successful change management for global it projects

Change Management

Lessons Learnt in a Global Engineering and Production

Company

Running feat. Change Management

LEGWORKPicture: https://pixabay.com

MAN Diesel & Turbo SEEngineering and production company large-bore diesel engines and turbo machinery for marine and stationary applications

• HQ: Augsburg, founded 1758• 120 Locations worldwide• Employees: 14.947 (2014)• Turn-over: 3.273 Mio € (2014)

Key Facts

• 2- and 4 stroke Diesel Engines• Manufactured by MAN and by

Licensees• Gas Turbines & Engines, Turbocharger

Products

Key Facts

Products

The ECM-ChallengeMore than 175 years of merger and acquisitions

-> complex global organisational structure-> different document management solutions /

systems Key Facts

ProductsInformation SilosSilos

Process-oriented Information Management

Process

Organization-orientated Information Mgt.

Process-orientated Information Mgt.

Key Facts

Products

Customer EngineShip/Plant

Quotation Order Notification

InvoiceShipment

Master Workspaces

Transactional Workspaces

Getting the base-line right

Key Facts

Products

> 80% User Satisfaction: HOW-TO

• Reliable: deliver what you say; sound solution• Honest: cannot fulfill every wish; we are not perfect;

we do our very best to support youReputation

Stakeholder

Awareness

• Building a map with relations and power dependencies• Management Support: Top & Middle (!) Management

• Goal of the project: a reason for every stakeholder• Positive motivation / reasons for doing the project• Threats: what if we don’t do the project?

Preparing your chess

Key Facts

Products

Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km

• Know your Allies• Nurture Change Agents• Use Political Agendas

• Start with the business that will benefit the most

Picture: https://pixabay.com

Getting in touch with the user

Products

Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km

• Listen to End-users, key-users, management

• What are facts, feelings and mythsAnalysis

Communication

• Project Name and Logo• Simple Story with humor – comic video• Information portal, blog, cups• Talk, talk, talk, talk• … market your project as you would

launch your products

How does it feel?

Key Facts

Products

Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km

• You are motivated• Full of power and ideas• You apply all the training,

theories, concepts,….

Picture: www.actionphoto.net

Implementing the solution

Key Facts

Products

Change management Legwork: marathon distance: 17 - 21 miles / 28 - 35 km

• Implementation in phases (Go-Live / Improvements)

• Key User tests/feedback as early as possible• Deliver what you said you would• Quality Gates with the users

Scrum

Communication

• Feedback sessions• Status meetings with Stakeholders• Escalation meetings• Talk, talk, talk, talk

How does it feel?

Key Facts

Products

Change management Legwork: marathon distance: 17 - 21 miles / 28 - 35 km

• You may hit the wall• “Why am I doing this?”• Where is the end?

• Place your support where you need it!

Picture: Bernhard Kaps

Ready for the perfect wave?

Key Facts

Products

Change management Legwork: marathon distance: 21 - 26 miles / 35 - 42 km

• First roll-out crucial for success

• Is the business ready?• Is the IT ready?• Is the Management ready?

Picture: https://pixabay.com

Roll-Out & Hyper-Care

Key Facts

Products

Change management Legwork: marathon distance: 21 - 26 miles / 35 - 42 km

• Training, training, training• Good and alerted support organization• Being visible @ the users office

Roll-Out

Hyper-Care • Feedback sessions• Status meetings with Stakeholders• Success Stories• Implementing feedback• Key User Meetings• Advanced Training

How does it feel?

Key Facts

Products

Change management Legwork: distance: 21 – 26(35) mi / 35 – 42(56) km

• It’s downhill until the end• You cross the finish-line –

you made it!• CELEBRATE !!!

• Will I do it again?

YESPicture: www.actionphoto.net

• Ines Kaps• ines.kaps@passion2practice.com• passion2pract• https://ch.linkedin.com/in/passion2practice• www.passion2practice.com