overview -it360 manageengine

ManageEngine IT360Product Overview

Agenda

Introduction to AdventNet & ManageEngine

Introduction to ManageEngine IT360

Business Service Management

About ZOHO Corp. (formerly AdventNet Inc.)

ZOHO Corporation

WebNMS

OEM / Telecom Business. World #1 in EMS frameworks

ManageEngine

32,000+ customersStrong Product lineMarquee customers

Zoho

Innovating for the future

Web 2.0 Leader

Introduction to ZOHO Corp. - ManageEngine

Network Management

Application Performance Management

Security & Compliance

Desktop Mgmt /

ServiceDesk

ManageEngine Enterprise IT Mgmt

Software used by over 32,000

customers including 3 out of every 5 Fortune

500 companies

Business Service Management

Traditional BSM Approach

What is ManageEngine IT360 ?

BSM Tool that Helps People, Processes And Technology Work.

Troubleshoot Across Networks, Servers & Applications

BSM vs. BSM Lite BSM BSM Lite

Suited for very large organizations Suited for Mid-market

Existing investments in Big 4 No significant investments in Big4

Mega investments in Big 4 BSM solutions Affordable

Complex Products, acquired portfolio Single product with depth of Point Products

Complex integrations (# of interfaces & integration engines)

Integrated for Value- Out of the box

ManageEngine IT360 is a “BSM Lite” solution

ManageEngine IT360 – Key Components

• SLA Management• Web / J2EE

Transactions, SOA

• Automated Incident

• Event Mgmt

• Availability / Performance/ Capacity Management

• Integrated WAN Traffic Analysis

• Performance

Network Monitoring

Systems Management(DB, Servers, Middleware)

End User Experience

Management

ITIL ServiceDesk

& CMDB

ManageEngine IT360 : For Networks

WAN Monitoring

Monitor Network Device

Link Utilization

Traffic Analysis

• SAP• Oracle EBS

• Oracle• MS SQL• DB2• Sybase• MySQL

• J2EE• .NET etc• Weblogic• WebSphere• JBoss• OracleAS

• Linux• AIX• AS400• Windows• Solaris etc.

Servers App. Servers

ERPDatabases

11

ManageEngine IT360: Application Performance Management

HTTP(s) Synthetic TransactionsEnd User Apps (LDAP, Mail,

Exchange etc)

J2EE Transactions SOA Web Services

End User Experience

Management

12

ManageEngine IT360: End User Experience Management

Business Metrics

JMX

Custom Scripts

WMI

SAP CCMS

SNMP

DB Queries

Monitor Business KPIs

ManageEngine IT360 : Service Desk

• Manage Solutions• Easy to Use• Improve

Workflows

• CMDB• Contract• Purchase

• Incident• Change • Problem

• Business Rules• Self Service Portal• User Survey• Reports

Ticketing ITIL V2

KnowledgeBase

IT Asset Mgmt

ManageEngine IT360 – Target Audience

IT Manager

Service Manager

CIO / Director

Technical Benefits

• Out of the box Network, Systems and Applications Management – with Integrated Service Desk

• Agentless Monitoring• Multi User – Web Client• Easy to Evaluate & Deploy - 132 MB Download

Business Benefits

Line of Business Managers For IT Operations

Understand Performance of Business Applications

Prioritize Issues in Production

Monitor End User Experience Identify Root Cause of Performance Issues Quickly

Track KPIs and Business Metrics Plan Capacity and Ensure Higher ROI

Custom Dashboards for various Stakeholders

Reduce People Costs by Simplifying Workflows

Centralized Dashboard for Business Services

Centralized Dashboard for various Mission Critical IT Services

Business Views of IT Infrastructure

ITIL Ready Service Desk

Making people, processes and technology work smarter, together

Network Performance Dashboard

Network Device Performance Monitoring

Application Performance Dashboard

SAP Performance Monitoring

E.g. : SAP Application Performance & Availability Monitoring

Summary

The ManageEngine alternative

Expertise in IT Management Software (32,000 customers)

Business Services Management for Everyone

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