itida introduction - mr. hany el kolaly
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“ITIDA”
2 |
3 |
3741
45 47 49
0
10
20
30
40
50
60
2007/2008 2008/2009 2009/2010 2010/2011 2011/2012
ICT Sector Revenues Development (EGP Bn.)
3.473.8
4.09 4.28 4.47
0
1
2
3
4
5
2007/2008 2008/2009 2009/2010 2010/2011 2011/2012
Contribution of ICT Sector to Real GDP (%)
$450
$750 $850 $1,100
$1,487 $1,575
$-
$500
$1,000
$1,500
$2,000
2007 2008 2009 2010 2011 2012
ICT Export Development (US$ Mn.)
Source: MCIT
55.35
70.6276.43
93.68 97.47
0
20
40
60
80
100
120
2009 2010 2011 2012 2013
Number of Mobile Phone Lines (Mn.)
4 |
15
46
54
55
65
72
91
109
132
137
138
0 20 40 60 80 100 120 140 160
Ireland
Slovak Republic
Hungary
Poland
Czech Republic
Romania
China
Egypt
India
Ukraine
Philippines
SOURCE: Doing Business rankings - Economy Ranking - June 2012 – A project by World Bank and IFC
Note: A high ranking on the ease of doing business index means the regulatory environment is more conducive to the
starting and operation of a local firm.
5 |SOURCE: ITIDA
BPO ITO
Innovation
R&D
~18,200
Offshore
Employees
~ 23,000
Offshore
Employees
~ 1,400 Offshore
Employees
6 |
No. Type of Service
No. of
employees
before
January
2011
No. of
employees
30 June
2013
Increase
%
1 ITO (Embedded SW for Automotive) 260 503 93%
2 Customer Support / Technical Support 1,210 1,402 16%
3 ITO:
• Business Consulting Services
• IT Application Development &
Maintenance
• Embedded Software Consultancy,
Development and Maintenance
273 551 102%
4 BPO:
• BPO Back-office and transaction
processing operations
• Technical support operations
• Call center operations
225 258 15%
5 BPO:
• Customer Support Technicians
• Customer Support Technicians
• Technology Implementation Services
165 322 95%
6 BPO:
• Technical support
• Customer retention
• Customer sales
• Cash collections
• Warranty support
• Customer care
650 818 26%
7 Customer Support / Technical Support 187 801 328%
8 Regional Processing Center serving its
clients in the Middle East and the Gulf
Areas:
• Call Center
• Back Office Processing Center
236 650 175%
9 ITO:
• Automation
• Information technology
• Software solutions
• Services and consulting
50 130 160%
10 Call center operations 190 186 -2%
11 R&D (Telcom) 40 41 3%
12 Business Services 2,002 2,152 7%
13 Independent SW Testing 152 152 0%
14 Remote Management Services 145 160 10%
15 Customer Support / Technical Support 400 376 -6%
16 Customer Support / Technical Support 180 264 47%
17 BPO (Financial & Accounting) 100 300 200%18 BPO 1,227 3,200 161%
7,692 12,266 59%
ITS
ORACLE “CS”
Stream
International
IBM (GSC)
Sutherland
HSBC
Invensys
EMC
Sykes
Total
Vodafone
IBM (GDC)
FDI Having Agreements with ITIDA
Company
Valeo
SQS
BDO - ISNAD
Orange
Cisco-Xceed
Teleperformance
Orange R&D
7 |
8 |
ITAC
RAMP
SECC
Edu Egypt
MNC & FDI
EGNC-IBM
Int. Exhibitions
NilexSFD & Banks
IR & Media
Egypt-On
Export ITGo to Market
Grow IT
Micro & SMEs
ICT NGOs
EMS
9 |
Export-IT
10 |
–
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
37%
43%
49%
32%
25%
31%
22%19%
4%10%
12%15%
0% 1% 0%0% 0% 0%
- (
11 |
40%
32%
8%
7%
4%9%
-
12 |
/ –
0%
5%
10%
15%
20%
25%
30%
35%
40%
UAE KSA Qatar Bahrain Iraq Kuwait Oman Syria Yemen
-
13 |
–
14 |
15 |
16 |
ITAC
,
17 |
SECC
CMMIITILSPI6Sigma
COPC
,
,
18 |
on.com-www.egypt
Tel: +20 2 3534 2000
Fax: +20 2 3534 5178
19 |
Back-Up
20 |
Thank You
Information Technology Industry
Development Agency (ITIDA)
Smart Village, Building B121,
Cairo – Alex Desert Road,
Giza, Egypt
www.egypt-on.com
Tel: +20 2 3534 2000 – Fax: +20 2 3534 5178
21 |
EDUEgypt
,
22 |
,
23 |
,
24 |
Grow-IT
7
25 |
IPR
,
,
,
,
26 |
MCDR
SNS,
Egypt Trust
,
27 |
•
•
•
•
28 |
29 |
KPO / R&D
30 |
0
260360
490 540 540
55 110
0
100
200
300
400
500
600
700
2006 ….. 2010 2011 2012 2013 2014
Valeo
Valeo
31 |
Professional Services
32 |
ITS
ITS
ITS GBS••
•
ITS GDC•
•
33 |
34 |
BPO / Contact Centers
35 |
HSBC
HSBC
HSBC
HSBC
36 |
Teleperformance
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