employee suggestion scheme (kaizen teian)
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8/19/2019 Employee Suggestion Scheme (Kaizen Teian)
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Total Quality Management
Wan Suffian Bin Wan Mansor 20 October 2015
Employee Suggestion (Kaizen Teian)
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Presentation Outline
1. Background
2. Current Condition
3. nalysis
!. "roposal
#. $mplementation sc%edule
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1. Background
• Business Excellence Framework assess employee involvement in its PEOPLE dimension.
Criteria 5.2 Employee nvolvement contri!ute "# points $rom %2# points in t&e dimension.Below are t&e !reakdown o$ t&e criteria'
5.2.% Provide opportunities $or employees to (et involved in teamwork activities )%# pts*5.2.2 Encoura(e employee involvement and commitment in +uality improvement initiatives
)%#pts*5.2." Evaluate and improve overall employees involvement process )%#pts*
• Employee involvement is,are'%- ec&ni+ue $or unleas&in( &uman potential in or(ani/ations and involvin( people in t&e
c&an(e process (Harrington, H.J. and Mignosa, C.)2- Eac& employee is involved in &elpin( t&e or(ani/ation meet its (oal. Eac& employee0s
input is solicited and valued !y &is,&er mana(ement. Employees and mana(ementreco(ni/e t&at eac& employee is involved in runnin( t&e !usiness.
• 1atrix Power etwork0s (oal $or 2#%5 and 2#%3 is to improve its assessment score inBusiness Excellence in order to move $rom 4Practitioner0 cate(ory to 4ood Practice 6c&iever0and su!se+uently to 4Best in Class0.
• Employee su((estion sc&eme is one o$ t&e pro(ram w&ic& will contri!ute to improvin( t&epoint in criteria 5.2.
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&ear 'o. oSumittedSuggestion
'o. o$mplementedSuggestion
2##7 5 #
2##8 9 #
2##9 5 #
2#%# # #
2#%% % #
2#%2:2#%; # #
2. Current Condition
5.2.% Provide oppo rtunities $or employees to (et involve in teamwork activities
5.2.2 Encoura(e employees involvement and commitment in +uality improvement initiatives
5.2." Evaluate and improve overall employees involvement process
# 2 ; 3 8 %#
5
5
"
BE ssessment Score 2*13 (or Criteria #.2+Employee $n,ol,ement
ap
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2. Current Condition
Passive
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3. Analysis
"assi,e Suggestion Bo
• raditional su((estion !ox usually sends t&esemessa(e to employee'
%. Employees can come $orward wit&proposals.
2. t is all ri(&t i$ employees make proposals.". t is all ri(&t i$ employees don0t make
proposals.
• $ mana(ers tell people to >come $orward wit& aproposal i$ you &ave a (ood idea?@ t&ey are alsotellin( t&em t&at unless t&ey &ave a (ood ideat&ey do not !ot&er !rin(in( up any proposal.
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3. Analysis
Suggestions to t%er -epartments /ead 'o%ere
• t is easy to tell ot&er departments w&at to doand &ow t&ey s&ould do it i$ we are not reallyresponsi!le $or t&e outcome.
• &e pro!lem is t&at t&e proposal will not !e veryuse$ul.
• Ait& so $ew o$ t&e proposals !ein( adopted?people will lose interest in t&e system and stopsu!mittin( proposals.
• Example 1atrix'
"roposer4unction
&ear "rolem $dea
6 nspector 2##9 1en(am!il !aran( di dalampanel lain untuk melen(kapkanpanel yan( &endak F6
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3. Analysis
-irect "etition System
• convenient@ $or t&eir purpose.
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3. Analysis
'o Suggestion E,aluation Standard
• &ere are 3 (rade $or su((estion. owever? t&eyare not de$ined.
• Criteria,dimension o$ su((estion expected $romemployee is not availa!le. &e availa!ility o$ t&ecriteria will assist employee to provide t&e ri(&t
su((estion towards ac&ievin( company0s (oal.
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4. roposal
• t is proposed to use t&e ai/en eian approac& in 1atrix Power etwork0s Employee
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4. roposal
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4. roposal
0y $dea Committee8
Aan
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4. roposal
9oal8
%- mprove t&e level o$ employee P6ICP6O in solvin( t&eir own work pro!lem.
2- =evelop employee PIOBLE1
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4. roposal
0y $dea 4orm8
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4. roposal
0y $dea E,aluation8
So+so
9ood
;ery 9ood
Eect o$mplementation
# : %.33 %.37 : "."" "."; : 5.##
$deade,elopment
• Countermeasuredeal wit& immediatecause. &ere is noroot cause analysisper$ormed.
• Cost o$implementation istoo &i(&.
• Countermeasuredeals wit& rootcauses.
• Cost o$implementation is&i(&
• Countermeasurerepresents a$undamentalsolution K=eals wit&important causes o$t&e pro!lem-
•
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4. roposal
0y $dea E,aluation8
-imension=eig%tage
(>)
Score
* 1 2 3 ! #
uality(Product/ process)
;# o e$$ect 1aintained orimproved
Occurrence o$de$ectseliminated
=e$ectseliminated'C&ecks nolon(ernecessary
uality andrelia!ilityimproved'nspectioneliminated
Malueincreased'Companyima(eimproved
Cost reduction(RM/ont!)
"# # : %99 2## : "99 ;## : 599 3## : 799 8## : 999 %?### andmore
La!orN&ourreduction(!ours/ont!)
2# o !ene$it % : 9 %# : 29 "# : ;9 5# : 39 7# andmore
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4. roposal
0y $dea 7eard8
So+so
9ood
;ery 9ood
Eect o$mplementation
I1 7 I1 %2 I1 %7
$deade,elopment
I1 2 I1 7 I1 %2
"ercepti,eness(prolemidentiication)
IeDected I1 2 I1 7
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4. roposal
0y $dea program o?ecti,es8
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4. roposal
Budget until end o 4&2*1#A18
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5. Implementation schedule
o. ask Aeek
;# ;% ;2 ;" ;; ;5 ;3 ;7 ;8 ;9 5# 5% 52 5" 5; % 2 " ; 6 O!tain approval $rom top
mana(ement
B 1eetin(s wit& committee
C Prepare $or pro(ramlaunc&in(
= Launc& pro(ram
E Promotion
F Follow up and coac& ideawritin( $rom employee O=s
Evaluate idea received
ive out rewards
Evaluate t&e e$$ectivenesso$ 1y dea pro(ram
J Plan $or pro(ramen&ancementCoordinator 6ll committee mem!ers
rainin( 6udit Promotion
2*A1*A1#
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5. Implementation schedule
Key "oint8
%. Cut o$$ date $or idea su!mission $or t&e mont& is on 25t&. 6ny ideas su!mitteda$ter t&e date s&all !e carried $orward to t&e next mont&.
2. Ieward s&all !e (iven to t&e employees on t&e %st Friday o$ t&e mont& durin(Friday mornin( !rie$in(.
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Thank YouTerima Kasih
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