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Benefits of moving from GoodControl to BlackBerry UEM
2018-12-10Z
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Contents
Benefits of upgrading from Good Control to BlackBerry UEM............................ 4Support for more policies for operating systems............................................................................................... 4Better app management........................................................................................................................................ 5More container types............................................................................................................................................. 5Improved administration and provisioning...........................................................................................................6Advanced connectivity and networking................................................................................................................7Expanded compliance and integrity checking..................................................................................................... 8Additional email, content, location, and certificate features.............................................................................. 9Access to BlackBerry Web Services APIs..........................................................................................................10
FAQs............................................................................................................... 11BlackBerry UEM Client......................................................................................................................................... 11Good Control to BlackBerry UEM upgrade.........................................................................................................12BlackBerry UEM app management..................................................................................................................... 13BlackBerry UEM BYOD......................................................................................................................................... 14BlackBerry UEM and mobile device management............................................................................................ 15BlackBerry UEM and the Good Control APIs..................................................................................................... 15BlackBerry UEM and AppCentral.........................................................................................................................15Moving from Good for Enterprise to BlackBerry UEM...................................................................................... 16
Glossary.......................................................................................................... 18
Legal notice.................................................................................................... 19
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Benefits of upgrading from Good Control to BlackBerryUEMWhen you upgrade from Good Control to BlackBerry UEM, you not only get to use the great feature set that GoodControl provides but you also get to take advantage of an enhanced feature set such as:
• Support for more policies for operating systems• Better app management• More container types• Improved administration and provisioning• Advanced connectivity and networking• Expanded compliance and integrity checking• Additional email, content, location, and certificate features• Access to BlackBerry Web Services APIs
Support for more policies for operating systems
Feature Good Control support BlackBerry UEM support BlackBerry UEMadvanced capability
iOS MDM and MAM Yes Yes BlackBerry UEM alsosupports iOS 10 policies
Android MDM and MAM Yes Yes BlackBerry UEM alsosupports Android 6
MDM and MAM forAndroid devices that usea work profile
No Yes
Samsung KNOX MDM Yes Yes BlackBerry UEM supportsall Good Control policiesand additional policiessuch as encryptionenforcement, firmwarerecovery
Samsung KNOXWorkspace
No Yes
Windows 10 MDM Yes Yes
macOS MDM No Yes
BlackBerry 10 MDM andMAM
No Yes
| Benefits of upgrading from Good Control to BlackBerry UEM | 4
Better app management
Feature Good Control support BlackBerry UEM support BlackBerry UEMadvanced capability
Enterprise app store Yes Yes Single app store forBlackBerry Dynamics,public, and custom apps
Custom categories No Yes
Reviews and ratings No Yes
Google Play (Androiddevices that use a workprofile)
No Yes Including appdeployment to a specificuser or device
Windows 10 MAM No Yes
BlackBerry DynamicsLauncher
Yes Yes
Restricted and allowedapp lists
Yes Yes
Apple VPP No Yes
AppConfig communitysupport
No Yes
App management withno MDM profile
Yes Yes
More container types
Feature Good Control support BlackBerry UEM support BlackBerry UEMadvanced capability
BlackBerry Dynamics Yes Yes
Android devices that usea work profile
No Yes
Samsung KNOXWorkspace
No Yes
| Benefits of upgrading from Good Control to BlackBerry UEM | 5
Feature Good Control support BlackBerry UEM support BlackBerry UEMadvanced capability
Deployment ofBlackBerry Dynamicsapps into native Androidcontainers (Androiddevices that use a workprofile, KNOX)
No Yes
Windows 10 WindowsInformation Protection
No Yes
iOS: Secure emailand PIM in nativeiOS apps and nativecontainerization
No Yes Encryption, Applemanaged open-in,managed email and webdomains
BlackBerry Balance No Yes
Improved administration and provisioning
Feature Good Control support BlackBerry UEM support BlackBerry UEMadvanced capability
Support of multipleownership models
No Yes BYOD, COPE, COBO
App-lock mode Yes Yes iOS, KNOX
Role-basedadministration
Yes Yes Custom administratorroles with detailedsettings
User and device groupmanagement
Yes Yes More granular controlsand flexibility
Integration andsynchronization withMicrosoft ActiveDirectory
Yes Yes You can pull individualusers or groups of usersfrom Active Directoryand define any applicablepolicies and profiles inadvance. BlackBerryUEM provides multi-forest/domain supportfor Microsoft ActiveDirectory integration
| Benefits of upgrading from Good Control to BlackBerry UEM | 6
Feature Good Control support BlackBerry UEM support BlackBerry UEMadvanced capability
Support for Apple DEP Yes Yes Comprehensive controlsand configuration,such as: ability to editApple DEP profile, moreDevice /SupervisedMode settings.
Support for AppleConfigurator
Yes Yes
Support for KNOX MobileEnrollment
No Yes
Autodiscovery service foremail and simple passenrollment
Yes Yes Simplified enrollmentwith no need for a 15-digit activation key
ActiveSync Gatekeepingfor BlackBerry Work
No Yes
Activation type specificpasswords
No Yes
Self-service Yes Yes Managing capabilitiesthat display for users
Advanced connectivity and networking
Feature Good Control support BlackBerry UEM support BlackBerry UEMadvanced capability
VPN profiles Yes Yes Supported in both GoodControl and BlackBerryUEM: iOS and Android.
Supported in BlackBerryUEM only: macOS,Samsung KNOX,Windows, BlackBerry 10.
Per-app VPN No Yes iOS 9 and later, andAndroid devices that usea work profile
| Benefits of upgrading from Good Control to BlackBerry UEM | 7
Feature Good Control support BlackBerry UEM support BlackBerry UEMadvanced capability
BlackBerry SecureGateway – corporateemail in native iOS client
No Yes iOS 9 and later
Secure connectivity –seamless access behindthe firewall without VPN
Yes Yes iOS and later (devicewide and per-app), KNOX,Android devices that usea work profile (devicewide and per-app),BlackBerry 10
Wi-Fi profiles Yes Yes Supported in both GoodControl and BlackBerryUEM: iOS 9 and later,Android
Supported in BlackBerryUEM only: macOS,Windows, BlackBerry 10
Network usage profiles(for iOS)
No Yes
Expanded compliance and integrity checking
Feature Good Control support BlackBerry UEM support BlackBerry UEMadvanced capability
Compliance check forjailbroken or rooteddevice
Yes Yes
Compliance check ofrestricted apps installedor required apps notinstalled
Yes Yes
Compliance checkof minimum requiredversion of OS
Yes Yes
Compliance checkbased on the last timethe device contactedBlackBerry UEM
Yes Yes
| Benefits of upgrading from Good Control to BlackBerry UEM | 8
Feature Good Control support BlackBerry UEM support BlackBerry UEMadvanced capability
Attestation (deviceintegrity check) bySamsung KNOXattestation server
Yes Yes
Restricted apps Yes Yes
Additional email, content, location, and certificate features
Feature Good Control support BlackBerry UEM support BlackBerry UEMadvanced capability
Email profiles Yes Yes Supported in both GoodControl and BlackBerryUEM: iOS, Android,Windows
Supported in BlackBerryUEM only: macOS,BlackBerry 10
Support for MicrosoftActiveSync and IBMNotes Traveler
Wi-Fi profiles Yes Yes Supported in both GoodControl and BlackBerryUEM: iOS, Android
Supported in BlackBerryUEM only: macOS,Windows, BlackBerry 10
Webclips Yes Yes BlackBerry UEM supportsiOS 9 and later andmacOS
Good Control supportsiOS and Windows
Web Content Filter foriOS
No Yes
| Benefits of upgrading from Good Control to BlackBerry UEM | 9
Feature Good Control support BlackBerry UEM support BlackBerry UEMadvanced capability
Location Servicesfor iOS, Android, andWindows with trackingfrequency control
No Yes
Access to BlackBerry Web Services APIs As BlackBerry UEM and Good Control merge into one unified UEM server, underlying architecture changes willimpact a subset of the existing Good APIs.
Good Dynamics customers who were using GC, CAP or Good Dynamics MDM APIs may be impacted becausea subset of these APIs are changing in BlackBerry UEM. For more information about the API changes,see the BlackBerry developer network.
Feature Good Control support BlackBerry UEM support
BlackBerry Web Services APIs No Yes
Good Control APIs Yes No
Catalog Application Protocol APIs Yes No
Good Dynamics MDM APIs Yes No
Good Dynamics SDK Yes Yes
BlackBerry UEM REST APIs No Yes
| Benefits of upgrading from Good Control to BlackBerry UEM | 10
FAQsRefer to the following topics to learn more about what happens when you upgrade from Good Control toBlackBerry UEM.
• BlackBerry UEM Client• Good Control to BlackBerry UEM upgrade• BlackBerry UEM mobile application management and the app stores• BlackBerry UEM and BYOD• BlackBerry UEM and mobile device management• BlackBerry UEM and the Good Control APIs• BlackBerry UEM and AppCentral• Moving from Good for Enterprise to BlackBerry UEM
BlackBerry UEM ClientDo you have a question about the BlackBerry UEM Client? The information here can help you find answers.
Note: "User privacy" refers to devices that have no MDM profile. It is sometimes referred to as BYOD.
Questions Answer
Is the BlackBerry UEMClient required to activateand manage BlackBerryDynamics devices that areactivated with user privacy?
No, for devices that don't need MDM, users can activate BlackBerryDynamics apps on BlackBerry UEM using access keys.
You can generate and send access keys automatically as part ofonboarding, or at any time in the BlackBerry UEM console. Users can alsogenerate access keys in BlackBerry UEM Self-Service.
What does the BlackBerry UEMClient provide for devices thatare activated with user privacy?
You don't need to use the BlackBerry UEM Client to activate deviceswith user privacy, but if you do you can take advantage of the followingfeatures:
• A consistent, streamlined activation experience. Users need only theiremail address and an activation password. No access key is required.
• No access key is required to activate BlackBerry Dynamics apps.• iOS device users can access the work app catalog from a browser link
in the BlackBerry UEM Client.• Android device users can access the work app catalog in
the BlackBerry UEM Client.• You can locate devices (if location services is configured). Users
must agree before the location of a device can be displayed in themanagement console or in BlackBerry UEM Self-Service.
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Questions Answer
Is the BlackBerry UEMClient required on devices withan MDM profile and BlackBerryDynamics apps?
Yes, users must install the BlackBerry UEM Client to activate their deviceswith MDM.
The exception is for iOS devices that are activated using AppleConfigurator 2 or with Apple's Device Enrollment Program. In this caseusers need only their email address and an activation password. Noaccess key is required to activate BlackBerry Dynamics apps. You canconfigure the work app catalog to open in BlackBerry Access usingthe BlackBerry Dynamics Launcher. For more information, see Add thework app catalog to the BlackBerry Dynamics Launcher.
What does the BlackBerryUEM Client provide for devicesactivated with MDM?
The BlackBerry UEM Client provides the following features:
• A consistent, streamlined activation experience. Users need only theiremail address and an activation password.
• No access key is required to activate BlackBerry Dynamics apps.• For iOS devices, a customizable icon is provided on the home screen to
access work apps.• For Android devices, users can access the work app catalog in
the BlackBerry UEM Client.• You can locate devices (if location services is configured). Users
must agree before the location of a device can be displayed in themanagement console or in BlackBerry UEM Self-Service.
• The BlackBerry UEM Client displays the controls, profiles, and policiesthat are assigned to the user.
Do users need to makethe BlackBerry UEM Client theauthentication delegate?
BlackBerry recommends that you configure the most commonly usedapp to be the primary authentication delegate. For many users thisis BlackBerry Work app. For more information, see Create a BlackBerryDynamics profile.
Good Control to BlackBerry UEM upgradeDo you have a question about the Good Control to BlackBerry UEM upgrade? The information here can help youfind answers.
Questions Answers
What are the upgradepaths from Good Controlto BlackBerry UEM?
If you have Good Control version 4.0 and later and Good Proxy version 4.0 andlater, you must first upgrade all instances to BlackBerry UEM version 12.7 or12.8 and synchronize the environment before you can upgrade to BlackBerryUEM version 12.9.
If you have an earlier version of Good Control or Good Proxy, you must firstupgrade it to Good Control or Good Proxy version 4.0 or later, then upgrade toBlackBerry UEM 12.7 or 12.8 and synchronize the environment before you canupgrade to BlackBerry UEM version 12.9.
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Questions Answers
Does BlackBerry UEM havetwo databases?
No. During the upgrade to BlackBerry UEM version 12.9, data from the GoodControl database is merged into the BlackBerry UEM database, and only theBlackBerry UEM database is used from that point forward.
Can Good Dynamicsenabled users be movedbetween BlackBerry UEMdomains?
No. You cannot move Good Dynamics enabled users between BlackBerry UEMdomains.
A BlackBerry UEM domain consists of a BlackBerry UEM database and anyBlackBerry UEM components that are associated with it.
Is there a migration tool orutility for migrating users,policies, and configurationinformation from GoodControl to BlackBerryUEM?
Yes. You can use the BlackBerry UEM management console to migrate users,devices, groups, and other data from a Good Control (standalone) server. Tomove data from Good Control to BlackBerry UEM, the source Good Controlserver must be at version 5.0 and must not be integrated with BES12 orBlackBerry UEM in any way. For more information, refer to the BlackBerry UEMConfiguration content.
Can multiple Good Controlclusters be upgraded andconsolidated into a singleBlackBerry UEM domain?
No. You must upgrade each Good Control cluster to its own BlackBerry UEMdomain.
Note: If you want to combine multiple Good Control clusters, you can upgradeone to BlackBerry UEM and then migrate users, devices, groups, and other datafrom the remaining Good Control (standalone) clusters.
BlackBerry UEM app managementDo you have a question about app management in BlackBerry UEM? The information here can help you findanswers.
Questions Answers
Are apps in GoodControl synchronized to BlackBerryUEM during the upgrade?
BlackBerry Dynamics apps that are entitled to your organizationare automatically added to BlackBerry UEM when you performthe synchronization between Good Control and BlackBerry UEM.However, for custom BlackBerry Dynamics apps, the entitlements aresynchronized but you must re-upload the source files to BlackBerryUEM. Non BlackBerry Dynamics apps are not synchronized and mustbe added to BlackBerry UEM. For more information on managing appsin BlackBerry UEM, see Apps.
When you upgrade from GoodControl to BlackBerry UEM, canthe work app catalog be accesseddirectly from the BlackBerryDynamics Launcher?
In BlackBerry UEM, you can configure the work app catalog so it can beaccessed directly from the BlackBerry Dynamics Launcher. For moreinformation, see Add the work app catalog to the BlackBerry DynamicsLauncher.
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Questions Answers
Will the work app catalogautomatically replace the GoodAppStore if the work app catalogis configured to be accessed fromthe BlackBerry Dynamics Launcher?
If the Good AppStore is configured for access from the GoodLauncher before you upgrade to BlackBerry UEM, this configurationwill persist after you upgrade, and no changes to the GoodAppStore configuration occur when you upgrade to BlackBerry UEM.
Both the work app catalog and Good AppStore can be configured tobe available in the BlackBerry Dynamics Launcher independently. Youcan also manually remove the Good AppStore from the BlackBerryDynamics Launcher after you upgrade. For more information, see Addthe work app catalog to the BlackBerry Dynamics Launcher.
What app should be used as theprimary authentication delegatewhen managing BlackBerryDynamics using BlackBerry UEM?
BlackBerry recommends that you configure the most commonly usedapp to be the primary authentication delegate. For many customers,this is the BlackBerry Work app. For more information, see Create aBlackBerry Dynamics profile.
Can the work app catalog bepublished to users outside myorganization?
Yes. You can add local users toBlackBerry UEM that are not added toa company directory. These users can then activate with BlackBerryUEM (for example, in User Privacy mode) and gain access to the workapp catalog. For more information, see Create a user account.
Can I manage BlackBerryDynamics apps on SamsungKNOX and Android devices that usea work profile?
Yes. You can manageBlackBerry Dynamics apps on SamsungKNOX and Android devices that use a work profile in the same waythat you would manage other work apps on these devices. For moreinformation on managing apps in BlackBerry UEM, see Apps.
Is BlackBerry Dynamics appentitlement at the version levelin BlackBerry UEM like it wasin Good Control?
No. After the synchronization is complete, if any app version wasentitled to a user, regardless if one version was denied, then the app isentitled at the app level in BlackBerry UEM.
BlackBerry UEM BYODDo you have a question about BYOD and BlackBerry UEM? The information here can help you find answers.
Questions Answers
When upgrading from Good Controlto BlackBerry UEM, do BlackBerryDynamics users in BYOD mode (noMDM controls) need to re-enroll?
No, BYOD users are not required to re-enroll when they upgradefrom Good Control to BlackBerry UEM. After you upgradeGood Control to BlackBerry UEM and perform the productsynchronization, you can mange all BlackBerry Dynamics users inthe BlackBerry UEM console.
Are the Good Control settingsautomatically synchronized toBlackBerry UEM as part of the upgrade?
Yes, all profile, policy, and compliance settings in Good Control arekept when you upgrade to BlackBerry UEM.
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BlackBerry UEM and mobile device managementDo you have a question about mobile device management and BlackBerry UEM? The information here can helpyou find answers.
Questions Answers
For MDM users, is an MDM re-enrollment required when youupgrade from Good Control toBlackBerry UEM?
Yes, you have to unenroll from Good Control MDM and re-enroll withBlackBerry UEM as part of the upgrade from Good Control MDM toBlackBerry UEM MDM. Either the user or the administrator can initiatethe BlackBerry Control MDM unenrollment.
Are the Good Control MDM settingsautomatically synchronized toBlackBerry UEM as part of theupgrade?
No, the MDM settings must be configured in BlackBerry UEM.
What happens to Good Controlusers and devices that are MDM-enrolled after you upgrade toBlackBerry UEM?
BlackBerry recommends that you enroll any MDM managed deviceswith BlackBerry UEM before you perform the synchronization. Afteryou upgrade to BlackBerry UEM, there is no impact to Good Controlusers or MDM-enabled devices until you perform the synchronizationbetween BlackBerry UEM and Good Control. After the synchronizationis complete, all devices that were assigned to a Device Policy inGood Control with MDMs enabled are unmanaged and any managedBlackBerry Dynamics apps are removed from the devices. Devicesmust be reactivated on BlackBerry UEM.
BlackBerry UEM and the Good Control APIsDo you have a question about Good Control APIs? The information here can help you find answers.
Question Answer
Will existing Good Control APIsbe supported after you upgradeto BlackBerry UEM?
Currently, BlackBerry Dynamics supports Good Control APIs, CatalogApplication Protocol APIs (CAP), and MDM APIs that allow for third-partyintegration. With BlackBerry UEM version 12.6, as BES12 and BlackBerryDynamics merge into one unified UEM server, underlying architecturechanges impact a subset of the Good APIs. Good Control customerswho were using Good Connect, CAP or Good Dynamics MDM APIsmight be impacted because a subset of these APIs are changingin BlackBerry UEM version 12.6. For more information about the APIchanges, see the BlackBerry developer network.
BlackBerry UEM and AppCentralDo you have a question about AppCentral and BlackBerry UEM? The information here can help you find answers.
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Questions Answers
Does BlackBerryUEM includeenterprise app storefunctions comparableto AppCentral?
Yes. BlackBerry UEM has comprehensive enterprise app store and app distributioncapabilities that are fully integrated with other EMM functions. You can manageapps for directory or local users for all devices type including BYOD and corporateliable. You can create app groups that can be assigned to users, user groups, ordevice groups, making app management more efficient and consistent in yourorganization.
App management features include integrated app store search, ability to set appsas optional or required, ability to monitor app installation using compliance rules,support for Apple's Volume Purchase Program, creation of restricted app lists,user access to a work app catalog on devices, and creation of app categories, userratings, and reviews. For more information on managing apps in BlackBerry UEM,see the Apps content in the BlackBerry UEM Adminstration Guide.
What is the transitionpath from AppCentralto BlackBerry UEM?
CAUTION: AppCentral has been decommissioned. If a device has aVPP license that was assigned through AppCentral and you activate thedevice on BlackBerry UEM, it will consume two VPP licenses for the sameapplication. Contact BlackBerry Technical Support for assistance.
Can BlackBerry UEM co-exist with AppCentral?
AppCentral has been decommissioned. For information on managing appsin BlackBerry UEM, see the Apps content in the BlackBerry UEM AdminstrationGuide.
Moving from Good for Enterprise to BlackBerry UEMDo you have a question about moving from Good for Enterprise to BlackBerry UEM? The information here can helpyou find answers.
Questions Answers
What are the upgradepaths from Good forEnterprise to BlackBerry UEM?
There is no direct upgrade to BlackBerry UEM and you must transitionfrom Good for Enterprise to BlackBerry UEM. For more information, seethe Good for Enterprise to BlackBerry Work Transition Guide.
Should Good forEnterprise customers transitionto Good Control and then upgradeto BlackBerry UEM, or transitiondirectly to BlackBerry UEM?
If you require MDM capabilities, you must transition to BlackBerry UEM.If you do not require MDM, you can transition to the standalone GoodControl and Good Proxy.
If you have not started to transition from Good for Enterprise, thestandalone Good Control, and Good Proxy, you are encouraged totransition directly to BlackBerry UEM and take advantage of newcapabilities in BlackBerry UEM that are not available in Good Control.
For more information, see the Good for Enterprise to BlackBerry WorkTransition Guide.
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Questions Answers
Will the Easy Activationfeature be supported whenmoving directly from Goodfor Enterprise to BlackBerryWork using BlackBerry UEM?
If you transition to the standalone Good Control, you can use the EasyActivation feature with BlackBerry Work using Good for Enterprise as theactivation delegate.
This option is not available when you transition from Good forEnterprise to BlackBerry Work using BlackBerry UEM. If the BlackBerryUEM Client is installed on a device, it acts as the activation delegate andusers do not have to enter a 15 character access key.
Are the Good for Enterprise MDMsettings migrated andsynchronized with BlackBerryUEM automatically as part of thetransition?
No, you must configure the MDM settings independently in BlackBerryUEM.
Is an MDM re-enrollmentrequired when transitioningto BlackBerry UEM for Good forEnterprise devices enrolled withMDM?
Yes, users must unenroll from Good for Enterprise MDM. You canre-enroll with BlackBerry UEM as part of transition from Good forEnterprise MDM to BlackBerry UEM MDM. For more information, seethe Good for Enterprise to BlackBerry Work Transition Guide.
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Glossary
API application programming interface
BYOD bring your own device
CAP catalog application protocols
COBO corporate-owned, business only
COPE corporate-owned, personal enabled
DEP Device Enrollment Program
EMM Enterprise Mobility Management
MAM mobile application management
MDM mobile device management
REST Representational State Transfer
SDK Software Development Kit
SOAP Simple Object Access Protocol
UEM Unified Endpoint Manager
VPP Volume Purchase Program
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