role of communiction in investigation

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Role of Communication in Fire Investigation

ByMuhammad Iqbal

<iqbalarfeen@gmail.com>

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Presentation Sequence

1. What is a Communication?

2. Communication Role in Investigation

3. Personality Development Tips

Ice Breaker

Process of

Conveying (SENDER) a MESSAGE

through a CHANNEL to the

RECIPIENT so s/he UNDERSTAND

(Feedback)

What is a Communication?

Message Channel

ReceiverSender

Feedback

Communication Process - Explained

Communication Process

Message Channel

ReceiverSender

Feedback

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You cannot NOT

Communicate

Do You Agree with the statement?

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Examples of Non-verbal Behaviours

Examples of Body Language

Examples of Body Language

How You Identify Fire Incidence?

1. Extent of fire

2. Direction of fire

3. Rapid spreading of fire

4. Color of smoke and flame

5. Sign of forced entry

1. Fire Resistance Construction2. Non-combustibility Construction3. Heavy Timber Construction4. Ordinary Construction5. Wooden Frame Construction

Identifying Construction Type

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Verbal and Non-verbal Communication

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Examples of Body Language

Fire Investigation Procedure

• Introduction – causes• Nomination of Fire Investigator• Meeting - designated time & place • Gathering information - witness• Follow prescribed procedure• Develop report• Submit report

Interview and Report Writing

What Investigation Report Tells?

1. What happened?

5. Who caused it to happen?

4. Who it happened to?

3. Where it happened?

2. When it happened?How it

happened?

Interview and Report Writing

Where do I start and Where do I Stop?

1. What reportedly happened?

4. Where did it reportedly occur?

3. Who else was reportedly there? And

2. Who reportedly involved?

Interview and Report Writing

How to Get Organized?

1. Secure Scene

5. Collect Additional Evidence

4. Interview Witness. And…

3. Collect Evidence

2. Separate witnesses

Communication Skills

Stop Talking!

Be AttentivePut the Speaker at EaseBe PatientRefrain from Arguing

Stop Talking!

Lastely Listen Up!!

Personality Tips

How May “F” Are in this Sentence? 

“FINISHED FILES ARE THE RESULT OF YEARS

OF SCIENTIFIC STUDY COMBINED WITH

THE EXPERIENCE OF YEARS”

Activity # 1 Finding the Word “F”

Aslam asks an angel in a dream for : -

1.Prime - Minister2.Beautiful Spouse3.Good Friends4.Happy Life5.Money

Activity # 5 Select One Option

• Watch Your Appearance• Monitor Your Voice• Be Considerate• Show Appreciation• Conversational Powers• Be Optimistic

Personality Development Tips

Be Polite and Pleasant

Dress up Correctly

Never Smoke while Walking

Be First to Open Door - Women

Don’t Walk - Right side of Senior

Personality Development Tips

Avoid Spitting in Public Places

Avoid ‘Paan’ - Chewing

Do Not Embrace Seniors

In Queue, Keep Ladies Ahead

Do not Stare, be Gentle

Sit Upright and Don’t Spread Legs

Personality Development Tips

HANDSHAKE – Courteous Gesture

EYE CONTACT – Feelings / Emotions

TONE OF VOICE - music to ears

YES SIR, YES MADAM - Courteous

LISTEN - Hearing and Listening

SMILE, SORRY and THANK …. So thank

Personality Development Tips

iqbalarfeen@gmail.com

Thanks