ux bristol "client facing skills"

Stories, people and scribbles

Client facing skills for the UX professional

Why bother?

Understanding your client

Client-Centred Design

About you

About you

Insights profiling

What do they know – everything?

… or nothing?

What they want(is not always what they need)

The basics

Agreement

Language and terminology

Goals / objectives

Measures

Agreement

Language and terminology

• Scope documents• Glossaries• Flash cards• Portfolios

Agreement

Goals

• Scope documents• Statements of work• PIDs• Briefs

Agreement

Measures

• When have you finished?• Have you succeeded?• Is it what agreed to do?

Beliverables

1 1

2 34

1

Beliverables

ABC

Communication style

Documentation

Intervention and education

Story telling

Blend

Get in front of the client

ABC

Honesty and truth

Know thyself

Jason says…

Know your client. Agreement

BeliverablesComms styles

Get in front of the client.

Know thyself.

About you

Jason says…

Know your client. Agreement

BeliverablesComms styles

Get in front of the client.

Know thyself.