September 9, 2008

Make it happen

Welcome to the RBS Intermediary Roadshow

Chris Pearson, Director of Intermediary Sales

The RBS Intermediary Roadshow

The RBS Intermediary Roadshow

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Group results

• Operating profit of £10.3bn, up 9% in 2007.

• Interim results 2008 - underlying profit £5,1bn. Write-downs of £5.9bn. Headline loss of £691 million.

• Benefits from ABN acquisition revised upwards by 33%.

• 40 million customers world-wide.

• Market value.

• Economic footprint.

The RBS Intermediary Roadshow

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Group facts

– 40 million customers in over 50 countries.

– 170,000 employees in over 50 countries, speaking over 30 languages.

– Each week we invest more than £1m in communities around the world.

– 11 million transactions a day.

– 6th largest employer in the FTSE 100.

The RBS Intermediary Roadshow

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Balance sheet lender

• LIBOR, cost to the customer.

• No reliance on the sale of mortgage assets.

• A stimulated market may first have appetite for quality prime mortgage assets.

• Main mortgage originators now balance sheet lenders.

• Strong capital base.

5.00%

5.20%

5.40%

5.60%

5.80%

6.00%

6.20%

6.40%

6.60%

6.80%

7.00%

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Rights issue

• Supported by 95% of shareholders, we are well placed to continue growing our business and supporting our

customers.

• We have acted decisively in light of the unprecedented changes and challenges experienced in global markets - this is an issue for the whole industry.

• Our appetite is stronger than ever

• We are very much open for business and expect to do a lot more business in 2008.

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RBS IP update

– Start of the journey 1st May 2007

– Re-aligned sales structure.

– Fast-track.

– Income verification.

– Know your customer (KYC).

– Investment in products, process and service.

– Residential valuation panel.

– High value mortgage proposition

– Enhanced income types acceptance i.e. family tax credit, My ChoiceHome Buy

– Shared equity schemes - “My Choice” home buy

– 110% rental cover for B2L

– LiveTalk

– New products

A period of great progress:

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Our Roadshow

• We’re here to demonstrate

– Our commitment to the market.

– Other opportunities which exist in the market that will add real value to your business.

– How we can help you capitalise on these opportunities.

– Our breadth of offer in the intermediary sector.

• For you

– Get closer to RBS

– Get close to the Claret Jug and RBS Six Nations Trophy,

– CPD accredited.

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RBS Intermediary Roadshow

– Keynote speakers

– Business development workshops:

– Buy-to-let

– Current account mortgages

– Commercial finance

– Bridging finance

– Offshore finance

– Rural Mortgages

– TCF

– Marketing your business

– Mortgage:brain

– Trigold

– Q&A panel session

Agenda for the day