an introduction to temasol’s activities - oecd.org · training onep agents for maintenance and...

Property of Temasol – July 09, 2010

An Introduction to TEMASOL’s Activities


A – The Decentralized Rural Electrification (ERD) dimension of the Global Rural Electrification Program (PERG)

1. Putting PERG-ONE in context 2. Integrating solar solutions within the PERG 3. Fee For Service institutional pattern 4. An innovative approach to FFS

B – Temasol 5. Introducing Temasol 6. Temasol’s offers 7. Temasol’s workmanship in ERD 8. A Few Relevant Figures 9. Conclusions on the ERD experience

C – Other activities than ERD 10. Solar pumping pilot-project 11. Prepaid drinking fountains 12. Small PV powerplants for Telecom 13. Grid Connected Project

Table of Contents


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1. Putting PERG-ONE in context

Global Rural Electrification Program of 1994

Electrification rate: 18% in 1995 98% in

2007, of which 7% in decentralized rural

electrification.

2. Integrating solar solutions within the PERG Various studies and pilot programs were initiated by ONE and DGCL (PPER) between 1989 and 1998.

Technical, social and economic validation of past experiences: climatic conditions, needs and purchasing power of rural populations, geographic distribution…

1st bid in 2002: electrification of 16.000 households through PV kits

3 additional bids between 2003 and 2005 for 93.000 PV kits

4 markets to provide 109.000 households with PV kits by 2007, associating 4 operators


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3. Fee For Service institutional pattern Operator = delegation from ONE (National Electricity Office). Supply and installation of PV kits: financed by subscription fees + ONE subvention Generator is owned by ONE, but it benefits to ONE customers. Operator installs and maintains equipment, which might be renewed during 10 years in exchange of a fix monthly fee supported by the customer. Equipment is certified and approved by ONE. Quality-controls and monitoring by ONE (on monthly and yearly basis).


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4. An innovative approach to FFS

A widened access to public services (as it is difficult to provide isolated households with network access)

A fair and adapted fee (depending on usual budget and purchasing power).

A consistent after sales service (preventive maintenance and renewals).

An environmental protection dimension (batteries recycling, MDP).

A call towards private operators to share financing and commercial risks.


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5. Introducing Temasol

A company under Moroccan law, created in 2002 as a joint subsidiary of EDF,

TOTAL and TENESOL. Became a 100% subsidiary TENESOL in July 2008.

Won 3 bids for the equipment of 58.500 households with individual PV kits, on

behalf of ONE.

Community agencies, managing 500 to 3.000 beneficiary households.

3 to 6 employees per agency and 1 to 3 vehicles per agency.

Monitoring of all activities (monthly subscriptions, installation, maintenance,

breakdown services…) from HQs, performing BackOffice functions.

Exchange of information between HQs and agencies, through fax.

Interaction between customers and Temasol through telephone, in agencies

and especially in souks.


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Markets Power Devices included and

installed

Customer

Participation

Monthly

license fee

16.000 kits

50 Wc 4 lamps+ 12V plug 700 DH 65 DH

75 Wc 6 lamps + 12V plug 1.800 DH 96 DH

100 Wc 8 lamps + 12V plug 3.100 DH 129 DH

42.500 kits

75 Wc 4 lamps + 12V plug 900 DH 65 DH

200 Wc 4 lamps + 3 12V plugs+

Refrigerator 4.000 DH 150 DH

6. Temasol’s offers

5 different kits are available on the market.

One kit includes: PV unit, charge regulator, battery, wires, lamps…

1 € = 11 DH


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7. Temasol’s workmanship in ERD

Prospection & Commercialization: List of solar

villages approved by ONE; communication towards

local authorities; demonstration of appliance; first

installation; contractualization.

Supply & Installation: Within 15 days after

signing of contract, following precise norms.

Control and reception of appliances by ONE.

After Sales Service: Yearly Maintenance. Repair

services within 48hrs. Free renewal of all articles.

Collection: Monthly collection of license fees, all

equipment being dismantled after 3 consecutive

months of non-payment.


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8. A Few Relevant Figures

25.000 functioning installations.

Temasol’s workforce: 84 employees – 14 in HQs

and 70 in community agencies.

16 community agencies.

Intervention in 23 provinces.

Collection rate: 96%.

1,5 millions kilometers per year

Average of 2.850 after sales service visits per

month

Change of main components by the end of May 2010

− 21.500 lamps of 7 W & 11 W. − 5.200 charge regulators. − 19.000 batteries.


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9. Conclusions on the ERD experience

Innovative Dimension of these projects: Fee For Service in

rural solar electrification, within the framework of a Public-

Private Partnership.

Providing electricity and real wellfare with a high level of

satisfaction – at a reasonable cost.

Difficulties in exploitation: components prices increase,

strenuous dismantling and development of network +

weakness of the solar potential: innovative solutions and

experience capitalization are needed (through implication of

public authorities and regulatory mechanisms) for other

projects, in Morocco and elsewhere.

Constant and comprehensive vigilance is necessary to adapt

and maintain projects viability.

Promotion of existing know-how to help integrate other PV-

related jobs


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10. Solar pumping pilot-project

Context: Willingness of the ONEP (National Office for Drinking Water) to bring access to drinking water into general use, through integration of solar solutions

A coherent approach: - Increase geographical access to public service - Fair fee (perequation on a national basis) - Long-term after sales service - Financing of FFEM Institutional scheme: - Production: Temasol - Distribution & quality control: ONEP (due to

the specific tasks required and the implication of users associations)


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Town Production : ONEP

Distribution : association

Town Charter:

Article 39

DELEGATES

Tripartite Convention

(town, ONEP,

association)

ONEP

Association (ONEP customer)

Water Supply

Production : TEMASOL

Charges delivered water

(at cost price)

Pays the bill to ONEP

Detailed Institutional Scheme


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Three-Steps Approach Prospection and identification

− Draw an exhaustive list of eligible douars for solar pumping, in collaboration with regional directions of ONEP

− Investigate douars (agglomeration) − Investigate pumping sites

Approval of eligibility conditions − Quality and water flow − Socio-economic conditions

Project comes into force

– Signature and approval of tripartite conventions – Installation of pumping systems: Temasol – Upgrading of distribution networks – Exploitation is initiated


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Main Constraints

− Eligibility of communities

− No mapping of watering places

− Information scattered among administrative

levels

− Difficult to match validity criteria

− Tripartite Conventions

− Length of administrative procedures, especially

when signing ONEP – Towns – Associations

conventions

− Exploitation: associations lack management and

customer-relationship trainings


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11. Prepaid Drinking Fountains

Context:

− Non-functional drinking fountains

− Water waste

− Recuring overdues

Approach: Pilot project of 60 DF

− Temasol provides 60 prepaid drinking fountains, supplied with solar energy

− Training ONEP agents for maintenance and operation of drinking fountains

Stainless steel drinking fountain, including:

Control device,

Keys read head,

Hydraulic system,

Photovoltaic module,

Battery,

Power pack.


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Operation of drinking fountains

RFID chip key

POS Terminal for

management of keys


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12. Small PV powerplants for Telecom

Providing solar energy (up to 18kWc) to telecommunications sites, equipment

manufacturers (Ericsson and Huawei) and GSM operators (Méditel and Maroc

Télécom).


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13. Grid-connected project

Pilot project for grid-connected in Ouarzazate: Temasol won an ONE bid to install 15 small PV power plants, connected to the grid in Southern Morocco – for an overall power supply of 120 kWc and a yearly production of 185MWh.

Beyond this crucial pilot project, huge projects have been announced recently by Morocco's highest authorities, covering $9 billions investments and targeting a 2GW production by 2020.


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ANNEX 1: Customer satisfaction survey results

Conducted between May and June 2006 among 1.065 customers (6,5% of

overall clientele)

Average household size: 7 people instead of 6.

95% of Customers – Temasol contacts occur in souk.

87% of Temasol customers previously used gas lamps, 66% used candles

and only 18% used batteries.

54% of batteries were thrown away, and 29% of them were sold.

85% of customers own a B&W TV, and 52% own at least one GSM.

89% of customers would like to own a color TV, 86% a refrigerator and

60% would like more lamps.

55% of customers declare they have no problem with their equipment, 30%

say they have lamp issues and 17% say they have battery issues.

Under a clouded sky, a third of customers say they systematically have

problems; another third say they sometimes have problems; and the last

third say they never have any problem.


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Customer satisfaction survey results (continued)

65% of customers consider TEMASOL personnel to be polite. (This is an

average rate, which hides strong regional disparities – the rate reaches

90% in the Khémisset and Khénifra provinces, but only 10% in the Settat

and Khouribga provinces).

25% of customers believe that a solar installation is better for their

children’s education.

The main drawback mentioned by customers is the price of license fees

(60% of customers say so)…

80% of customers have recommended this system to their friends and

family (30% of them because there’s no better option), and only 18% won’t

because they believe it’s too expensive.

98% of customers are satisfied with the system and the service (including

60% of very satisfied customers).

High-satisfaction rate is especially important in the Khémisset province,

and it decreases with installation age.


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ANNEX 2: Security

Main risks: falling from the roof, tools-related injuries,

carrying heavy items (such as batteries), acid contained

in batteries – but above all car accidents.

27 vehicles travel more than 1.5 million kilometers per

year on rural, secondary, tertiary roads and trails.

Awareness actions and sanctions, but there is no such

thing as zero risk.

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Taux fréquence 2 par mois


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ANNEX 3: Batteries recycling

Contractual obligation

26.000 kits installed

Estimated life span of a battery: 42 months

Number of batteries to be recycled: more than 75.000

Substances:

Lead: more than 1.500 tons

Electrolyte : more than 800 m3

Plastic: more than 140 tons

an introduction to temasol’s activities - oecd.org · training onep agents for maintenance and...

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