presentation to the tarrant county commissioners court

Tarrant CountyTarrant CountyInformation Technology Information Technology

Strategic PlanStrategic Plan

FY 2005 – 2010FY 2005 – 2010

Steve Smith, Chief Information Steve Smith, Chief Information OfficerOfficer

January 2005January 2005

Progress Since 2000Progress Since 2000

FY01 Strategic Plan FY01 Strategic Plan proposed 48 proposed 48 projectsprojects

96% of projects 96% of projects completed or in completed or in progressprogress

Resulted in Resulted in modernization of modernization of infrastructure and infrastructure and system of system of governancegovernance

Tarrant County’s Tarrant County’s ChallengeChallenge

Rapid population Rapid population growthgrowth

Increasing Increasing demand for demand for servicesservices

County needs County needs new methods of new methods of service deliveryservice delivery

G.K. MaeniusCounty Administrator

(click image to play video)

E-Commerce Offers E-Commerce Offers New PossibilitiesNew Possibilities

Provide services Provide services at convenience at convenience of the publicof the public

Some services Some services available 24/7available 24/7

No need to travel No need to travel downtown for downtown for simple simple transactionstransactions

Marti VanRavenswaayCommissioner, Precinct 2

(click image to play video)

Goal: Create a Goal: Create a Services-Oriented IT Services-Oriented IT OrganizationOrganization Customer-focusedCustomer-focused Enable Department’s service Enable Department’s service

deliverydelivery Department in control of dataDepartment in control of data ResponsiveResponsive EfficientEfficient Faster, Better, CheaperFaster, Better, Cheaper

IT Organization TodayIT Organization Today

Classic Engineering groupClassic Engineering group Silos of technical disciplinesSilos of technical disciplines

Director ofOperations

WindowsServers

Networks DatabaseMainframe Operations

IT Organization IT Organization TomorrowTomorrow

Service-Service-orientedoriented

Focused on Focused on customer needscustomer needs

Accountable for Accountable for service deliveryservice delivery

OperationalServices

RecordsManagement

E-Mail

ServerAdministration

ServerAdministration

DatabaseManagement

MS Exchange

Network

Gartner says:Gartner says:

““The ISCo maintains an unwavering focus The ISCo maintains an unwavering focus on the customer and its needs, while on the customer and its needs, while aggressively pursuing integrated aggressively pursuing integrated process management as the primary process management as the primary vehicle for fulfilling service offerings. vehicle for fulfilling service offerings. This dictates an organizational structure This dictates an organizational structure focused on services and processes.”focused on services and processes.”

Young, C. “Running IS Like a Business: Introducing the ISCo Model (R-18-4277).” Young, C. “Running IS Like a Business: Introducing the ISCo Model (R-18-4277).” Gartner, Inc.: January 2003. Gartner, Inc.: January 2003.

IT StrategiesIT Strategies

Business AlignmentBusiness Alignment Simplified ArchitectureSimplified Architecture Structured ProcessesStructured Processes Performance MeasuresPerformance Measures

Strategy: Business Strategy: Business AlignmentAlignment

Relationship Relationship ManagersManagers

Learn business Learn business needsneeds

Develop catalog Develop catalog of servicesof services

Design solutionsDesign solutions

Alan LevyAssistant District Attorney

(click image to play video)

Strategy: Simplified Strategy: Simplified ArchitectureArchitecture Reduced complexity = reduced Reduced complexity = reduced

costscosts Create standard architecturesCreate standard architectures Consolidate vendor supportConsolidate vendor support Example: managed workstation Example: managed workstation

refreshrefresh

Strategy: Structured Strategy: Structured ProcessesProcesses Project Management Office (PMO)Project Management Office (PMO)

– Consistent development Consistent development methodologymethodology

– Departments know what to expectDepartments know what to expect Operations ProcessesOperations Processes

– ITIL for service managementITIL for service management– Consistent Help Desk processConsistent Help Desk process

Strategy: Performance Strategy: Performance MeasuresMeasures

Project Management Project Management ControlsControls– RequirementsRequirements– BudgetBudget– ScheduleSchedule– Earned ValueEarned Value

Service Service ManagementManagement– Service Level Service Level

AgreementsAgreementsAlan LevyAssistant District Attorney

Suzanne HendersonCounty Clerk(click image to play video)

Organization: IT Organization: IT Department StructureDepartment Structure Focus on Customer NeedsFocus on Customer Needs Organize around Service DeliveryOrganize around Service Delivery Increase Operational CapabilityIncrease Operational Capability Engage Partners for Software Engage Partners for Software

DevelopmentDevelopment Streamline Support StructureStreamline Support Structure

Organization: IT Organization: IT TrainingTraining Focus on Operational ExcellenceFocus on Operational Excellence Service Process ManagementService Process Management Service MeasurementService Measurement Train Service SkillsTrain Service Skills

– Customer serviceCustomer service– ““Soft skills”Soft skills”

Project ManagementProject Management

Organization: End Organization: End User TrainingUser Training

Train All County Train All County Employees on Employees on Computer SkillsComputer Skills

IT to Provide IT to Provide TrainingTraining

Benefits:Benefits:– Lowered Support Lowered Support

CostsCosts– Improved Improved

ProductivityProductivity

G.K. MaeniusCounty Administrator

(click image to play video)

GovernanceGovernance

IT Steering CommitteeIT Steering Committee IT Technical CommitteeIT Technical Committee Departmental BudgetingDepartmental Budgeting

– OperationsOperations– Strategic ProjectsStrategic Projects

Questions?Questions?

Steve Smith, Chief Information OfficerSteve Smith, Chief Information OfficerTarrant CountyTarrant County100 E. Weatherford, Suite 403100 E. Weatherford, Suite 403Fort Worth, TX 76196Fort Worth, TX 76196(817) 884-3850(817) 884-3850cio@tarrantcounty.comcio@tarrantcounty.com

More information available on the web:

http://www.tarrantcounty.com