one self service

One Self Service

Deborah Green / Nick Amis

Introduction

Self-service trends and benefits

Capita One self-service roadmap

Demonstrations

• Provider - Headcount

• Citizens - Free School Meals Applications

Summary and questions

Self-service trends and benefits

Shift in social attitudes

• Self-service no service

• Cisco customer experience report findings

Increased internet use and access

• 82% adults aged 44 and under use a computer every day

• Over 80% of households in Great Britain have internet access

Process improvements

Cost savings

Improved security

Capita One self-service roadmap

2013 developments

• FSM, Transport & EY Headcount

Future plans

• Census

• Two-year-old funding applications

• Provider self update

• Child assessment and development

• Workforce Development

• School rankings

Demonstration: Provider Headcount Collection

Demonstration: Citizens Free Meals Applications

For more information

If you would like further information on Capita One Self-service, please contact –

Nick AmisProduct Manager

nick.amis@capita.co.uk

Tel: 07801 136684