“AllAbouttheUSPS”

June5,2018AustinBMCPresentationArleneJ.ZisowVPofPostalAffairs,RoyalAlliances

Agenda

AllAboutDealingwiththeUSPS• USPSOrganizationalStructure• USPSOperationalStructure• USPSLogisticsNetwork• USPSSupportServices• USPSSponsoredEvents

USPSOrganizationalStructure

• PostmasterGeneralandExecutiveLeadershipTeam• AreaVicePresidentOfficers• DistrictLevelStructure

• DistrictManager• DistrictMarketingManager

• BusinessMailEntryManager(BMEMGR)• ConsumerAffairsManager• RetailManager• ConsumerIndustryContactManager(CICMGR)

• Manager,PostOfficeOperations(MPOO)• Postmasters

USPSOrganizationalStructurePostmasterGeneralandExecutiveLeadershipTeam

USPSOrganizationalStructureVicePresidentOfficers

USPSOrganizationalStructureDistrictLevelManagement

• DistrictManager• DistrictMarketingManager

• BusinessMailEntryManager(BMEMGR)

• ConsumerAffairsManager• RetailManager• ConsumerIndustryContact

Manager(CICMGR)• PlantManagers• FinanceManager• HRManager• Manager,PostOfficeOperations(MPOO)

• Postmasters

67DistrictOfficesNationwide

USPSOperationalStructureHeadquartersLevelStructure

• ResponsibleforconnectingvirtuallyeveryUShomeandbusiness

• Globally,aleaderinmaildelivery

• USPSis2nd largestemployerinUS

• Deliversmorethan200billionpiecesofmailperyear

• GovernmentRelations&PublicPolicy• Legislation&PoliciesaffectingUSPS• Servesstheprimaryrepresentative

withCongress,theExecutiveBranchandothergovernmentleaders

USPSOperationalStructureAreaLevelStructure

7AreaOfficesNationwide

Area EmployeeOversight PostOffices #Customers DistrictOversight

CapitalMetro Approx.63,000 2,700+ Approx.16million Atlanta,Baltimore,Capital,GreaterSouthCarolina,Greensboro,Mid-Carolinas,NorthernVirginiaandRichmond

Eastern Approx.85,000 6,600+ Approx.50millionPennsylvania,Ohio,Tennessee,W.Virginia,Delaware,

Kentucky,Central&SouthJersey,W.NewYork;portionsofVirginiaandIndiana

GreatLakes Approx.61,000 3,300+ Approx.36million Wisconsin,Illinois,partsofMissouri,Indiana,Michigan

Northeast Approx.90,000 4,000+ *Maine,NewHampshire,Massachusetts,RhodeIsland,

Connecticut,Vermont,partsofNewYorkandNewJersey,theUSVirginIslandsandPuertoRico

Pacific Approx.68,000 * Approx.15million California,Hawaii,Guam,AmericanSamoaandthetrustterritories

Southern Approx.119,000 6,324+ Approx.33million Alabama,Arkansas,Florida,Louisiana,Mississippi,Oklahoma,Texas,andpartsofGeorgiaandSouthCarolina

Western Approx.104,000 * Approx.49millionAlaska,Arizona,Colorado,Idaho,Iowa,Kansas,Minnesota,

westernandsouthernMissouri,Montana,Nebraska,Nevada,NorthDakota,Oregon,SouthDakota,Utah,Washington,

westernWisconsinandWyoming

*Unabletocollectdata

USPSOperationalStructureDistrictLevelStructure

• DistrictManager• DistrictMarketingDept.

• BusinessMailEntry• ConsumerAffairs• Retail• ConsumerIndustryContact

• PlantOperations• FinanceDept.• HR• PostOfficeOperations(POO)

• PostOffices

67DistrictOfficesNationwide

USPSLogisticsNetworkExpressMail,PriorityMail,FirstClassMailNetwork

USPSLogisticsNetworkMarketingMail,PackageServicesNetwork

USPSSupportServicesOnlineSupport

• www.usps.com

• https://tools.usps.com/go/TrackConfirmAction_input

• https://postalpro.usps.com/support

• https://gateway.usps.com/eAdmin/view/signin

• https://postalpro.usps.com/

• https://pe.usps.com/

USPSSupportServicesMailpieceDesignSupport

• CentralizedAgencythatroutesrequestsfromcustomerstoMDA’swhohavespecializedmailpiecedesignexpertise.

• MDASupportCenterHours:MondaythroughFriday,between8:00AMand5:00PMCST• (855)593-6093

• Sendarequestviaemailto:mda@usps.gov

USPSSupportServicesOrderingStamps

Foraconvenientandfastwaytoorderlargequantitiesofstampsforyourbusiness,contacttheUSPSat:

1-800-STAMP-24(800-782-6724)

Or

Emailto:StampsNow.info@usps.gov

USPSSupportServicesNationalCustomerSupportCenter(NCSC)

• Assistancewithmanagingaddressquality• MoveUpdateOptions• CASS/MASSAssistance• Creatingcustomizedlabels(domesticand

international)

• NCSCHours:MondaythroughFriday,between7:00AMand5:00PMCST• (800)642-2914

• Sendarequestviaemailto:mda@usps.gov

• Correspondat:USPS-NCSC225N.HumphreysBlvd.Ste501Memphis,TN38188-1001

USPSSupportServicesPostalOne!CustomerSupportDesk

• Assistancewithtrackingapackage.ApplyingforMailerID.Explanationofcurrentfeaturesandavailablebenefits.AnswertechnicalquestionsaboutthePostalOne!System.Helpwithpasswords,systemlogon,clarifyfiletestingandtransmissionprocesses,etc.

• PostalOne!CustomerSupportDeskHours:24hourcoverage,includesweekendsandholidays• (800)522-9085

• Sendanemailto:postalone@email.usps.gov

• Correspondencecanbemailedto:PostalOne!CustomerCareCenterUSPS-NCSC225N.HumphreysBlvdSte501Memphis,TN38188-1001

USPSSupportServicesInformedVisibilityHelpDesk

• InformedVisibilityMailTracking&Reporting(IV-MTR)isanearreal-time,singlesourceforallmailandmailaggregatetrackinginformation.

• IV-MTRSupportCenterHours:MondaythroughFriday,between7:00AMand7:00PMCST• (800)238-3150,Option#2

• Emailto:InformedVisibility@usps.gov

USPSSupportServicesCentralizedAccountPaymentSystem(CAPS)ServiceCenter

• TheCentralizedAccountProcessingSystemisanelectronicpostagepaymentsystemthatprovidesbusinessmailersacentralized,convenient,andcosteffectivewaytofund:• PermitImprint• BusinessReplyMail*• ReturnServices*• PostageDueAccount*• USPSCorporateAccount• AddressElementCorrection/Address

ChangeService*AvailabilityforCAPSiscurrentlyverylimited

• CAPSServiceCenterHours:MondaythroughFriday,between7:00AMand4:00PMPST(excludingholidays)• (650)377-1334

CentralizedTrustAccount:CustomersdepositfundsusingelectronicfundstransfertotheCAPSbankpriortomailing.TheCAPSaccountisautomaticallyreducedwhenlocalpostofficesprocesspostagestatements.

CentralizedDebitAccount:Customersdesignateadebit-enabledbankaccountforpostagecharges.Thebankaccountisdebitedforthetotalday’spostageonthenextbankbusinessday.

USPSSupportServicesEnterprisePaymentSystem

• TheEnterprisePaymentSystem(EPS)allowscustomerstopayforPostalproductsandservicesthroughasingleaccount,calledtheEnterprisePaymentAccount(EPA).EPSsupportscommercial,domesticandinternationalproductsandserviceswhichincludes:• First-ClassMail• USPSMarketingMail• Periodicals• ElectronicPOBoxesOnline(EPOBOL)• AddressQualityProducts

• TrustAccount:DirectlydepositfundstoyourUSPSpaymentaccountfortransactions.YouarenolongerrestrictedtodepositattheZIPCodewhereyourpermit/publicationisheld.

• ACHDebit:AllowsUSPStowithdrawpaymenttransactionsdirectlyfromyourbankaccount.

USPSSupportServicesPricingandClassificationServiceCenter(PCSC)

ThePricingandClassificationServiceCenterisanationalcenterthatprovidesonesourceformailclassificationdecisions andprovidesdirectiononpriceapplicationormaileligibility.ThePCSCisbothdomesticandinternationalinscope.Itprovidesguidance onmailingstandardsandhandlescustomerrequestsforexceptions.Theofficeadministersthefollowing:

• FinalAgencyDecisionson:• RefundRequests• RevenueDeficiencyAssessments• MailabilityIssues• RequestsforExceptions• LocalClassificationDecisions• MERLINBarcodeReadability• CustomerRelatedAgreements

• InitialDecisionson:• PeriodicalsMailingPrivilegesApplications• PeriodicalsReentryApplications• PeriodicalsRevocationsandCancellations

• ManualPeriodicalsCentralizedPostagePaymentSystem• AuthorizationtoMailatNonprofitUSPSMarketingMailPricesApplications• SexuallyOrientedAdvertising(SOA)/PanderingProhibitoryOrders• NationalCustomerRulings

USPSSupportServicesPricingandClassificationServiceCenter(PCSC),cont.

PCSCHours:MondaythroughFriday,8:30am– 7:00pmEST• (212)330-5300• FAX:(212)330-5320

Sendanemailto:postalone@email.usps.gov

Correspondencecanbemailedto:PricingandClassificationServiceCenter90ChurchStreetSTE3100NewYork,NY10007-2951

USPSSupportServicesUSPostalInspectionService

TheUSPostalInspectionServiceisthelawenforcementarmoftheUSPS.Itsjurisdictionisdefinedas“crimesthatmayadverselyaffectorfraudulentlyusetheU.S.Mail,thepostalsystemorpostalemployees.”

Numberofemployees:approx.3,500Swornmembers:approx.1,200

• InspectionService:(877)876-2455

• Websiteaddress:https://postalinspectors.uspis.gov/

USPSSponsoredEventsNationalPostalForum(May6-9,2018inSanAntonio,TX)

Thenation’spremiermailingandshippingindustryconferenceofferingover130educationalworkshops,officialUSPScertificationcourses,specialUSPSleadershipledsessions,thelargestmailingandshippingindustryexhibithall,etc.AttendingtheNPFistheidealwaytostayinsyncwithinnovation,technologyandtrendsthataffectourrapidlyprogressingandchangingindustry.https://npf.org/

MailerTechnicalAdvisoryCommittee(MTAC)AvenuefortheUSPStosharetechnicalinformationwithmailers,andtoreceivetheiradviceandrecommendationsonmattersconcerningmail-relatedproductsandservices,inordertoenhancecustomervalueandexpandtheuseoftheseproductsandserviceforthemutualbenefitofMailingIndustrystakeholdersandthePostalService.https://postalpro.usps.com/mtac

PostalCustomerCouncils(PCC)Aresourceforbusinessmailers,largeandsmall.LocalPCC’sserveasanopenchannelforUSPS-to-businesscommunication,providinginformationandbestpracticesforcost-effectiveandprofitablemailing,education,andtraining,andsolvinglocalchallenges.ThoughmostPCCmembersincludelargebusinessmailers,governmentagencies,andbusinessmailserviceproviders,smallbusinessescanbenefitfromPCCmemberships.https://about.usps.com/postal-customer-council/local-pcc.htm

QuestionsandAnswers

ThankYou!

ArleneJ.ZisowVicePresident,PostalAffairsRoyalAlliances(214)437-8783