mgov2010

new ways of working enabled by technology

www.PublicSectorNomads.com

Ken Eastwood Ken Eastwood Assistant DirectorAssistant Director

Introduction

• Nomad – background

• The business case in local government

• Mobile working survey 2009

• Barnsley’s experience

• Future direction

Background

Nomad – at the Centre of Mobile & Flexible Working

Nomad is a centre of excellence for mobile and flexible working in local government. Its aim is to analyse, demonstrate and evaluate the potential benefits and savings that can be made by introducing mobile and flexible working technology solutions.

Nomad also plays a valuable role in promoting the solutions being implemented in local government across the UK, developing detailed case studies and hosting events to spread the word.

Work is …

… changing!

The Digital Age

• PlayStation generation have new expectations

• Mobile penetration ubiquitous

• 21st Century organisations delivering services using 19th Century service delivery models

• Access data independent of;

• Location

• Platform

• Time

Business Case

• Improved Work Life Balance • Better health• Less stress• Higher motivation and better morale

• Improved productivity• New processes that reduce or eliminate administration• Better use of time to deal with more cases

• Accommodation Costs• Hot desking and touch down • Home based working and flexible working

• Environmental Benefits• Less travel and congestion (air quality & carbon management)

Survey

Departmental Solutions

Barriers to change

Benefits

Examples

• Council Tax & Benefits• Salford

• 48% inc. productivity

• Sickness down 75%

• Planned office savings

• Social Housing• Peterborough

• Cost of service £7m to £5.4 million

• Routine repairs – ave time 20 to 7 days

• Housing Benefits• East Riding

• £200k saving pa

• PI 40 days to hours

• 7 less staff

• Flexible working• Hertfordshire Workwise

• 16% less workstations

• 16% less floor area

• 10% less in work travel

Barnsley MBC

• Cemetery Inspections• Proof of Concept

• 2003 Real Time, Tablet PC

• Homecare• 450 Homecare workers

• Dynamic rostering

• Pro Housing• Repairs

• Gas safety certificates

• Westgate Plaza• Hot desks

• Touchdown

• ePost / Paperless

• Open plan, breakout, meeting rooms

Spending Restraint

• Will austerity drive innovation and enable change?

• Potential;

• Shared non-territorial workspaces

• Asset disposals

• Savings in travel

• Productivity gains & reductions in administration

• New models of delivery & access

More with less …

… by working smarter?

engage | serve | change | learn | inform | innovate | transform | lead | explore | talk

Contact details

mail@publicsectornomads.com

@keneastwood

Legacy content www.projectnomad.org.uk

Interim ‘blog’ www.publicsectornomads.com

@keneastwood @nomadBUZZ