welcome to the rbs intermediary roadshow chris pearson, director of intermediary sales

September 9, 2008

Make it happen

Welcome to the RBS Intermediary Roadshow

Chris Pearson, Director of Intermediary Sales

The RBS Intermediary Roadshow

The RBS Intermediary Roadshow

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Group results

• Operating profit of £10.3bn, up 9% in 2007.

• Interim results 2008 - underlying profit £5,1bn. Write-downs of £5.9bn. Headline loss of £691 million.

• Benefits from ABN acquisition revised upwards by 33%.

• 40 million customers world-wide.

• Market value.

• Economic footprint.

The RBS Intermediary Roadshow

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Group facts

– 40 million customers in over 50 countries.

– 170,000 employees in over 50 countries, speaking over 30 languages.

– Each week we invest more than £1m in communities around the world.

– 11 million transactions a day.

– 6th largest employer in the FTSE 100.

The RBS Intermediary Roadshow

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Balance sheet lender

• LIBOR, cost to the customer.

• No reliance on the sale of mortgage assets.

• A stimulated market may first have appetite for quality prime mortgage assets.

• Main mortgage originators now balance sheet lenders.

• Strong capital base.

5.00%

5.20%

5.40%

5.60%

5.80%

6.00%

6.20%

6.40%

6.60%

6.80%

7.00%

The RBS Intermediary Roadshow

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Rights issue

• Supported by 95% of shareholders, we are well placed to continue growing our business and supporting our

customers.

• We have acted decisively in light of the unprecedented changes and challenges experienced in global markets - this is an issue for the whole industry.

• Our appetite is stronger than ever

• We are very much open for business and expect to do a lot more business in 2008.

The RBS Intermediary Roadshow

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RBS IP update

– Start of the journey 1st May 2007

– Re-aligned sales structure.

– Fast-track.

– Income verification.

– Know your customer (KYC).

– Investment in products, process and service.

– Residential valuation panel.

– High value mortgage proposition

– Enhanced income types acceptance i.e. family tax credit, My ChoiceHome Buy

– Shared equity schemes - “My Choice” home buy

– 110% rental cover for B2L

– LiveTalk

– New products

A period of great progress:

The RBS Intermediary Roadshow

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Our Roadshow

• We’re here to demonstrate

– Our commitment to the market.

– Other opportunities which exist in the market that will add real value to your business.

– How we can help you capitalise on these opportunities.

– Our breadth of offer in the intermediary sector.

• For you

– Get closer to RBS

– Get close to the Claret Jug and RBS Six Nations Trophy,

– CPD accredited.

The RBS Intermediary Roadshow

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RBS Intermediary Roadshow

– Keynote speakers

– Business development workshops:

– Buy-to-let

– Current account mortgages

– Commercial finance

– Bridging finance

– Offshore finance

– Rural Mortgages

– TCF

– Marketing your business

– Mortgage:brain

– Trigold

– Q&A panel session

Agenda for the day