRequirements:
1. Registration Notice2. Payment Assessment Form (PAF)3. Registration Documents4. Payment
Duration: 30minutes
HowtoAvailoftheService:
Step Applicant/Client ServiceProvider DurationofActivity
(UnderNormal
Circumstances)
PersonInCharge Fees Form
1 Getpriorityservicenumber 1minute Guardonduty
(lobby)
2 WaittobecalledbytheCahier Nodefinitetime
dependingonthe
volumeof
transaction(s)thatday
PAYMENTOFFEESFORREGISTRATIONTRANSACTION
-
8/13/2019 Citizens Charter -
83/132
83
Step Applicant/Client ServiceProvider DurationofActivity
(UnderNormal
Circumstances)
PersonInCharge Fees Form
3 PaytotheCashier Processpayment
byencodingthe
PAFnumberwith
SECiReport
Cashiering
Module.
Ifinorder,issue
O.R.together
withthemachine
validatedPAF,
Registration
Noticeand
RegistrationDocuments
SECCashier
4 Gobacktotheconcerned
operatingdepartment
ENDOFTRANSACTION
PAYMENTOFFEESFORNONREGISTRATIONTRANSACTION
-
8/13/2019 Citizens Charter -
84/132
84
ScheduleofAvailabilityofService:
8:00AMto5:00PMwithoutnoonbreak
MondaytoFriday
WhoMayAvailoftheService:
Filer(s)orcompanyRepresentative(s)
WhatAretheRequirements:
1. Payment Assessment Form (PAF)2. Registration Documents3. Payment
Duration: 30minutes
HowtoAvailoftheService
Step Applicant/Client ServiceProvider DurationofActivity
(UnderNormal
Circumstances)
PersonInCharge Fees Form
1 Getpriorityservicenumber 1minute Guardonduty
(lobby)
2 WaittobecalledbytheCahier Nodefinitetime
dependingon
the
volumeof
transaction(s)that
day
PAYMENTOFFEESFORNONREGISTRATIONTRANSACTION
-
8/13/2019 Citizens Charter -
85/132
85
Step Applicant/Client ServiceProvider DurationofActivity
(UnderNormal
Circumstances)
PersonInCharge Fees Form
3 PaytotheCashier Processpayment
byencodingthe
PAFnumberwith
SECiReport
Cashiering
Module.
Ifinorder,issue
O.R.together
withthemachine
validatedPAFand
Registration
Documents
SECCashier
4
Goback
to
the
concerned
operatingdepartment
ENDOFTRANSACTION
RECEIVINGOFDOCUMENTS
-
8/13/2019 Citizens Charter -
86/132
86
ScheduleofAvailabilityofService:
MondaytoFriday,8:00amto5:00pm(withoutnoonbreak)
WhoMayAvailoftheService:
GeneralPublic
WhataretheRequirements:
Conformswith
the
physical
filing
criteria
Duration:10minutes
HowtoAvailoftheService:
Step
Applicant/Client
ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)Person
in
Charge
Fees
Form
1 Getaqueuenumberthenwait 1.Calltheclientonqueue,
submitreports
1minute
ReceivingOfficer None None
2.ReceivingOfficerchecks
completenessofdocuments
3minutes
3.
Receiving
Officer
receives/submitsthedocument
intotheISubmitModule
3
minutes
RECEIVINGOFDOCUMENTS
-
8/13/2019 Citizens Charter -
87/132
87
Step Applicant/Client ServiceProvider
DurationofActivity
(UnderNormal
Circumstances)
PersoninCharge Fees Form
4.ReceivingOfficerretainstwo
copies&returnsthirdcopy
alongwithanacknowledgment
pageto
client
3minutes ReceivingOfficer None None
ENDOFTRANSACTION
RETRIEVALOFDOCUMENTS
-
8/13/2019 Citizens Charter -
88/132
88
ScheduleofAvailabilityofService:
MondaytoFriday,8:00amto5:00pm(withoutnoonbreak)
WhoMayAvailoftheService:
GeneralPublic
WhataretheRequirements:
1) FullyaccomplishedClearanceForm(PRUForm9705)
2) FullyaccomplishedRequestForm(PRUForm9702and/orPRUForm9703)
3) PaymentAssessmentForm(PAF)
Duration: 45minutes
HowtoAvailoftheService:
Step Applicant/Client ServiceProvider DurationofActivity
(UnderNormal
Circumstances)
PersonInCharge Fees Form
1 a)FilloutClearanceForm;
b)SubmittoInformation
Counterforverification
a)StampstimeIN
andgivesClearance
Formtoclient;
b)Verifiesrequest;
2minutes&30
seconds
a)Guardonduty;
b)Information
CounterPersonnel
PRUForm9705
2 FilloutRequestFormand
submitto
Paper
/Film
Counterpersonnel;waitfor
numbertobecalled
Callspriorityservice
number
710minutes SectionCounter
Personnel
PRUForm9702
PRUForm
97
03
RETRIEVALOFDOCUMENTS
-
8/13/2019 Citizens Charter -
89/132
89
Step Applicant/Client ServiceProvider DurationofActivity
(UnderNormal
Circumstances)
PersonInCharge Fees Form
3 Presentsrequestformwith
top related