healthiestyou & expert medical services overview

HealthiestYou & Expert Medical Services Overview

What is

HealthiestYou?

Talk to a board-certified doctor via phone or

video call 24/7/365

Diagnose, Treat, AND Prescribe for common ailments

-92% of cases resolved in the first visit

90% member satisfaction rate

44% of patients forgo medical care due to cost

Everyday Care-24/7

-all ages

-everyone in household, including non-covered spouses/dependents

-FREE ($0 copay) for all ACEC insured members

HealthiestYou makes everyday care easier

From the app, you can find a pharmacy nearby, shop around for

low-cost prescriptions, & consult with a doctor right from home for

issues like:

• Flu

• Sinus infection

• Upper respiratory infection

• Pink eye

• Bronchitis

• Nasal congestion

• Sore through

• Seasonal allergies

• Rash/poison ivy

• Bug bites

• Food poisoning

• And more!

Did You Know?

How Everyday Care works

Set up your

account

Set up your

account by app,

web, or phone

Request

a visit

Request a visit with the

next available doctor

or schedule a time that fits your needs

Talk to

a doctor

Talk to a doctor

24/7 by phone

or video

Get

resolution

If medically necessary,

the doctor will send

a prescription to the pharmacy of

your choice

Behavioral Health -Available to those 18+-Available to everyone in household, including non-covered spouses/dependents

- Consultation is scheduled for future day/time-FREE ($0 copay) for all ACEC insured members

Behavioral Health Care

Feel like yourself again with therapy by phone or video

From the app, you can talk to a therapist from wherever you’re most

comfortable. HealthiestYou provide access to flexible, convenient

therapy 7 days a week if you’re feeling:

• Overwhelmed or anxious

• Stressed

• Depressed or down

• Upset about a relationship issue

• And more

How Behavioral Health works

Choose a therapist

• Medical history needs to

be completed prior

to request• You can choose a

therapist based on

specialty, location,

language, gender and ability to prescribe

medication

• You can keep the same therapist through the

course of care

Select a

date & time

• The appointment

request will be

accepted within 72 hours

• Able to schedule

recurring appointments

• Appointments available seven days a week, 7

a.m. to 9 p.m. local time

Meet with therapist

(phone or video)

• Provides treatment &

goal setting

• Speak with the therapist by phone

or video sessions

Ongoing

treatment

• Schedule future

appointments with

the same therapist• Follow-up through

the secure online

Message Center

• Ongoing nurse outreach to evaluate

care & provide

additional guidance

Dermatology-Available to all ages-Available to everyone in household, whether on insurance or not

- Connect with Dermatologist via secure messenger

-FREE ($0 copay) for all ACEC insured members

Dermatology

Upload photos of your skin conditionto the app and get a treatment plan

from a dermatologist through the message center in the app within two business days for conditions like rashes,

eczema, acne and more.

Healthy skin, fast-tracked.

Get a diagnosis and treatment plan in two business days or less.

Communicate with a U.S. board-certified dermatologist through our

in-app message center for conditions like:

• Acne

• Rashes

• Eczema

• Shingles

• Psoriasis

• Rosacea

• And more

How Dermatology works

Request

initial consult

Log in to your HealthiestYou

account through the mobile

app anytime, anywhere and request a dermatology

visit

Upload

images

Upload a minimum of

three pictures of your skin

issue for the dermatologist to review

View results

online

Within two business days,

you’ll receive a response

through the online message center from a licensed

dermatologist

Follow-up

You can follow-up with

the doctor through the

message center for free within 7 days after your

visit

Back Care-Available 24/7 for chat support -Scheduled consultations available 8am-5pm

-FREE ($0 copay) for all ACEC insured members

Back Care

Relieve your back pain for free through guided videos with a certified

health coach.

Take relief into your own hands

Build strength, increase flexibility, and improve posture without having to go to a physical

therapist’s office.

Back Care is a low-cost, exercise-based treatment plan coupled with certified health coach

consultations for monitoring and support. This convenient, 4-8 week program is personalized

to each member and members will have access to materials for a full year to cover potential

relapses and reinforce a health back lifestyle.

Back Care programming is provided at no cost to the member through a partnership with

Telespine, an online health program for the management of low back pain.

How Back Care works

Request

initial consult

Log in to your

HealthiestYou account

through the mobile app and select the Back

Care tile

Complete

assessment

Complete a 5-

minute “back health”

assessment

Speak with

health coach

You will speak with a

certified health coach

for a personalized care plan to fit your specific

needs

Follow

your plan

Follow the guided

videos for 10 minutes

a day on your computer, phone, or

tablet

Expert Medical Services-Available only to those who take medical coverage through ACEC

-Available Monday-Friday 8am-9pm

-FREE ($0 copay) for all ACEC insured members

-To use dial (866) 904-0910

Specialist

Medical Advice

Get a second opinion from a world-renowned expert on an existing

diagnosis and treatment for more-serious conditions like orthopedics,

cancer, surgery, digestive system

issues, chronic conditions, and more.

How Specialist Medical Advice works

Contact

HealthiestYou

Call HealthiestYou to

talk and open a case

with a member advocate

Provide

details

Provide details about

your medical history,

existing diagnosis, and existing treatment plan

Get results &

recommendations

Get a free personalized

report from an expert

physician who specializes in your area of need

Discuss with

treating physician

If a different diagnosis or

treatment plan was

suggested, discuss options with your treating

physician*

* There is no obligation to use the treatment plan provided by a HealthiestYou Expert. The treatment plan you choose is entirely up to you and your treating physician.

Get peace of mind with an expert’s opinion

If you’re dealing with a difficult diagnosis or questioning a treatment

plan, you need to be sure. Have your medical case reviewed for free

by a leading expert and get a second opinion on conditions like:

• Cancer

• Heart conditions

• Diabetes

• Digestive system issues

• Chronic illnesses

• Orthopedic problems

• And more

Expert Medical Services Products

Request an eSummary of your medical records

Guidance & navigation for members with mental health conditions seeking

an expert opinion

Locate an in-network Best Doctor in your area for both primary and

specialty physicians

Ask an expert questions regarding medical conditions/treatments or

symptoms

Education & guidance on evaluating treatment options to increase

confidence in decision-making

Members facing catastrophic medical conditions use Critical Case service to ensure appropriate care

during complex emergencies.

mabou-eid@teladochealth.com